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Fantastic Furniture Questions & Answers
Online store, Physical store253 questions from our users
Kerry M.asked
Hi i have seen this white single chaise $599 says 5-6 weeks as its out of stock. Can u contact me when stock in please.
Regards
Kerry
1 answer
Fantastic F.Fantastic Furniture
Hi Kerry! Unfortunately an order would need to be placed for this particular item to come in stock, as our sofas and chaises are 'Made to Order' products. We apologize for any inconvenience this may cause. Regards, Jivani.
Brookeasked
Hi I have just purchased a Jazz 3 seater sofa and I wanted to check if the middle leg of the sofa should be shorter than the rest ? As it is and I want to make sure that’s normal?
1 answer
Fantastic F.Fantastic Furniture
Hi Brooke! The middle leg in our Jazz 3 Seater sofa is shorter than the standard legs given - this is to provide stability and support weight when used. Regards, Jivani and the Fantastic Team.
Brookeasked
Hi I have just purchased a Jazz 3 seater sofa and I wanted to check if the middle leg of the sofa should be shorter than the rest ? As it is and I want to make sure that’s normal?
No answers
christine audetasked
I was wondering when delivering lounge do you take up stairs as we have 2 storey house.
1 answer
Fantastic F.Fantastic Furniture
Hi Christine, we are pleased to confirm we do delivery upstairs! Please note: this does not include items from our online exclusive range as these are delivered via courier service. Regards, Jivani and the Fantastic Team.
Alycia S.asked
Hello, I was looking to purchase the Salle Dressing Table (White) and was wondering if all of the drawers on the table actually open?
1 answer
Fantastic F.Fantastic Furniture
Hi Alycia, the drawers on the Salle Dressing Table sure do open! Regards Nick and the Fantastic Team.
Neil Casked
Do fantastic furniture assemble furniture for you ? amart do at a small price.
4 answers
No ...you hav to assemble urself but so far I've done it!! They provide everything n u only need basic tools.
thanks Blondey, that counts me out, i had to assemble a bed and draws from Amart a couple of years ago and in my seventies it was hard on my own. but thanks,
Fantastic F.Fantastic Furniture
Hi Neil, we do offer assembly for most items at a small fee. Assembly is completed in the stores warehouse prior to pick up or delivery and using this service you may need to allow a few extra days for the assembly to be completed, however this would be confirmed with our team members at the time of sale, they will also be able to quote for a price for this service. Unfortunately for most bulky items such as bed frames, wardrobes and large dining tables we are unable to provide this service, however your local store may be able to help organise a local assembler to assemble these items in your home. Regards Nick and the Fantastic Team.
Gregory Jonathan R.asked
I am just wondering, is your Warwick Farm store still open due to the Coronavirus,and if so, what is your opening hours?Ir if you are not open, can you please help give me a idea on when you will be open?
1 answer
Fantastic F.Fantastic Furniture
Hi there! We are still operating as per our normal hours of 9am-5:30pm Monday to Friday, 9am-5pm Saturday, and 10am-5pm Sunday. You can view these hours here: https://www.fantasticfurniture.com.au/store-finder/store/Warwick%20Farm?redirect=/store-finder?p=false&q=warwick%20farm Regards Nick and the Fantastic Team.
Vickie-Jason W.asked
Is it possible to get installation instructions for the timber house bed ?
2 answers
I'd ring the store you purchased from and ask them,
Fantastic F.Fantastic Furniture
Hi there! You can actually find the assembly instructions in the Care & Instructions tab of the House Single Bed on our website. Regards Nick and the Fantastic Team.
Sonnasked
on 2/4/20 was my first time ordering furniture online, only due to the fact that I don't drive and catching the bus out to Warrawong (half hour ride) is not such a great idea right now.
I am now wondering how the purchaser is notified about the products purchased, and how do I know that the order was received and acknowledged and in the process of being shipped? It would be great to get a conformation email from the supplier/s instead of having to wait for a 'tracking' number
2 answers
Fantastic F.Fantastic Furniture
Hi Sonn, thank you for placing an order with us. We absolutely send an Order Confirmation email, and it is sent through to the relevant supplier automatically shortly thereafter. Within the coming days you should have received a tracking number by email so you can keep an eye on the progress. If you require any further assistance or reassurance, please don't hesitate to email us at [email protected] Regards Nick and the Fantastic Team.
hi there Nick
The information I had received only came through fantastic warehouse customer support team (thanks guys) nothing came from the supplier, not even an invoice.
I am happy to say though, that it all arrived on the date stated by Chris from customer support.
thank you Nick and the fantastic team for your assistance
Leila S.asked
I bought two seater Jazz lounge, wondering what the cost of chaise would be to suit this lounge?
1 answer
Fantastic F.Fantastic Furniture
Hi Leila! Unfortunately we don't sell our Jazz Chaise separately, so are unable to quote this directly. Our local stores can arrange for a customized chaise from the factory and quote you on this price if you would like to purchase this. Please let me know if you would like to go ahead with this and I will have your local store get in touch. Regards, Jivani.
Caddy R.asked
Just wondering if there is any stock left of the ‘retro’ Tall boy in Australia? And if it is possible to get it delivered to the Darwin store?
1 answer
Fantastic F.Fantastic Furniture
Hi Caddy. unfortunately there is currently no stock of the Retro Tallboy at Darwin, and the nearest stock available would be at the Joondalup store in Western Australia. I would recommend calling Joondalup on 0893010107 to discuss your options. Regards Nick and the Fantastic Team.
Lindaasked
I have the old stock olive grey coloured dining chairs..(goes with the Kingston table).
But I now need the matching bar stools but you don't sell that colour anymore. Can I purchase old stock by any chance?
1 answer
Fantastic F.Fantastic Furniture
Hi Linda, unfortunately we no longer have any stock of these bar stools in any of our stores or warehouses across the country. I do apologise for this inconvenience. Regards Nick and the Fantastic Team.
ShedBasked
Can you deliver on a requested date?
2 answers
yes you can. They charge for delivery though
Fantastic F.Fantastic Furniture
Hi there! We do charge for delivery, and excluding our 'Online Only' range, we book you in for a day that will suit you best. Kind regards Nick and the Fantastic Team.
Ridaasked
Hello, I ordered jazz 2 seater sofa.
Its legs are inside.
How to fix those legs?
First i have to remove temporary legs then what?
1 answer
Fantastic F.Fantastic Furniture
Hi Rida! You will have to remove the existing black floor protectors and then screw in the legs. If you are still experiencing issues, please don't hesitate to call your nearest store or visit the Live Chat on our website! Kind regards Nick and the Fantastic Team.
Ondine F.asked
I bought an armchair from Fantastic Furniture approximately 11 years ago. It has been discontinued and has metal legs. I have a pic but can't seem to upload it. How can i buy another chair like this. I've tried Facebook marketplace, Gum tree and others. Thanks
No answers
Lacey M.asked
I’ve bought a Finley 3 seater with a chaise & lost the back rest to the chaise on the way home, can you buy these back rests separately?
2 answers
I’d be ringing the store
Fantastic F.Fantastic Furniture
Hi Lacey M., Unfortunately, we do not sell the back rest seperately to the Finlay sofa. Kind regards Ryan and the Fantastic team
Emilyasked
Is there a weight limit on the Toronto king size bed frame
1 answer
Fantastic F.Fantastic Furniture
Hi there Emily, the Toronto King bed has a weight limit of 240kg. Kind regards Ryan and the Fantastic team
Emilyasked
Is there a weight limit on the Toronto king size bed frame
1 answer
Fantastic F.Fantastic Furniture
Hi there Emily, the Toronto King bed has a weight limit of 240kg. Kind regards Ryan and the Fantastic team
Lindaasked
I'm trying to contact the Windsor store on 07 33571142 but can't get through.
Is the phone out of order?
Is there another number I can call?
Many thanks,
Linda Dempster.
2 answers
Fantastic F.Fantastic Furniture
Hi there Linda, I am very sorry to hear you haven't been able to reach our Windsor store. Please contact us via our website with your details and we can arrange a call back for you. Kind regards Ryan and the Fantastic team
Thank you, Ryan. Luckily, the phone line was working the next morning so I managed to speak to the staff.
Pauline S.asked
HI - We bought two Jazz two seater lounges at the weekend - took black Stubbs off bottom to add legs - but Stubbs come with standard screws and legs come with wide bolts with blunt end - do I have to drill the holes and since I am now in orange and lounge is in Sydney, can you tell me what size drill bit I will need to take back next weekend please to get the legs on
No answers
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