Fanaway Evo 1 / 2 / 3 Questions & Answers

Do you have a remote on this fan, if so, someone nearby may have their remote on the same frequency as your so when they turn theirs own, yours comes on, Debbie - Fanaway Customer Service

Hi Kris
Thank you for your question, this really would be something that only a licensed electrician would be able to answer or carry out the works on, therefore my recommendation would be to contact your electrician and discuss this directly with him or her
Kind Regards, Tina - Beacon Lighting Customer Service

Hi Julia,

Thank you for your enquiry, it is possible to obtain the blades for these fans they are sold as a set, however for all spare parts, please visit\contact your local Beacon Lighting Store who have access to our Spare parts division and they will /can order them in for you. They will advise you of costing and eta into store.

Kind Regards,
Tina - Beacon Lighting Customer Service

Hi George, replacement remotes can be sourced from your closest Beacon Lighting store, depending on the fan you have and how many years you have had it, it maybe under warranty. I would suggest you contact the store directly with the SKU number of the fan, and if the remote was purchased, the SKU no. of this and they will be able to assist you with costing, Debbie - Fanaway Customer Service

Hi Hugh, I would suggest you look at the screws holding the fan to the ceiling to ensure they are tight and that the mounting bracket is tight, not loose in the ceiling. The blades may need readjusting, if you PM us at [email protected], we can provide instructions on blade replacement/placement, Debbie - Fanaway Customer Service

Hi Robyn, from what you are saying, it appears that the remote receiver may have failed in the fan. If the fan came with the remote and is under 2 years, please complete the form on this link https://www.beaconlighting.com.au/warranty-claims and our Warranty team will be in contact to arrange a service call for you. If you purchased the remote as an add on the the fan, it has a 12 months warranty on it. If outside of warranty, new receivers can be purchased through your closest Beacon Lighting store, Debbie - Fanaway Customer Service

Hi Christy, the issue maybe to do with some "screws" need tightening. If your fan was purchased within the last 2 years, please complete the form on this link https://www.beaconlighting.com.au/warranty-claims and our Warranty team will send a service man out to have a look at it for you. If outside of this period, please PM us at [email protected] and we will be able to send you instructions on how to look at tightening these on your fan etc, Debbie - Beacon Lighting Customer Service

HI Anisul, Thank you for your message. Please find the link below to our warranty form.
https://www.beaconlighting.com.au/warranty-claims
Regards Amber - BL Cutomer Service.

Hi Anisul, I have checked by clicking on the link and it goes to the form on our Retail website. This is a third party site not affiliated with Beacon Lighting and it maybe blocking the use of the link for you . Please visit our retail online site, go to the bottom of the page under the title "NEED HELP:, 4 one down is the Warranty Request Form - click on this and it will send you to the form to be completed. Debbie - Beacon Lighting Customer Service

Hi Charlie, Thank you for your message. Unfortunately once we discontinue a product we do keep a limited number of spare parts but once these have been depleted we are no longer able to source them. I am sorry but we are unable to assist you in the replacement you need.
Regards Amber - BL Customer Service

Hi Charlie, we do keep spares for a couple of years as long as we can still get these spares from our suppliers however this fan was deleted in August 2017 so all stock is now depleted, Debbie - Beacon Lighting Customer Service

Hi Martin, the included remote has a set of dip switches and somebody near by may have the same number set on their fan & remote and this is turning your fan off. Please change your 4 numbers to match in the remote and the receiver unit found in the canopy. If you would like the operating instructions on how to do this, please email us: [email protected]
Regards,
Gaile - Beacon Customer Service

Hi Megan, The capacitor would be available from our Spare Parts Department which can be accessed via your local Beacon store.
Regards,
Gaile - Beacon Customer Service

Hi Megan, Your electrician will know how to install the capacitor for you.
Regards Amber - BL Customer Service

Hi Donna, The reverse switch is located in the top of the motor housing. Slide the switch to the LEFT for summer
weather operation. Slide the switch to the RIGHT for winter weather operation.
Regards Amber - BL Customer Service

Hi pawelandraquel, we do have an instruction manual for how to unscrew the blades on the Fanaway. If you are able to private message us at [email protected] with your email address we will be able to send this to you. Regards, Rhiannon - Beacon Lighting Customer Service.

Hi, Thank you for your message. Your fan should have an isolation switch on the wall which will shut down the power to your fan.
For us to assist you further can you please email us some more information regarding your fan, such as if it is controlled via a remote or wall switch and when it was purchased at [email protected]
Regards Amber BL-Customer Service

Hi Dee, from what you are saying, it appears the the remote receiver has stopped working, this may need replacing however, this can only be confirmed by an electrician. The remote receiver can be easily replaced. Debbie - Fanaway Customer Service

We do sell some replacement covers, it will depend on what year you purchased your fan ie the model type as some of the older ones are not available now. Please advise the Beacon Lighting store the SKU number of the fan you have, the colour of the fan and also what wattage fluro tube you have as this will determine if the cover is still available. Debbie - Beacon Lighting Customer Service