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EllenSydney, NSW
- 4 reviews
Total disappointment
I rarely publish poor reviews but have been so underwhelmed and disappointed since purchasing this BBQ from BBQ Galore in Camperdown that I have to share my experience to maybe save anyone else from going through the same problem.
I purchased the BBQ in dec 2018 and did not receive it until feb 2022 - 2 months after paying in full for it. The store and Everdure kept blaming each other for the mis-communication (I was told there would be a delay of a couple of weeks as the colour was popular so they were out of stock). I was having gas plumbed ...Read more
in and would not have to pay much extra to connect the BBQ if it was done at the same time. I allowed 1 month (even though I was told 2 weeks) for the delivery so it could be done when my gas was done. It took longer than 2 months to receive it so I had to pay an extra $171 to get a plumber out again when it finally arrived. I didn't publish a bad review then even though I was not happy with the delay but if it was a good product I would have just put it behind me. I have only used it a couple of times since receiving it because it took so long to cook anything - I resorted to using my old BBQ (which was about 1/3 of the price). I finally decided to give it another go a couple of weeks ago and left it on at full power for 30minutes (with the lid down) and I could not get it hotter than 150ºC. That's when I realised there must be something wrong with it. I have registered the fault with Everdure a week ago but have had no response at all from them. Not sure if I have to wait another 2 months before a technician will even contact me. I have given 2 stars because it looks good, is easy to clean compared to other BBQs and they delivered for free due to the extended delay, but for cooking it is terrible - I've had to go back to my old BBQ or take food inside to do on the stove or oven.
Purchased in December 2021.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
WarrenPerth, WA
GREAT BBQ - EXCEPT
After much deliberation and weeks of homework we finally settled on the Everdure.We were and still are not disappointed.It heats up quickly and we use it a lot.Although i do have a couple of issues.The first one is lack of space to put things either side of the BBQ,have a table close by as their is simply no where to put anything.The second one is amazingly on top of the BBQ their are cooking instructions,warnings and diagrams around the knobs to show you which side of the grill you are using and whether you are on half flame or full flame,all ...Read more
of these instructions are now gone, after less than one month,they simply just wipe off and with just water.Now its all a guessing game.I intend to make contact with Everdure as i have not done so as yet.Purchased in January 2021 at Harvey Norman for $700.00.
2 comments
Everdure A.Everdure by Heston Blumenthal
Hi Warren,
Thanks very much for your review - we'll send you a private message for your details, so our team can contact you about the instructions on the side.... Read more
Kind Regards, The Everdure by Heston Blumenthal Team
UPDATE- I would like to thank Everdure for their prompt reply to both my email and review. Everdure have replaced the barbecue and as a result of me being unable to return the barbecue to Harvey Norma... Read more
n have offered to have the barbecue picked up and the new one delivered. I would like to say a big Thankyou to Everdure and their customer service team for their outstanding service. I now know I definitely made the right decision. We love our barbecue.Similar opinion? Write a review on ieatwords.com.au!
ClangerMelbourne
- FORCE HBG2G (Black)
- Verified purchase
Steak to perfection
I love a BBQ, and I love a steak. After reading reviews I changed my mind from a Weber to the Force and I am happy. Steak with a beautiful char on the outside and rare in the middle. I have cooked chicken, chops, steak all to perfection. Easy to clean. Highly recommend.
1 comment
Everdure A.Everdure by Heston Blumenthal
Hi There,
Thanks very much for your review and glad to hear you're enjoying the FORCE!... Read more
Kind Regards, The Everdure by Heston Blumenthal TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Everdure by Heston Blumenthal FORCE HBG2G (Black) compares to other Gas BBQs
Know better, choose better.
Andrew S.Melbourne
- 6 reviews
- 3 likes
Heston's Everdure - Force 2 Burner BBQ is amazing
Bought this BBQ a week ago. cooked every meal since on it including breakfast and a roast pork last night - simply awesome results.
Build quality is superior to all other popular makes on the market, and we tested them all....trust me on that one. Frame and trolley move without hassle and the wheel locks really work. Also bought a cover for it.........at $60 price was better than expect for the cover and the quality of the cover exceeded our expectation also.
Easy to put together and setup, easy to clean, easiest ignition (just like a indoor cooktop) I've ever had.
Strongly recommend to others to buy this wonderful BBQ.
1 comment
Everdure A.Everdure by Heston Blumenthal
Hi Andrew,
Thank you for your review, we're glad you're getting great use out of the FORCE and are finding it easy to maintain. Should you ever have any questions or after additional information such... Read more
as recipes, etc., please don't hesitate to contact us.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Jerome Fasked
Do I need to season the cast iron grills before use, and do you have a recommended method?
1 answer
Everdure A.Everdure by Heston Blumenthal
Hi Jerome,
Yes, we recommend lightly seasoning the grills with canola / vegetable oil (before and after each use)
We also recommend preheating before each use, with hood down and burners on high until the BBQ reaches around 200C.
Kind Regards,
The Everdure by Heston Blumenthal Team
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Everdure A.Everdure by Heston Blumenthal
Hi Ellen,
Thanks for you review and sorry to hear of the issues you've had. We'll follow up with a private message to confirm who you spoke with, so a technician can be organised straight away. The F... Read more
ORCE is a very powerful unit, that with the hood closed can reach 200-300°C within the first 10 minutes of preheating, therefore the temperatures you are experiencing are very unusual - we will ensure this gets inspected and resolved for you.