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AnnaSydney, NSW
- 2 reviews
Great fan
The echo silent is just that silent. I found an extension rod cut down improved the air flow and allowed the fan to run on low speed giving good air flow.
Purchased in February 2021 at Fansonline.
1 comment
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Brilliant Customer Service...!!!
I made an email enquiry to Fanco last night about their fans. First thing this morning I got a message that the fan I was after had been discontinued but gave me detailed options as to what my work well for me. The lady in question was Eleni who is obviously The Queen Bee of Sales and an absolute soopahstar in my firmament! This is old-fashioned customer service out of the the top drawer and many thanks to the Queen Bee...!!!
1 comment
Fanco A.Fanco Australia
Thanks Nick - you're right the Queen Bee is a total star!
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wyrmbaitSouth East Queensland, QLD
- 34 reviews
Worst best fans i have ever known.
These fans seem good on almost every way except the way they are mounted in there cradle is very poor design. I purchased 5 of these fan, installed by electrician and they were quiet for a day or 2. The main problem is the cradle they sit in to allow them in slanted roof, add the slightest vibration that is all but impossible to remove with counter weights and you get a horrible ticking sound. Add the circular metal hub that hides the cradle and power box that is too small and that creates ticking/rubbing sound. There are 3 issues
1: Cradle...Read more
3 comments
Fanco A.Fanco Australia
Hi there Wyrmbait, sorry to hear that you're not happy with the Eco Silent fans. We've had a lot of great feedback about this fan, so we're surprised to hear about this. In our experience, noise or wo... Read more
bbling tends to indicate an installation issue, because these fans should not be vibrating when in motion. The good news is that these fans are covered by an in-home warranty, which will cover the cost of a technician to inspect and repair the fans if necessary. To lodge a claim please call 03 9765 2555 if in Victoria or 1800 817 754 if outside of Victoria. We strongly advise against continuing to try and fix this yourself, in case you do something which voids the warranty.
If you search these reviews you will find "UPDATE
The electrician who installed the fans traced the noise to the downrod contacting the cup due to excessive wobbling. Fansonline Australia refused me a... Read more
Fanco A.Fanco Australia
The ball joint you're describing is far from unique to the Eco Silent and we're confident that it's not the reason your fans are wobbling. These days, most fans have a ball joint canopy which is desig... Read more
ned to fit angled ceilings without wobbling. The way these canopies are designed means that they will not wobble in spite of the ball joint provided they are installed correctly. We cannot assess this over Product Review, however, I can assure you that our techs do not resort to soldering the ball joint to hold it in place.Similar opinion? Write a review on ieatwords.com.au!
Find out how Fanco Eco Silent DC compares to other Ceiling Fans
Know better, choose better.
Very quiet fan, shame about the super bright light.
Fan arrived within 2 days. Installed by an electrician, seemed straight forward. Very quiet as advertised. We had a noising fan previously which kept us awake, so we were very happy so far. We agree that the light is too bright, so we try avoid using it. Should lose half a star for the brightness of the light
Purchased in January 2021.
2 comments
Fanco A.Fanco Australia
Thanks Ruairi. Glad to hear that you're happy with the fan itself. The Eco Silent's light has an output of 1200 lumens, which as you mention is quite bright. If you're looking for a fan in the future,... Read more
we would suggest taking a look at our Urban 2 range. The AC version is available with an E27 light fitting which would allow you to choose your own globe. The other option in the Urban 2 range would be the DC with LED, which has a dimmable light.Good to know for future, thanks.
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AndreaAustralian Capital Territory
Great fan
Fan arrived within 2 days of ordering. Very quiet on the lowest setting. Was invaluable during recent hot smoky conditions when evaporative cooling was not an option. Light very bright.
Purchased in January 2021 at Universal Fans for $289.00.
1 comment
Fanco A.Fanco Australia
Thanks Andrea, glad to hear that the Eco Silent stood up to the challenge =)
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Very quiet not silent
I bought 4 fans but have only installed one in the bedroom so far. We have only run it all night once and found it to be very quiet on setting 1 with enough air movement to keep us comfortable all night . The fan is very stable with no noticeable movement on all speeds and the light is very bright especially in the middle of the night, it would be nice to have a dimmer function as well . I am very happy with both the purchase process and the product. I will update this review when all fans are installed and working
Purchased in January 2021.
1 comment
Fanco A.Fanco Australia
Hi Alan, it sounds like you've found a great fan for your needs. If you are looking for a dimmable fan in future, take a look at our Urban 2 DC fan which has a 3 step dimming function =)
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JohnGGreater Melbourne (Inner), VIC
- 2 reviews
Excellent fan, just as advertised.
The fan was easily installed by my electrician. The fan is silent, really good air flow, easy to use remote and really bright light. The fan arrived within 2 business days after I purchased it on line, excellent service.
Purchased in January 2021 at Fansonline for $289.00.
1 comment
Fanco A.Fanco Australia
Thanks John, We're really glad to hear you're so happy with our fan =)
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Super quiet
I purchased 7 fans, the purchasing process was simple and delivery was quick considering it was over the Xmas break. Only down point was that 4 (larger) fans were initially delivered, wasn’t until I made contact that I was informed that they were out of stock of the smaller fans which were no longer being manufactured. I selected an alternative which were subsequently delivered very quickly. All installed and work well. Very quiet and move a lot of air. Once I made contact communication was great and some money refunded quickly. Would happily recommend.
Purchased in December 2021.
1 comment
Fanco A.Fanco Australia
Thanks Ray, we recently upgraded our Eco Silent range and there was a short period between depleting our old stock and waiting for the new models to arrive, so we're very sorry you had to wait! It's g... Read more
reat to hear that you're so happy with your fans though =)Similar opinion? Write a review on ieatwords.com.au!
Golden I
- 2 reviews
Works as well as we expected!!
The Eco Silent fans we purchased have been installed in our bed rooms and are indeed very quiet. The remote control functionality works well, I really like the reverse button. The bed rooms are standard double bed size and the fan moves the air easily on the 3 setting during the day and we only need 1 at night. The light in the fan is excellent and easily fills the room. It is perhaps a bit too bright when you turn the light on during the night, but, during the day its excellent. The fan did not need the balancing kit that came with it, there was no rocking or rolling once it was installed and tested.
Purchased in December 2021 at Fansonline.
1 comment
Fanco A.Fanco Australia
Thanks Golden I! It's great to hear that the Eco Silent works so well for your set up. =)
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Find out how Fanco Eco Silent DC compares to other Ceiling Fans
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matt4donnaSouth East Queensland, QLD
Fanco Eco Not Silent At All
We bought 6 Fanco Eco Silent DC fans based on extensive research reading reviews on this site and others one year ago. The ordering process went smooth enough from Fanco but when one fan arrived broken it took 3 months to get a replacement resolved. Fanco refused to take ownership of the problem and passed me on to Beacon Lighting who actually produce/import these fans. It was a complete run around for a few months but after constant prompting to both parties and a conversation with Beacon Lighting state manager the warranty was finally hono...Read more
ured. The problem wasn't just the broken fan on arrival but 3 of the remaining 5 fans installed were all noisy - either grinding sound from motor or wobbly with subsequent rocking. Three were replaced in total. 12 months later and I can report they all are quite noisy at various settings. I find the lowest fan setting which we use at night and the time when you want the fan to be quietest is actually when its noisiest. There's one rattling above my head right now as I type this. I do question the quality control and components used. My other comment to be wary of is, the amount of air actually circulated by these fans is not great. I ordered the correct size fans for the appropriate room size, but they struggle to effectively move air. Would I get them again? NO. Would I order through Fanco again? NO. Would I purchase through Beacon Lighting? NO. However I'm not sure if any of the other electrical companies would be any better. It's just a consequence of products being mass produced cheaply overseas so that products can be sold here more cheaply in Australia. At least they're all still spinningPurchased in January 2021 at Fanco Australia.
1 comment
Fanco A.Fanco Australia
Hi Matt4donna,
We sincerely apologise for your experience. Last year when you bought your fans through one of our re-sellers (we don’t sell direct to the public), our partnership with Brilliant Ligh... Read more
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NoelSouth East Queensland, QLD
Excellent fans
Fans have been installed and I am really happy with their performance. I was also pleased with the ease of ordering and the very quick response from ordering to receiving same.
Purchased in December 2021.
1 comment
Fanco A.Fanco Australia
Thanks Noel =)
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SusanGreater Melbourne (Outer), VIC
- 4 reviews
Excellent fan and excellent service
Excellent fan and excellent service by Brilliant Lighting. We had 2 fans installed, the Eco Silent ones. On installation one was perfect and the other was noisy and had a wobble. The after sales service by Brilliant was fantastic, great communication and very prompt service and turnaround to replacing the fan. Very happy customer!
Purchased in December 2021 at Universal Fans for $289.00.
1 comment
Fanco A.Fanco Australia
Thanks Susan, its great to hear from a happy customer! We've passed along your feedback to the service team at Brilliant. They handle the warranty on this fan on our behalf, and we think they do a great job too!
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TessaGreater Melbourne (Inner), VIC
- 3 reviews
Great Fan
The fan is perfect for our bedroom and it works well in both directions. The remote is handy and having a light incorporated means we didn't need extra holes in the ceiling.
Purchased in October 2021.
1 comment
Fanco A.Fanco Australia
Thanks Tessa!
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BarbaraHunter Region, NSW
- 3 reviews
Eco silent ceiling fan
A great choice for a second bedroom - cant believe how quiet it is and the choice of settings allows a gentle air movement without it being too cold - as is the case with other fans I have experienced in bedrooms at night!
Purchased for $229.00.
1 comment
Fanco A.Fanco Australia
Thanks Barbara =)
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MareeSydney, NSW
Eco Silent Ceiling Fan
This is an excellent fan, easy to install and perfect for the kids room. The purchase of the fan was quick and delivered within 3 working days. The electrician was very happy because it had a remote control, as he said easy to install
1 comment
Fanco A.Fanco Australia
Thanks Maree, it's great to hear that both you and the electrician were happy!
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Find out how Fanco Eco Silent DC compares to other Ceiling Fans
Know better, choose better.
- Verified purchase
Great operation but light too bright
This fan works well from the remote and is quiet as advertised. However the light is retina-burning bright, waayyy too much for a bedroom with an 8' ceiling IMHO. We can't do anything about that, so bedside lamps are the preference. Next purchase (another bedroom) will be dimmable light with warm light.
Purchased in January 2021 at Fansonline for $279.00.
1 comment
Fanco A.Fanco Australia
Hi Carole, thanks for the 4 stars! We're sorry to hear this light isn't right for you. When it comes to lights, we get a lot of feedback from people who all want slightly different things, so it's di... Read more
fficult to find the right balance. We'd suggest taking a look at our Urban 2 DC ceiling fan which has a dimmable CCT LED light, allowing you to set the colour temperature. It might be worth visiting one of our stockists to see how you like the light in person. This is really the best way to get a sense of the fan and light together. You can find our stockists here: https://www.fanco.com.au/stockists/Similar opinion? Write a review on ieatwords.com.au!
Anneken
- 2 reviews
Great fan
We are very happy with our Eco Silent fan. It is quiet and has just the air movement settings we require. We like the look of the fan, it is modern and sleek.
The purchase of the fan was hassle free and delivery was prompt.
1 comment
Fanco A.Fanco Australia
Hi thanks so much =)
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Fan wobbles
Had electrician install fan but unable to fix the wobble due to faulty machining. Too much hassle to take it down and send back, and no guarrantee next wouldn’t have the same problem. Also got another brand and had installed with no wobble .
Purchased in September 2021 for $280.00.
1 comment
Fanco A.Fanco Australia
Good morning and thanks for your feedback. We generally have very good feedback on this model and if it’s installed correctly, it shouldn’t be wobbling at all. We certainly haven’t had any complaints... Read more
about faulty machining before, so we take this very seriously. We have some great news for you though: if your fan needs to be repaired, you don’t need to go to the hassle of taking it down and sending it back. As part of the in home warranty we offer on ALL of our fans, we send an electrician to your home to repair or replace the fan! To make a claim, please visit https://www.fanco.com.au/warranty/.Similar opinion? Write a review on ieatwords.com.au!
Great Fan and works well.
The Fan is great, silent and works well. They could improve the installation design and not as simple as others. I bought 2 and will purchase more in the future.
Purchased in September 2021 for $239.00.
1 comment
Fanco A.Fanco Australia
Thanks Mark, it's great to hear that you're happy with the fan and it's working well. Our product team is always interested in hearing about ways to improve the Eco Silent and the rest of our range. I... Read more
f you have any specific suggestions, the best way to let them know is by emailing [email protected]. =)Similar opinion? Write a review on ieatwords.com.au!
Jo KCanberra 2600, ACT
- 2 reviews
- Verified purchase
Great small DC Fan for smaller room
The fan is stylish, low profile, quiet and efficient. I am very happy with it after searching for a 48 inch DC fan. I am happy it’s stability and it’s power and air movement. I got the one without the LED light.
Purchased in August 2021 at Fansonline for $229.00.
1 comment
Fanco A.Fanco Australia
Thanks Jo, glad to hear you're happy!
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Questions & Answers
Leighasked
Are you able to replace the light globe manually or is it a sealed system
3 answers
Can’t see anything in the manual Leigh but don’t think so as they are a ring of led lights
Fanco A.Fanco Australia
Hi Leigh, Noel is right - the LED light in the Eco Silent is integrated into the fan and can't be swapped out like an E27 globe or B22 globe can. Keep in mind though, LED lights have a much longer life expectancy than traditional globes, and the Eco Silent's light is covered by its own 12 month warranty. Otherwise, we have a couple of options in our range with light fittings which are easier to replace. The closest match would be the AC version of the Urban 2 - available with an E27 fitting. For something completely different, you could look at the Origin. Its light kit is available separately and can be added to the fan after installation, so you could buy a replacement light kit and swap it over if necessary. Thanks for reaching out to us and if you have any more questions, you can get in touch with our customer service team by emailing [email protected] .
I looked inside and it is a ring of little LEDs
Eddieasked
We are planning to install 10 ceiling fans, 3 @ 52 inch, and 7 @ 48 inch. Just wonder if you are able to do a package deal.
Eddie
1 answer
Fanco A.Fanco Australia
Good morning Eddie, we're very happy to hear you're so interested in our product! To buy the Eco Silent you will need to get in touch with one of our re-sellers. They are the best people to speak to about pricing, as we don't sell directly to the public. You can find your nearest re-seller here: https://www.fanco.com.au/stockists/.
Mezasked
Hi, I notice there is feedback regarding poor installation instructions. You say you are looking into updating this. As I don't want to hire an electrician to install 4 ceiling fans that is going to be fiddly and take extra time (more costs to me), have you updated the instructions so that it is easier and simple for installers to follow, as I'm sure no one wants to be sitting on the phone asking questions, and if they have not yet been updated can you please advise when will this be done?
2 answers
Fanco A.Fanco Australia
Hi,
Thanks for getting in touch! I'm not sure if you're asking specifically about the Eco Silent or our fans in general, because I could only find one Eco Silent review which mentions that the instructions could be improved. Each of our models has comes with its own specific instructions and we have made several updates to each of them based on feedback over the years. By our judgement, they're clear and easy to read, but of course were quite familiar with our fans! If you would like to show your electrician any of our manuals prior to purchase, they are available on our website here: https://www.fanco.com.au/ceiling-fan-installation-manuals/. It's completely understandable that youd prefer not to call but in any case, our team will be available for troubleshooting during business hours if you need us. If you have a specific query about the manuals, send an email to [email protected] and we will be happy to assist you.
Thanks for your quick reply, and yes I was looking at your fans in general. I guess you can say I'm finding it hard having to replace all 4 of my fans that are working very slowly and only 3 years old (and have done this 3 times in 10yrs) including a hunter pacific that only works on winter mode after 5yrs (I live in Qld). I find the warranties with all companies are useless due to the run around with service departments and the cost to have an electrician point out the problems. I think its sad that it comes down to pot luck that you get a fan that will last. considering the cost and labour involved. I guess China and technology hasn't changed with fans. It would be nice to find a fan that will outdo its warranty period for more years to come rather than the 1-3yrs
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Fanco A.Fanco Australia
Hi Anna, that's great! It's so true that lowering the fan with an extension rod can be very effective. This is because it places the fan closer to you so you can feel its effects. Thanks so much for your feedback, we're glad that you like the fan! =)