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Reviews

4.4

2,070 reviews
5
(1,425)
4
(415)
3
(49)
2
(49)
1
(132)
  • Product Quality
    3.2 (38)
  • Return Claim MadeYes (11) · No (28)
  • Sizing True to size (16) · Slightly large (4) · Very large (4) · Very small (3) · Slightly small (3)
  • Product Appearance As advertised (73%) · Not as advertised (27%)
  • Customer Service
    2.9 (38)
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Honest reviewer

Honest reviewerMky Qld

  • 35 reviews

Used to be ok, not anymore

published

Its easy to buy their stuff, but try to get your parcel of goodies, 4 weeks later no goods. But stranger than that when I rang to find out where the goods were a filipino call centre staff member told me they were coming. Then an email that they were on their way. Today a thanks for returning one of the items email came and a note saying they would be keeping ?7.50 postage for them sending it to me. I have emailed back saying, one its the wrong date of purchase for the item the second I have not got anything to even send it back... Ezibuy are dodgy very unhappy with them

Customer Service
Product Quality
Return Claim MadeNo

Will never use Ezibuy again

published

Put in an order on 13 April 2020. The description included 'in stock'. One week later send emails asking when it would be shipped. NO RESPONSE. Two weeks later phoned customer service to be told "Goods in lock down in New Zealand". Honestly why would you let people buy your goods knowing you couldn't ship them. POOR SERVICE. If I had known that I would have never purchased. Ezibuy is an online store - surely it should be able to communicate better with it's customers. Will never buy from this online store again. Very disappointed...

Customer Service
Return Claim MadeNo
Store LocationOnline

Do not buy from EziBuy NZ!

published

Placed order on 12 April and was advised it would be shipped immediately during the COVID-19 lockdown as it is an essential item. Called today and was advised that it has yet to be shipped because of the lockdown and they have just reopened their warehouse today! How about you stop making nonsense up! Saying your crap are essential items just so you can get our money and then ship it out whenever you feel like it! Please do not buy anything from these crooks!

Customer Service
Product Quality
Product Appearance Not as advertised
Store LocationEZIBUY NZ
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HarveyB

HarveyBGreater Melbourne (Inner), VIC

Hopeless

published

I placed an order on April 13 and it is still in submitted stage after more than 2 weeks. First online chat advised that order would be dispatched within 48 hours and was delayed due to essential items orders and long weekend. Second chat a week later advised long delays and would not commit to a delivery date. If you need anything in a hurry, look elsewhere. The site should read pre-order rather than create normal delivery expectations. Not everything is COVID related and doesn't justify poor service.

Return Claim MadeNo
Dianne

DianneRichmond-Tweed, NSW

  • 2 reviews

Product review

published

Great store with lots of products to choose from. Good quality and great price. I would recommend buying from this online store.
I love the shoes I purchased and other items.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Richard

RichardAustralian Capital Territory

  • 3 reviews
  • 1 like

One month after I paid and they didn't ever confirmed order and not dispatched

published

On 31 of March I paid for Classic coat and the information they send me was that the delivery will be on 24 of April. OK. On 24 of April I checked the status of my order and the status was "Submitted". Still to be "Confirmed" and "Dispatched". Pathetic. Not even a email saying that have problems. Stay clear from Ezibuy as I will!

Customer Service
Return Claim MadeNo
Store LocationOn Web site
flowerchild

flowerchildPerth, WA

  • 4 reviews

what happened ?

published

I have been ordering happily from ezibuy for years. However my last two orders have been terrible, the quality and styles have gone off, the sale service is non existent. I have been on live chat now for 30 minutes, waiting on a reply, I ordered almost two weeks ago, and item hasn't even left there yet? Reading the reviews, looks like a refund will be impossible to get. Never again, I will stick to Dorothy Perkins, in England that can get my orders to me within a week !

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
See all answers
Mandy J.

Mandy J.Hunter Region, NSW

  • 2 reviews

Returns take months

published

Ive ordered things from Ezibuy for a while. Everything was fine. Good quality items.
Then i ordered a quilt cover. The colour in the picture and description was completely different to real life. So i sent it back.
Australia Post, send it had been received by Ezibuy, but they said it hadn't. This went on for 5 weeks. I gave up expecting a refund
Eventually, i was refunded. When buying online or through a cataloge, you need to have confidence that the company has a smooth, quick returns policy. Ezibuy's is not worry free, and is too long
Never ordering from them again

Customer Service
Product Quality
Product Appearance As advertised
Vivien S

Vivien SWentworth Falls

  • 8 reviews

What's happened to Ezibuy

published
Return Claim MadeNo
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P19692609

P19692609Peel, WA

  • 4 reviews

Ezibuy not refunding money or answering emails.

published

Sent items back for a refund on March 23rd 2020. April 20th and still no refund. I've sent several emails but all ignored. I would warn others to be very weary buying from Ezibuy as I've not got a refund or had any replies from Ezibuy. I am now $142 out of pocket.

Customer Service
Product Quality
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Store LocationEzibuy online
See all answers
A Customer

A Customer

  • 2 reviews

Ezibuy takes your money and doesn't supply items

published

I ordered 2 items weeks ago from Ezibuy that haven't turned up, even though the money has been taken from my credit card. When I contacted them about it, they told me the warehouse is closed in NZ and they can't say when the items are likely to be provided. I asked for a refund, which they refused to provide. It goes without saying that if they can't supply items, they shouldn't be taking money from credit cards. Absolutely disgusting.

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
See all answers
Kazzo

Kazzo

  • 2 reviews

A once good company that has lost its way

published
Return Claim MadeNo
Sandie

SandiePerth

Absolutley no care taken in packaging items for posting that wasnt free post either

published

All purchased items from the beauty, hair & skin range arrived damaged, over a hundred dollars of products (some in glass bottles) look to have been thrown loosely & carelessly into a plastic bag...No protective wrapping...Really just nothing, Is the worst packaging seen ever, postage here is charged to the buyer. Seriously Ezi-buy have redefined cheap & nasty, since its not like they do free postage.. Their are many who would valued working & providing much better quality service .. Wont ever shop here again

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationEzibuy
See all answers
Lucky

LuckyMetropolitan Adelaide, SA

  • 2 reviews

Good quality clothing and plenty to choose from

published

They offer clothing in my size (16) which are difficult to find in shops. The returns are trouble free and the customer service extremely friendly. I read the full review which tells me whether the item runs large or small which helps a lot.

Customer Service
Product Quality
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
See all answers
Christine

Christine

  • 2 reviews
  • Verified customer

Bad customer service. The unbelievable bad shopping experience in Australia. Wasted my Time and Money.

published

Missing most items and then not available. They never contact me for the error they made. I called the customer service that my missing items, they just said will deliver the missing items, but no any confirmation for this. I have to call them many times for the order and waited there. Finally, I called them and the result is not available. I could not understand how they can treat a customer like this in Australia.

Customer Service
Return Claim MadeNo
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E.Sharman

E.SharmanMid North Coast, NSW

  • 7 reviews

Be careful if buying via a linked site.

published

They would not exchange the coat I bought, for a smaller size, even though it was far larger than specified in the size guide, because I had bought it via Catch. Initially, when I phoned, they said they would exchange it, if I contacted Catch, then changed their mind.

Sizing Very large
K A

K A

  • 7 reviews

Good products but very slow

published

Clothes are good value. The cheaper stuff doesn't last very long but the mid priced ranges are generally ok. Really need to speed up their shipping. It can take more than a week to dispatch a item and refunds usually take 2 weeks. Customer service is pretty good

Customer Service
Product Quality
Return Claim MadeNo

Love the Choice and Prices!

published

I have allergies to all man-made fibres and that's why I love EziBuy. I can buy all natural fibres - cotton, wool or linen - and still choose fashionable items.
After being a customer of EziBuy for over 20 years I still appreciate choosing items that are stylish and in all natural fabrics. A Big Thank You to EziBuy!!! :)

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOnline from their website
See all answers
cazzaa

cazzaa

  • 2 reviews

Satisfied Customer

published

I have always found Ezibuy purchases to be of good quality. I shop mostly from 2 name brands as I know their sizes are very consistent for me size wise. I have rarely had to return an item but when I have the process has been simple and quick. When contacting by phone staff have always been polite and helpful and resolving my problem immediately. The reviews from others on products is most helpful. These are the reasons I have been purchasing from Ezibuy for many years.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOn line
See all answers
Debbie

DebbieAU

  • 2 reviews
  • Verified customer

Buyer beware

published

Don’t buy from this company I purchased a dress that cost me $90 which I had to return because it was to small. I have waited four weeks for a refund contacted them twice and been refused all I hear is excuses and contact us again in a few days maybe we can help you then. Taking my complaint to afterpay maybe they can get my money back. Stay away from ezibuy

Customer Service
Product Quality
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
Store LocationEziBuy
See all answers
Page 1 of 104

Questions & Answers

Kazzo

Kazzoasked

Why do Ezibuy still take orders from customers when they can't send off the purchased items from their place of business.
It seems that the new owners, unlike the previous people only care about taking yiir money.
Seems that their Australian customers are not taken seriously any more

3 answers
Richard
Richard

I can only totally agree with your opinion. They don't understand that this way they will kill own business since the news about their approach will spread and people will go to the different suppliers. It's behaviour which can go only for short time.

Kazzo
Kazzo

Thank you Richard, pleased l am not the only one with this opinion

flowerchild
flowerchild

I also agree, they have lost me completely.

KCH

KCHasked

When looking at sheets the king option is called ‘king NZ’. Is this also an Australian king size?

2 answers
SaB
SaB

King NZ is smaller. 203 x 167 compared to Aus 203 x 183.

KCH
KCH

Thankyou!! Shame. Means I can’t buy any sheets from them as can’t see both options.

3lions

3lionsasked

Curious as to why Ezibuy refund the smallest amount back to PayPal, yet the other 2 are still pending 3 days later? The other 2 are of course $360 in total. Only processed the 1 for $68. How long will it take to be completely refunded. Anyone know.
Thanks

No answers

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