Etax Accountants Questions & Answers (page 3 of 3)

Hi Keds,

While we'd hate to see you go, if the return hasn't been lodged and you'd no longer like to use our service, it's no problem to cancel. You can just send your accountant a message via your Etax account when logged in and they'll take care of it for you.

Kind Regards,
Etax Accountants

Hi Nikki,

We may be able to help. If your previous employer has followed the rules they should have submitted your income information direct to the Australian Tax Office this year. You can simply send us a message via "my etax messages" on your account and ask us to check your ATO records for you. If it's on your ATO file, we'll add it in to your return for you and you won't need to get a copy from them. If it's not on your ATO file we'll be able to suggest alternatives like a statutory declaration instead.

Kind Regards,
Etax Accountants

Hi Jade,
If you're referring to our tax return and the estimate you're seeing is in red it likely means that based on all of the current information in the return you will have a tax payable amount instead of a tax refund this year. There are a number of reasons why this may be the case and nothing is finalised until your return is lodged. If you'd like us to have a look at your specific return to explain to you why that's the case and how we might be able to adjust things so you get a refund instead, please just log in to your tax return and select the live chat option on the bottom right of your return. There you'll be able to chat directly with an accountant who can go through your return with you.
Kind Regards,
Etax Accountants

Hi Mickayla,

Generally the ATO takes about 14 days to process a tax return, although in some very busy periods they do say to allow 30 days to receive your refund. Generally though, 14 days is about average.

If you've selected to pay your fee via our fee from refund service, then once the ATO has finalised your return, they'll send it to us. We don't delay things on our end, so the same day that we receive it from the ATO, we'll deduct our fee and transfer the remainder of your refund to your nominated bank account. Usually it will then clear into your bank account overnight.

Kind Regards,
Etax Accountants

Hi Jean!

That's exactly the sort of thing we're good at taking care of and it'll be a great feeling to get it all up to date. The cost is hard to predict because there may be some years where a "non lodgement advice" can be prepared instead of a tax return, and we can do them free of charge for you. Overall you'll probably be pretty happy with how affordable it can be, and if you're getting refunds from the ATO we can deduct our fees from your refund so you'll have nothing to pay upfront.

To get the ball rolling, could you please drop us an email to [email protected] with your full name, email address and contact number? We'll then have an accountant get in touch with you to discuss your situation specifically and then best way to proceed with getting you to date.

Best Regards,
Etax Accountants

Hi Deggy,

If you're part way through and have any questions you can certainly give us a call on 1300 693 829. We also have a live chat service you should be able to select in the bottom right of your screen while logged into your return where you can chat directly with an accountant.

If you prefer, we can also have one of our accountants call you back at a time that suits you. Please just drop us an email to [email protected] with your full name, email address registered on your Etax account, phone number and time you'd like a call and we'll get in touch with you then.

Warm Regards,
Etax Accountants

Hi Andreas,

Thanks for your question. Etax Accountants only offer Individual Tax Returns so our sister company Etax Local who offer an online business tax return service are best placed to answer that question. In general, the length of time and cost of preparing a Company Tax Return is solely down to the size of the business and the complexity of the job. We'd suggest sending the team at Etax Local a message via this page (https://www.etaxlocal.com.au/company-tax-return/) with some details about the job and their business relationship team will be in touch to provide you with an obligation free quote.

Kind Regards,
Etax Accountants

Hi Cal,
The most common way to do an Australian tax return is by using a registered tax agent like Etax.com.au.
According to ATO figures reported by news.com.au in July, over 74% of Australians use a tax agent to lodge their tax return.
Some agents provide convenient online services and most agents provide this service for under $100. The level of convenience, support, help with delays or audits and year-round help varies between different agents. At Etax.com.au we think we offer a great full-featured service for a fair cost and we're always trying to improve what we do by listening to what our clients have to say.
An alternative to using a tax agent is to go directly to the ATO, using their myGov/myTax system. It is quite good and there's no fee, but you will not get support from an accountant and tax agent who's on your side, no help with audits or amendments, no advice to maximise your refund, and you'll be pretty much on your own. But it's a valid choice for people with simple returns who are confident and don't mind doing taxes by themself.
Best regards,
Etax Accountants