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Reviews

2.5

13 reviews
5
(3)
4
(1)
3
(2)
2
(1)
1
(6)
  • Build Quality
    5.0 (1)
  • Value for Money
    5.0 (1)
  • Ease of Use
    5.0 (1)
  • Cleaning & Maintenance
    5.0 (1)
  • Product is used
    • Daily (1)
  • Safety
    5.0 (1)
  • Preheating Speed
    5.0 (1)
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Alphacat

AlphacatSouth East Queensland, QLD

  • 5 reviews

Perfect for a small kitchen

published

Perfect for a small kitchen space. Has 4 burners with wok attachment.
I don't use the grill so can't comment on that. Oven cooks and heats evenly. Is very easy to clean.



Purchased in October 2021 at Grace Bathroom and Kitchen for $400.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Safety
Value for Money
Preheating Speed
Product is used Daily
See all answers
1 comment
Euromaid
Mitch H.Euromaid

Hi,

Thanks for the great review :)

The reviewer stated that an incentive was offered for this review

Craig S

Craig S

  • 5 reviews
  • 1 like

Poor design & Functionality

published
Date PurchasedOct 2018
2 comments
Euromaid
Ruben R.Euromaid

Hi Craig,

Sorry you feel that way but thanks for taking the time to leave us a review :)



Craig S
Craig S

cooks well

published

only had it one day, cooked nice hotdogs, the oven controls are a bit much with 3 dials needed ??, but well get used to it, bought mine for $639 delivered from appliances online, they even took the old stove, the connection box for the wiring is very fragile and needs to be stronger

Date PurchasedOct 2018
1 comment
Euromaid
Ruben R.Euromaid

Thanks for the feedback and welcome to the Euromaid team! :)

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Crap don't buy it

published

None the grill you have to keep the door closed to cook, you can't see what's happening at a glance so you forever are opening and closing it and he stupid wire grill rack, the hot plates take too long to heat up and forever to cook down. Also the fan from the grill keeps running very ANNOYING even who you have finished using it. Also it seems to be a low stove compared to the old one.
Buy something else.

Date PurchasedApr 2017
1 comment
Euromaid
Ruben R.Euromaid
Linda

Linda

  • 9 reviews

Reasonably priced, does the job

published

Bought as a model for my investment property. The separate grill is great and the oven does the job.
Never had an issue, much better than the previous oven. I particularly like the induction cooktop, as well as the functionality whereby the oven switches itself off once the timer is expired.

Date PurchasedNov 2016
1 comment
Euromaid
Ruben R.Euromaid

Hi Linda,

Thank you for taking the time to leave us a review :)

Don't hesitate to buy

published
Date PurchasedJan 2017
1 comment
Euromaid
Ruben R.Euromaid

Thanks so much for the review! :)

Maggie

MaggieSydney

Don't do it !!!

published
Date PurchasedJul 2014
1 comment
Euromaid
Ruben R.Euromaid
TRUEREVIEW

TRUEREVIEWSydney

  • 5 reviews
  • 3 likes

Cheap rubbish

published

Cooktop is rubbish. Heat variances and the click numbers give you virtually no control. Definitely not a cook top I could recommend. It also stains really easily.

The oven is stupidly opening left to right so you have to get to floor level to put anything in the oven. Horrible stupid idea.

Poor quality and bad service

published

The oven stopped working with in three months. Contacted and booked a call. Technician came and checked needed part. There was no communication after that Two weeks later rang and inquired the status was told and part is back ordered might take another two weeks. So no body want's to take ownership and get it fixed. Have to wait. So cannot support the product on time.

4 comments
Euromaid
Ruben R.Euromaid
Vijay
Vijay

Hi My reference/ case no is 165848 date 11/11/2015.It will provide you my all contacts details
kind regards
Vijay

Euromaid
Ruben R.Euromaid
Freestanding Ovens

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I dont recommend this product

published

I regret buying this oven, it had the right features and the price was ok however, the grill is so shallow you can't fit toast under it without taking out the toasting rack.

The large burner on the cooktop doesn't work properly despite being serviced already

The fan in the oven is so loud and tinny that I had it replaced thinking it was faulty when it wasn't. The fan works long after the oven is turned off making the noise worse than it needed to be.
I am about to get the service people our for the fourth time in 8 months lucky it is still under warranty

worst decision i have made

published

Product was faulty on installation . Fan in oven not working and hotplate not connected.Have been waiting 2 weeks for some service. They just give you the run around. My advice is look for another brand. Euromaids customer service is non existent. Refused to replace with a new appliance because it was installed. How would you know it was faulty if you didn't get it installed? NEVER AGAIN

sally

sally

  • 3 reviews

hoping to like it more

published

Disappointed the grill is too shallow to a take a modest cheese grill, the oven takes 25 mins to reach 180oC and I prefer coil hot plates to solid. So it does not compare to the 34yo Nova I replaced because the oven element had died. Manufacturer, look at the dept of the grill please. I will look more closely next purchase of a stove. It does look good.

7 comments
sally
sally
Euromaid
Steven H.Euromaid

Hi Sally
With the grill just be aware there are 2 grill pans supplied one is a lot deeper than the other, use the deeper one. The trivet has 2 height settings so again use the shallow setting.

sally
sally
Annette C

Annette CDevonport

  • 3 reviews

Very impressed

published

Only in 1 week but in comparison to the one we have replaced this is a gem. Finding the cooling fan disconcerting but it does a good job of keeping product & cabinets cool so realize it is a great safety feature. Same price of the oven we replaced but much superior product

1 comment
Euromaid
Steven H.Euromaid

Thanks for the positive feed back!

Questions & Answers

Harry

Harryasked

F54CW

Are you using a robot to respond to these reviews because it sure does read that way.
The responses remind me of politicians....they say something that says nothing.
People just want an oven that will do the basics well. Craig took the time to point out design faults,
but the responses he got took not much effort at all and did not address the issues.
I think in this day and age, design and functionality standards should be way better.
The responses to reviews or questions or issues need to be way better as well.
Would you agree or disagree ?

3 answers
Euromaid
Rachel A.Euromaid

Hi Harry, thank you for reaching out to Euromaid with your concerns, it’s our goal to make sure every customer receives the best possible service, If you have the same issues please contact our customer care team on 1800 444 357 with the model number of your oven and they will be able to assist you further. Alternatively you can email us at [email protected]

Craig S
Craig S

Hi Harry, what you said is true. Problem is even organisations can't seem to handle constructive criticism to improve their products. So, when warranty expires they have no further commitment to the customer. By the way, I didn;t have that installed until after the 12 month warranty expired unfortunately.Moral of the story-look for other brands.

Euromaid
Rachel A.Euromaid

Hi Craig, Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard, can you please send us a message with your contact details as we would like to call and discuss. thank you

Diana

Dianaasked

F54 RW/GW/EW/CW

I have had my Euromaid free standing oven for six years ago. Two years ago I had to replace the thermocouple as the oven was not staying lit. It cost me $350.00.
Now it has broken again . I am trying to decide whether I need to buy another oven (and) brand. If the Thermocouple breaks every two years this is simply not convenient or affordable.

1 answer
Euromaid
Ruben R.Euromaid

Hi Diana, Sorry to hear that your thermocouple has broken for a second time. Please private message your details, or call us on 1800 444 357 select "Spare Parts" and we will discuss your options with you. Thanks.

Sheila C

Sheila Casked

F54RW

The largest hot plate and the smaller one behind are not working the small plate and the one behind it work perfectly please tell me what to do? Thank you Sheila

1 answer
Euromaid
Ruben R.Euromaid

Hi Sheila,
Sorry to hear about this, could you send us your contact information via private message and we will have one of our team members get in touch with you?
Thanks

Get an answer from our members and Euromaid representatives

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