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SynthFar West, NSW
- 2 reviews
Disappointed
Normally i do my research before buying big ticket/important equipment. Sadly, i didn't do that before i bought this electric unit.
Issues: Fan in oven stopped working. Got it replaced under warranty ages ago and now the fan is really loud.
Oven works 50% of the time. Yes, I did follow the instructions to the letter.
What does 'manual mode' look like? Because the manual fails to show how to know if it is set to manual or not.
Oven did not come clean after following the manual instructions for cleaning.
Paid approximately 1,800.00 at Harvey Norman.
Purchased at Harvey Norman Retail Stores for A$1,800.00.
1 comment
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Letitia HendersonBendigo, Victoria
Glass on the door just shattered into a million pieces. Cooked unevenly anyway
Shattered glass door handle broken too. Oven has never cooked evenly. Average at best. I guess we bought according to our minimal budget but for this brand we expected a better product
Purchased in May 2021 at Harvey Norman for A$1,700.00.
1 comment
Mitch H.Euromaid
Hi Letitia,
that sounds very concerning please message us with your contact number so we can assist further
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Peter BCentral Highlands and Goldfields, VIC
- 5 reviews
Main Element Failed and Oven Light Also
The oven is ok when it's working. Unfortunately one of the main elements failed fairly soon after purchase as did one of the oven lights. The unit looks great and the cook top has been fine but pretty poor reliability for a unit costing around $2000.
I've since been contacted by Euromaid who have had the two fan elements replaced for us. Their communication and follow up was first rate. Thank you.
Purchased in September 2021 at Harvey Norman for A$2,000.00.
2 comments
Ruben R.Euromaid
Hi Peter B,
I am sorry to hear of your experience. We can have someone from our team contact you to assist. Please send us you contact details via private message or call us on 1800 444357.
Thanks
Mitch H.Euromaid
hi Peter,
we are glad it is all fixed for you. ... Read more
thanks for the feedback :)Similar opinion? Write a review on ieatwords.com.au!
Find out how Euromaid FC9PS compares to other Freestanding Ovens
Know better, choose better.
JenniferAU
- 2 reviews
- Verified purchase
Nightmare
Bit of a nightmare purchase. Got the hinges, buttons and knob fixed under warranty. Knobs continue to break, glued one back together but couldn't fix the other. Now my oven is missing a knob and looks terrible. Would not purchase again due to ongoing issues and initial expense of $2,300 bought from Harvey Norman.
After getting back in contact with me, a repairman was sent out in Feb 2018 to review the oven. He confirmed that there was something wrong with the oven door which was overheating the oven knobs and confirmed that the oven doo...Read more
r and all the knobs would need replacing. This was the last I heard from anyone about it :-( I have just chased up the rep on here to see what is happening. Very frustrating as another knob is broken and therefore I have 1 less hotplate to use, so I am down to 2 hot plates out of 5.1 comment
Ruben R.Euromaid
Hi Jennifer, we will have someone from our team .contact you today. Thanks
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Help oven wont turn off
I absolutely love my oven but have come across a problem with it when all knobs are turned off the light inside is still on and the oven is self heating please help i cannot turn it off unless its turned off on the switchboard of the house has anyone else had a similar problem? Please help
1 comment
Ruben R.Euromaid
Hey Dannielle,
Glad to hear your love your Euromaid. However, it is really concerning you are having an issue with it. If you can please get in touch with us asap on 1800 444 357 and we will resolve this for you.... Read more
Thanks! :)Similar opinion? Write a review on ieatwords.com.au!
BrettSouth East Queensland, QLD
- 2 reviews
- 1 like
Shocking product, terrible customer service.
Thermostat was faulty from the start. Constantly and continually heating passed the required temp. Took 3 call outs to get it sorted after incorrect parts delivered. Knobs for oven & hotplates breaking. Oven not heating all the time. Any calls regarding our defective, from the moment of purchase, oven are now met with "you're out of warranty, too bad" attitude.
Every few months we have had a new issue, surely with the defects since purchase and nearly burning our house down, the faulty thermostat has overcooked the wiring and other fixtures of this oven.
10 comments
Ruben R.Euromaid
Hi Brett,
It is very concerning to hear of your experience. Please accept our apologies. ... Read more
We would like the chance to investigate your comments. Can you please direct message your full name, address and phone number? We will then advise of the next steps. Thank you.What is the address to private message to?
Ruben R.Euromaid
Hey Brett,
We have just sent you one.... Read more
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Poor Quality
I purchased one in August last year and within a few weeks, one of the flimsy plastic timer controls broke off, since then a second one has broken off. If the third one breaks off (which I am expecting will happen soon enough), I can't see how the oven will actually operate as this is needed to set up once power has been off.
3 comments
Ruben R.Euromaid
Hi Andrew,
Can you please direct message us your contact information so we can get I touch with you please?... Read more
Thank you, Euromaid Customer CareHi there, my email is [email protected]
Ruben R.Euromaid
Hi Andrew,
Our Spare Parts team will be in touch with you via email. We will arrange for replacement knobs to be sent to you free of charge.... Read more
Thank you, Euromaid Customer CareSimilar opinion? Write a review on ieatwords.com.au!
Sparkles77Cooktown
- 2 reviews
- 6 likes
DO NOT Purchase.. Just problems
Bought for my parents I could not find any product reviews on this one at that time.. FC9PC Euromaid
Not good in the oven area. The Grill would not work soggy food - ceased element working . Issues with fans 1 worked and the other only worked sometimes.
Now being replaced with same model after good communication service from Harvey Norman and poor after sales service from Euromaid and no oven for nearly 7 weeks and counting.
Sad that a gift can cause headaches.. Don't do it to yourself.
1 comment
Ruben R.Euromaid
Hello,
It's concerning to hear of your experience. We certainly attempt to resolve customer concerns as swiftly as possible. However, in this case it appears we have not meet our commitment to you as our valued customer.... Read more
We would like the opportunity to discuss this with you in more detail. Are you able to provide us a reference number or direct message us your contact information? Please accept our apologies and we hope to chat with you soon. Euromaid Customer CareSimilar opinion? Write a review on ieatwords.com.au!
RobertBuff Point
Stay away from this oven
I have had this oven for 9 months. This is the 2nd oven, 1st got replaced within 3 months due to control panel being faulty. Had control panel replaced with heavy duty circuits. Euromaids after service care is extremely poor. Would not recommend this product to anyone. Better ovens available
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Find out how Euromaid FC9PS compares to other Freestanding Ovens
Know better, choose better.
LivDevonport
No sure if I would buy this product again
The stove top takes ages to heat up even on high, the oven is only good for heat up food, not good for baking, doesn't brown meat or crips up potatoes, it does clean well tho, we spent a lot on this oven & can't afford to buy something else :(
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MJInverell
- 3 reviews
- 3 likes
Room for improvement
Owned this product for one month before the oven control board burnt out (less than a half dozen uses). The product also gets extremely hot on the outside during operation of the oven which could indicate poor insulation. Stove top seems to be decent quality. I am told it could take up to 3 months, possibly longer to get parts, so Euronmaids after sales service is poor at best. Technician claims they do not return his calls regarding parts. My advice find a local appliance electrican and find out what ovens are decent quality in terms of their build and part quality. This one has not made the grade, save yourself the drama.
5 comments
Steven H.Euromaid
Hi MJ
I will try to assist you, when you say the control board has burnt out are you refereeing to the digital clock?
No, the oven switch control broad. If you would like you can contact Harvey Norman of Inverell and speak with their customer service rep to assist in resolving this.
Steven H.Euromaid
Hi MJ
After speaking with Harvey Norman I understand you have now had a replacement unit today?
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ScoobsBrisbane
- 2 reviews
- 1 like
Never ever again
I have gone through 3 euromaid freestanding oven cooktops through Harvey Norman. The first had one had a massive dent in the side when it was delivered send back got another one. After having the second one for 3 months and probably used it only 10 times in that period the inside glass exploded leaving glass everywhere. After 2 months of chasing the manufacture to get glass or a replacement went back to Harvey Norman to get our money back or a different one. With the being no other ovens in stock at the specific size anywhere we agreed to have ...Read more
the same model again. Oven number 3 now after 6 months the inside glass door has exploded again. This is a poorly designed product I don't believe the thermostat works correctly and in my opinion now looking at it the rubber seal touches the glass at the bottom of the door and the metal around the top and sides. Do not buy this product that's all I can say the warranty and service provided by both Harvey Norman and Euromaid absolutely stinks never again will I be getting anything from these guys. Looks good Terrible functionality and the glass in the door shatters1 comment
This just happened to us. Will contact Harvey Norman and Euromaid tomorrow. Hope we Have better luck with after sales service.
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Martin RCentral Coast
Euromaid - never again!
Had it for 6 months and the oven never cooked properly. The food on the outside of the tray would be burnt and the food on the inside would be undercooked. I tried all the different settings with the same result.
Then after about 6 months the inner window blew up scattering hot glass over the kitchen floor (through the bottom draw). When a new window was put on within 24 hours the same thing happened. After a lot of complaining and chasing up a whole new door was put on. Although it didn't blow up the outer window (the one you can touch) becam...Read more
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Questions & Answers
Damian Smithasked
Our oven blew one of the fan force elements, we have now replaced the element, however the oven still dose not work. The cooktop is working but not the oven. The timer display is not on and none of the oven circuit is working. What would be the cause of this?
2 answers
Return to where it was purchased for refund or contact Euromaid. Sounds like all the other faulty stoves.
All the best.
Ruben R.Euromaid
Hi Damian, With this type of fault, it's difficult to diagnose via email. Please private message your details and we'll get a team member to call you, or alternatively call our customer care team on 1800 444 357. Kind Regards.
Leeasked
OMG! I was going to purchase this oven from Harvey Norman but after reading all these terrible reviews - of the same thing happening time and time again and the terrible customer service. I am going to continue my research and look at another brand! Any suggestions??
4 answers
Hi Lee,
You will never regret that decision.
Pays to read reviews. Don't buy this product. More hassles than you will ever need. WARNING DON'T BUY should be the title.
Glad spared you stress.
All the best
Ruben R.Euromaid
Hi Lee,
The FC9PS has been available for sale for more than 5 years, with 1000's sold. You will note that there are only nine reviews for the product. Unfortunately, happy customers dont always take the time to post their experience, platforms like Product Review tend to offer an outlet or communication channel for customers whose experience might not have been the best. With that being said, we have spent the last 3.5 years transforming our customer care offering, and all feedback (both positive and negative) is replied to and engaged with; we do our best to turn any negative experiences into positive ones. All the best with the search for your new cooking appliance :)
Hey Ruben, where can I get parts and wiring diagram to get the one I own fixed.
Thermosat replaced but still no go, technician can not find a fault. $249 inc his fee.
Replaced the grill element another $260
The grill will not get hot, but just warm?
I guess the next thing it the gear switch !
any input would be great.
Cheers Mark
email: mgmobile (at) iinet.net.au
Rickoshayasked
How do i set the clock?
2 answers
You will need to turn your oven off at the power and turn it back on and that clock will be flashing then you use the + button to go forward and - to go back then the middle button sets it
Ruben R.Euromaid
Hi there,
Can you provide us your email address and we will send you the detailed instructions?
Thanks for your help too, Dannielle :)
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Mitch H.Euromaid
Hi,
Sorry to hear, please give us a call on 1800 444 357 to discuss :)