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Comprehensive, Basics, Standard Saver, etc...Reviewer Photos & Videos
paul
- 2 reviews
fantastic
great company have used them before I was set up and ready to go in minutes, that is why I came back a second time, great value for money. staff on the phone were fantastic and very friendly
1 comment
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SooneyGreater Melbourne (Inner), VIC
It has been the smoothest travel insurance experience for me
It was easy to organise and was able to get no excess and also an extension. My claims were handled swiftly within 10 business days. This was my first time using Fast cover.
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Sooney, thank you for your positive review on how well the claims team handled your claim. We really appreciate your feedback and remember, contact us directly for your next trip to receive your loyalty discount! Kind regards, Jessica.
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GregPerth, WA
- 2 reviews
Easy and Clear
We booked for a short 4 day cruise on the West Australian coast and needed enough just to cover our needs if an emergency should arise. Fast Cover was simple, easy to understand and use.
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Greg, thanks for the positive review about how fast & simple our travel insurance is. Remember you'll receive a loyalty discount next time you travel. I'm glad it was easy for you to understand the... Read more
policy. Happy & safe travels to you! Kind regards, Tracey, Traveller Services ManagerSimilar opinion? Write a review on ieatwords.com.au!
Find out how Fast Cover Travel Insurance compares to other Travel Insurance
Know better, choose better.
Martha PSouth East Queensland, QLD
- 3 reviews
Important to have Travel Insurance
I felt the policy was good value but had difficulty in choosing a lesser excess. It was difficult to find and then would not allow for a 0 excess and conceded to choose a $100 excess which I was not too happy about.
3 comments
Fast Cover T.Fast Cover Travel Insurance
Hi Martha, thank you for letting us know your feedback on how you were finding it difficult to find the excess reduction section. We are constantly finding ways to improve and will consider this. Rem... Read more
ember you'll receive a loyalty discount next time you travel. Happy & safe travels to you! Kind regards, JessicaWe have used Fast Cover many times and in the past ended up speaking to a consultant. I guess this time I might have missed out on my loyalty discount as I didn't know how to enter that I had one.
Fast Cover T.Fast Cover Travel Insurance
Hi Martha, I was able to search your name in our system and I can confirm you have a discount applied. :-) Kind regards, Jessica.
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MicheleSouth East Queensland, QLD
- Travel Insurance - Standard Saver
- Verified customer
good and great
surprising when I first booked I was help out but wasn't right but when Margretta help me and so out the problem . I have always used the Fast cover every trip we have been on more than 15 cruises
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Michelle, thanks for your great review and feedback. I'm happy that you have always received helpful and friendly customer service from our team. We're always happy to help. Please contact us next ... Read more
time so we can apply a loyalty discount on your next policy. Kind regards, Tracey, Traveller Services ManagerSimilar opinion? Write a review on ieatwords.com.au!
K LLGreater Melbourne (Outer), VIC
Fantastic
Easy to get coverage and competitive pricing that you can tailor, I researched a few options. Also easy to make a claim. We got stuck in the typhoon in Japan. Will use again!
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi traveller, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you! Kind regards, Jessica
Similar opinion? Write a review on ieatwords.com.au!
Thank you
Many times to remember will go out of there way to assist; yes it was good value . I was getting a little confused at what i should take after some discussion i finally made my mind up.
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi happy traveller, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you! Kind regards, Jessica
Similar opinion? Write a review on ieatwords.com.au!
Wayne S.Greater Melbourne (Metropolitan), VIC
- 2 reviews
Easy and necessary
Excellent price and coverage, so easy online application, and full description of all cover, why would you go somewhere else, Joie of what you want and need, excellent value and support.
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Wayne, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you! Kind regards, Jessica
Similar opinion? Write a review on ieatwords.com.au!
Review
Good value policy. I now used this company more then 10 times. Never had a claim. How they give me good service if I ever lodge claim. So far i had good service
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Tony, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you! Kind regards, Jessica
Similar opinion? Write a review on ieatwords.com.au!
Find out how Fast Cover Travel Insurance compares to other Travel Insurance
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Made a claim - disingenuous response
Bags were delayed at the airport which held up a six night yacht charter by three nights. We claimed delay of journey and the taxi fares to collect our bags from the airport. Fastcover declined both and covered a small amount for emergency clothes while we waited for the bags to arrive. We had the highest level of cover.I gave them an opportunity to respond to my review and was referred to Australian Financial Complaints Authority. I don't recommend Fastcover.
2 comments
Fast Cover T.Fast Cover Travel Insurance
Hi Paul,
Thanks for your review. We are following this up for you. A team member will contact you on Monday when they're back in the office.
Kind regards,... Read more
Fast Cover T.Fast Cover Travel Insurance
Hi Paul, I understand that our clams team has been in communication with you last week and provided your available options regarding your dispute.
We hope that a suitable outcome can be reached for both parties.
Kind regards,... Read more
Similar opinion? Write a review on ieatwords.com.au!
Compulsory have travel insurance
It is compulsory have travel insurance when you traveling overseas. I was not contact the fastcover when both of my kids and wife sick and one week in hospital. I paid all my bill and I got all my money back and it is easy to claim.
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Wayan, I'm so pleased we could assist with your claim & you found the process so simple, fast & without complications. We look forward to providing you with our legendary customer service again in ... Read more
the future. Thanks for choosing Fast Cover & taking the time to leave us a review, we really appreciate it. Kind regards, Margretta.Similar opinion? Write a review on ieatwords.com.au!
GrahamPerth, WA
Great customer service
Easy to complete policy with excellent cover and competitive pricing. I made a mistake with details and they fixed it within 5 minutes of my email. Gives me great comfort knowing I can get immediate assistance when going on holidays next week.
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Graham, thanks for the positive review about how fast & simple our travel insurance is. Remember you'll receive a loyalty discount next time you travel. I'm glad it was easy for you to make changes... Read more
etc. Happy & safe travels to you! Kind regards, MargrettaSimilar opinion? Write a review on ieatwords.com.au!
Allan ConwayHobart, TAS
- 2 reviews
Not Great, but Better than Most
The Policy was easy to set up and they responded by email immediately once I paid. They charge for add-ons e.g. skiing and cruises; but don't discount for non required items. No obvious option for the excess payment changes.
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Allan, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you! Kind regards, Jessica
Similar opinion? Write a review on ieatwords.com.au!
First time traveller
Fastcover was the easiest to read and understand policies. There was prompt return answers to my questions, Jessica was very helpful. I will use again and highly recommend fastcover. Happy!!
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Tina, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you! Kind regards, Jessica.
Similar opinion? Write a review on ieatwords.com.au!
- Travel Insurance - Comprehensive
- Verified customer
Outstanding customer service
I am in the process of making a claim and have had a few issues. Margretta and Nathalie from the emergency response team have been incredible with their care and support during my process of making a claim. They have called me numerous times and even checked in on how I was going to see if I needed extra assistance. They have helped me through almost every stage of the claim, everything has been explained clearly and efficiently. They ensured that I understood all the correct documents and procedures I needed to take in order to make this proce...Read more
ss as smooth as possible. Their response time is almost immediate and their friendliness and patience is second to none. I have nothing but positive things to say about my entire customer service experience with fast cover.. its been some of the best service I've ever received. Credit to the whole team at fast cover as they have all been fantastic, I will most certainly be purchasing again for my next trip and recommend you do the same.1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Ruby, I'm so pleased we could assist with your claim & you found the process so simple, fast & without complications. We are always happy to help our customers with as much professionalism and empa... Read more
thy as we can. We look forward to providing you with our legendary customer service again in the future. Thanks for choosing Fast Cover & taking the time to leave us a review, we really appreciate it. Have a safe and wonderful rest of your trip! Kind regards, Margretta.Similar opinion? Write a review on ieatwords.com.au!
Find out how Fast Cover Travel Insurance compares to other Travel Insurance
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Alice JMetropolitan Adelaide, SA
Easy, affordable, great!
So far so good. Easy buying process. Very competitive price. Have not made a claim so I can’t comment on that side of it. This is my first time buying travel insurance and I spent a lot of time researching different options. I always came back to Fast Cover.
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Alice, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel! Kind Regards, Jessica.
Similar opinion? Write a review on ieatwords.com.au!
Peace of mind
My sister in law and I have used fast cover for all our travels, it is easy to obtain without all the fuss, at our age we just need something we can understand.
We have never had to make a claim and hope we never have to, just to know it’s there if we had too.
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Rhonda, thanks for the positive review about how fast & simple our travel insurance is. Remember you'll receive a loyalty discount next time you travel. I'm glad it was easy for you to make changes... Read more
etc. Happy & safe travels to you! Kind regards, MargrettaSimilar opinion? Write a review on ieatwords.com.au!
Craig BPerth, WA
- 2 reviews
Intelligent website
Went to a number of sites to get quotes and this one won me over for its ease of use, good explanations, elegant web design. Chose to run with them on that basis after frustrations having to ring others to ask questions to clarify because their websites weren’t clear enough. The quote was very competitive also.
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Craig, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. I'm glad it was easy for you to make changes etc. Kind regards, Jessica
Similar opinion? Write a review on ieatwords.com.au!
Gino CerasoliSydney, NSW
Looks like the perfect cover for my trip to Europe with my friends
The value of the claim was fair, the cover seems to be thorough and suits my trip perfectly, I haven’t used this company before however I have heard good things about it which made it an easy decision when booking travel insurance
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Gino, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Kind regards, Jessica
Similar opinion? Write a review on ieatwords.com.au!
PaulSydney, NSW
Great value with good cover
This is my second time taking travel insurance. Value for comprehensive cover is affortable which covered the whole family of 4. Easy to understand policy. Great service and would recommend others.
1 comment
Fast Cover T.Fast Cover Travel Insurance
Hi Paul, thanks for the positive review about how fast & simple our family travel insurance is. Don't forget to let us know every time you purchase insurance with us so we can apply a loyalty discount for you. Kind regards, Jessica
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Simon G.asked
I'm trying to take out travel insurance for me and my girlfriend and was happy to find that you're offering travel insurance for couples on your website. I proceeded to put in the details to get a quote. Then, in the policy summary before payment, it explicitly states that only 1 adult traveller is covered. There's also no option to add another person. What's the purpose of a couples insurance if it only covers 1 person?
So, if you can't even get your products and sales process right, how can I trust you're getting anything right when I actually have to make a claim?
5 answers
Fast Cover T.Fast Cover Travel Insurance
Hi Simon, thanks for your feedback. I'm sorry you have not had a great purchasing experience. Our website is normally very user-friendly and an easy buy process to obtain one of our policies. We get loads of great positive feedback about it all the time. I'd really like to take a look at your quote, to see what went wrong, and would be most happy to help you with your policy purchase over the phone. I'll even throw in a discount for your trouble!
Feel free to call on Monday and ask to speak to me directly.
Kind regards,
Tracey
Traveller Services Team Manager
1300 409 322
Thanks for your offer! Luckily 1Cover had a similar policy and their checkout process worked fine. So we’re covered now.
We are both covered and happy with the out come and have always used fast cover on our trips
wendy keenasked
couldiget a quote please as was unable to put several destination
fly to London then to Italy for 8 day cruise then ona train to Zurich and back on train to dusseldorf fly from there home through London and then hong kong and home myhusband is 75 and iam59 years old can youplease help with a quote
1 answer
Fast Cover T.Fast Cover Travel Insurance
Hi Wendy,
Thank you for your enquiry!
Please email us directly at [email protected] and we will be more than happy to assist you with a quote for your next trip :)
Kind Regards,
Jessica
Mark nichollsasked
Will I get a policy sent to me
1 answer
Fast Cover T.Fast Cover Travel Insurance
Hi Mark, thanks for letting us know. Sometimes our policy emails end up in peoples Junk or Spam inbox, however I have resent your policy certificate to the email address on your policy. Please reach out to us again if you are having continued problems. You can also view or download a copy of your certificate at any time by logging into our website: https://fastcover.com.au/your-policy/login. If you have any further questions please don't hesitate to contact us! Happy travelling!
Kind regards, Margretta
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Fast Cover T.Fast Cover Travel Insurance
Hi Paul, thank you for your positive feedback on how quick and easy it was to purchase a policy with us as well as how positive your experience was with the customer service team! Kind regards, Jessica.