See the Best Appliance Retailers in 2022 as rated by Australians on ieatwords.com.au.
DavePerth, WA
Customer service was amazing
I bought 5 Spyda 1253 fans and had an issue with a wall control cover. Rebecca in customer service was amazing. She sorted out the problem in no time. Very happy with the fans and there service.
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survtechPerth, WA
- 2 reviews
- Verified customer
Excellent in all respects
Range of products 5*
Prices 5*
Communication 5*
Efficiency 5*
I don't normally take part in reviews but everything about this transaction deserves to be mentioned.
It's a shame that retail is suffering, but the online model is a sign of the times and isn't going anywhere if model is typical.
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Amazing service
I ordered a Ventair Sahara 3-in-1 exhaust fan over the phone yesterday morning at 10.50am, and it was delivered this morning just before 11am. Great service, great price. Thanks Matt. I had the same experience when I ordered this product last year. Can’t fault this company.
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Neiloipswich
- 2 reviews
Brilliant service. Bent over backwards to make sure it went smoothly.
Good example of an online company that cares about its customers.
Delivery was prompt.
The fan is great and the price was reasonable considering the competition.
Would definately use them again.
Any issues were dealt with very quickly via e_mail.
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Helen and GeoffMurrumbidgee Region, NSW
- 3 reviews
Great
I love the white ceiling fans we purchased
Just before Christmas they are very quiet
And look classy the electrician said they were very sturdy fans and staff were great to deal with online and on phone.
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MatthewGippsland, VIC
- 2 reviews
Fans online..Great company to deal with
I originally ordered a fan and was told it wasn't available so the girl at fans online suggested the fanco origin dc in black and 2 others. We went with the origin and have no regrets its a great product.
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- Verified customer
Aeratron Fans
Purchased two Aerotron DC ceiling fans following review on Choice. Good price, prompt delivery, helpful information and prompt responses. Delighted with the product and service from the team at Fans online, including Matt and Lachlan.
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Great products and prompt delivery.
I ordered 5 fans which all arrived promptly. 4 have been installed and we love them. I have recommended Fansonline to family and friends for service and their competitive prices.
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Shaz S.South-Eastern Region, NSW
Awesome service
Highly recommend fans online,
We placed 2 orders a few days of each other and they had no problem
With the excellent delivery service
Especially so close to Christmas
Well done guys
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KazIllawarra, NSW
- 2 reviews
Great Company to deal with.
A big shoutout for Helen at Fansonline she was fantastic to deal with.Her customer service is excellent and provided us with everything we required.Great product,easy ordering and very fast delivery as promised.We can't thankyou enough.Our ceiling fans arrived just in time for the heat of summer and bushfires sadly.Highly recommend.
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DaveSydney, NSW
- Verified customer
Above and Beyond
Very easy to place order, good stock and delivered within 3 days to another state - excellent service.
When I had problems with one of my devices that had failed and the manufacturer was hard to get in contact with to remedy, Tarryn from Fans on Line has intervened on my behalf to help work with the manufacturer to a resolution. Way and beyond my expectations and would recommend them to anybody.
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TonySydney Surrounds, NSW
- 2 reviews
Great product and service
I'm building a small vented air-brush paint spray booth for my hobby. I couldn't find a suitably priced product at the BIG hardware store but Fansonline did. Ordering was easy and it arrived promptly. My test indicates it's just what I need, so now I can build with confidence.
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Responsive from start to finish
Fansonline have been extremely helpful throughout purchase and delivery phases. One item was not required and returned without issue. Fans now installed and very satisfied. Happy to recommend to others.
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terryrHunter Region, NSW
- 17 reviews
Return customer
I bought a brilliant supernova bathroom exhaust fan and was so impressed with the product and service that I immediately bought another for my en-suite. Price and delivery was excellent for both sales.
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- Verified customer
Exceptional Customer Service
Matt was the best.
I just bought 5 fans as a result.
He was a joy to deal with, competent and efficient. Needless to say his product knowledge was excellent and was happy to answer all my questions.
He reminded me what customer service is meant to be.
Good job, and keep enjoying your job - it shines through,
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Great customer service
Helen and Miranda were very helpful in promptly answering my many emails, and providing me with the information that I needed to select the fan that was most suitable for my needs. As the fan only arrived today, it has not yet been installed, but I am reviewing the business, not the fan itself, and Fansonline customer service has been excellent.
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JenaSouth East Queensland, QLD
Quick easy service and great fans
I bought a couple of Fanco Urban 2 indoor/outdoor fans for my large living room from Fansonline. They were delivered very quickly and my delivery instructions were followed by the polite courier. They have been transformative for my living space, replacing 2 old much less powerful fans.
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Great customer service
My original order was out of stock and I needed ceiling ventilation for an upcoming job. Mark took the time to find a suitable alternative and send it out for the same price. Excellent!
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BarbaraHunter Region, NSW
- 3 reviews
Ceiling fans
Brilliant and helpful service - was able to have an online chat that helped me to make a decision about the best fan for my situation. So much better service to deal with online that we have experienced in stores recently
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Lee GunnMelbourne
- 4 reviews
Return service from Lachlan was fabulous
I purchased a fan that I needed to return - no problem with the fan - due to my elderly parent's homecare provider - Lachlan went out of his way to ensure that I got a refund vs a store credit and was very supportive of the reasons why. Great service Yah
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Questions & Answers
Jennyasked
Can you recommend an electrican for installation?
1 answer
Jemma B.Fansonline
Hi Jenny, thanks for reaching out :) We're actually working with a third party company to offer a post- purchase installation service. If you've already purchased from us, email [email protected] so that we can verify for your purchase, and we can send you a link to the booking portal.
Quintalasked
Has any member used to comment on the fairly new bathroom & laundry ducted inline exhaust fan: Fanco Mixflow TT Silent Inline Exhaust Fan: 200mm SKU: EXVUTTS200? Many thanks if you could review.
1 answer
Jemma B.Fansonline
Hi Quintal, thanks for reaching out with your question. At the moment, there's no Product Review page for this item, but rest assured we've sold multiple units of this model (its very popular!) to some very satisfied customers. If you have any specific questions about the TT Silent mix flow fan, please get in touch with us by emailing [email protected] and our team will be happy to assist you.
Andrea Chaplinasked
Hi we live in Perth and doing bathroom renovations and require 5 QUIET exhaust fans - do you have any recommendations? Thanks
2 answers
Jemma B.Fansonline
Hi
Thanks for your email.
Please email us at [email protected] so we can assist you. Or give us a call on 03 9017 0366!
Looking forward to hearing from you soon.
Kind regards
Team @ Fansonline
Hi, the best we have found for price and value are the ECVEAI12W: Ventair Airbus 300 Ceiling Exhaust Fan White - Round.
We use them on all our homes
Thank Andrew
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