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EziBuy Questions & Answers
18 questions from our users
Kazzoasked
Why do Ezibuy still take orders from customers when they can't send off the purchased items from their place of business.
It seems that the new owners, unlike the previous people only care about taking yiir money.
Seems that their Australian customers are not taken seriously any more
3 answers
I can only totally agree with your opinion. They don't understand that this way they will kill own business since the news about their approach will spread and people will go to the different suppliers. It's behaviour which can go only for short time.
Thank you Richard, pleased l am not the only one with this opinion
I also agree, they have lost me completely.
KCHasked
3lionsasked
Curious as to why Ezibuy refund the smallest amount back to PayPal, yet the other 2 are still pending 3 days later? The other 2 are of course $360 in total. Only processed the 1 for $68. How long will it take to be completely refunded. Anyone know.
Thanks
No answers
carolasked
Does 1800148148 still exist, have tried it for days with no answer just music
2 answers
Try the other methods listed on their website
In over 20+ years I have never had an issue contacting this company via the nominated phone number. Always answered immediately and so easy to press 1 and speak directly to one of the women on the phones. Find the majority are extremely pleasant and knowledgeable about the products on offer.
However, I have noticed lately that they sometimes have Asian accents which I assume means they are outsourcing the phone order system to Asian Call Centres. Calls to the 1800 148 148 number used to always go to a New Zealand call centre and the women were so easy to talk to - since the use of the Asian women it is a little harder to communicate and you do not know if they have understood what you wish to order - until you receive the invoice via email.
Find the majority of deliveries arrive at my home in 1-2 days - which I believe is a great service. Plus the tracking system via the invoice works very well.
Lawvel Wallasked
I cannot contact you on the phone. Customer No 6012439
No answers
Lawvel Wallasked
I would like to cancel my magazine from Ezibuy. Only because I cannot afford to buy at this time and do not want to be tempted by your awesome items. My customer number is 6012439.
No answers
Kay Andersonasked
Do you have ladies bathers?
No answers
Claireasked
Where do l find the dimensions of doona covers?
Cynthiaasked
When should i comfirm the parcel received??after i received the box or before??
Feeasked
Hi is there an Ezibuy shop in Melbourne please as we are coming over in a few weeks thanks Fiona
2 answers
Sorry......but as I live in Whakatane, New Zealand I couldn't tell you. My suggestion would be for you to Google EziBuy Australia, there will be a list of States where
EziBuy can be found I'm sure. They are a New Zealand and Australian Company.
EziBuyEziBuy
Hi Fee - thanks for getting in touch! Sorry, we do not have a Melbourne shop - just retail stores in NZ. We'll pass on your request to our retail team though! They'll be happy that you've enquired. ^Kirsty
Pipasked
Am I able to return clothes that are the incorrect size for a cash refund rather than a store credit? Considering buying an 8 and a 10 and returning whichever does not fit...
1 answer
EziBuyEziBuy
Hi Pip, sorry for the delay in responding.
Thanks for getting in touch and asking this question. Yes, you can return clothes that are the incorrect size for a cash refund if it's within our 30 days return period and in original condition with all labels and swing tags still attached. However, if you choose a refund instead of exchange you will be charge a postage fee.
More information can be found here: https://www.ezibuy.com/shop/au/returns plus see below for a little blurb about returns.
Returns are credited in the manner in which they were originally paid, unless a balance exists on your customer number. If you are owed less than $5 in total, our policy is to hold this amount and automatically deduct it from the total of your next order. However you can request a refund cheque by calling 1800 148 148. Please note: if you paid for your order by PayPal and return items, your money will be refunded back into your PayPal account. This may take up to 30 days as part of PayPal's Refund Policy.
Once again, sorry for the delay in responding - if you have any further questions, please don't hesitate to ask.
Thanks - Kirsty from the EziBuy Team
Johnasked
Where are your Ezibuy womens clothes made?
1 answer
Hi John, thanks for your question. We have outlined where our products are made on our website and you can find this information here: http://bit.ly/ezibuy-ethics
However the majority of the products are made in China. Please let me know if you have any further questions! Thanks, Kirsty
Arleneasked
How do I write a review about a certain item?
2 answers
Do you mean on here or on the Ezibuy Website? If you mean on the actual clothing item on Ezibuy, just click on the clothing item. You'll see on the screen "Reviews". Click on that and then click on add your review. Hope that helps.
EziBuyEziBuy
Hi Arlene - let us know if we can help any further with your question. We love it when customers write reviews on our products - it either means we're doing really well or we can improve on our product or service. Win win! Plus other customers can learn from your experience.
Thanks - Kirsty from the EziBuy team.
Nadstaasked
What s the reply paid no. I called the centre few days ago was on hold and since product was faulty the girl gave me a special no so dnt have to pay postage. Lost bit of paper I wrote it on. Silly me!!! Pls advise really dnt wana be on hold n go thru whole story again!!
1 answer
Carol2323EziBuy
Thankyou for your enquiry Nadsta. If you would like to email [email protected] one of our customer service representatives will be happy to help you. We look forward to hearing from you soon!
Chamariasked
How to find promotional code
1 answer
Carol2323EziBuy
Dear Customer, thankyou for your enquiry. Promotion codes are sent to customers via email or included with a catalogue mailing. If you are having problems locating your code from one of these sources, please use our Freephone 1800 148 148 from Australia or 0508 500 500 from New Zealand and one of our operators will be happy to assist you.
L Shieldsasked
Hi Ezybuy
I've got a friend that has catalogs sent to her home I was just wondering who do I sign up I love your clothes and would love to buy I few things.
1 answer
Thankyou for your enquiry. If you would like to send your name and address details to [email protected] or use our Freephone NZ 0508 500 500 or AU 1800 148 148 we will arrange to have the latest editions sent to you. We look forward to hearing from you soon!
Maureen Howardasked
I went to purchase 2 pair Stretch jeans at a cost of $49.99 each. Total $99.98. Free felivery is for an order of $100 or more. Delivery cost for my order was $9.90. How could you think that stategy is good marketing? I cancelled the order.
Maureen Howard
1 answer
Carol2323EziBuy
As you can appreciate we do need to set a $ value for eligibility on this promotion. Unfortunately, no matter what $ value we set, there is always the scenario where a customer order may fall just short of that amount. If you would like to ring our Contact Centre on 1800 148 148, we will be happy to process the order for you with free delivery. Looking forward to hearing from you soon!
Alex.Aasked
Wondering if anyone else has my concern. I am in my late 50's and have found that the catalogue seems to cater more for the young, thin, long legged and fuller figure people than the more mature, short,tall or round people like myself. Whilst the clothes look great in the catalogue they do not do me justice and I am forever returning my purchases as they do not fit properly.
4 answers
I haven't found this to be the case. I am 61 y.o. and buy all my clothes from Ezibuy and have done so for many yrs. I think they provide a wide range of clothes for all sizes and age groups. I like to dress my age but I want to look fashionable.
Carol2323EziBuy
Thank you for your comments Pauline. We do attempt to cater to all groups of customers. Once you have identified the types of styles that suit your particular body shape it does make it easier to shop online.
I absolutely agree Alex.A. I have told Ezibuy before that they will broaden their market if all the pants aren't made for the 5 foot 11 model. No-one wants the crotch hanging half way to their knees or else the waist pulled up under their bust. Especially true for the over 60s who are losing height as they age due to the normal compression of the discs in their spine.
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