I quite like some of the products, but after returning an item and having double postage fees charged, it cost me $17.40 to deal with them. I rang up and queried the shortfall on my refund and simply that's their return fee. She was pleasant enough about it, but I cancelled my account. With so many online stores offering low or no postage and no penalty to return ... they have lost my business. I probably was a customer close to 15 years. No more.

I used a gift card to purchase, which i then disposed of. Had to return the product, and they wouldn't refund me the money, only back to the Gift card,, which is gone. Unhappy! Not a customer any more. Sad.. As I was about to buy a winter wardrobe. Simply won't do biz with ppl who won't flex.

Was looking at some dresses a couple of days back and saw the price of a dress as $39.

Today, I received an email that I was eligible to unlock an Easter discount, unlocked it to be 40% off everything. Decided to go for the dress that I had seen 2 days back. The price of the dress is now $69.

Have been buying stuff from Ezibuy for the last 3-4 years now. Felt really tricked and cheated. Not happy to see this.

I ordered a size XS Tshirt and received a big sizing labeled as XS. I can only suspect that Ezibuy gets rid of unwanted stock by switching the size label.

Have bought EziBuy many many years with great success. Love the catalogue in the post and the many discount days and codes that pop up. Returns are easy as sometimes size might be wrong, or not suit for other reasons. Huge range of clothing for everyone. Highly recommend.

I bought online from EziBuy only to find they took my payment of over $300 out of my account twice and when I rang them they said they couldn’t refund my money for 3 to 5 working days. What right do they have to charge me twice and then not refund their mistake immediately. I won’t be shopping with them again.

I've shopped with Ezibuy for years and have found the clothes affordable and of good quality. I find always reading the reviews of the item before buying beneficial. Some things I buy are so suitable that I will buy multiples.

I love shopping online with Ezibuy. Their site is easy to navigate & they have heaps of clothes for the plus size figure. I have never had to send a purchase back & their customer service is fantastic. Their t-shirts are the best quality & will probably outlive me! Most of my considerable wardrobe has been purchased from Ezibuy & I couldn't be happier. Over time I have also bought quality furniture from them that I love & the best plum pudding I have ever eaten was from Ezibuy. I can highly recommend them.

I returned a dress that cost $60 (not a sales item). due to genuine reason that it did not look flattering on my body. I returned it immediately but they returned my return saying the returned item was not in original condition. I only worn it once to try and it still haas original tags. Why this can’t be in original condition. I noticed there is a small white mark which was not there when I received it the first time. . Very dissaponted especially I have spent well in excess of $1000 on ezibuy in the past 3 years or so. Probably won’t be your customer again....

Sent back 4 items with the paperwork. 2 seperate deliveries. Only refunded one item who has the other items. I will be taking this further
NOT GOOD ENOUGH
THIEVES

I have been buying from Ezibuy for years now.
Nothing is too much hassle and I have never had a problem with receiving or returning items.
Today is the first time I have ever had a problem with the web site.
I spoke to Alex via phone regarding this and she tried her best to rectify the situation.
No doubt this happens to computers from time to time and can’t be helped.
However, I still can not fault the service I receive from this company.
Well done team! AA+++
Debra

Ezibuy produces moderate quality clothing with a good variety available. I do like their merino tops and buy them regularly. Where they excel is their customer service. They are always polite, friendly and efficient. Returns are easier than any other online clothing seller I've tried and after years of using ezibuy, they have never lost anything or sent the wrong items. Returns don't happen right away because they are sent to New Zealand but they always happen eventually.

I've always liked there cloths but in my experience it's not worth paying for express postage as it doesn't get to you any sooner they normal postage. Waste if money. Still took 3 days for item to be confirmed, packed a dispatched. They should remove the option.

Terrible customer service that will have you waiting at least 6 weeks for returns. Oh and if it’s on sale they will take your item and not give you any of your money back for that item.

..Have been shopping with Ezibuy for a few years now it saves me a 75k trip to nearest shopping centre . Parcel couldnt be located at PO once Rang Ezibuy and without hesitation they offered to resend me my order and send back original when it arrived but it all got sorted out . Cant get better service than that .New arrivals start off a bit expensive but on sale are affordable.

Unsatisfied when somebody elses trousers were sent to me, rather than the shoes I had ordered. No reason was offered and my shoes never turned up.

Generally I have returned far more than I have kept over the years. Tempted by the catalogues only to find the items were of poor quality and overpriced on receipt of goods. No problems with returns or refunds except a bit slow but of course you just end up wasting money on postage.

I've been a customer of Ezibuy for many years, and had to return items outside of the 30days due to my health reasons. I explained this and also offered to exchange but they sent back the items and would not allow me to change the size because I was outside the 30 days and outside the exchange period. It's all good on their end when they take payment and then I have to wait because items are waitlisted etc, but not ok the other way around. Too bad your out of time, you cannot exchange or return. Not happy, I have asked them to take me off their customer listings.