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    Fix it or take it away!

    published
    Date PurchasedMay 2018
    1 comment
    Euromaid
    Ruben R.Euromaid

    Hey Vic, so sorry this has not yet been resolved. We will check why there has been a delay and come back to you asap.

    Thank you.



    Anne Butler

    Anne ButlerMELBOURNE

    • 3 reviews
    • 2 likes

    Looked smart-chose to replace old stove

    published

    I wasn't told it had an electric grill, which I don't really like as hard to control. Then the glass front on the grill shattered and it has taken several months to fit another one(wrong type) and then get a replacement. That was a bit disappointing, so hopefully it will work and not fall apart on me!(PS I had it for 16 months before the damage happened)

    Date PurchasedJul 2016
    1 comment
    Euromaid
    Ruben R.Euromaid
    Edith

    EdithSouth East Queensland, QLD

    • 10 reviews
    • Verified purchase

    New oven exploding glass

    published

    Bought this to replace a old bellini oven we had. Had it installed on saturday in my investment property. Sunday morning real esyate advises the oven grill door no longer had the glass on it as it had exploded very dangerous luckily no tenants were in the property. I will add photos for you to view.

    Date PurchasedAug 2017
    4 comments
    Euromaid
    Ruben R.Euromaid
    Edith
    Edith

    Hi im not sure how to contact you directly.

    Edith
    Edith

    Since not hearing back from you I have been on your website and have found a contact number. I will call today.

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    Beryl Lewis

    Beryl LewisBrisbane

    • 3 reviews

    EUROMAID 100% AUSTRALIAN OWNED - MADE IN EUROPE

    published
    1 comment
    Euromaid
    Ruben R.Euromaid

    Questions & Answers

    sumit k.

    sumit k.asked

    Hi Team Euromaid,
    We got a freestanding stove with plates, and 2 out of 4 stop heating at max. Both the front plates heat at very minimal heat which is useless for heating. Can you Please let me know how can we get this fixed as this was new whennwe purchase the house 1.5years ago? Thanks

    1 answer
    Euromaid
    Mitch H.Euromaid

    Hi Sumit,

    sorry to hear please give us a call on 1800 444 357 so we can discuss options with you :)

    Mrchips

    Mrchipsasked

    Can you let me know how to remove the top to change element holder?

    1 answer
    Euromaid
    Ruben R.Euromaid

    Hi, unfortunately we cannot provide this advice other than to our authorised service partners or own field service technicians. If you need warranty assistance, please contact us on 1800 444 357

    vicdz28

    vicdz28asked

    Bought the FRR54W on the 02/05/18 Two days ago the wife steamed on the right rear coil,and on finishing and wiping up the condensed steam on the rear panel a lot of numbers and letters were removed and lost.These just little stick on bits of clear plastic. So how do you replace these little bits and do we have to stop wiping down the stove if it get a spill or splatter on the rear control panel?
    Looking at the warranty it may fall under section 3 (If there is a defect in materials and workmanship etc.)
    Have sent photos etc via email to the customer care people.
    They said that the haven't heard of this happening before, But a look on various sites has others complain with the same problem.
    Well I will leave it with you and see what happens.
    Regards Vic

    2 answers
    Euromaid
    Ruben R.Euromaid

    Good morning, sorry to hear that this has happened. Has our team arranged to replace the parts for you?

    vicdz28
    vicdz28

    No, No one has bothered to contact us with regards to the problem, More of the numbers and signs have disappeared,have no idea where to put oven control and oven function.That's a month now since our complaint.Hope to see some movement soon or may pass it on to Consumer Affairs.
    Regards Vic

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