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27 questions from our users

David Holloway

David Hollowayasked

Neo Buddy Range

where can i purchase handles for my Neo Buddy



1 answer
Everdure
Alexis P.Everdure

Good afternoon David, we can offer to sell the handles for the Neo Buddy directly to you so if you would like to contact us on 1300 739 033 one of our friendly consultants will be able to assist you with your purchase.
The team at Everdure.

Breboo

Brebooasked

Neo Buddy Range

Where can I find out how to roast a whole chicken, time and temp?

1 answer
Everdure
Alexis P.Everdure

Hi Breboo,
The BUDDY is a great bbq to roast in. Place a cake cooling rack onto the centre of the grill plate. Turn gas onto high and ignite. Shut the hood and pre-heat to 180 degrees C. Place a whole chicken onto a roasting dish containing 1 sliced onion, 1/2 bunch thyme and 6 flattened cloves of garlic. Brush the chicken with olive oil and a seasoningh of your choosing. Add a cup of chicken stock to the pan. Place into the Buddy onto the cooling rack, shut the hood and roast until you reach 75 degrees C. Use a temperature probe and place it in the joint where the thigh joint meets the breast. Baste every 20 minutes with the juices from the tray. delicious!

Niko D

Niko Dasked

Neo Buddy Range

Hi, I recently purchased a Neo Buddy and not too sure what hose size I need to fit a gas regulator? Any help would be appreciated. Cheers.



3 answers
cambike
cambike

go to Bunnings these things are made to a universal standard

Everdure
Alexis P.Everdure

Hi there Niko D, you will need to purchase 1/4 inch British Standard Pipe (part VC911250) these will be available from the special orders desk at Bunnings. The team at Everdure.

Niko D
Niko D

Thank you

Ally W.

Ally W.asked

Neo Buddy Grill

How does it work



1 answer
Everdure
Alexis P.Everdure

Good morning, so that we can assist with your enquiry please call our customer care desk on1300 739 033 and one of our friendly consultants will explain the features and benefits to you. Thanks the team at Everdure.

Gilbert

Gilbertasked

Neo Buddy Range

Can the neo buddy be connected to a natural gas main line?

3 answers
cambike
cambike

I dont know for sure. Ask local hardware store likely it will be

BrettnJa
BrettnJa

I believe that there is a connection available that will convert the fitting from LPG to natural gas, sorry at the moment I can't think what it's called. Hope this helps you.

Everdure
Alexis P.Everdure

Good morning Gilbert, unfortunately the NEO BUDDY does not come with a gas conversion kit.
Sorry that we are unable to assist with your enquiry.
The team at Everdure.

Robert W.

Robert W.asked

Neo Buddy Range

Where would l get solid plate 1/2

1 answer
Everdure
Alexis P.Everdure

Good afternoon Robert, we no longer carry the solid hot plates for the NEO BUDDY.
Sorry that we are unable to assist with your enquiry. The team at Everdure.

Trevor

Trevorasked

Neo Buddy Range

do you have a cover for the neo everdue barbeque thanks Trevor

1 answer
Everdure
Alexis P.Everdure

Good afternoon, unfortunately we no longer carry this item as an accessory.
The team at Everdure.

Eathan

Eathanasked

Neo Buddy Range

Hello
I need to replace my handle on my neo buddy bbq! Where can I get a replacement handle?
Is there a sortable flat plate that I can buy?

1 answer
Everdure
Alexis P.Everdure

Good morning Eathan, our spare parts are sold through Bunning's special order desks, please try your nearest outlet. If this is not successful please call our customer service desk on 1300 739 033 ans one of our friendly team will assist with your enquiry. Thanks the team at Everdure.

Brad

Bradasked

Neo Buddy

When hooking up to gas bayonet on caravan, does it use the same gas hose as Weber?

1 answer
Everdure
Alexis P.Everdure

Good morning, The Everdure hose has a bayonet fitting which is suitable for Australian homes, if the fitting on your caravan is the same as your home it should fit for you.
If you require further assistance please contact our customer service desk on 1300 739 033.
The team at Everdure.

Louise Blew

Louise Blewasked

Neo Buddy

Hi I want a full flat plate for my neo buddy, where can I buy it from?

1 answer
Everdure
Alexis P.Everdure

Good morning Louise,
Thanks for contacting us with regards to your Buddy, please contact our customer service desk on 1300 739 033 and one of our friendly team will be able to assist with your enquiry.
Kind regards
The team at Everdure.

Riaan V

Riaan Vasked

Neo Buddy Grill

Where can I purchase a hotplate for a everdure neo buddy? I have 2 grill plates but want one of each.

3 answers
Rod
Rod

Did you check bunnings? I've bought mine from gumtree and it comes with a hot plate and a grill in a single tray.

Everdure
Alexis P.Everdure

Good afternoon Riaan V,

Unfortunately we do not have a solid hot plate for this model as a spare part it comes with the two grill plates only. Sorry that we are unable to assist you.
The team at Everdure.

BrettnJa
BrettnJa

Ohhhh our Buddy has half grill and half flat plate as one piece.

Ashley

Ashleyasked

Neo Buddy

Where can I get cast iron plate plate Neo Buddy?

1 answer
Everdure
Alexis P.Everdure

Good afternoon Ashley,

All parts for the Neo Buddy are available through the special orders desk at Bunning's. Please feel free to contact us on 1300 739 033 if we can assist further.

Maca

Macaasked

Neo Buddy

Hi, My Buddy won't heat more than 200, pork won't crackle.. Any advice?

1 answer
Everdure
Alexis P.Everdure

Good afternoon Maca,

So that we can assist with your enquiry could you please contact our customer care team on 1300 739 033

Thanks.

5string

5stringasked

Neo Buddy Range

What is the little component which looks like a double ended keyring with a chain attached? Doesn't appear in the manual and can't find a home for it.

2 answers
Everdure
Alexis P.Everdure

Good afternoon,

The key chain attachment is to secure your utensils.

Thank you for your enquiry.

Greenink
Greenink

My Manual say's it is to attach a match to light the burner if the electronic ignition does not work, my unit I purchased today and the electronic ignition has not worked once, there is a spark but is not very big. The little chain is not strong enought to secure any thing.

Pully

Pullyasked

Neo Buddy

Hi I brought this product, but I understand that it is more like an oven. How can I steam Vegs in / On it as I don't want to use fat

2 answers
SteveBoyd
SteveBoyd

It could be used as an oven but I have not. Steaming is another thing again. That just requires boiling water under the vegies container.

Pully
Pully

I have found a way to steam them.
I put a wire tray on the BBQ, put an aluminium tray on it put my vegetables in with a little water and I cover with aluminium foil. Close the lid and about 35-40 Min later they turned out good. I have to remember that it is like an oven and allow the time to cook

Sabrina

Sabrinaasked

Neo Buddy

Hi all! Hope you can help me, purchased an Everdure Neo buddy but the manual gives know instruction about using it. Do you keep the lid down first until you get the desired temperature to cook steaks and chicken? I'd also look on there site but found the information useless.

2 answers
Mark B
Mark B

Hi Sabrina,

You can keep the lid down but the BBQ can only be on low. DO NOT TURN IT UP TO HIGH! You will ruin the BBQ. You can get the temperature up fairly quickly this way if you want to seer your steaks. You could always start it up on high, seer the steak and then turn it to low.

It doesn't surprise me with the lack of information with this brand.

Sabrina
Sabrina

Thanks Mark yes imformation was very limited, but will try this next time I barbecue.

Lyn

Lynasked

Neo Buddy Range

Need a new cover again. Mine split. Where to get? Harvey Normans? Bunnings?
Lyn

2 answers
Lee
Lee

Lyn, Bunnings or Harvey Normans or wherever the Neo Buddy is sold, they will order from supplier

Peter
Peter

Lyn, I purchased a genuine cover from Bunnings just last week. It was about $46.00.

Lee

Leeasked

Neo Buddy Range

Can I purchase an aluminium hotplate as on the Neo buddy 12,

1 answer
Mark B
Mark B

Mine had the cast iron grill plates. You would be able to order the aluminum hotplate from Shiro direct or you can purchase a flat plate but it's cast iron in retail stores.

Chris

Chrisasked

Neo Buddy Range

I have a Neo Buddy purchased from Bunnings Auckland but after using it I find I still have a preference for a cast iron griddle. Does anyone have any idea whether Everdure have one available and if so where I can purchase one in NZ?

2 answers
Alan
Alan

Hi Chris. Fraid I can't help. Just be aware ( if yours is like mine was) they can go out in the slightest breeze. No auto gas cut-off so make sure you air it well before relighting. I built mine in so that it was protected to the max possible from the breeze and it's like a different barby.
Alan

Bob&Jules
Bob&Jules

Hi Chris, Firstly, I have not had the same experience with wind blowing out my neo-buddy flame. I was on a unit balcony and it was fine. As far as the cast iron griddle is concerned, yes, you will be able to order a conversion kit through Bunnings. It has a bracket that is easy to install and a two piece cast iron grill plate. You can also get a cast iron flat plate that you can put on one side so you can do eggs etc. I am not sure Everdure will help you on that direct. They will probably ask you to order through Bunnings. Hope this helps. Bob

neo buddy

neo buddyasked

Neo Buddy Range

Are there guides in recomended temps for cooking a roast etc?

2 answers
blackpaw
blackpaw

It comes with a (basic) cooking guide, but you can treat it pretty much like an oven.

Ol codger
Ol codger

This IS sold as a BBQ and it's best suited for that function, BUT, yes you can use it as an oven, but as most ovens need to work at a temp up to around 250c that will not happen. Average temp. with this BBQ is around 220c tops. Consequently, it will work as an oven, it just takes longer to cook some foods. I do roasts in it regularly, but they take about 1.5 hours at 220c instead of 1 hr at 250c.

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