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vicdz28AU
Fix it or take it away!
The stove has had all it's numbers and letters wiped off,when it was wiped down after stove was used to steam food.
Now when we want to dial up a function and to select heat settings on coils,or select the oven temperature settings it is done by random selection,indicators are gone. The stove needs replacing or to be fitted with engraved indicators like some of the other stoves. This fault is mentioned in the warranty Para 3 "Faulty Parts and Workmanship" by Euromaid.
June 28th 2018 Update: Wot Tha!!
The wife used a steamer on the right...Read more
rear plate, on finishing she wiped of the water from the steam off the rear control panel, at the same time she wiped of the numbers and letters around the dials.What now? This has to go down as a defect in materials and workmanship? Not bad for a product that has been in use for 3 weeks.1 comment
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Anne ButlerMELBOURNE
- 3 reviews
- 2 likes
Looked smart-chose to replace old stove
I wasn't told it had an electric grill, which I don't really like as hard to control. Then the glass front on the grill shattered and it has taken several months to fit another one(wrong type) and then get a replacement. That was a bit disappointing, so hopefully it will work and not fall apart on me!(PS I had it for 16 months before the damage happened)
1 comment
Ruben R.Euromaid
Hey Anne,
So sorry to hear that happened. Glad it has now been sorted out for you.... Read more
Thank you.
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EdithSouth East Queensland, QLD
- 10 reviews
- Verified purchase
New oven exploding glass
Bought this to replace a old bellini oven we had. Had it installed on saturday in my investment property. Sunday morning real esyate advises the oven grill door no longer had the glass on it as it had exploded very dangerous luckily no tenants were in the property. I will add photos for you to view.
4 comments
Ruben R.Euromaid
Hi Edith,
I'm sorry to hear you have had this experience with our oven. We take all cases involving consumer safety with the utmost seriousness. Can you confirm you have been in touch with us?
... Read more
Hi im not sure how to contact you directly.
Since not hearing back from you I have been on your website and have found a contact number. I will call today.
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Find out how Euromaid FRR54W compares to other Freestanding Ovens
Know better, choose better.
Beryl LewisBrisbane
- 3 reviews
EUROMAID 100% AUSTRALIAN OWNED - MADE IN EUROPE
Oven is designed to appeal to the eye, however its functionality leaves a lot to be desired. Lets start with the digital clock, setting the time is not a an easy feat even studying the users guide over and over. The next obstacle is if you want to use the oven you must set a time on the clock display for how long you wish to use the oven. If this is not set the oven will NOT operate, supposed to be a child safety feature. For the elderly folk this is quite a mind blowing exercise just to cook an oven baked meal ! The oven itself takes along tim...Read more
e to reach your desired temperature, however I must say that once the temperature is reached and with the fan forced function operating, the cooking is quite quick - a positive ! We move onto to the grill, the grill does not have height adjustable racking, hence the grill tray and rack sits just sparingly under the cooking element. This tends to burn things quite quickly unless you use a very low heat setting and are quite patient to wait for your your mouth watering steak. Overall, not 100 % user friendly, in all honestly I cannot rate this item as 2 star "Bad". My 3 star "OK" will suffice. I would strongly suggest if you are particularly interested in this model have your sales rep try and explain the process of the digital clock - good luck !!!1 comment
Ruben R.Euromaid
Hi Beryl,
Thanks for taking the time to write such a detailed review.... Read more
We will pass on your feedback to our product team. Have a good weekend :)Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
sumit k.asked
Hi Team Euromaid,
We got a freestanding stove with plates, and 2 out of 4 stop heating at max. Both the front plates heat at very minimal heat which is useless for heating. Can you Please let me know how can we get this fixed as this was new whennwe purchase the house 1.5years ago? Thanks
1 answer
Mitch H.Euromaid
Hi Sumit,
sorry to hear please give us a call on 1800 444 357 so we can discuss options with you :)
Mrchipsasked
Can you let me know how to remove the top to change element holder?
1 answer
Ruben R.Euromaid
Hi, unfortunately we cannot provide this advice other than to our authorised service partners or own field service technicians. If you need warranty assistance, please contact us on 1800 444 357
vicdz28asked
Bought the FRR54W on the 02/05/18 Two days ago the wife steamed on the right rear coil,and on finishing and wiping up the condensed steam on the rear panel a lot of numbers and letters were removed and lost.These just little stick on bits of clear plastic. So how do you replace these little bits and do we have to stop wiping down the stove if it get a spill or splatter on the rear control panel?
Looking at the warranty it may fall under section 3 (If there is a defect in materials and workmanship etc.)
Have sent photos etc via email to the customer care people.
They said that the haven't heard of this happening before, But a look on various sites has others complain with the same problem.
Well I will leave it with you and see what happens.
Regards Vic
2 answers
Ruben R.Euromaid
Good morning, sorry to hear that this has happened. Has our team arranged to replace the parts for you?
No, No one has bothered to contact us with regards to the problem, More of the numbers and signs have disappeared,have no idea where to put oven control and oven function.That's a month now since our complaint.Hope to see some movement soon or may pass it on to Consumer Affairs.
Regards Vic
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Ruben R.Euromaid
Hey Vic, so sorry this has not yet been resolved. We will check why there has been a delay and come back to you asap.
Thank you.