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13 questions from our users

Valentine Fullick

Valentine Fullickasked

We bought a euromaid HLT80 a few years ago whit wouldn’t spin, over a few months had it supposedly fixed but continued to have the same problems. Only also fills to half way up the filter for the biggest load . After a few months it was replaced and guess what- same problem again!!! Have had a technician out when put in a part and it worked on a low empty load but once we put clothes in same problem. It was first reported on 15/1/2020 and we are still with no machine. We have 4 children so it is costing me an absolute fortune at the laundromat. Hopefully when they can’t fix it this time I can swap for a different brand. It was purchased from Appliances Online



1 answer
Euromaid
Rachel A.Euromaid

Hi Valentine, We are really sorry to hear about your experience, can you please send us a message with your contact details and i will arrange for someone from our customer care team to call you, thank you

Rachel

Rachelasked

My Euromaid HTL80 has just started making a horrible rattling noise when spinning, like there is a coin in there. We have checked...there isn't!!!

1 answer
Euromaid
Mitch H.Euromaid

Hi Rachel,



Sorry to hear, please give our customer care team a call on 1800 444 357 and they can assist :)

Rachell

Rachellasked

My mach8ne keeps reading a E6 Code when going to spin

1 answer
Euromaid
Mitch H.Euromaid

Hi Rachell,

Please give our customer care team a call on 1800 444 357 to assist :)



karebai

karebaiasked

Has anyone gotten a result/satisfaction from Euromaid here? They ask for contact details, then don't bother to follow up. Don't return emails, don't return calls.

2 answers
Disappointed
Disappointed

Never had a phone call and the machine is still terrible.

karebai
karebai

Hmmm ... seems to be the norm. Make it look good by answering in the first instance and then totally ignore.

Karen

Karenasked

I have a Euromaid HTL80 just over 12 months old -it is not completing wash cycles. It reaches about 41 minutes until completion, stops and reverts to 46 minutes until completion. I have let the machine continue to see if it will finish the cycle but again, once it reaches 41 minutes it reverts to 46 minutes. This means that I have to stay close to the washing machine, stop it and manually set a rinse/spin cycle. It is very frustrating and disappointing. It does not seem to matter which wash cycle the machine is operating on.

2 answers
Euromaid
Mitch H.Euromaid

Hi Karen,

Sorry to hear about your wash issues

Can you please provide your contact number so our team can contact you ASAP :)

Thanks

Karen
Karen

Thank you. My phone number is 0405 274 054

Amethyst F

Amethyst Fasked

My washing machine isn't even 1 yr old yet and it keeps going to E5 even after resetting as told to by euromaid tech support when it did this about aboutva week or ago. It worked fine after that time but this time won't reset. I have even plugged it into another power point. Is there another way to reset it or?

1 answer
Euromaid
Ruben R.Euromaid

Hi Amethyst,

Sounds like frequency issue within the machine,

can you please send us a private message so we can sort this out for you

:)

cats_palace

cats_palaceasked

Hi, Can anyone answer this, I've just purchased one of these machines. When I lift the lid the machine still operates. I set the child lock function and the lid still lifts, is this supposed to happen?

I didn't think to check here as I've used Euromaid for many years in the mining industry. Just a bit stunned at the negative reviews.

4 answers
Euromaid
Ruben R.Euromaid

Hi, The child lock function prevents children from changing the programming on the machine, however the lid can still be lifted and the machine will still operate when the lid is lifted. Just let us know if you have any other questions. Thanks.

cats_palace
cats_palace

Thank You.

cats_palace
cats_palace

ok Ruben here is another questionso now how do i correct an unbalanced load issue can wash a load anymore without having to stand there
There seems to a problem every few months..This model is a poorly designed Ruben. Im sorry but I have spent 45 years in the catering iand hospitality industry and this machine without any doubt is the worst machine I have ever used. Your commercial machines are brilliant.
Would you please give me a contact number and i will call you back thank you.

Chris

Chrisasked

In normal wash mode my machine makes a clicking noise after it spins anti-clockwise, it will then jam and not spin clockwise. How can I fix this problem?

1 answer
Euromaid
Ruben R.Euromaid

Hi Chris, sorry to hear that this has happened. Please get in touch with us on 1800 444 357.

Thank you.

Taneka R

Taneka Rasked

My washing machine will only wash for like 15mins in a normal load now. How do I change back to normal times for the load?

1 answer
Euromaid
Ruben R.Euromaid

Hi Taneka,

Sorry this has happened. Please unplug the appliance and replug in after 60 seconds. If this does not resolve it for you, please contact us on 1800 444 357.

Thank you.

Liz

Lizasked

Hi there, I have had my washing machine for 12 months and the spinner won't work anymore, what is the matter with my spinner, asa i need help.

1 answer
Euromaid
Ruben R.Euromaid

Hey Liz,

Sorry to hear this has happened.

Please call us on 1800 444 357.

Thanks!

MARG

MARGasked

I have been using my new machine for 12 months which I had bought for my new home, first NEW washer I have ever had,and within 2 months of using was disappointed with the washes as the water level was inaccurate. Harvey Norman sent a repair man out and replaced the panel. I was also amazed at it ripping up an expensive shirt during a wash which was on gentle cycle. The machine has different wash times which don't work out for the water level. Sometimes the wash time is longer for a lower level than a higher one. Today I got some wash out and one of my flannelette shirts had the armband all worn. Shirt is only 5 weeks old! I am a bit like the others, WISH I NEVER BOUGHT THE BLOOMIN THING! Am I able to get a refund on this piece of junk?

1 answer
Euromaid
Ruben R.Euromaid

Hi Marg,

Per our private message, one of our team will be in touch asap to discuss your concerns.

Thank you.

Donna

Donnaasked

Hi. how do i use softener (which button do i press)?

1 answer
Euromaid
Ruben R.Euromaid

Hey Donna!

See the below excerpt from the user manual:

Pour the softener into the softener compartment of the detergent drawer. If your machine is without detergent drawer or with simple detergent drawer (detergent drawer that does not include softener department) softener can be put at the dedicated compartment on the balance ring.

Thank you.

Hannah

Hannahasked

Hi, we purchased this washing machine for our elderly mother and it seems to be taking an awful long time to go through a load, and sometimes it does not spin out. Is there something we are doing wrong?

1 answer
Euromaid
Ruben R.Euromaid

Hi Hannah, this is difficult to determine without having all the information at hand of the type of load, please email [email protected] with your contact number or contact 1800 444 357 and we can talk It through with you with some trouble shooting.

thanks

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