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Reviews

2.9

175 reviews
5
(43)
4
(28)
3
(28)
2
(23)
1
(53)
  • Build Quality
    2.7 (34)
  • Noise Level
    4.2 (35)
  • Smell
    2.8 (29)
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Chris

ChrisIllawarra, NSW

Burnt Plastic Smell

published

Bought this for my 6 month old with a cold. Worked great for about 4-5 nights then got that burnt plastic smell. I've read the other reviews about the burnt plastic smell so will try their recommendation of white vinegar overnight.

Purchased in April 2021 at Chemist Warehouse for A$40.00.

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1 comment
Euky Bear
Customer ServiceEuky Bear

Disappointed

published

Purchased in September 2021 at Chemist Warehouse for A$49.99.

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Jeremy

JeremySydney

  • 2 reviews
  • 2 likes

Same grey flakes as everyone else

published

I purchased a euky bear vaporiser a few a days ago to help relieve symptoms of my 1 year olds cold and cough.

This morning, I discovered it was full of what appear to be grey paint flakes. Some googling brought me here, where it seems if is a very common recent problem, that the company is aware of, and has done nothing to resolve.

Why these are still being sold, I have no idea. It beggars belief really. Whatever the substance is, I hope it’s not harmful.

Purchased at Chemist Warehouse Physical Store for A$49.00.

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1 comment
Euky Bear
Customer ServiceEuky Bear
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greenerp

greenerpGreater Melbourne (Metropolitan), VIC

  • 7 reviews

Stopped producing steam after 3.5 years

published

It was fantastic when it worked. Quiet and ran through the night. My kids sleep for 12 hours and it easily last 15 hours with 1 full fill. But it stopped producing steam now. I have no idea where the receipt is so the 5 year warranty isn’t any good for us.

Purchased in January 2021 at Chemist Warehouse for A$70.00.

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2 comments
Euky Bear
Customer ServiceEuky Bear
greenerp
greenerp

I’ll try the vinegar clean processes today. The little one is so sick at the moment

Unhappy

published

Purchased in August 2021 at Chemist Warehouse for A$50.00.

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3 comments
Euky Bear
Customer ServiceEuky Bear
Vanessa
Vanessa

Thank you. I have already sent an email on Friday to the one you provided with no response to date. I am waiting to hear back from the chemist today and if they won’t refund I will call the number you have provided.

Euky Bear
Customer ServiceEuky Bear

Sorry about that Vanessa. We are awfully behind on emails - there's only 2 staff in our customer service. I'd call if I were you, it is definitely quicker. My apologies again. Kind Regards, Euky Bear.

Toxic waste of money!

published

Only purchased this a week ago from Chemist Warehouse & used it for the second time last night. This morning not only was my breathing more difficult than when i went to bed, there was also a foul smell in the room & what looks to be grey paint flakes in the water & where the steam comes out (see pictures below). This is absolutely unacceptable considering this is a product that is meant to help people breathe easier. I would never recommend this product to anyone!

Purchased in August 2021 at Chemist Warehouse for A$49.99.

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2 comments
Euky Bear
Customer ServiceEuky Bear
Shona
Shona
Teesh

Teesh

  • 2 reviews

Smells horrible and has Grey flakes

published

I purchased this unit less than 3 days ago and after the second use it omits a foul smell which also makes the room smell despite having the cleaning tablets in use. I opened the unit only to find grey flakes of what looks to be paint which has been burning off throughout the night possible causing the foul smell.

The system is quiet and I switched to this unit from Vick’s but still disappointed. My poor little one is sick and we need something to work.

Purchased in August 2021 at Priceline for A$70.00.

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1 comment
Euky Bear
Customer ServiceEuky Bear

Only good for short time. KEEP YOUR RECEIPT

published

I have been a big fan of humidifiers for my kids colds so have purchased this unit a couple of times.
It works great until you’ve had it for a while.
(It is still within the warranty period) however I did not keep receipts.
Now it has grey bits floating in the water after ever my use even with using the cleaning tablets and the horrible smell it omits when on just makes it unusable. This is the 2nd unit I am throwing away for the same reason and will not be purchasing again.
It’s such a shame because it could be a great unit as it is very quiet and lasts more than the whole night!

Purchased in January 2021 at Chemist Warehouse for A$60.00.

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1 comment
Euky Bear
Customer ServiceEuky Bear
Frustratedcustomer

FrustratedcustomerGreater Melbourne (Metropolitan), VIC

Defective and smells like burning plastics

published

I purchased my Euky bear vaporiser 1 week ago used twice and the water tank is covered in grey plastic bits and has a foul burning odour. It doesn’t smell safe and I contacted customer service only to be chastised for not keeping my receipt and instructed to return to where I purchased it from. Only for Chemist Warehouse to advise I need the receipt for it to be replaced. Such a waste of my time for a 5 day old purchase! I was advised it’s a known issue and it’s only 1 batch which is defective.
If you know your item is defective why is it still for sale on shelf’s? We are buying these products for our babies surly ACCC wouldn’t allow this!

Purchased in August 2021 at Chemist Warehouse for A$49.99.

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Noise Level
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1 comment
Euky Bear
Customer ServiceEuky Bear
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Beware of burning paint!

published

I used the euky bear warm steam vaporiser for the first time for my sick 4 month old baby. At first it smelt great (I used the euky bear sniffly nose inhalant) and after a while it didn’t smell so good. I thought maybe because it was the first operation.
The next morning I went to empty what was left and re-fill with fresh water and inhalant. I found lots of grey flecks floating in the water and discovered that paint/plastic had peeled off the actual heating unit and into the water.

I am shocked that this could happen to a baby product. We were both inhaling these burning paint fumes all night!

Purchased in August 2021 at Chemist Warehouse for A$50.00.

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2 comments
Euky Bear
Customer ServiceEuky Bear
Lizzie P
Lizzie P

I have emailed - yesterday but have had no response yet. I attached videos of what I found. I really hope this problem is investigated thoroughly. I am concerned for other parents and babies.

Amanda

AmandaQueensland

  • Verified purchase

Flaky chunks/pieces in the water after every use

published

I have just purchased the unit. I have the same issue with burning smell and a lot of flaky chunks appearing in the tub after using it for the first two nights in a row. I will not be using this again as I don’t believe this is normal or acceptable! I didn’t see this occur in other vaporisers. I will be returning the unit for a refund.

Purchased at Chemist Warehouse for A$49.99.

1 comment
Euky Bear
Customer ServiceEuky Bear

Burning plastic smell

published

Like everyone else is saying, black and grey flake have been appearing after every use since I’ve gotten it, have kept using it for the last few months but can now see that the heating element inside the column is breaking down, there are chunks of clay looking pieces trapped inside the column. And tonight went into my baby’s room and the whole room smelt like burning plastic despite the strong eucalyptus vaporiser we use. Won’t be using this again, despite what you say I’ve never had crap in the water after every use with a cool steam vaporiser.

Purchased in March 2021.

Build Quality
Smell
1 comment
Euky Bear
Customer ServiceEuky Bear
MIA

MIA

  • 6 reviews
  • 3 likes

Great product and warranty service

published

Had the old version of the same humidifer and it stopped working after 3 yrs. Found my receipt and submitted a warranty claim online. The next day I got a response saying a replacement is in the post and it arrived a wk later!
The new machine is similarly quiet to the last unit. A pro and a con of the new unit is the reservoir is much smaller so its more compact but was mostly drained after 12hrs of overnight use (the old unit would hold more water and therefore run for longer).

Purchased in May 2021 for A$50.00.

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1 comment
Euky Bear
Customer ServiceEuky Bear

Thanks Mia for the great feedback! We appreciate you taking the time to share your thoughts. Kind Regards, Euky Bear.

Themis K.

Themis K.Northern Territory

New purchase

published

Hi just received one as a gift this is not a review but a question in regards to what the pack includes like the cleaning tablets. My son opened the box and was holding one and one more was in the plastic bag. Does it come with 2 cleaning tablets as sample or more? I need to know as I think he might have swallowed one. Thanks

Purchased in July 2021 at Chemist Warehouse.

Noise Level
1 comment
Euky Bear
Customer ServiceEuky Bear

It comes with 2 cleaning tablets. Even if one was swallowed, they are non toxic so no cause for concern at all.
Kind Regards, Euky Bear.

Terry

TerryBrisbane

  • 3 reviews

You dont want to see what I upload

published

I use this vaporiser for a year, just in winter though. I put cleaning tablet every 3rd time I use and wash up everyday.

This is what you will get after using a year. My child keep cough during the night and getting worse. I suspicious this vaporiser and disassembled then what happen.

Disgusting at all. I used it exactly same as seller’s manual.

Purchased in June 2021.

3 comments
Euky Bear
Customer ServiceEuky Bear
Terry
Terry
Terry
Terry
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Ozzybene

OzzybeneMelbourne

  • 13 reviews

Great product and warranty service is next to none

published

Excellent product. I was using it for more than a year but suddenly it broke. I claimed for warranty and after 2 weeks I received a new unit. I am really very happy and I really recommend this product over any other vaporizer. Thanks Euky!

Purchased in March 2021 at Chemist Warehouse Physical Store for A$49.00.

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1 comment
Euky Bear
Customer ServiceEuky Bear
unhappy customer

unhappy customerGreater Melbourne (Metropolitan), VIC

Nice product but did not last for more than 2 years

published

bought this product as referred by one of our family friend, used it few times when required but its just stopped working. after reading the reviews of others i think this product works for maximum 1 to 2 years then it stops working due to electrical fault. i faced the same issue and i can not even find the recepit.

Purchased in January 2021 at Chemist Warehouse.

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1 comment
Euky Bear
Customer ServiceEuky Bear

Good for a while but broke after a year and tripped the power

published

Our Euky Bear Vapouriser worked well for the first year but after that, despite using the cleaning tablet and oils as instructed, it suddenly broke and tripped our power too. Very disappointed given the 5 year warranty.

Purchased in April 2021 at Chemist Warehouse for A$50.00.

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1 comment
Euky Bear
Customer ServiceEuky Bear
Isabelle

Isabelle

  • 3 reviews
  • 5 likes

A lifesaver for anyone with a cold

published

Purchased in June 2021 for A$49.95.

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1 comment
Euky Bear
Customer ServiceEuky Bear
ReneeJ

ReneeJGreater Melbourne (Outer), VIC

  • 5 reviews
  • 2 likes

Great for adults too

published

I bought this for my partner and myself as we often suffer sinus issues.
I am a light sleeper and have found this to be very quiet, it almost sounds like gentle rain. The water amount is perfect, it definitely lasts 14 hours, however after the 12 hour mark I find the steam decreases slightly (which is not an issue for me personally). I like that the design is fairly compact, it doesn't take up too much space but definitely does the job.

My only criticism is that it does not have automatic shut off. It's not an issue for me now but could be in the future if I was to be using it for children.

Overall a great product and does exactly what I was hoping.

Purchased in May 2021 at Chemist Warehouse Physical Store for A$46.99.

Build Quality
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1 comment
Euky Bear
Customer ServiceEuky Bear

Hi Renee
Thankyou for your review, we really appreciate you taking the time to share your feedback! Kind Regards, Euky Bear.

Page 2 of 9
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Questions & Answers

Rachel M.

Rachel M.asked

Hi, I’ve had my wily bear for around one year and use sporadically in winter. A couple of nights ago the steam stopped coming out as well, it’s a very small amount of steam. I use the tablets to clean but it seems to not be working as well. Any advice would be great.

2 answers
Paul
Paul

If you look underneath is there a lot of mineral build up inside blocking the passage? If so - id leave it out of water for a day or two until it’s dry. Then gently tap it on the side of a sink to break up and loosen the buildup and knock it out of the internals.

Euky Bear
Customer ServiceEuky Bear

Hi Rachel! That's a good tip from Paul there, and yes sometimes even with the cleaning tablets the build up can get a bit gunky. Another good way to give it a deep clean is to add 2-3 tablespoons of white vinegar to a tank full of water and run for 6-8 hours or overnight. You can actually soak the unit in vinegar first to really loosen it. Hope these tips help! If not please shoot us an email at [email protected] Kind Regards, Euky Bear team

Sbee

Sbeeasked

Bought Euky Bear 3 days ago - It DOESN'T steam! No steam emits from the unit, if so it is absolutely minimal. Can only smell the Eucalyptus smell for 5 to 10 minutes. stays on all night - unit is hot but no steam.
Is this faulty or is this what I have to expect.
Oh and using the tablets and have gray scale already.

2 answers
Euky Bear
Customer ServiceEuky Bear

Hi Sbee
After using it all night, has the water level dropped? If so, the unit is operating correctly. These units don't produce noticeable steam, they're designed to slowly and gently humidify a room overnight. The therapeutic effect is in the general humidity of the room. As for the scent of the inhalant, our senses do get used to a smell after a short time and it doesn't smell as noticeable. The scientific name for this is olfactory adaptation. Odor receptors stop sending messages to the brain about a lingering odor after a few minutes and instead focus on novel smells.
If using for an adult, you can add a little more inhalant - stick to the recommended dose for children.
In regards to the grey flakes, you would need to email images for us to assess properly, but in most cases, flaky or gritty residue after use is due to minerals in your tap water. Using the cleaning tablets won't stop this happening - they're simply designed to reduce the likelihood of scale buildup inside the machine.
You can occasionally do a "vinegar flush" which also helps keep it clean - add 2-3 tablespoons of white vinegar in a full tank of fresh water and run for 6-8 hours or overnight. This is great for any odours which develop over time from mineralisation too.
If you have any further concerns you feel are warranty related, feel free to email us at [email protected] Kind Regards, Euky Bear.

Sbee
Sbee

Thank you for prompt reply - will monitor over the next few nights

Kool sharma

Kool sharmaasked

hey team i have seen euky bear WARM steam vaporiser and in some places euky bear steam vaporiser only. in one it is missing the word WARM. Are these both same or one throws the cold. I am basically looking for my boy in this winter and has to be warm steam . Highly appreciable for your response.

1 answer
Euky Bear
Customer ServiceEuky Bear

Hi! Euky Bear only makes a warm steam vaporiser, not a cool mist, so if it's Euky Bear it will be warm steam. Kind Regards, Euky team.

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