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Natasha D.Darling Downs, QLD
Blades snapped off.
At first I loved this fan, we purchased 2 of them they looked and worked wonderful.
Yesterday however the fan blades just snapped off and catapulted through the air near missing my husband and myself.
What is more disappointing is beacons response, 'this is a good fan and that the reviews are not the norm' and hasn't happened often'. Really Beacon, that's your response? Terrible, it shouldn't happen once let alone many many reviews I read of happening all the time, is it going to take a serious injury before this fan is recalled? Will never recommend this fan or business to anyone ever again!
Purchased in February 2021 at Beacon Lighting for A$500.00.
1 comment
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CraigGreater Melbourne (Metropolitan), VIC
Avoid buying - defected product - waste of money - too many problems.
Have 5 fanaways installed in my house, occupied by 2 adults. Product is expensive in comparison to other fans. Have had issues with remotes, receivers, bulbs and all timely after warranty has expired. Casing of light has turned yellow for two, fans or light or both not working on others. Remotes can turn on light/fan in another room. Beacon sent a technician few years back and advised receivers are cheap and won't last and will continue to have problems and guess what he is right. We have resorted to purchasing lamps and given up on th...Read more
e fans altogether. Out of hope that Beacon would come good, contacted them again - noting that the product is are well out of warranty. After a lot of to/fro, they offered to provide an electrician to come out however if found to be "serviceable parts" then I would have to pay for the electrician and the parts. Not explained is that this product has many serviceable parts that need constant replacing/fixing. Bulbs blow shortly after replacement, Remote receivers go and you have to purchase a whole new remote, the casing ...well not sure what has to occur to fix the it now being yellow. You continuously spend when you have this product. I have had issues with all 5 of the fanaways - different issues. Really don't waste your money, just get normal fan/lights which have a good track record and will last. Otherwise most likely in a few years time, you will be writing such a review as I am now. My Fanaways are going to the dump as that is all they are good for. Reluctantly I have to purchase new ones.Purchased in August 2021.
4 comments
Customer S.Fanaway
Hi Craig,
I am sorry to hear about the issues you have had with your purchase from us. We do stand by our products so if you can you PM us at [email protected] the details of the issue as... Read more
I tried that avenue before submitting review on this site. It resulted in advising that an electrician will be sent and if it is found to be replaceable items, that I will be responsible for the pay... Read more
ment of electrician and items to be replaced. This is a short term fix and not an ultimate fix. Bearing in mind you sent a technician last time and they advised product will continue to have issues. If I am going to pay for an electrician it will be to replace these defective products with a product that is reliable. I have wasted enough money on these fans and getting them to operate correctly. The maintenance of these products is beyond normal and you aren't advising this to consumers upfront. The fact is for many years I have had to deal with replacing items only for them to work for a short period of time and then they don't function one way or another - remotes, receivers and bulbs. I have 5 of these fans and all 5 have had trouble. I don't want a short term fix, I paid for a product that I thought was long lasting and dependable - this product isn't this at all.Customer S.Fanaway
Hi Craig, please contact me on [email protected] and address your concerns to me, Debbie, and I will get this looked into further for you. As Amber has asked, please provide your contact... Read more
details and the state you are in. Debbie - Beacon Lighting Customer ServiceSimilar opinion? Write a review on ieatwords.com.au!
Disenchanted45SYDNEY
- 7 reviews
Turned yellow!
I bought a new tube and it didn't work, . Have to take it back.
Also the shell has turned a yucky yellow colour, it isn't very old and it cost a lot of money.
Will speak to beacon lighting tomorrow. Fan is effective and quiet.
Purchased in October 2021 at Beacon Lighting for A$350.00.
3 comments
Customer S.Fanaway
The Fanaway EVO2, does not take a tube, it has 2 globes ES globes, I believe that you maybe speaking of the older version of our Fanaway EVO1, which we haven't had for a few now, took a circular fluor... Read more
escent tube. You can order a new diffuser from any Beacon Lighting store, you will need to tell them what colour fan you have and also what wattage tube your fan takes.. In relation to your tube not working, the issue maybe to do with the ballast and these can be sourced through a Beacon Lighting store. Debbie - Beacon Lighting Customer ServiceThanks, why has the casing turned YELLOW. it looks terrible. There are a number of complaints about this. What is a ballast? how much do they cost? is a diffuser the outer shell? sorry I don't u... Read more
nderstand your technical jargon. I wasn't sure what the model was but yes it has the circular tube which I replaced.Customer S.Fanaway
The ballast is like a transformer that allows the fluoro tube to "start". the SKU no. for a ballast for a 40W tube is 210008 and retails for $24.95, the SKU no. ballast for a 55W tube is 210008 and it... Read more
retails for $24.95. it is the round "box" sitting in the middle of the tube. These are available at Beacon Lighting stores. The diffuser is the light cover, it can sometimes yellow due to the use of fluorescent light, it does not happen to everyone. Replacement light covers can be sourced through a Beacon Lighting store., you just need to advise the store of which wattage tube you have and the colour of fan you have. Debbie - BL Customer ServiceSimilar opinion? Write a review on ieatwords.com.au!
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SandraSydney, NSW
Not Happy at all
I have had these fans for plus or minus 4 years. They stopped working suddenly this past Dec the blades don't open although the fan is running. I called customer service and they offered to send a technician to assess and possibly replace product. Only to be gutted after being told to pretty much put them in the bin as they are a deleted item and go back to the store to buy new ones and get their technician to come and instal them for a fee. The manager could not spare a minute to speak to me. I don't think it's fair treatment at all. I don't think I will recommend these at all. If anyone can assist me what sould i do . I thank you in advance.
Purchased in January 2021.
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dragonfly9454Sydney Surrounds, NSW
- 7 reviews
safety issues
We have 5 Evo2 Endure fans through our home, all installed by a licensed electrician. How these fans have performed over the last few years has been acceptable, but this opinion has now changed. 2 Days ago one of the fans suddenly had a blade brake off and fly across the room. We are too worried to turn on the other fans, at this very hot part of the year. We went to Beacon Lighting with this and they have tried to get in contact with Fanaway for the last 3 days with no reply to either phone calls or emails. We have had many types of fans ...Read more
over the years, some cheap and some expensive, but have never had a safety issue and would expect the same from a very expensive fan such as Fanaway. After reading a number of reviews of the same nature, ie. blades flying off and not getting any help from Beacon lighting (the sole distributer of these fans) we intend to take this further as it seems a safety issue which perhaps needs a recall.3 comments
Customer S.Fanaway
Hi dragonfly9454, thank you fro your message and i am sorry to hear about the blade incident. Can you please send us your contact details to [email protected], so that i can refer this t... Read more
o the correct deparment. Thank you in advance. Emina - Beacon Lighting Customer ServiceHi Emina, I can be contacted at [email protected]. My husband has his phone number at Beacon Lighting at Lake Haven 2259 NSW, who have tried repeatedly and unsuccessfully to get some action on this. Thank you for your reply
Customer S.Fanaway
Hi dragonfly9454, thank you for that. I have forwarded this onto our Warranty team for further action. Please let us know via the email above if we can assist further. Regards, Emina - BL CUstomer Service
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DellRSouth East Queensland, QLD
- 8 reviews
- 3 likes
Best fan ever
This is the best fan I have ever owned. Not only does it look great, it is so quiet you only know it's running because of the breeze. I have had it for a couple of years now and never had any problems. I will be buying more of these.
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ZedSydney
Poorly designed control switches.
Recently purchased 3 x Evora and 2 x Evo2 Endure fan/light units. The control switches are not standardised across the fanaway range, one style has a fixed plate and the other unit has a removable cover plate to aid with painting. Both units have combined light and fan control switches, however with separate light switches already existing in the home, a 'spare' blank cover plate that has a fan control only option should have been a normal part of the installation kit for both unit styles, particularly given the cost of the fan/light units.
3 comments
Customer S.Fanaway
Hi Zed, all of the gang plates for the Fanaway have a plate that the screws can be undone on and be painted behind. The reason we do not have a spare "blank" cover plate is because the fan is sold as ... Read more
a fan and light combination so you need both switches to operate the fan, Debbie - BL Customer ServiceHi Debbie, with existing separate light control and wiring, there is no requirement to use the supplied combo light switch otherwise I am left with a wall hole to patch and paint. The easiest and smar... Read more
test solution for your company to provide is an optional removable blank plate without a light switch. This aids with painting as no contact with wires by the homeowner is needed when painting.Customer S.Fanaway
Hi Zed, unfortunately this is not something we supply or will be supplying in the future as we have supplied the plate and switch for the fan, Debbie - Beacon lighting Customer Service
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Faulty Product - Should be Recalled
Worked ok on the 3 set speeds for about 18 months then only 2, then was not operating at all. Blades would not open at all.
Rang Beacon & was immediately told I needed a new remote control & given an electricians contact details to install same. This advice was immediate - leaving me to assume Beacon staff receive a lot of calls re this faulty product & have a prepared response ready for customers.
Purchased new remote from Beacon Lighting @ $60. & left several messages on electrician's phone - never had any reply from him!!!
As this was in ...Read more
1 comment
Customer S.Fanaway
I'm sorry to hear about your experience. We value your feedback and would appreciate it if you could PM us your name and contact number to our email: [email protected]. David -BL Customer Service
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Humming Sound
Purchased 2 of these fans from Beacon in Dec 2017 from day one these fans emitted a low level humming sound which I find the frequency so annoying and irritating I stopped using them. Beacon replaced 1 fan however the annoying sound was the same. The installer informed me this type of noise is normal.
Beacon has conveyed to me the fans are working as they should be and this is not a warranty issue so i guess I'm stuck with a them.
My advice if considering this type of fan and if the noise level is important to you find a friend or neighbour ...Read more
2 comments
Customer S.Fanaway
Hi John, I am sorry to hear about your issue. If you could PM us at [email protected] your contact details as well as the state you are in and I will get this looked into further for you, Debbie - Fanaway Customer Service
I have contact Beacon Lighting as requested and Im pleased to say that a favourable outcome has been reached in regards to these fans.
i also wish to say during my emails and conversations with sev... Read more
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MagQueensland
Faulty Product
We purchased 2 of these fans for our living, they worked well in the store. One fan stopped working completely within the warranty period and was replaced. The other fan had also slowed considerably but the electrician who installed the replacement fan stated that "she,ll be right mate" Well she is not right, and now that the warranty has expired we are left with another faulty product not working now out of warranty. Very angry that my trusted Beacon store recommends this faulty product and would like to see it recalled.
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CindyForrestdale
- 2 reviews
- 2 likes
very happy with them
Bought the flouro model in our old house. We couldn’t have a normal fan in the kitchen because it was too big. Bought another one for the family room & they were both used constantly for 2 1/2 yrs before we moved out. Bought 3 for the new house (LED this time), only one is on remote but again very happy. One on remote has a slight hum but nothing that bad. We love them & much more stylish than normal clunky fans.
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The no breeze fan
We installed five of these expensive fans in our home and have regretted it ever since. We have found that they give off very little breeze even at full speed. The light covers have all turned yellow over the past four years. The retractable blades are very hard to clean also. Would not recommend these at all.
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Need to stay coolPerth
Rubbish
Worst fan every after 12 months only worked on the medium setting
24 months only the light works
Spoken to beacon lighting to be told they are not aware of any issues with that product
So obvious their is due to the amount of complaints I see on here
Puts myself and family and friends off beacon lighting and any fan away
Having MS I need to stay cool
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We've had nothing but trouble..
We installed 6 of these fan/lights. After a year or 2 all but 2 have broken or stopped working. One had a blade break off and damage a wall in my son's room while he was asleep. We heard a loud noise and came in to find the fan making an awful noise and then later found the blade. He sleeps on a bunk so was very lucky not to get hit. The other 3, the fans just don't work anymore. You can hear it whirring but nothing happens. Obviously out of warranty now. Very disappointed.
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Terrible Product
Have read many of the comments after trying to find a solution to an ever increasing noise coming from our EVO Fanaway fan. Also has yellowing on the underside. Main issue is the noise. Light and fan look great, but we simply can not use the fan anymore as it is so noisy, even on low speed. After reading the many comments similar to the problems we are experiencing, there is obviously a design fault.
1 comment
Customer S.Fanaway
Hi Steve, we sell thousands of these fans both nationally and internationally and experience very few issues with them. If you could PM us at [email protected] your contact details, the... Read more
store you purchased from, and the SKU number of the fan you purchased as there are quite a few in the range and I will get a representative to contact you to discuss your issue further, Debbie - Beacon Lighting Customer ServiceSimilar opinion? Write a review on ieatwords.com.au!
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RichardMaudsland
- 2 reviews
Quality & support doesn't match the price :(
We've bought 3 of these fans over the years.
The blades are very quiet on low, but the remote speed controller makes the motor buzz intermittently when not on full speed - it is very annoying in the bedroom.
When they stop, the blades make a loud clanging as they retract and wake you up - especially when they are fitted with the auto remote control.
The most recent ones we have are the LED lights - which are good until the driver fails and they go on and off at random.
Ordered a new driver from Beacon several weeks ago and still no sign of it - they 'just don't know what happened to it'.
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JonoHunter Region, NSW
- 3 reviews
ABSOLUTELY FANTASTIC
Not sure when we purchased our Fanaway fans but will be contacting Beacon to check. Both fans in our lounge and bedroom are great and have received numerous positive comments. One thing though, our lounge room light will not switch on using the remote. When we press the button on the remote the light flickers momentarily and stays off. The fan still works using the remote. If the fan is running and we attempt to turn on the light, same flickering occurs but the unit makes a continuous noise. Any ideas?
1 comment
Customer S.Fanaway
Thank you for your review. Based on your description, it does sound like your remote is not communicating properly with the receiver in your fan, and may need to be replaced. Regards Beacon Lighting Customer Service.
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Herbie
- 3 reviews
- 1 like
Not good
We installed this fan in January 2015 and always had a problem with low speed. It now makes a grinding noise especially on second speed, like a bearing is worn or something
We have 3 other regular fans we have had for over 20 years, and have never had any issues
Unfortunately we can't locate receipt
I can not recommend this product.
December 31st 2017 Update: What a piece of junk!
...Read more
1 comment
Customer S.Fanaway
Thank you for your review, as these fans do come complete with a 2 year in home warranty, we would with proof of purchase send out a technician to your home Free of charge to fix or replace under the ... Read more
warranty. If you cannot locate your receipt, but you paid via a credit card, take the amount you spent and the day in which you purchased the fan to the store in which the purchased was made- they will be able to re print your receipt for you for the warranty. Regards, BL Customer Service.Similar opinion? Write a review on ieatwords.com.au!
Antoinette7774Central Queensland, QLD
- 3 reviews
- 1 like
Very Dangerous Item
We bought 5 fanaway fans for our home. Initially they worked however after the warranty two separate fans dislodged a fan blade. They propelled across the room one nearly hit a visitor and one did hit our TV. It was so lucky that no one was seriously injured.
I have contacted fanaway and beacon where I bought them as yet no response from them. It needs a recall for this product.
4 comments
Customer S.Fanaway
Hi Antoinette, I am sorry to hear about the issue you have had with some of your fans. As discussed with you via your message to us, I am getting a representative to contact you about this issue. You ... Read more
had sent us the message over the Christmas break and we were not able to respond to you until yesterday, kind regards Debbie - Customer ServiceHi Debbie
We also visited a beacon store well prior to Christmas and were offered to be soldspare parts to try and repair the blades. We have today heard from beacon today that they will replace two. ... Read more
Customer S.Fanaway
Hi Antoinette, I have spoken with the representative who spoke with your partner yesterday and he has told me that the the blades had not "snapped" off but come out of the fan along with a disc that h... Read more
olds the blades in place. This issue can be as a result of there being no maintenance done on the fans since they were installed, which is what has happened in your case ie. cleaning and regular use even in cooler times ie. winter as being told to the representative by your partner. You have been informed that we will be replacing 2 fans and we will look at the other fans whilst there to alleviate your concerns. Regards Debbie- Beacon Lighting Customer ServiceSimilar opinion? Write a review on ieatwords.com.au!
Wish I'd read these reviews before buying....
Several problems following installation - Fan blades do not extend fully, meaning there is virtually no wind generated on the fastest setting and none at all on the other settings. For some reason the light bulbs do not work when all three are installed. There is a ticking noise when fan is in use. Low setting on remote is High and vice versa. When switched on at the wall the fan comes on, so have to use the remote to switch back to light only - on all my other fans this is the opposite which makes far more sense. Electrician said he'd nev...Read more
er seen anything so odd in his life. I am MUCH happier with the $70 fans installed in my other rooms because they work. This product is overly complicated and although it is a nice idea, it does not work. Now I have to go through the hassle of asking Beacon Lighting for a replacement which requires someone to come round and check out my electrician's work. Hopefully Beacon Lighting will give us something completely different.1 comment
Customer S.Fanaway
Hi Kirk, from what you have said, it appears that your fan has been wired incorrectly upon installation. You cannot use a remote and a wall controller for this fan, you can only have a remote or only... Read more
a wall controller. There is a need to have a single pole isolating switch on the wall near the fan so that power can be turned off to the fan however this is not a fan controller. It is correct that 1 is the fastest setting and 3 is the slowest, which is the way all of our fans work. We do offer a great warranty on these fans which is 2 years in home and we will replace the fan if an issue is found with it, however if it has been installed incorrectly service will be borne by you . We sell these fans both Australia wide and internationally and have minimal issues with them. If you contact our warranty department on 1800 602 243, they can arrange a service call for you, kind regards Debbie - Beacon Lighting Customer ServiceSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Lyn Tasked
We have 2 evo endure we love them but cleaning has been an issue: we dust the top regularly but have now noticed underneath the blades look dirty. Is there a wat to clean underneath the blades at all.
2 answers
Customer S.Fanaway
Hi Lyn, there is a video on YouTube called how to clean your Fanaway fan blades that will help you with the cleaning of the blades, Debbie - Fanaway Customer Service
Oh great thankyou
Carmel Dasked
We have just installed 2 Fanaway Evoraretracting blade ceiling fans in bedrooms. Is there anyway of lowering the intensity of the low speed on the fans as we find the airflow too strong when we’re in bed ?
No answers
Chicca M.asked
Hi, I would like to know where to buy the spare blades, Fanaway 210931 EVO2 endure,
I broke them
Thank you
Beba
2 answers
Did you find out where to get spare blades?
Customer S.Fanaway
Spare blades can be purchased through any Beacon Lighting store if in Australia. If you are outside of Australia, this would be through the supplier where you purchased the fan from, Debbie - Fanaway Customer Service
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Natasha D.
Response to review, had an immediate call from Brendan, very professional and appoligetic with the response to email. Warranty form promptly responded to and will be covered under warranty.