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Reviews

1.7

13 reviews
5
(1)
4
(0)
3
(1)
2
(3)
1
(8)
  • Build Quality
    2.3 (3)
  • Value for Money
    1.0 (3)
  • Ease of Use
    2.7 (3)
  • Cleaning & Maintenance
    2.7 (3)
  • Product is used
  • Safety
    2.3 (3)
  • Preheating Speed
    2.7 (3)
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Synth

SynthFar West, NSW

  • 2 reviews

Disappointed

published

Normally i do my research before buying big ticket/important equipment. Sadly, i didn't do that before i bought this electric unit.
Issues: Fan in oven stopped working. Got it replaced under warranty ages ago and now the fan is really loud.
Oven works 50% of the time. Yes, I did follow the instructions to the letter.
What does 'manual mode' look like? Because the manual fails to show how to know if it is set to manual or not.
Oven did not come clean after following the manual instructions for cleaning.
Paid approximately 1,800.00 at Harvey Norman.



Purchased at Harvey Norman Retail Stores for A$1,800.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Safety
Value for Money
Preheating Speed
See all answers
1 comment
Euromaid
Mitch H.Euromaid

Hi,

Sorry to hear, please give us a call on 1800 444 357 to discuss :)

Letitia Henderson

Letitia HendersonBendigo, Victoria

Glass on the door just shattered into a million pieces. Cooked unevenly anyway

published

Shattered glass door handle broken too. Oven has never cooked evenly. Average at best. I guess we bought according to our minimal budget but for this brand we expected a better product

Purchased in May 2021 at Harvey Norman for A$1,700.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Safety
Value for Money
Preheating Speed
Product is used Daily
See all answers
1 comment
Euromaid
Mitch H.Euromaid

Hi Letitia,

that sounds very concerning please message us with your contact number so we can assist further



Peter B

Peter BCentral Highlands and Goldfields, VIC

  • 5 reviews

Main Element Failed and Oven Light Also

published

The oven is ok when it's working. Unfortunately one of the main elements failed fairly soon after purchase as did one of the oven lights. The unit looks great and the cook top has been fine but pretty poor reliability for a unit costing around $2000.

I've since been contacted by Euromaid who have had the two fan elements replaced for us. Their communication and follow up was first rate. Thank you.

Purchased in September 2021 at Harvey Norman for A$2,000.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Safety
Value for Money
Preheating Speed
Product is used Daily
See all answers
2 comments
Euromaid
Ruben R.Euromaid

Hi Peter B,
I am sorry to hear of your experience. We can have someone from our team contact you to assist. Please send us you contact details via private message or call us on 1800 444357.
Thanks

Euromaid
Mitch H.Euromaid
Freestanding Ovens

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Jennifer

JenniferAU

  • 2 reviews
  • Verified purchase

Nightmare

published
Date PurchasedMay 2013
1 comment
Euromaid
Ruben R.Euromaid

Hi Jennifer, we will have someone from our team .contact you today. Thanks

Help oven wont turn off

published

I absolutely love my oven but have come across a problem with it when all knobs are turned off the light inside is still on and the oven is self heating please help i cannot turn it off unless its turned off on the switchboard of the house has anyone else had a similar problem? Please help

Date PurchasedFeb 2017
1 comment
Euromaid
Ruben R.Euromaid
Brett

BrettSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Shocking product, terrible customer service.

published

Thermostat was faulty from the start. Constantly and continually heating passed the required temp. Took 3 call outs to get it sorted after incorrect parts delivered. Knobs for oven & hotplates breaking. Oven not heating all the time. Any calls regarding our defective, from the moment of purchase, oven are now met with "you're out of warranty, too bad" attitude.
Every few months we have had a new issue, surely with the defects since purchase and nearly burning our house down, the faulty thermostat has overcooked the wiring and other fixtures of this oven.

Date PurchasedJan 2013
10 comments
Euromaid
Ruben R.Euromaid
Brett
Brett

What is the address to private message to?

Euromaid
Ruben R.Euromaid

Poor Quality

published

I purchased one in August last year and within a few weeks, one of the flimsy plastic timer controls broke off, since then a second one has broken off. If the third one breaks off (which I am expecting will happen soon enough), I can't see how the oven will actually operate as this is needed to set up once power has been off.

3 comments
Euromaid
Ruben R.Euromaid
Andrew
Andrew

Hi there, my email is [email protected]

Euromaid
Ruben R.Euromaid
Sparkles77

Sparkles77Cooktown

  • 2 reviews
  • 6 likes

DO NOT Purchase.. Just problems

published

Bought for my parents I could not find any product reviews on this one at that time.. FC9PC Euromaid
Not good in the oven area. The Grill would not work soggy food - ceased element working . Issues with fans 1 worked and the other only worked sometimes.
Now being replaced with same model after good communication service from Harvey Norman and poor after sales service from Euromaid and no oven for nearly 7 weeks and counting.
Sad that a gift can cause headaches.. Don't do it to yourself.

1 comment
Euromaid
Ruben R.Euromaid
Robert

RobertBuff Point

Stay away from this oven

published

I have had this oven for 9 months. This is the 2nd oven, 1st got replaced within 3 months due to control panel being faulty. Had control panel replaced with heavy duty circuits. Euromaids after service care is extremely poor. Would not recommend this product to anyone. Better ovens available

Freestanding Ovens

Find out how Euromaid FC9PS compares to other Freestanding Ovens

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Liv

LivDevonport

No sure if I would buy this product again

published

The stove top takes ages to heat up even on high, the oven is only good for heat up food, not good for baking, doesn't brown meat or crips up potatoes, it does clean well tho, we spent a lot on this oven & can't afford to buy something else :(

MJ

MJInverell

  • 3 reviews
  • 3 likes

Room for improvement

published

Owned this product for one month before the oven control board burnt out (less than a half dozen uses). The product also gets extremely hot on the outside during operation of the oven which could indicate poor insulation. Stove top seems to be decent quality. I am told it could take up to 3 months, possibly longer to get parts, so Euronmaids after sales service is poor at best. Technician claims they do not return his calls regarding parts. My advice find a local appliance electrican and find out what ovens are decent quality in terms of their build and part quality. This one has not made the grade, save yourself the drama.

5 comments
Euromaid
Steven H.Euromaid

Hi MJ
I will try to assist you, when you say the control board has burnt out are you refereeing to the digital clock?

MJ
MJ

No, the oven switch control broad. If you would like you can contact Harvey Norman of Inverell and speak with their customer service rep to assist in resolving this.

Euromaid
Steven H.Euromaid

Hi MJ
After speaking with Harvey Norman I understand you have now had a replacement unit today?

Scoobs

ScoobsBrisbane

  • 2 reviews
  • 1 like

Never ever again

published
1 comment
martine2116
martine2116

This just happened to us. Will contact Harvey Norman and Euromaid tomorrow. Hope we Have better luck with after sales service.

Martin R

Martin RCentral Coast

Euromaid - never again!

published

Questions & Answers

Damian Smith

Damian Smithasked

Our oven blew one of the fan force elements, we have now replaced the element, however the oven still dose not work. The cooktop is working but not the oven. The timer display is not on and none of the oven circuit is working. What would be the cause of this?

2 answers
Sparkles77
Sparkles77

Return to where it was purchased for refund or contact Euromaid. Sounds like all the other faulty stoves.
All the best.

Euromaid
Ruben R.Euromaid

Hi Damian, With this type of fault, it's difficult to diagnose via email. Please private message your details and we'll get a team member to call you, or alternatively call our customer care team on 1800 444 357. Kind Regards.

Lee

Leeasked

OMG! I was going to purchase this oven from Harvey Norman but after reading all these terrible reviews - of the same thing happening time and time again and the terrible customer service. I am going to continue my research and look at another brand! Any suggestions??

4 answers
Sparkles77
Sparkles77

Hi Lee,
You will never regret that decision.
Pays to read reviews. Don't buy this product. More hassles than you will ever need. WARNING DON'T BUY should be the title.
Glad spared you stress.
All the best

Euromaid
Ruben R.Euromaid

Hi Lee,

The FC9PS has been available for sale for more than 5 years, with 1000's sold. You will note that there are only nine reviews for the product. Unfortunately, happy customers dont always take the time to post their experience, platforms like Product Review tend to offer an outlet or communication channel for customers whose experience might not have been the best. With that being said, we have spent the last 3.5 years transforming our customer care offering, and all feedback (both positive and negative) is replied to and engaged with; we do our best to turn any negative experiences into positive ones. All the best with the search for your new cooking appliance :)

markymark
markymark

Hey Ruben, where can I get parts and wiring diagram to get the one I own fixed.

Thermosat replaced but still no go, technician can not find a fault. $249 inc his fee.
Replaced the grill element another $260

The grill will not get hot, but just warm?

I guess the next thing it the gear switch !

any input would be great.

Cheers Mark

email: mgmobile (at) iinet.net.au

Rickoshay

Rickoshayasked

How do i set the clock?

2 answers
Dannielle C
Dannielle C

You will need to turn your oven off at the power and turn it back on and that clock will be flashing then you use the + button to go forward and - to go back then the middle button sets it

Euromaid
Ruben R.Euromaid

Hi there,

Can you provide us your email address and we will send you the detailed instructions?

Thanks for your help too, Dannielle :)

Get an answer from our members and Euromaid representatives

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