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Terrible Experience
Had placed an ordered at Eyebuydirect. Paid extra for quick/premium shipping. I did not receive a confirmatory email.Placed a call to the customer service. The customer service assured that I would be receiving an email confirmation, but did not receive anything. Place another call to the customer service team, again reassured that I would receive an email confirmation but did not receive. Now after 23 days of placing the order, gave another call the customer service rep, had no clue about the previous conversation and said that the order would...Read more
take another 4 weeks. What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? Eyebuydirect have to really up their game and work on providing better customer service if they wish to continue their business. Really poor experience! Would advice others to think twice before placing an order with Eyebuydirect.Similar opinion? Write a review on ieatwords.com.au!
Covid19Sydney, NSW
Waiting on reply
Due to the covid19 pandemic/epidemic I am aware of late notice replies: hope of saving through coupon money transfer and refunds of monies still awaiting reply...
Please do not hesitate to contact me as soon ASAP
Customer
1 comment
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RoryGreat Southern, WA
- 5 reviews
- 2 likes
Very good glasses
We ordered 2 pairs and both came to rural WA in 8 days.
Optometrists take longer than that and twice the price. We ordered glasses with progressive and transitional lenses, and they are very good quality lenses.
The one pair did need adjusting but instructions were included. Warming the frame in hot water and a bit of bending made a much better fit.
The website is easy to use and able to use the site to try on many glasses by uploading a picture.
We'll use this site again
1 comment
Alice T.Eye Buy Direct
Good day and thank you for your comment! Your feedback helps us get better.
Please do not hesitate to reach out to us should you have any query. Our toll-free numbers are 1-855-393-2891 (US) or 1-800... Read more
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Amanda
- 2 reviews
- Verified customer
This company is a scam
The quality is completely terrible. My glasses just broke without reason and I tried to contact the company more than 10 times. They offered a replacement order and I have to pay a certain amount of dollars via a link that never came. I emailed than millions of times but they always respond with a similar message like a robot. They might be only digital attendants.
Avoid this company.
1 comment
Alice T.Eye Buy Direct
Good day! Your feedback helps us get better.
Please do not hesitate to reach out to us should you have any queries. Our toll-free numbers are 1-855-393-2891 (US) or 1-800-734-918 (AU) and our busines... Read more
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Very pleased with these glasses
The store had what I was looking for. The virtual try-on feature was a big help because I may have passed this frame up otherwise. The quality appears excellent and they are very comfortable. I never owned photochromic lenses before and am very happy with how these work. After the traffic on your website subsided I was able to enjoy a very smooth transaction. The glasses arrived much faster than expected.
1 comment
Alice T.Eye Buy Direct
Good day! Your feedback helps us get better.
Please do not hesitate to reach out to us should you have any queries. Our toll-free numbers are 1-855-393-2891 (US) or 1-800-734-918 (AU) and our busines... Read more
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
My new glasses are of highest quality and fit perfectly
Just received my order which were a pair of every day prescription progressive lens and a pair of prescription sunglasses. I'm very impressed with the quality and the sturdiness of the frames. The prescription and fit are perfect. I'm definitely going to be buying future glasses from eyebuy direct!!!
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- Verified customer
Perfect, exactly what i needed fast
A really easy to navigate website. Fast shipping. The glasses I received from eye buy direct are High quality Frames and there was a wide range of frames to choose from. Im extremely satisfied with my purchase the sunglasses are a great fit and the lenses are affordable but durable. The frames are true to the picture.
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- Verified customer
Fast & Fashionable!
Recommend! Took less than 5 days to arrive. Looked just like the virtual try on. Wow, impressed! And such good value - $80 for two pairs total. Very stylish. Will use again in future.
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Stephen W.Sydney, NSW
Absolute nightmare on delivery
Spent more than 200 bucks on my glasses, sent multiple time of email, and they have a sort of e mail that keep blaming you that you’ve put your address wrongly, do they would request your address again, again and again, so they arrive my door around 6 months later.
The glasses maybe cheap, but it the worst delivery service that I ever had.
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Poor quality.
Bought 2 pairs of glasses July 2018 and the frames broke within two weeks of each other. They are ok if you only want them to last for twelve months. I think they are garbage.
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Get it rightWestern Australia
- 14 reviews
- 8 likes
Fantastic fit, very sturdy and inexpensive
Have bought a total of 5 pairs in 3 orders so far. The designs are not comparable to designer standards which might have fancy embellishments, but they get the prescription perfect every time. I am very hard on glasses - the Spec saver ones usually break within 3 months and they don't fit. they fall off my face or with the multifocal ones I had to tilt my head up to the ceiling to be able to read anything AND I had to put $400+ towards it even after Medibank paid their bit. However eyebuy direct are amazing in that their glasses last a phenomenal amount of wear and tear and I love that they keep coming out with new designs. I am definitely sticking with Eyebuy Direct.
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Absolute crap service
Eyebuy Direct - Received my two pairs frames, no prescription included in either frame. Email them about it, phoned them about it. Was not listened to - constantly ignored my request for a refund instead they kept offering discount, replacement. I am still to hear about my refund! The phone call I made either dropped out or she hung up on me and no call back, after she accused me of lying about the prescription being added to the frames! I can't see!!! STILL WAITING and there's no complaints email, phone etc to contact.
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JenniferSouth East Queensland, QLD
- 2 reviews
BRILLIANT!!
I ordered and received my new glasses in 5 days. I almost ordered a designer label pair at OPSM and was quoted $414.
I ordered the ‘firefly’ style from EyeBuyDirect, entered my prescription and with my code my order total was $27.
Absolute bargain and I can finally read again minus the headache.
I highly recommend EyeBuyDirect and will be purchasing another pair soon.
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MegHunter Region, NSW
- 2 reviews
Hecc yeah
Ordered on Monday 23rd June, paid for fast shipping and received them 27th June (2019).
Was notified by email that they'd been shipped on the 27th and received them same day.
All in all I'm pretty impressed with shipping.
As for the quality of the frames, they fit fantastically and are up to par visually speaking with any other pair of prescription glasses I've had.
Frames seem sturdy but as I'd read a few reviews on here about sub-par quality I chose to go for a pair of thicker, sturdier looking plastic frames.
In the cardboard case I received...Read more
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Outstanding value for money and excellent customer service.
Can't believe all the negatives on here. I am a repeat customer, 5 pairs over 4 years. The only drawback, no health fund rebates. Nevertheless, an excellent online supplier who went out of their way to fix things when I incorrectly ordered some lenses.
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Happy camperSouth East Queensland, QLD
After sales warranty a joke
When I first received my glasses, I was happy with them. They are more flimsy than my past glasses from local stores but they were under half their price. They were worth the money I paid.
Out of the blue, 3 months after purchasing, when i took them off to clean the lenses the arms holding the lenses just crumbled as though there was a fault in them.
I contacted the company by email and they told me they have a one off return policy but it would cost me shipping $15 and I could opt for a different pair of glasses. Through a series of...Read more
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Chris BearWheatbelt, WA
Perfect in Every Way
Dissapointed in the high prices at my local stores, I decided to RISK? a purchase here. I got a superior product at 1/3 the price. 24/7 online follow up and confirmation of my prescription details.
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O.S
- 4 reviews
ABSOLUTE SCAM - DO NOT WASTE YOUR TIME OR MONEY
Purchased two pairs of glasses. They arrived, looking different to the pictures, absolute flimsy quality. The lenses don't even seem to have a prescription in them. As per their "no questions asked full refund" policy I have requested a refund and they tried to dissuade me from it. About a dozen emails and 3 days later I am still trying to get my refund. I don't know how they have such good reviews, I honestly suspect they are fake reviews because this company is so dodgy, it is obvious they are a scam.
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Tyler TOakleigh East
- 5 reviews
- 1 like
Shipping problems
Bought some glasses, they shipped. But they didn't put my unit on the address even though it was specified on my account. Anyway so there was some screw ups with aus post and the glasses never came and so I contacted Eyebuy and they offered a replacement. All this was fine. Except this time I specifically sent them my address through email to them. Guess what. No damn unit number again. So now I'm waiting to see if these ones even show up. Get your stuff together seriously.
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New glasses
Hello I would just like to tell everyone at eyebuydirect that both my mother and I are both that you all are fantastic. We are very very happy with our glasses thank you all so much. We will be a return customer extremely grateful
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Alice T.Eye Buy Direct
Good day! We are sorry to know that you've encounter the late notice regarding your order. Your feedback helps us get better. Kindly reach out to our toll-free number 1-855-393-2891 (US) or 1-800-734-... Read more
918 (AU). Our business hours are 9:00 a.m. - 12:00 a.m., Monday through Friday, EST. Thanks!