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Reviewer Photos & Videos
Burnt Plastic Smell
Bought this for my 6 month old with a cold. Worked great for about 4-5 nights then got that burnt plastic smell. I've read the other reviews about the burnt plastic smell so will try their recommendation of white vinegar overnight.
Bought original appliance one week ago . Returned it as found to have grey paint like flakes floating within the chamber, and a burning motor smell. Returned this and was given a replacement . This one also has the grey flakes, actually more than the original . It also has grey residue coming from the steam vent.i have used it once with the Euky brand lavender solution and two cleaning tablets. I then used it with the vinegar solution as per directions found on the Euky bear site. This also contained the grey flakes, as did the next use with ...the 2 cleaning tablets only added. Very disappointed as I purchased this specifically to help with my sick grandson . I hope this grey stuff is not toxic as I have used it twice now overnight in his room.
Same grey flakes as everyone else
I purchased a euky bear vaporiser a few a days ago to help relieve symptoms of my 1 year olds cold and cough.
This morning, I discovered it was full of what appear to be grey paint flakes. Some googling brought me here, where it seems if is a very common recent problem, that the company is aware of, and has done nothing to resolve.
Why these are still being sold, I have no idea. It beggars belief really. Whatever the substance is, I hope it’s not harmful.
Stopped producing steam after 3.5 years
It was fantastic when it worked. Quiet and ran through the night. My kids sleep for 12 hours and it easily last 15 hours with 1 full fill. But it stopped producing steam now. I have no idea where the receipt is so the 5 year warranty isn’t any good for us.
Bought this vaporiser 7 days ago, after the very first use using the cleaning tablet (as instructed) and the sniffly nose inhalant found grey particles floating in the reservoir the next morning. Vaporiser has been on for 12 hours. Also smelt a slight burning and unpleasant smell.
Cleaned vaporiser as instructed then tried again the next night, this time without a cleaning tablet, the same thing happened. Used for another three nights every night resulting in grey particles left in the reservoir.
Returned to chemist warehouse where it was purc...
Toxic waste of money!
Only purchased this a week ago from Chemist Warehouse & used it for the second time last night. This morning not only was my breathing more difficult than when i went to bed, there was also a foul smell in the room & what looks to be grey paint flakes in the water & where the steam comes out (see pictures below). This is absolutely unacceptable considering this is a product that is meant to help people breathe easier. I would never recommend this product to anyone!
Smells horrible and has Grey flakes
I purchased this unit less than 3 days ago and after the second use it omits a foul smell which also makes the room smell despite having the cleaning tablets in use. I opened the unit only to find grey flakes of what looks to be paint which has been burning off throughout the night possible causing the foul smell.
The system is quiet and I switched to this unit from Vick’s but still disappointed. My poor little one is sick and we need something to work.
Only good for short time. KEEP YOUR RECEIPT
I have been a big fan of humidifiers for my kids colds so have purchased this unit a couple of times.
It works great until you’ve had it for a while.
(It is still within the warranty period) however I did not keep receipts.
Now it has grey bits floating in the water after ever my use even with using the cleaning tablets and the horrible smell it omits when on just makes it unusable. This is the 2nd unit I am throwing away for the same reason and will not be purchasing again.
It’s such a shame because it could be a great unit as it is very quiet and lasts more than the whole night!
Defective and smells like burning plastics
I purchased my Euky bear vaporiser 1 week ago used twice and the water tank is covered in grey plastic bits and has a foul burning odour. It doesn’t smell safe and I contacted customer service only to be chastised for not keeping my receipt and instructed to return to where I purchased it from. Only for Chemist Warehouse to advise I need the receipt for it to be replaced. Such a waste of my time for a 5 day old purchase! I was advised it’s a known issue and it’s only 1 batch which is defective.
If you know your item is defective why is it still for sale on shelf’s? We are buying these products for our babies surly ACCC wouldn’t allow this!
Beware of burning paint!
I used the euky bear warm steam vaporiser for the first time for my sick 4 month old baby. At first it smelt great (I used the euky bear sniffly nose inhalant) and after a while it didn’t smell so good. I thought maybe because it was the first operation.
The next morning I went to empty what was left and re-fill with fresh water and inhalant. I found lots of grey flecks floating in the water and discovered that paint/plastic had peeled off the actual heating unit and into the water.
I am shocked that this could happen to a baby product. We were both inhaling these burning paint fumes all night!
- Verified purchase
Flaky chunks/pieces in the water after every use
I have just purchased the unit. I have the same issue with burning smell and a lot of flaky chunks appearing in the tub after using it for the first two nights in a row. I will not be using this again as I don’t believe this is normal or acceptable! I didn’t see this occur in other vaporisers. I will be returning the unit for a refund.
Burning plastic smell
Like everyone else is saying, black and grey flake have been appearing after every use since I’ve gotten it, have kept using it for the last few months but can now see that the heating element inside the column is breaking down, there are chunks of clay looking pieces trapped inside the column. And tonight went into my baby’s room and the whole room smelt like burning plastic despite the strong eucalyptus vaporiser we use. Won’t be using this again, despite what you say I’ve never had crap in the water after every use with a cool steam vaporiser.
Purchased in March 2021.
Great product and warranty service
Had the old version of the same humidifer and it stopped working after 3 yrs. Found my receipt and submitted a warranty claim online. The next day I got a response saying a replacement is in the post and it arrived a wk later!
The new machine is similarly quiet to the last unit. A pro and a con of the new unit is the reservoir is much smaller so its more compact but was mostly drained after 12hrs of overnight use (the old unit would hold more water and therefore run for longer).
Purchased in May 2021 for A$50.00.
Hi just received one as a gift this is not a review but a question in regards to what the pack includes like the cleaning tablets. My son opened the box and was holding one and one more was in the plastic bag. Does it come with 2 cleaning tablets as sample or more? I need to know as I think he might have swallowed one. Thanks
You dont want to see what I upload
I use this vaporiser for a year, just in winter though. I put cleaning tablet every 3rd time I use and wash up everyday.
This is what you will get after using a year. My child keep cough during the night and getting worse. I suspicious this vaporiser and disassembled then what happen.
Disgusting at all. I used it exactly same as seller’s manual.
Purchased in June 2021.
Great product and warranty service is next to none
Excellent product. I was using it for more than a year but suddenly it broke. I claimed for warranty and after 2 weeks I received a new unit. I am really very happy and I really recommend this product over any other vaporizer. Thanks Euky!
Nice product but did not last for more than 2 years
bought this product as referred by one of our family friend, used it few times when required but its just stopped working. after reading the reviews of others i think this product works for maximum 1 to 2 years then it stops working due to electrical fault. i faced the same issue and i can not even find the recepit.
Good for a while but broke after a year and tripped the power
Our Euky Bear Vapouriser worked well for the first year but after that, despite using the cleaning tablet and oils as instructed, it suddenly broke and tripped our power too. Very disappointed given the 5 year warranty.
A lifesaver for anyone with a cold
I've been using this for a week now it's been great at relieving symptoms of cold and stopping the dry cough cycle after only a day. It did have a funny smell, like a chemical smell that revolted me and I couldn't work out what it was. I kept using cleaning tablets but it wasn't helping. Then I drank a glass of water when I usually drink from a bottle. It was that smell! I had completely forgotten that the water in my apartment is very hard and has too much chlorine in it, so much so that we have a filter on our shower. I used my Britta filter ...to fill the vaporiser last night and no smell! So if anyone else is experiencing that problem try using filtered water! I have no issues with the vaporiser, my only wish is that it would turn off automatically when the tank runs dry for my own piece of mind. Otherwise great product and a must have for winter.
Purchased in June 2021 for A$49.95.
Great for adults too
I bought this for my partner and myself as we often suffer sinus issues.
I am a light sleeper and have found this to be very quiet, it almost sounds like gentle rain. The water amount is perfect, it definitely lasts 14 hours, however after the 12 hour mark I find the steam decreases slightly (which is not an issue for me personally). I like that the design is fairly compact, it doesn't take up too much space but definitely does the job.
My only criticism is that it does not have automatic shut off. It's not an issue for me now but could be in the future if I was to be using it for children.
Overall a great product and does exactly what I was hoping.
Questions & Answers
Hi, I’ve had my wily bear for around one year and use sporadically in winter. A couple of nights ago the steam stopped coming out as well, it’s a very small amount of steam. I use the tablets to clean but it seems to not be working as well. Any advice would be great.
If you look underneath is there a lot of mineral build up inside blocking the passage? If so - id leave it out of water for a day or two until it’s dry. Then gently tap it on the side of a sink to break up and loosen the buildup and knock it out of the internals.
Customer ServiceEuky Bear
Hi Rachel! That's a good tip from Paul there, and yes sometimes even with the cleaning tablets the build up can get a bit gunky. Another good way to give it a deep clean is to add 2-3 tablespoons of white vinegar to a tank full of water and run for 6-8 hours or overnight. You can actually soak the unit in vinegar first to really loosen it. Hope these tips help! If not please shoot us an email at [email protected] Kind Regards, Euky Bear team
Bought Euky Bear 3 days ago - It DOESN'T steam! No steam emits from the unit, if so it is absolutely minimal. Can only smell the Eucalyptus smell for 5 to 10 minutes. stays on all night - unit is hot but no steam.
Is this faulty or is this what I have to expect.
Oh and using the tablets and have gray scale already.
Customer ServiceEuky Bear
After using it all night, has the water level dropped? If so, the unit is operating correctly. These units don't produce noticeable steam, they're designed to slowly and gently humidify a room overnight. The therapeutic effect is in the general humidity of the room. As for the scent of the inhalant, our senses do get used to a smell after a short time and it doesn't smell as noticeable. The scientific name for this is olfactory adaptation. Odor receptors stop sending messages to the brain about a lingering odor after a few minutes and instead focus on novel smells.
If using for an adult, you can add a little more inhalant - stick to the recommended dose for children.
In regards to the grey flakes, you would need to email images for us to assess properly, but in most cases, flaky or gritty residue after use is due to minerals in your tap water. Using the cleaning tablets won't stop this happening - they're simply designed to reduce the likelihood of scale buildup inside the machine.
You can occasionally do a "vinegar flush" which also helps keep it clean - add 2-3 tablespoons of white vinegar in a full tank of fresh water and run for 6-8 hours or overnight. This is great for any odours which develop over time from mineralisation too.
If you have any further concerns you feel are warranty related, feel free to email us at [email protected] Kind Regards, Euky Bear.
hey team i have seen euky bear WARM steam vaporiser and in some places euky bear steam vaporiser only. in one it is missing the word WARM. Are these both same or one throws the cold. I am basically looking for my boy in this winter and has to be warm steam . Highly appreciable for your response.
Customer ServiceEuky Bear
Hi! Euky Bear only makes a warm steam vaporiser, not a cool mist, so if it's Euky Bear it will be warm steam. Kind Regards, Euky team.
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