We bought this machine from Appliances Online and even after having it replaced are still waiting for it to be fixed from 15/1/2020. With four children this is not acceptable. It doesn’t spin, jumps all over the place and the highest the water goes is half way up the filter. Will never buy again
Ruined all my knitwear
I originally bought a different model from Appliances Online, but after my payment went through they contacted me to say the model I had bought was unavailable but they would "upgrade" me to this Euromaid HTL80. I accepted without doing further research and regret it deeply. I was duped into receiving a terrible machine with a catalogue of awful reviews. I will not buy from Appliances online ever again. I can no longer wear knitwear and this machine has ruined all my jumpers. The sleeves in some cases came out stretched to be nearly twice as lo...ng and wide as they were originally. At first I thought the quality of knitwear from Connor (menswear shop) has decreased, but then I got the same results with other brands too. This machine has cost me hundreds of dollars in ruined clothes. Appliances Online - Never again!!
ruins clothes, awful machine.
this machine is truly awful, our previous machine we had beforehand was nearing 20+ years old and did a better job!
this machine is so unbelievably loud, unbalances quite frequently making an obnoxious banging sound and restarts the whole washing process which can take forever, and it has ruined my clothing! the clothing gets tied all together in a knot and comes out of the machine a wrinkled mess, and has stretched some of my favourite t-shirts and absolutely destroyed my bras.
i find the different settings are useless, putting in less or ...more clothes doesn't seem to help, changing the water levels doesn't either. truly, what a waste of money. avoid this machine and brand if you can, looks like their customer service is awful from the previous reviews here. can't wait to buy a new machine.
Horrible machine that leaves your clothes no only tangled together but covered in lint, resulting in more work in the backend when you are folding or ironing. I will not purchase another appliance by Euromaid as if this is the standard of quality the bar must be horribly low.
Purchased in August 2016.
Non existant "Customer Care"
Having the same issues as Karl and Gleresa - water level/sensing. Customer care asked the ridiculous questions of where was the water hose sitting; water pressure etc - the machine does not fill properly. Service technician said I should use auto settings WT? ... 8 settings for various washes and I can use 1??? Customer care requested photos for the technical department, sent them and surprise - they never got them. Sent again, still no reply. Phoned, no answers - no callbacks. Today the 1800 number would not answer, so I ring the 1300 - I asked to be called back as I am not going to sit on hold on a 1300 - guess what .... no return call. If this is customer care .... very disappointed. Maybe waiting for me to give up ??
Purchased in July 2017.
Terrible Machine, Warranty Dishonoured, Poor Customer Care
DONT PURCHASE THIS WASHING MACHINE FROM APPLIANCE ONLINE:
It doesn't wash clothes well, it leaves lint all over the clothes, the clothes come out so tangled and wrinkled leaving them damaged. The wash cycles are very long (over 1 hour) with poor cycle options.Clothes get sucked into the gap between the agitator and drum during the spin cycle. Even if you follow the washing machines user manual you will be informed that your warranty (including paying for a extended warranty) will not cover the repair of the machine and your be liable for hundr...
I wash 2 loads of washing a day - we are an active family! This washing machine is noisy, clunky and simply ties all my clothes into a knot. It is so hard on our clothes and the quickest cycle is just over an hour. I have been patient with it - tried putting in less clothes and then more clothes in a wash - end result - terrible. Do not buy. I have tired to make it work over the last 6 months - I give up and will buy a new machine.
Will not fill up with water
This machine from day one has never put enough water in to wash clothes,even on the highest water setting there is not enough water to cover even half a load. The clothes come out so tangled and knotted some have been damaged pulling them apart.As i can not afford a new machine I'll just have to deal with it for a while but would never buy a Euromaid product again
Terrible machine - this is now the second in 18months that has failed
This failed under warranty at Christmas last year and it took weeks to replace it, Like clock work it has failed again. I will never buy this machine again. I am now in a position without a machine with 3 children, I am hoping that I can get some response from Euromaid.
Would give it MINUS10 if I could!!
What a useless and disappointing washing machine - its water sensing means that if you have a bulky wash with very little weight your laundry ends up not even wet!! When I complained about this to the company, they told me I could always fill the machine manually (What a joke - its supposed to be an automatic machine!). The company also blamed the fact that the machine is using a rainwater tank to fill (and as such has less pressure than mains water). This too was false information as I have now switched to mains water pressure and the mach...ine still stubbornly refuses to use enough water to wet the clothes, let alone wash them. I was annoyed at the company insisting that it had to do with my water pressure as these machines were sold throughout country NSW (where most of us use rainwater for our laundry). The company told me that I could always use the heavy cycle (sure why not just waster more water for any extra rinse?) or the blanket cycle (which by the way will not wet and wash my lightweight queen doona). I replaced my 30 year old Kleenmaid with this useless piece of junk and am so sorry I did (I thought that I would replace my machine before it gave out)!. It washes fine when it decides to use enough water (or I bucket it in) but at the end of the wash cycle the clothes are so tangled, that everything needs ironing!! As soon as I am able I will replace the machine - and send this one to the tip - I wouldn't wish it on my worst enemy! I have nothing positive to say about this machine
do not waste your money
Unless you want a washing machine that sounds like a jet turbine engine has dropped its bearings and is ripping into the casing then this is the machine for you. My neighbours 2 doors up from me asked me what the hell the terrible banging sound was that comes from my place every morning, I didn't hear them actually ask the questions due to my industrial deafness I have from having this machine in my house. Terrible, terrible machine, useless piece of junk.
It's just alright
Only purchased because I was desperate for a machine after 18yo Fisher & Paykel died. Ordered a Samsung but drainage hose was on the side so wouldn't fit. Tried to get an LG but not in stock and no ETA so got the Euromaid. Have a Euromaid dishwasher that is excellent so I was hoping for the same quality. Sadly, it's not quite there.
My F&P was 7.5kg, this is an 8kg but I could swear the bowl is smaller, even though the F&P had an agitator.
The machine is pretty quiet and a normal wash takes about an hour, but it's a mixed bag on the spi...
Same problems with machine HTL80
I have all the same problems that you were having.
The machine won't spin and the drum jumps around and smashes into the side of the cabinet and i end up having to hang my clothes out soaking wet.
Shame on you Harvey Norman for selling this crap to your customers.
Never buy a Euromaid HTL 80
Have had it repaired as it will not go through the cycle, always is unbalanced & makes a banging noise, not filling up all the way, & leaks water from bottom, it is level still doing the same things we have to take the washing out before the spin cycle has finished & hangout dripping wet. The repair man is supposed to come back to look at it again but no he hasn't.
Not happy with this washer & I will get my money back if it is not delt with soon.
- Verified purchase
Worst washing machine ever
Had this for 2 months and then it broke .repair man came out said it was the panel .replaced panel, but it wasn't the panel motor blew up.didn't fill properly on wash cycle. Never again will i purchase euromaid crap. Got a new lg frount loader and cant even hear it rinning
Don't buy a Euromaid washing machine
Machine stopped after 5 weeks. Repairman came out and said it needed a new control panel. Today the control panel was fitted. I was told that now the motor is also faulty and I must wait for that part to arrive. In the interim I shouldn't use the machine. We had the machine for 5 weeks before it fell apart. I want a new machine. This is completely unacceptable. It's been 2 and a half weeks that I haven't had a machine and now it could be another week...month!
The worst washing machine ever. Lasted 5 weeks and it broke . Have now been waiting weeks for a part and will never ever buy another Euromaid washing machine again. It is also very rough on clothing. I hate it. I am tempted to take it to the tip and buy a different brand.
Questions & Answers
We bought a euromaid HLT80 a few years ago whit wouldn’t spin, over a few months had it supposedly fixed but continued to have the same problems. Only also fills to half way up the filter for the biggest load . After a few months it was replaced and guess what- same problem again!!! Have had a technician out when put in a part and it worked on a low empty load but once we put clothes in same problem. It was first reported on 15/1/2020 and we are still with no machine. We have 4 children so it is costing me an absolute fortune at the laundromat. Hopefully when they can’t fix it this time I can swap for a different brand. It was purchased from Appliances Online
Hi Valentine, We are really sorry to hear about your experience, can you please send us a message with your contact details and i will arrange for someone from our customer care team to call you, thank you
My Euromaid HTL80 has just started making a horrible rattling noise when spinning, like there is a coin in there. We have checked...there isn't!!!
Sorry to hear, please give our customer care team a call on 1800 444 357 and they can assist :)
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