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4 questions from our users
Sallyasked
Where can I buy this pan
Antoinette L.asked
Can cookware be recoated
No answers
mrfixitasked
I have a fry pan with a bad handle(SKU Eu132) where or how can I find a replacement for it bought it at a county fair in Canton Ohio with a life time warrenty but can't find where to get replacement. Any suggestions? Thank you for your time!
2 answers
Hi,
I can send you handle from Australia, but you need to cover postage.
I need a picture of the handle and your direct email. Whats your full address, I see if one of our distributors in the USA / Canada can help you.
Kind regards
Martin
Eurolux Australia
[email protected]
It would be great if you could send me address of a distributor in the USA if not possible I would gladly pay the postage my address here in USA is [details removed] because of time differential I assume it best to e-mail me skillet has a square shank on it handle has a metal band next to skillet with the name EUROLLUX on it thank you for returning my enquiry
Boycebellasked
Your review here mentions the EE328 being induction ready, but on the website this model is not listed under their Induction category?
2 answers
Hi, if you email Eurolux on [email protected] they will promptly answer your query. I have the EE328 - 28cm 'Special Casserole Square' with glass cover, which is the induction version. I didn't order online as I saw them at a local home show. I have been in touch with them since via email and they are very helpful. I use the pan almost every day and I am still thrilled with it! I highly recommend it. Regards, Leanne
Hi Leanne,
yes you are right Leanne, we try our best to keep customers happy. We have been with Eurolux for 22 years now, unfortunately there are customers that never do anything wrong and it is always the product to be blamed. We than get black mailed, " if you don't exchange the product we give a bad review". Sad but true.
Thanks for positive feed back.
Eurolux Australia
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