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Reviews

4.5

1,068 reviews
5
(754)
4
(228)
3
(25)
2
(9)
1
(52)
  • Value for Money
    4.5 (315)
  • Transparency
    4.5 (222)
  • Customer Service
    4.5 (277)
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paul

paul

  • 2 reviews

fantastic

published

great company have used them before I was set up and ready to go in minutes, that is why I came back a second time, great value for money. staff on the phone were fantastic and very friendly



Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Paul, thank you for your positive feedback on how quick and easy it was to purchase a policy with us as well as how positive your experience was with the customer service team! Kind regards, Jessica.

Sooney

SooneyGreater Melbourne (Inner), VIC

It has been the smoothest travel insurance experience for me

published

It was easy to organise and was able to get no excess and also an extension. My claims were handled swiftly within 10 business days. This was my first time using Fast cover.

Customer Service
DestinationEurope
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Insurance Cover ForSenior
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1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Sooney, thank you for your positive review on how well the claims team handled your claim. We really appreciate your feedback and remember, contact us directly for your next trip to receive your loyalty discount! Kind regards, Jessica.



Greg

GregPerth, WA

  • 2 reviews

Easy and Clear

published

We booked for a short 4 day cruise on the West Australian coast and needed enough just to cover our needs if an emergency should arise. Fast Cover was simple, easy to understand and use.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
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1 comment
Fast Cover Travel Insurance
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Martha P

Martha PSouth East Queensland, QLD

  • 3 reviews

Important to have Travel Insurance

published

I felt the policy was good value but had difficulty in choosing a lesser excess. It was difficult to find and then would not allow for a 0 excess and conceded to choose a $100 excess which I was not too happy about.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
3 comments
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Martha P
Martha P

We have used Fast Cover many times and in the past ended up speaking to a consultant. I guess this time I might have missed out on my loyalty discount as I didn't know how to enter that I had one.

Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Martha, I was able to search your name in our system and I can confirm you have a discount applied. :-) Kind regards, Jessica.

Michele

MicheleSouth East Queensland, QLD

good and great

published

surprising when I first booked I was help out but wasn't right but when Margretta help me and so out the problem . I have always used the Fast cover every trip we have been on more than 15 cruises

DestinationMiddle East, New Zealand, Pacific Islands (e.g. Fiji, Vanuatu) and South America
Claim MadeNo
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
K LL

K LLGreater Melbourne (Outer), VIC

Fantastic

published

Easy to get coverage and competitive pricing that you can tailor, I researched a few options. Also easy to make a claim. We got stuck in the typhoon in Japan. Will use again!

DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim DateFebruary 2020
Claim ApprovedYes
Insurance Cover ForAdult and Teenager
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi traveller, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you! Kind regards, Jessica

Thank you

published

Many times to remember will go out of there way to assist; yes it was good value . I was getting a little confused at what i should take after some discussion i finally made my mind up.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi happy traveller, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you! Kind regards, Jessica

Wayne S.

Wayne S.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Easy and necessary

published

Excellent price and coverage, so easy online application, and full description of all cover, why would you go somewhere else, Joie of what you want and need, excellent value and support.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Wayne, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you! Kind regards, Jessica

Review

published

Good value policy. I now used this company more then 10 times. Never had a claim. How they give me good service if I ever lodge claim. So far i had good service

DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Tony, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you! Kind regards, Jessica

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Made a claim - disingenuous response

published

Bags were delayed at the airport which held up a six night yacht charter by three nights. We claimed delay of journey and the taxi fares to collect our bags from the airport. Fastcover declined both and covered a small amount for emergency clothes while we waited for the bags to arrive. We had the highest level of cover.I gave them an opportunity to respond to my review and was referred to Australian Financial Complaints Authority. I don't recommend Fastcover.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time3+ months
Claim DateOctober 2022
Insurance Cover ForAdult
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2 comments
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Compulsory have travel insurance

published

It is compulsory have travel insurance when you traveling overseas. I was not contact the fastcover when both of my kids and wife sick and one week in hospital. I paid all my bill and I got all my money back and it is easy to claim.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Graham

GrahamPerth, WA

Great customer service

published

Easy to complete policy with excellent cover and competitive pricing. I made a mistake with details and they fixed it within 5 minutes of my email. Gives me great comfort knowing I can get immediate assistance when going on holidays next week.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Allan Conway

Allan ConwayHobart, TAS

  • 2 reviews

Not Great, but Better than Most

published

The Policy was easy to set up and they responded by email immediately once I paid. They charge for add-ons e.g. skiing and cruises; but don't discount for non required items. No obvious option for the excess payment changes.

Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Allan, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you! Kind regards, Jessica

First time traveller

published

Fastcover was the easiest to read and understand policies. There was prompt return answers to my questions, Jessica was very helpful. I will use again and highly recommend fastcover. Happy!!

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Tina, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you! Kind regards, Jessica.

Outstanding customer service

published
Customer Service
DestinationAfrica, Europe, North America (inc. Hawaii), South America and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Claim DateFebruary 2020
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
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Alice J

Alice JMetropolitan Adelaide, SA

Easy, affordable, great!

published

So far so good. Easy buying process. Very competitive price. Have not made a claim so I can’t comment on that side of it. This is my first time buying travel insurance and I spent a lot of time researching different options. I always came back to Fast Cover.

DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Alice, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel! Kind Regards, Jessica.

Peace of mind

published

My sister in law and I have used fast cover for all our travels, it is easy to obtain without all the fuss, at our age we just need something we can understand.
We have never had to make a claim and hope we never have to, just to know it’s there if we had too.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Craig B

Craig BPerth, WA

  • 2 reviews

Intelligent website

published

Went to a number of sites to get quotes and this one won me over for its ease of use, good explanations, elegant web design. Chose to run with them on that basis after frustrations having to ring others to ask questions to clarify because their websites weren’t clear enough. The quote was very competitive also.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Craig, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. I'm glad it was easy for you to make changes etc. Kind regards, Jessica

Gino Cerasoli

Gino CerasoliSydney, NSW

Looks like the perfect cover for my trip to Europe with my friends

published

The value of the claim was fair, the cover seems to be thorough and suits my trip perfectly, I haven’t used this company before however I have heard good things about it which made it an easy decision when booking travel insurance

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Gino, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Kind regards, Jessica

Paul

PaulSydney, NSW

Great value with good cover

published

This is my second time taking travel insurance. Value for comprehensive cover is affortable which covered the whole family of 4. Easy to understand policy. Great service and would recommend others.

Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult and Teenager
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Paul, thanks for the positive review about how fast & simple our family travel insurance is. Don't forget to let us know every time you purchase insurance with us so we can apply a loyalty discount for you. Kind regards, Jessica

Page 2 of 54
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Questions & Answers

Simon G.

Simon G.asked

Travel Insurance

I'm trying to take out travel insurance for me and my girlfriend and was happy to find that you're offering travel insurance for couples on your website. I proceeded to put in the details to get a quote. Then, in the policy summary before payment, it explicitly states that only 1 adult traveller is covered. There's also no option to add another person. What's the purpose of a couples insurance if it only covers 1 person?

So, if you can't even get your products and sales process right, how can I trust you're getting anything right when I actually have to make a claim?

5 answers
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Simon, thanks for your feedback. I'm sorry you have not had a great purchasing experience. Our website is normally very user-friendly and an easy buy process to obtain one of our policies. We get loads of great positive feedback about it all the time. I'd really like to take a look at your quote, to see what went wrong, and would be most happy to help you with your policy purchase over the phone. I'll even throw in a discount for your trouble!
Feel free to call on Monday and ask to speak to me directly.
Kind regards,
Tracey
Traveller Services Team Manager
1300 409 322

Simon G.
Simon G.

Thanks for your offer! Luckily 1Cover had a similar policy and their checkout process worked fine. So we’re covered now.

Michele
Michele

We are both covered and happy with the out come and have always used fast cover on our trips

wendy keen

wendy keenasked

Travel Insurance

couldiget a quote please as was unable to put several destination
fly to London then to Italy for 8 day cruise then ona train to Zurich and back on train to dusseldorf fly from there home through London and then hong kong and home myhusband is 75 and iam59 years old can youplease help with a quote

1 answer
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Wendy,

Thank you for your enquiry!
Please email us directly at [email protected] and we will be more than happy to assist you with a quote for your next trip :)

Kind Regards,
Jessica

Mark nicholls

Mark nichollsasked

Travel Insurance - Comprehensive

Will I get a policy sent to me

1 answer
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Mark, thanks for letting us know. Sometimes our policy emails end up in peoples Junk or Spam inbox, however I have resent your policy certificate to the email address on your policy. Please reach out to us again if you are having continued problems. You can also view or download a copy of your certificate at any time by logging into our website: https://fastcover.com.au/your-policy/login. If you have any further questions please don't hesitate to contact us! Happy travelling!
Kind regards, Margretta

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