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19 questions from our users

olga.kanter

olga.kanterasked

Could it be connected to my existing hydronic heating instead of the unit witch using gas to heat the water? That would be awesome!

1 answer
EvoHeat
TIM M.EvoHeat

Hi Olga,

We have several options for hydronic heating - please contact us to discuss!



olga.kanter

olga.kanterasked

I have 6.6KW solar and looking at changing my Hot water (gas) as it is 20 y old. I would like to use my free solar power to heat the water. Is that possible with that unit? Location Mornington Peninsular very cold winter! Price of unit $2.500??? how many LT??? Thank you.

1 answer
EvoHeat
TIM M.EvoHeat

Hi Olga,

Thank you for your enquiry. Yes! You can absolutely utilise the built in timer function of our system to maximise your solar power and heat the water - providing you with free hot water. The unit size is 270L and suitable for up to 6 people under normal domestic usage, and can operate efficiently in temperatures right down to minus 10C.

In Victoria, there are also a number of government incentives that you may be eligible for, please contact us on 1300 859 933 and we can arrange a quote for your specific application.

Chris 25

Chris 25asked

Are there different sizes as I would need one for a 3 bed house and one for a 1 bed studio

3 answers
Nige
Nige

I think there is only 1 size available in the Evo Heat range.

EvoHeat
TIM M.EvoHeat

Hi Chris,

We currently just have the one size available - the Evo270 which is 270L.

olga.kanter
olga.kanter

Hi Tim Thank you, what is the price for the unit and cost fir installation?

bonkers

bonkersasked

Can anyone suggest an installer in Melbourne? I tried to get a price from multiple companies and nobody got back to me. EvoHeat didn't respond to my website request either.

1 answer
EvoHeat
TIM M.EvoHeat

Hi Bonkers,

I am sorry your enquiry was missed - could you please email or call us directly on [email protected] or 1300 859 933.

Gerry S

Gerry Sasked

Does the EVO270 work efficiently in the colder climate of Tasmania?
Our present electric heater is situated in the laundry. Does the EVO270 need to be outside?
Rgds, Gerry

No answers
Dene

Deneasked

Is this a suitable replacement for an old off peak electric water heater in the ceiling space?

3 answers
Nik
Nik

Yes, it would be but you would be better to speak to a licenced plumber .

EvoHeat
TIM M.EvoHeat

Hi Dene,

The Evo270 system is an ideal replacement for an electric water heater, however there would be some assessment required to determine if the ceiling space would be suitable, or if it would be better to relocate it. Please contact us on 1300 859 933 and speak to one of our team who can assist you further.

EvoHeat

Dene
Dene

Thanks

Sparty

Spartyasked

Our solar 10.5kw solar system is on a high feed in tariff (approx 2x the cost of what we get in from the grid during the day) so is it cost effective for us to use the night time tariff when we get past the holidays and it just two of us at home? We are on the Gold Coast so we rarely get cold weather except for a couple of weeks mid winter.

2 answers
EvoHeat
TIM M.EvoHeat

Hi Sparty,

Thank you for your question. Yes, it is most cost effective for you to maximise your high feed in tariff, and run your Evo270 on night tariff (taking advantage of the lower energy rates).

If we can be of further assistance, please do not hesitate to contact our office 1300 859 933

hugo
hugo

I'm sorry this question is too technical for me to answer . But I would imagine the night time tariff would be sufficient . We live in Brisbane and getting cold water out of the cold tap is difficult some days .

Vincent

Vincentasked

Hi,
We are thinking to install a unit in Springvale, Melbourne. Any installer in that region?

1 answer
EvoHeat
TIM M.EvoHeat

Hi Vincent,

Yes we have installers servicing Melbourne and the surrounding regions.
Please contact us o 1300 859 933 or via our website enquiry form so we can assist you.

Thanks!

Lynne

Lynneasked

I’m in central coast and want to install one can you recommend any company?

1 answer
EvoHeat
TIM M.EvoHeat

Hi Lynne,

Yes - we have installers in you region! Please contact us on 1300 859 933 so we can best direct you.

Tanya fuda

Tanya fudaasked

Where to buy and what cost to install altogether and what price for a 80litre electric hot water tank?

No answers
Tony D

Tony Dasked

Hi, how does this unit work in colder climates? and how does the efficiency change in the colder temps? Does it have an elec booster element? Thanks

3 answers
EvoHeat
TIM M.EvoHeat

Hi Tony,

Thank you for your enquiry. The Evo270 can operate efficiently in climates down to as low as MINUS 7 degrees C. It also has an incorporated electric heating element which can be activated via our digital control panel to provide additional heating if/when required.

If we can be of further assistance, please don't hesitate to contact us!

Evo Heat
1300 859 933

Tony D
Tony D

Hi Tim, I'm hoping to find a unit that does not rely on an electric element. Cheers.

EvoHeat
TIM M.EvoHeat

Hi Tony,

The Evo270 doe not rely on an electric element to produce hot water. It can provide sufficient hot water for up to 6 people efficiently in all climates in Australia in Eco mode, using just the heat pump.

The inclusion of an element is for optional activation in periods of unusually high demands e.g. if you have a temporary increase in the number of occupants on the home throughout holiday periods.

Aaron G

Aaron Gasked

What do these systems cost?

2 answers
kathdan
kathdan

The system cost me $2990 fully installed. As a comparison, I was quoted $1700 for a standard electric system.

EvoHeat
TIM M.EvoHeat

Hi Aaron,

Thanks for your question. The system cost will vary depending on installation requirements. Additionally, there are varying Government incentives available to you for installing our accredited energy efficient products depending on your individual circumstances and location within Australia.

Please contact us for further details and price indication.

Thanks!
EvoHeat - 1300 859 933

Honor

Honorasked

What is the tonality of the Evo heat pump 270? Would it be described as a whine or drone sound? My question relates to the EPA requirements of noise outputs from the unit received by neighbours. The type of tone affects the allowable decibel output.

3 answers
Allan Morton
Allan Morton

The sound is from the fan in the heat pump compressor.

EvoHeat
TIM M.EvoHeat

Hi Honor,

The noise from the system (whilst in operation) is of a similar nature to that of domestic air conditioner, however significantly more quiet. A typical domestic AC unit will run at a noise rating of around 65dbA, whereas our system is rated at just 48dbA. It also has 2 built in timer functions which can programmed to alleviate any such concerns in the unlikely event that noise does pose an issue.

I hope this helps, however if I can be of further assistance, please contact EvoHeat on 1300 859 933

Rick
Rick

I would say in my opinion the Evo heat pump 270 noise would be more of a drone, a whine would be a higher pitch sound and would be annoying

Neville S

Neville Sasked

How much is the unit cost with install we are a family of 3 persons?

1 answer
EvoHeat
TIM M.EvoHeat

Hi Neville,

Thank you for your enquiry. If you could please contact our office on 1300 859 933, we can have one of our agents provide a quotation.

Mal

Malasked

What is the life expectancy for the tank and pump ?

2 answers
Brad W
Brad W

I would think it will last at least as long as the previous hot water heater it replaced

Mal
Mal

Thanks Brad
My old system was a electric water heater which lasted around 20 years so just wanted to compare the two ?

Mick

Mickasked

Assuming I can make it fit, is there any reason I can't put a heat pump hot water system in my roof space? Advantages would be, it cools the roof space, it is out of the weather and it can be very central to the house for quick hot water.

1 answer
EvoHeat
TIM M.EvoHeat

Hi Mick,

Thanks for your question. In principal our system could be installed in any internal space with a minimum of 25m3 to allow for adequate airflow.
However there are some additional considerations if you intend to install in a ceiling cavity. If you could please contact us on 1300 859 933 we would be happy to talk you through this.

EvoHeat

dj78

dj78asked

What is the current pricing for the Evo Heat 270 delivered without installation? I live in Brisbane. Do you do any discount for Defence Force?

1 answer
EvoHeat
TIM M.EvoHeat

Hi DJ78,

Please contact our Brisbane office on (07) 3162 2213 and ask for Tim - he will be more than happy to help!

jaybel72

jaybel72asked

Will the unit supply enough hot water for a family of six?

1 answer
EvoHeat
TIM M.EvoHeat

Hi Jaybel72,

Yes the EVO270 is capable of providing hot water for up to 6 people under normal usage conditions.

Steve a k

Steve a kasked

What is the difference between your unit and the IStore heat pump unit sold by solar gain?
They both seem to use the same power of 940Watts. I thought this was a reasonably high consumption rate for a new product. I am looking into some of the other brands that only use 500Watts. What's the difference between your heat pump and the European designed heat pumps with lower energy usage?

How often should the anode be replaced they seem to be only small compared to other brands I have looked at.

Where is your system made? It is made in china and imported into the country? If so how can you guarantee quality and tech support?

4 answers
EvoHeat
TIM M.EvoHeat

Hi Steve,

Some great (and many) questions there, a few quick answers below which may help:

• Low power consumption doesn't necessarily equate to efficiency. You need to consider the heat output that is produced from the energy used.
• EVO270 produces 3.5kW heat from just 940W energy, meaning it heats FAST but uses just 25% of the energy compared to typical gas or electric systems!
• Products using 500W input can only produce around 1.5kW of heat output; meaning it will take much longer to heat the water, and ultimately use even more energy.
• Our system has dual anodes - providing an extra point of protection, and an easy inspection point without having to remove the entire top panel.
• EvoHeat is a 100% Australian owned and operated company, supplying Australians with water heating products for more than 12 years.
• Our products are sourced from some of the largest manufacturers around the world (including China).
• Our primary manufacturer are experts in their field, and produce more than 60,000 heat pumps each year, which are distributed all over the world..
• EvoHeat have an extensive network of distributors, installers and technicians throughout all of Australia for all of your after sales needsp

Please contact us on 1300 859 933 so if you wish for a more in depth answer - happy to discuss further when you call.

Steve a k
Steve a k

Hello Guys,

Thanks for the answers great job. It is hard there are so many systems out there and everyone has a different opinion I get really confused. Excellent work for getting so many reviews in such a short period of time, it says a lot for your business keep up the good work.

Yes thats some very impressive stats you have from 940W WOW. I was under the impression from looking at the Rheem units a heat pump should run at 1/3 of the cost of and electric hot water unit. Is that just a good old sales pitch on Rheem's behalf or should I only expect to save the 25% on a heat pump energy compared to my electric hot water unit. I am still weighing up the difference in the lower wattage units only using 500W. I can see a lot of advantages as they may run longer but running the less wattage with my excess solar power will mean the maximin advantage to save every dollar I can, while being supper efficient. Maybe even run for free.

Nice you have dual anodes, double the protection thats clever. My electric only has one and i have never checked it, I wish I had of it is starting to leak at the anode. Do I need to get my plumber back to check the anodes? Your installation manual on page 27 under maintenance and repairs says I would need to " Check the Magnesuim rod every 6 months by unscrewing the rod out of its connection. If the diameter is less than 5mm and/or the length is less than 200mm replace with a new rod." Do I need to check both of them every six months or can I alternate between them? say do one after six months and then check the other the next six month?

I was reading your installation manual on page 11 it is saying a cover is needed to protect the unit from rain if it is installed outside? To you have any requirements what the cover should be? I know it says installed under the eaves is suffice what happens if the rain blows in sideways like it did over Christmas. Does this mean if the unit is installed outside my warranty is limited. Should i take fusion insurance to be safe?

Thanks very much in advance, you can see why it take me so long to make a simple decision.

gregoryo
gregoryo

I'm also interested in the difference between the Evo270 and SolarGain's iStore - any thoughts?

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