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DissapointedbuyerSydney Surrounds, NSW
- 2 reviews
Worse oven ever owned
Came up with rust marks everywhere after only 4 weeks, never even cleaned yet. Customer service in India reviewed my photos and said my fault as was a 'maintenance issue' and they would do nothing. Also the wok burner has never worked. Looks 15 years old after 4 weeks, the gas installer asked if was second hand....delivered without back plate and conversion set. Have had a Westinghouse previously and Omega and were fine. So dissapointing. Very regretful purchase.
Update, Appliances Online where I bought the oven from have replaced it, they said had never heard of this rust issue before so not sure why this happened...
Purchased in December 2021 at Appliances Online for $1,500.00.
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LukeSouth-Eastern Region, NSW
Don't do it, very disappointing
I have owned this oven now for a bit over 12 months and it is by far the worst I have ever owned. The cooktops are an absolute joke. It is impossible to cook a stir fry, can't boil water and only just generates enough heat to fry. It is ridiculous that I have to use my bbq so much because I can't cook most things on it. We have had it checked out and told it was functioning correctly. I am about to do another warranty call as the LCD display has now stopped working.
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Linda BCentral Queensland, QLD
Euromaid CS90S
I have been using my full LPG gas Euromaid CS90S stove. It is so easy to use. The only compliant I have is the Euromaid CS90S does not come with LPG Jets, which you have to change to run on LPG.
Purchased in January 2021 at The Good Guys for $1,600.00.
1 comment
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Find out how Euromaid CS90S compares to other Freestanding Ovens
Know better, choose better.
J Matthews
- 2 reviews
Extreme disappointment - cooktop very inadequate
I have been using my new euromaid-cs90s for just over two months. Although the oven and grill seems to work well, the electric cooktop does not work properly. Cooking steak or chops with a bone takes forever! Even when I manage to operate the dual element, and cook at the highest temp possible, my meat barely sizzles. In addition, it takes a very long time to boil water. Such a disappointment. Please do yourself a favour and avoid euromaid.
Furthermore, when I chose to contact manufacturer rather than just posting my review, they wante...Read more
d to provide a service call (warranty) that I would have to pay for if the product is working the way it should. I hope this irony is not lost on anyone reading this review. So I explained that I believe the cooktop is actually working correctly according to euromaid standards but it is in fact way below the most basic consumer standards. There is no point in paying for the privilege to confirm that this bad review is justified. I urge all potential customers to read other reviews that confirm my complaint. The euromaid electric cooktops do not achieve hot enough temperatures to cook food at a reasonable standard, in a reasonable time or a reasonable temperature. Find something else.Similar opinion? Write a review on ieatwords.com.au!
Very poor replacement service
About a month ago the outer glass door exploded/shattered it was very lucky no one was hurt. We placed a service call and had to wait 2 weeks before a technician visited and confirmed it was a warranty issue and needed a new door. We were assured that this would be remedied as soon as the technician had confirmed the issue and we decided not to take further action under consumer rights. Euromaid needs to seriously look at its service partners as a 5 week delay for a faulty product is unacceptable. I would be happy to discuss my service issue with a Euromaid representative directly but struggle to find a contact.
1 comment
Ruben R.Euromaid
Hi Michael,
So sorry to hear this has happened. Please accept our apologies. ... Read more
We responded to your review when it was first posted requesting your contact information, we did not receive a reply. Can you please direct message us with your contact details and we will get in touch and get this sorted for you ASAP! Thank you.Similar opinion? Write a review on ieatwords.com.au!
JebzMetropolitan Adelaide, SA
- 60 reviews
- 37 likes
Euromaid - definitely a great oven!
Cooks well on the cooktop burners, built decent and the stove is easy to use! I got this as a second oven to be used for our outdoor kitchen. I got this for a bargain at the same price as a 60cm stove from other stores. $1450 is an excellent price to pay! Really happy with how it cooks!
1 comment
Ruben R.Euromaid
Hi Jebz! We are so happy you are happy! Welcome to the Euromaid team ;)
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RickSydney, NSW
- 4 reviews
This is the perfect example of a bad bad purchase!!!!!
The complaints !!!!! are the stove is into its second year and we do not use it much!!!
1 when the hob that is the stove top heats up with use it suffers from a lack of support and distorts and as a result you pots and pans do not sit level.
2 Due to the deflection of the hob the enamel finish has started to crack.
3 The elements are so slow to heat up and when you turn them down the keep cooking flat out for many minutes very hard to regulate.
4 The decals on the switch panel have all but disappeared with very light cleaning.
5 The stove inner glass door just exploded ????? why ...Read more
6 The company is so busy with problems with it products asap must mean a week or two or maybe a month or they just want you to go away who knows.1 comment
Ruben R.Euromaid
Hey Rick,
So sorry to hear of your experience. As discussed via direct message, when we initially heard from you on 1 February, we advised we would be in touch asap. Generally, ASAP means same busine... Read more
ss day. Given you made contact with us after business hours, you should of heard from us on Friday.Similar opinion? Write a review on ieatwords.com.au!
EricBombala
- Verified purchase
Exploding grill door
Purchased a Euromaid Upright Cooker in August 2015, last night the glass door on the grill exploded all over our kitchen. We were terrified and lucky not to be seriously injured. The grill and oven were not used at all that day, so the glass was cold. We are pensioners and do not have the funds to replace this cooker. Now we are afraid to have this appliance in our kitchen and cannot afford to replace it with a safer brand.
1 comment
Ruben R.Euromaid
Hi Eric,
It is concerning to hear of your experience. We take all matters involving consumer safety with the utmost seriousness. ... Read more
We have sent you a private message requesting further information so that we can get this matter resolved for you. Thank you.Similar opinion? Write a review on ieatwords.com.au!
Alec BestestAdelaide
- 9 reviews
- 3 likes
Excellent 2nd stove!
Cooks well, oven is fine, built decent and the cooktop burners are easy to clean and use! I got this as a second oven for outside while the new kitchen was being built. I got this for a bargain at the same price as a 60cm stove from other stores. $1450 is an excellent price to pay! Really happy with how it cooks!
1 comment
Ruben R.Euromaid
Hey Alec!
Welcome to the Euromaid family. We are glad you love it.... Read more
Have a great Friday ;)Similar opinion? Write a review on ieatwords.com.au!
Find out how Euromaid CS90S compares to other Freestanding Ovens
Know better, choose better.
rfamilystoredunsbrough wa
- 8 reviews
- Verified purchase
Eurmaid gg90s
Brought this stove because at the entree level price as is what i can afford on pension. For 1,500 after installing we discovered the timer was not working. I got straight onto eromaid and was presently suprized how good and quick they refereed us to a local person. Also with follow up phone call few days later to see if the issue was resolved. The manual i received with the stove was pretty much non existing their good info on installing the stove and lost 2 of my good Pyrex dishes due to fact that there was no information in the manual didn't...Read more
explain where the heat zones were in the oven. So worked on the old principle the heat is at the top of the oven. Big mistake. The heat is at the bottom of the oven but no information in manual. I love telescope shelf but they have not thought this though, doesn't allowed for my cast dutch oven to clear the top ridge of the oven. With the lid on so have turn the lid so the knob is inside the pot. I am not sure if the shelf can be moved as there no information on in the manual but if at this entree level product but i expected a little more thought into this. Also the oven dial is in number not temperature so you have try remember what each number represents. Be it will probably see us through but i think these issues need to be addressed. It is a 90cm 5 burner with middle wok burner and heat burner but no information on simmer burners. So been bit of trial and error but its probably a good basic stove but even for this it needs and few issue resolved.Similar opinion? Write a review on ieatwords.com.au!
hengeoMetropolitan Adelaide, SA
- 30 reviews
- 1 like
Cooks well, does the job!
Purchased this as a temporary oven because my 2 year 1 month old stove stopped working. Cooking wise has been fine, fan forced cooks pretty good, it cooks evenly so I can't complain about that. The ceramic glass cooktop cooks well, mind you I only use the largest burner for heat as the smaller burners are only good for milk and really small things. Pretty happy for the price I paid.
1 comment
Ruben R.Euromaid
We love a good review to start our week!
Thank you :)
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IreneSydney
- 11 reviews
- 5 likes
Freestanding stove wide oven
The style looks great but the cleaning is just impossible no matter how much I clean the oven part on the outside it stains and has a gap between the glass and outside frame which fluid drips and is so hard to clean, we had a stainless steel housing installed around it to stop food falling to the sides or back. cooking stove top is ok however it marks quickly and anything burns and cant get it off the top without leaving marks behind. We had a custom made St George oven before which got too old but so do miss its simplicity.
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Jon
- 3 reviews
- 4 likes
Never buy Euromaid again !!!
Bought an Euromaid ES7 oven and it has literally ruined my Christmas Day! We managed to get our new kitchen done up before Christmas and invited family and friends to come over for dinner on Christmas Eve. I was very excited to have a brand new oven and decided to roast turkey for the first time. After heating up the oven for 10 mins, I heard a big 'bang' - the inner glass door exploded sending glass everywhere on the floor. I even got myself a small cut on my foot by accidentally stepping on the shattered glass.
The bang was so loud that my...Read more
2 comments
Ruben R.Euromaid
Hi Jon,
It is very concerning to hear of your experience. ... Read more
We take our obligations under the Australian Consumer Law and our customers safety very seriously. We would like to get in touch with you ASAP to discuss this matter further. We have sent you a direct message with further information Thank you.Hi,
Have sent you my contact details, hope to hear from you soon
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I would never buy this oven
This freestanding electric oven has been a disappointment to us . Apart from the fact that it is high maintenance to keep clean both cooktop and oven, as fat drips between the glass in the oven and you have to pull it apart to clean. The stove top doesn't maintain heat, ok if you want slow cooked, rubbery steaks. Water for pasta takes forever to boil then when it does and you put pasta in it the heat goes back to zilch so your pasta is gluggy. Not impressed at all. An ongoing issue and we are waiting further correspondence with euromaid!
1 comment
Ruben R.Euromaid
Hi Marina,
Sorry to hear of your experience. We would like to get in touch and discuss your concerns. We have sent you a direct message.... Read more
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Exploding Oven Door - Used 3 times
Our brand new Euromaid oven was used 3 times. The first was the 2 hour 'run in' at 180C. Then cooked our first meal -fine - went to reheat it at 180C and the inside of the door shattered violently with an exploding sound spraying glass across the kitchen. Scared the hell out of us.Now as we live in the country we have to go through the hassles of warranty etc, plus the added issue of transport. Not good in any way
7 comments
Ruben R.Euromaid
Hi Andrew,
Sorry to hear of your experience. ... Read more
Please either contact us on 1800 444 357 or send us a direct message with your contact information so that we can get in touch with you. Thank you.They are sending a repair person, but do I really want a potentially exploding oven with 4 young grandchildren that can be in the kitchen and in fact love to cook? I am thinking recycling could be a b... Read more
etter option.... What sort of crap are you selling? I have started to read all the other product reviews with exploding glass doors and it seems a common problem!!!! Where is your Due Diligence, and Duty of Care to your customers or are you only interested in $$$$$$'s ?Ruben R.Euromaid
Hello Andrew,
We take consumer safety very seriously and would be happy to discuss your concerns in more detail should you wish. Please direct message us your contact information and we will be in touch.... Read more
Thank you.Similar opinion? Write a review on ieatwords.com.au!
Find out how Euromaid CS90S compares to other Freestanding Ovens
Know better, choose better.
Exploding oven door
Initially this product has worked great for me. The stove top is great, but I would not recommend this oven to anyone to use. The inside glass on the oven door exploded all inside the oven today. Had it for just over two years. I would expect the item to last a little longer than 2.5 years for the price. Very dissappointing.
5 comments
Ruben R.Euromaid
Hi Juls,
Sorry to hear of your experience. Can you please send us a direct message with your contact information, we would like to get in touch with you to discuss the matter further.... Read more
Thanks! : )sure 0746973558
Ruben R.Euromaid
Thank you. We will be in touch within 24 hours to arrange a free of charge repair.
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Really Bad Oven.
Purchased house with as new cooker.
Ignition cable failed and needed replacement.
Cooktop burners go out unexpectedly letting food cool down.
Oven is difficult to control temp as no fan.
Takes forever to get to cooking temp and then oven temp control jams and can't turn down heat.
Top of stove gets so hot burned a wooden chopping block sitting on top.
When using oven smoke escapes setting off smoke alarms.
Nothing good to report.
Have no comeback as not original owner.
Going to scrap metal yard and getting another stove but definitely not one of these.
Dangerous piece of crap.
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Exploding oven door gg54ssw
Have only had this oven in the house for 2 months. The outer glass shattered while baking a cake. Huge bang,walked in the kitchen to find oven door on the floor and glass everywhere! No one else's home and I was lucky not next to it when it happened luckily
1 comment
Ruben R.Euromaid
Hello,
Its concerning to hear of your experience. Can you please contact us ASAP so that we can arrive a technicians visit? ... Read more
1800 444 357 Thank you.Similar opinion? Write a review on ieatwords.com.au!
absolute rubbish
How can a product be as bad as this for the cost?? We just moved into a house where one of these ovens was installed. We cannot cook on it. The cook tops never get hot enough to boil water for pasta. Stir fry is a joke I would call it stir simmer and as for the oven you cannot even grill cheese on toast, preheated it for 15 minutes and the temperature never got above 100oC, that is assuming the thermostat is anywhere near accurate. We will have to rip it out...so fed up with it after just a few weeks trying to cook!!!! My conscience wouldn't allow me to sell it I will just take it to the tip!
1 comment
EuromaidEuromaid
Hi Prue,
Its concerning to hear of your experience. ... Read more
Have you contacted our Customer Care team to allow us a chance to investigate your concerns? Please direct message us your details so that we can get in touch with you. Thank you, Euromaid Customer Care.Similar opinion? Write a review on ieatwords.com.au!
eeyore72The Mallee, VIC
- 5 reviews
- 2 likes
New oven
New oven was installed yesterday, Instruction say to boil water on each element, Not even responsive enough to boil a pot of water could only manage a slight simmer on max. Steak last night still raw also on max after 40 minutes, Very very bad way to spend $2000, Will be doing something about it
3 comments
EuromaidEuromaid
Good morning,
Can you please direct message us your contact information so we can get in touch to discuss your concerns?... Read more
Thank you. Euromaid Customer Care.my mobile is 0400178099 Name Jodie
EuromaidEuromaid
Thanks Jodie.
We will be in touch within 24 hours. ... Read more
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Questions & Answers
Kimasked
Hi, I have a Euromaid 900mm Dual Fuel Upright Model PGE90S, however the electric oven is not working. No digital light, or functionality. The electric click is working on the hob, so it appears it is not the electricity supplying the oven. I've checked the fuses and reset. Thanks for any advice, Kim
1 answer
Rachel A.Euromaid
Hi Kim, Thank you for reaching out to Euromaid, We are sorry to hear about your experience, Please contact our customer care team on 1800 444 357 with the model number of your oven and they will be able to assist you further. Alternatively you can email us at [email protected]
Vicki B.asked
We just purchased a house with a euromaid Ege9ts/Ge9ss ...f96 freestanding cooker. It does not cook food. Something like frozen fish which should take 40 minutes is taking 1 hour or more.... it's 3.5 years old
1 answer
Rachel A.Euromaid
Hi Vicki, Thank you for reaching out to Euromaid. We are sorry to hear about your experience, Please contact our customer care team on 1800 444 357 with the model number of your oven and they will be able to assist you further. Alternatively you can email us at [email protected]
Bronnieasked
How do you set the click in Cs90s. I can't find it in your manual
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Mitch H.Euromaid
Hi Linda,
Thanks for the great review :)