Never use FastCover.
Absolutely disgraceful not honouring comprehensive cover.We had no pilot to fly our aircraft and FastCover deems this as no excuse for a cancellation claim. Travel insurance is waste of money.
- Travel Insurance - Comprehensive
- Verified customer
Absolutely useless with no assistance at all regarding COVID-19. Despite actually being overseas well before the pandemic was declared, I am gobsmacked at Fast Cover's lack of assistance. Never again.
Efficient, fair and empathetic.
Good value policies, I have used several times. Fast Cover were efficient, fair and empathetic when dealing with a claim. Online claims process was very clear and straightforward. I will use them again and would recommend them.
Great response and service during a pandemic!
The policy was easy to set up. They all are. The real value of a policy is shown when trying to make a claim. I nearly didn't attempt to make a claim, as it was related to an early return to Australia due to the COVID pandemic. I was really impressed that Fast-cover quickly confirmed that they did not have to cover this situation. However, they would take all of the details and consider individual cases. The claim was settled very fairly and in a timely manner. Great service.
a no fuss payout
This, my first travel claim was treated with delicacy and understanding by the claims officer and an amicable settlement was made by her well within the time stated origionally by her . I found her attitude comforting in a time of real upset to us.
Prompt processing of claim
Have always used Fast Cover for overseas travel insurance but had to claim for the first time this year due to my child being sick. Quite a bit of evidence was required but the online claims process was relatively straightforward, the team was prompt in getting back to me, outcome was in our favour. Thank you Fast Cover!
Worst insurance company!!!
WORST INSURANCE COMPANY!!! I'm writing my first ever negative review and if I would give this scummy company 0 stars if I could. I submitted my claim and got a follow up email saying they would respond within 10 business days, at the end of that deadline fast cover requested more information (most of which had already been provided). After waiting more then 2 months from when I first submitted the claim I got back a negative outcome.
My flight was cancelled whilst I was in Canada early this year due to a reduction in service (probably the mo...st common reason for flight cancellation). You would think that this should surely be covered by comprehensive travel insurance especially when paying $700 for a 2 month trip. THINK AGAIN!!!! They advertise to cover up to $50000 in trip disruption expenses and unlimited for trip cancellation expenses but make sure you read the fine print as this only if your flight has been cancelled because of hijacking, riot, strike or natural disaster. It's almost laughable because the chances of any of the above happening are extremely unlikely. It's crazy to think that financially we would have been better to not even have insurance at all. I also would've saved myself one HUGE HEADACHE, a lot of stress and many hours in phone calls and emails. Extremely disappointed with this service and will be sure to share my story and thoughts with as many people as I can.
- Travel Insurance - Basics
- Verified customer
Adequate cover for my requirements
Good value policy for my requirements. Claim was responded to efficiently and with courtesy at all times. First time user but would use again if I could have accessed the frequent traveller option.
I took out insurance with FastCover on the recommendation of finder.com. Insurance premium paid in August 2020 to travel in August 2020. With the Covid19 situation that is now impossible. Have rung this insurer numerous times to cancel my policy and get a refund, have even emailed the resolutions department of the underwriter but no one can tell me what is happening with my paid premium. I was told that it had been put on hold and I asked for that to be confirmed in writing which has not happened as yet. Still don’t know if I can defer or get a refund, no one has emailed me with any details at all. I will certainly be taking further action if I don’t receive written confirmation.
Would recommend this company hands down. I had absolutely no issues with them they were efficient, responsive and gave me my money back when I claimed. Making a claim with them was easy, although please be aware that they do ask for a lot of sufficient evidence and once I gave them all this evidence they happily refunded my claim which was for $4,500.
Call centre help
Had to defer due to the Covid 19 problem re travel - the lady taking my call was excellent and gave me the guidance I was seeking. I look forward to using the cover in, I hope, in the near future
FastCover means peace of mind
My policy for my holiday in Thailand was very economical,I have been a client for several years,and had to claim twice with excellent results.Claim form easy to fill in and efficiently dealt with.Would certainly recommend FastCover
Did. Not want to pay a claim had to take it further disgusting customer service
Would never recommend fast cover to anyone there policy is false and the service and services you get are shocking
Would not recommend them to anyone
An awful company just shocking
Very responsive in Virus Crisis
We took out this policy for the first time on the recommendation of a friend. It was value for money and included a medical condition that other companies charged an additional premium for. Due to Covid 19 we could not travel. This is, understandably, a difficult time for all in the travel industry attempting to help clients. In all the providers we had to contact Fast Cover were the quickest to reply, were able to offer a few options to us and answered our queries realistically both for us and their own business. We didn't make a claim so I can't comment on that aspect but we were able to credit our premium amount to use for future travel. With this experience, we will use them again
Thanks for your help when I had to cancel my trip.
I cancelled my trip on holiday due to personal circumstances and I receive some kind help from staff. I will use Fast Cover again next time I go on holiday.
Straight forward fast even handling 10,000 queeries due to the corona virus a little wait in the phone queue but answers and solutions came almost immediately not like other I have used before
Good customer service
Prompt customer service at a time where the phones would be very busy-impressed by the way in which I had my concerns addressed and resolved in a manner that showed some good will
Not Happy with Outcome
We took out Fast Cover Insurance for a year and were told that we could not recover any money for flights or hotel because the Corona Virus is a Pandemic. Really disappointed with this outcome - Thank God we were still in Australia when this happened or else we would have been liable to pay thousands of $$$ if we got sick while we were overseas. This cover costed us $621.00 and really it is for nothing .....
Not at all happy
My claim was not valued at all. No reply to my email. Never and won't again. Wouldn't ever use you again and will fight for my claim to be reviewed.
great company have used them before I was set up and ready to go in minutes, that is why I came back a second time, great value for money. staff on the phone were fantastic and very friendly
Questions & Answers
I'm trying to take out travel insurance for me and my girlfriend and was happy to find that you're offering travel insurance for couples on your website. I proceeded to put in the details to get a quote. Then, in the policy summary before payment, it explicitly states that only 1 adult traveller is covered. There's also no option to add another person. What's the purpose of a couples insurance if it only covers 1 person?
So, if you can't even get your products and sales process right, how can I trust you're getting anything right when I actually have to make a claim?
Fast Cover T.Fast Cover Travel Insurance
Hi Simon, thanks for your feedback. I'm sorry you have not had a great purchasing experience. Our website is normally very user-friendly and an easy buy process to obtain one of our policies. We get loads of great positive feedback about it all the time. I'd really like to take a look at your quote, to see what went wrong, and would be most happy to help you with your policy purchase over the phone. I'll even throw in a discount for your trouble!
Feel free to call on Monday and ask to speak to me directly.
Traveller Services Team Manager
1300 409 322
Thanks for your offer! Luckily 1Cover had a similar policy and their checkout process worked fine. So we’re covered now.
couldiget a quote please as was unable to put several destination
fly to London then to Italy for 8 day cruise then ona train to Zurich and back on train to dusseldorf fly from there home through London and then hong kong and home myhusband is 75 and iam59 years old can youplease help with a quote
Fast Cover T.Fast Cover Travel Insurance
Thank you for your enquiry!
Please email us directly at [email protected] and we will be more than happy to assist you with a quote for your next trip :)
Will I get a policy sent to me
Fast Cover T.Fast Cover Travel Insurance
Hi Mark, thanks for letting us know. Sometimes our policy emails end up in peoples Junk or Spam inbox, however I have resent your policy certificate to the email address on your policy. Please reach out to us again if you are having continued problems. You can also view or download a copy of your certificate at any time by logging into our website: https://fastcover.com.au/your-policy/login. If you have any further questions please don't hesitate to contact us! Happy travelling!
Kind regards, Margretta
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