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Reviews

(339)
(13)
(3)
(1)
(34)
  • Incentivised Review Yes (0%) · No (100%)
  • Product Quality
    4.8 (108)
  • Return Claim MadeYes (13) · No (117)
  • Shipping
    4.8 (56)

Dave

DavePerth, WA

Customer service was amazing

published

I bought 5 Spyda 1253 fans and had an issue with a wall control cover. Rebecca in customer service was amazing. She sorted out the problem in no time. Very happy with the fans and there service.

Product Quality
Shipping
Return Claim MadeYes

survtech

survtechPerth, WA

  • 2 reviews
  • Verified customer

Excellent in all respects

published

Range of products 5*
Prices 5*
Communication 5*
Efficiency 5*
I don't normally take part in reviews but everything about this transaction deserves to be mentioned.
It's a shame that retail is suffering, but the online model is a sign of the times and isn't going anywhere if model is typical.

Product Quality
Shipping
Return Claim MadeNo

Amazing service

published

I ordered a Ventair Sahara 3-in-1 exhaust fan over the phone yesterday morning at 10.50am, and it was delivered this morning just before 11am. Great service, great price. Thanks Matt. I had the same experience when I ordered this product last year. Can’t fault this company.

Product Quality
Shipping
Return Claim MadeNo
Neilo

Neiloipswich

  • 2 reviews

Brilliant service. Bent over backwards to make sure it went smoothly.

published

Good example of an online company that cares about its customers.
Delivery was prompt.
The fan is great and the price was reasonable considering the competition.
Would definately use them again.
Any issues were dealt with very quickly via e_mail.

Product Quality
Shipping
Return Claim MadeNo

Helen and Geoff

Helen and GeoffMurrumbidgee Region, NSW

  • 3 reviews

Great

published

I love the white ceiling fans we purchased
Just before Christmas they are very quiet
And look classy the electrician said they were very sturdy fans and staff were great to deal with online and on phone.

Product Quality
Shipping
Return Claim MadeNo

Matthew

MatthewGippsland, VIC

  • 2 reviews

Fans online..Great company to deal with

published

I originally ordered a fan and was told it wasn't available so the girl at fans online suggested the fanco origin dc in black and 2 others. We went with the origin and have no regrets its a great product.

Product Quality
Return Claim MadeNo

  • Verified customer

Aeratron Fans

published

Purchased two Aerotron DC ceiling fans following review on Choice. Good price, prompt delivery, helpful information and prompt responses. Delighted with the product and service from the team at Fans online, including Matt and Lachlan.

Product Quality
Return Claim MadeNo

Great products and prompt delivery.

published

I ordered 5 fans which all arrived promptly. 4 have been installed and we love them. I have recommended Fansonline to family and friends for service and their competitive prices.

Product Quality
Shipping
Return Claim MadeNo
Shaz S.

Shaz S.South-Eastern Region, NSW

Awesome service

published

Highly recommend fans online,
We placed 2 orders a few days of each other and they had no problem
With the excellent delivery service
Especially so close to Christmas
Well done guys

Product Quality
Shipping
Return Claim MadeNo
Kaz

KazIllawarra, NSW

  • 2 reviews

Great Company to deal with.

published

A big shoutout for Helen at Fansonline she was fantastic to deal with.Her customer service is excellent and provided us with everything we required.Great product,easy ordering and very fast delivery as promised.We can't thankyou enough.Our ceiling fans arrived just in time for the heat of summer and bushfires sadly.Highly recommend.

Product Quality
Return Claim MadeNo

Dave

DaveSydney, NSW

  • Verified customer

Above and Beyond

published

Very easy to place order, good stock and delivered within 3 days to another state - excellent service.
When I had problems with one of my devices that had failed and the manufacturer was hard to get in contact with to remedy, Tarryn from Fans on Line has intervened on my behalf to help work with the manufacturer to a resolution. Way and beyond my expectations and would recommend them to anybody.

Return Claim MadeNo

Tony

TonySydney Surrounds, NSW

  • 2 reviews

Great product and service

published

I'm building a small vented air-brush paint spray booth for my hobby. I couldn't find a suitably priced product at the BIG hardware store but Fansonline did. Ordering was easy and it arrived promptly. My test indicates it's just what I need, so now I can build with confidence.

Shipping

Responsive from start to finish

published

Fansonline have been extremely helpful throughout purchase and delivery phases. One item was not required and returned without issue. Fans now installed and very satisfied. Happy to recommend to others.

Product Quality
Shipping

terryr

terryrHunter Region, NSW

  • 17 reviews

Return customer

published

I bought a brilliant supernova bathroom exhaust fan and was so impressed with the product and service that I immediately bought another for my en-suite. Price and delivery was excellent for both sales.

Product Quality
Shipping
  • Verified customer

Exceptional Customer Service

published

Matt was the best.
I just bought 5 fans as a result.
He was a joy to deal with, competent and efficient. Needless to say his product knowledge was excellent and was happy to answer all my questions.
He reminded me what customer service is meant to be.
Good job, and keep enjoying your job - it shines through,

Return Claim MadeNo

Great customer service

published

Helen and Miranda were very helpful in promptly answering my many emails, and providing me with the information that I needed to select the fan that was most suitable for my needs. As the fan only arrived today, it has not yet been installed, but I am reviewing the business, not the fan itself, and Fansonline customer service has been excellent.

Shipping
Return Claim MadeNo

Jena

JenaSouth East Queensland, QLD

Quick easy service and great fans

published

I bought a couple of Fanco Urban 2 indoor/outdoor fans for my large living room from Fansonline. They were delivered very quickly and my delivery instructions were followed by the polite courier. They have been transformative for my living space, replacing 2 old much less powerful fans.

Product Quality
Shipping
Return Claim MadeNo

Great customer service

published

My original order was out of stock and I needed ceiling ventilation for an upcoming job. Mark took the time to find a suitable alternative and send it out for the same price. Excellent!

Product Quality
Shipping
Return Claim MadeNo

Barbara

BarbaraHunter Region, NSW

  • 3 reviews

Ceiling fans

published

Brilliant and helpful service - was able to have an online chat that helped me to make a decision about the best fan for my situation. So much better service to deal with online that we have experienced in stores recently

Product Quality
Return Claim MadeNo

Lee Gunn

Lee GunnMelbourne

  • 4 reviews

Return service from Lachlan was fabulous

published

I purchased a fan that I needed to return - no problem with the fan - due to my elderly parent's homecare provider - Lachlan went out of his way to ensure that I got a refund vs a store credit and was very supportive of the reasons why. Great service Yah

Return Claim MadeYes

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Questions & Answers

Jenny

Jennyasked

Can you recommend an electrican for installation?

1 answer
Fansonline
Jemma B.Fansonline

Hi Jenny, thanks for reaching out :) We're actually working with a third party company to offer a post- purchase installation service. If you've already purchased from us, email [email protected] so that we can verify for your purchase, and we can send you a link to the booking portal.


Quintal

Quintalasked

Has any member used to comment on the fairly new bathroom & laundry ducted inline exhaust fan: Fanco Mixflow TT Silent Inline Exhaust Fan: 200mm SKU: EXVUTTS200? Many thanks if you could review.

1 answer
Fansonline
Jemma B.Fansonline

Hi Quintal, thanks for reaching out with your question. At the moment, there's no Product Review page for this item, but rest assured we've sold multiple units of this model (its very popular!) to some very satisfied customers. If you have any specific questions about the TT Silent mix flow fan, please get in touch with us by emailing [email protected] and our team will be happy to assist you.


Andrea Chaplin

Andrea Chaplinasked

Hi we live in Perth and doing bathroom renovations and require 5 QUIET exhaust fans - do you have any recommendations? Thanks

2 answers
Fansonline
Jemma B.Fansonline

Hi

Thanks for your email.

Please email us at [email protected] so we can assist you. Or give us a call on 03 9017 0366!

Looking forward to hearing from you soon.

Kind regards
Team @ Fansonline

ANDREW
ANDREW

Hi, the best we have found for price and value are the ECVEAI12W: Ventair Airbus 300 Ceiling Exhaust Fan White - Round.

We use them on all our homes

Thank Andrew


Get an answer from our members and Fansonline representatives

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