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Reviews

1.2

6,984 reviews
5
(246)
4
(80)
3
(49)
2
(129)
1
(6,480)
  • Sender or ReceiverSender (6%) · Receiver (94%)
  • Delivery Time
    • Never Arrived (938)
    • Unacceptably Late (509)
    • Late (106)
    • On Time (98)
    • Never Collected (89)
    • Early (39)
  • Delivery Arrived in Good ConditionYes (55%) · No (45%)
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Reviewer Photos & Videos

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E.P.R.

E.P.R.Sydney, NSW

Never Attempted Delivery

published

Terrible company, with terrible delivery drivers. Had a package on the way, driver never rang the doorbell to even check if I was home, just left a calling card (no attempt to actually deliver, pure laziness). The item was then dropped at a BP service station 3KM down the road, despite the many much closer drop points right across the road in the shopping centre. I had to leave self isolation to drive 3KM to said service station to pick up the item. Absolutely useless!

Second package is still "onboard with driver" with "delivery due today" from 2 business days ago, hasn't showed up. Expecting another slip in the mail with no attempt at delivery. Shame on you Fastway, employ some competent people who actually do their jobs!

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
Christopher

ChristopherSydney, NSW

Very poor courier company.

published

I was waiting upon a parcel from Banggoods.
Fastway was the courier company.
They left the parcel at my unit block where there was no safe place to leave.
This company was to lazy to take it to the post office and leave it there as a safe place.
Fastway have stated they do not really care for the matter and do not wish to compensate myself for the loss of my parcel which i had been waiting on.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeInternational
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bJG

bJGSydney, NSW

  • 8 reviews

Never rang bell left in unsafe place at units

published

Left out front of block of 64 units not in letterbox n never rang bell. Bell is right near letterbox and front door I could have remotely opened door to put it safely inside but no why let the customer know it’s there let someone pinch it! My husband noticed it on his way out otherwise we would never have known it was there. At least they delivered it within three days which is a nice change.

Sender or ReceiverReceiver
Delivery TimeOn Time
Delivery Arrived in Good ConditionYes
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Depends on personal experience

published

I read comments about fastway after finding out that the tracking number just keeps not working for 2 days.
I got worried and contacted the seller. They sorted quickly with Fastway (Dandenong, VIC) and the tracking number works, stock comes the day after. Kudos to the seller. Stock was left on a safe place (I was asleep in the morning so don't know if they tried to call us out or not). This is good enough for our house.
In conclusion, I think they need to improve on their notification system because for some customer, like me, I don't mind waiting an extra 1-2 days (not too long delay of course). What's important most is that I need to know when it's coming so I won't have to go to the warehouse to pick it up.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
Khai

KhaiGreater Melbourne (Inner), VIC

Don’t care and No common sense

published

Fastway has to be the worst delivery company.they placed my parcel at a where it could be easily stolen,a place anyone can access which resulted in my expensive package being stolen.Absolutely no common sense.Do not trust this company as they are lazy to call or knock your door.

Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic

Useless company to deal with

published
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeInternational
Brad A.

Brad A.Hunter Region, NSW

Absolute joke

published

2 seperate deliverys a month apart. 2 weeks each time to move from sydney to newcastle. They must be really cheap to use. i Will never use or recommend again

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Deb

DebSouth East Queensland, QLD

Terrible service and communication

published

my item got from Melbourne to Brisbane hung around Brissy for a day or so then wham returned to sender,when I contacted the company they said they don't deliver to my area ?????? What the ........ why did they accept the item if they didn't deliver to my area, and why didn't they contact me or the sender.this the second time this has happened. STAY AWAY from this company

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
Fastway
Fastway C.Fastway
wombat

wombatHunter Region, NSW

Terrible

published

My item has been delayed at depot for 8 days.No response from this company.This new company that has taken over is running this service into the ground.Will avoid using this company from here on in.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
1 comment
Fastway
Fastway C.Fastway
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Sian B.

Sian B.

  • 2 reviews

Rude customer service Bendigo

published

Was told I had to drive half hour to pick up parcel from depot ( expect delivery to my door?) When I questioned this was yelled at by woman fastest representative and before opportunity to resolve, sent parcel back to sender- for a second time. Very very rude and unhelpful

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
1 comment
Fastway
Fastway C.Fastway
Pie314

Pie314Greater Melbourne (Metropolitan), VIC

Absolute dirt

published

Sender sent three parcels via Fastway. Driver has only delivered 1 of 3 parcels and confirmed delivery upon leaving. Sadly after reading all these reviews, that's probably the only piece that will come.
The items should be delivered how they were received by the sender - together.

Not impressed, completely unacceptable.

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
1 comment
Fastway
Fastway C.Fastway
Matthew

MatthewSydney, NSW

  • 3 reviews

I have never dealt with such an incompetent business.

published
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
2 comments
Fastway
Fastway C.Fastway

Please contact us via "1300FASTWAY" or “https://help.fastway.com.au/hc/en-us/requests/new” in future. I do of course apologise for the issues surrounding your delivery and hope you have an improved experience in your next encounter with Fastway.

Matthew
Matthew
OurWorld

OurWorldSouth East Queensland, QLD

Photo of me..?

published
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeInternational
1 comment
Fastway
Fastway C.Fastway
Eric

Eric

  • 6 reviews
  • Verified customer

Why are they still here?!!!!!

published

I just wish that I could get a holiday like my lap top battery got! I bought it on Ebay from a seller in Melbourne, I'm in Adelaide, the battery goes to Perth!! No sorry, no nothing. Don't use them.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
2 comments
Fastway
Fastway C.Fastway
Eric
Eric

So? Is that it? Sorry? For stuffing up what someone paid you to do? Give the customer their money back.
Words are cheap!

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Never again

Never againSydney, NSW

Failed to deliver.

published

Driver left a calling card when l was home, (too hard to actually make an effort). I phoned to organise a re delivery because the online form wouldn't let me input my address and was promised the item in 2 days. After 7 days l contacted the seller on eBay and asked for a refund.

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
Fastway
Fastway C.Fastway
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Tim M.

Tim M.Metropolitan Adelaide, SA

Unprofessional and aggressive staff. Contradictory information on the website.

published

Staff in Adelaide depot very rude, aggressive, and argumentative, they don't make any effort to solve your problem, they just try to get you off the phone. Conversation going in circles around the fact the parcel hasn't left the depot.

"oh yeah I can see that it says that on the website but it's actually still here. No I can't say when it will be delivered, no I don't know why it says that on the website, no I don't agree that that's misleading..."

Will be complaining to the merchant and from now on, whenever I buy online will explicitly request that they DO NOT use this company.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
1 comment
Fastway
Fastway C.Fastway
Bevo

BevoSydney, NSW

Zero, save yourself, do not use!

published

Fastway now owned by Aramex. (since Jan 20) Package went missing and was signed for- where did it go? It was coming from Melbourne to Sydney. Lost in Melbourne, yet delivered in Sydney? Makes tracking useless fake tracking Unable to speak to a person about it at any stage.

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
Fastway
Fastway C.Fastway

Worst courier service ever

published

Made an online purchase, it travelled from Brisbane to Sydney in less than 24 hours, it has now been sitting in Sydney for the past week and a half. Has not even left for its final destination. Tried to contact fastway support, 3 days later and still no response.

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
Fastway
Fastway C.Fastway
Karen

KarenSydney, NSW

  • 3 reviews

Should be called Slow Way!

published

There is nothing fast about the service provided by Fastway. Parcels sit at the Sydney depot for a week with the message ‘your parcel will be delivered within 24 hours’.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
1 comment
Fastway
Fastway C.Fastway

Hi there Karen, If you could please complete the following form via the link provided https://help.fastway.com.au/hc/en-us
I will be sure to pass your feedback to the relevant department to ensure this doesn't happen in future.

Les

LesSouth East Queensland, QLD

package dropped over our gate and smashed

published

The Fastway driver dropped the package containing glass jars over our gate and the glass contents smashed rendering the product from the broken jar unuseable. Do your drivers have any common sense?

Sender or ReceiverReceiver
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
1 comment
Fastway
Fastway C.Fastway
Page 1 of 350

Questions & Answers

Khai

Khaiasked

My package has been stolen, what should I do

No answers
Parvathi M.R

Parvathi M.Rasked

Hi,

I see on the Fastrack website that my parcel is ready to collect at parcel connect in Newtown, NSW, Sydney. I would like to know why my parcel wasn't delivered to my address and how can I request for it being delivered to my address.

Thanks and regards
Parvathi

No answers
Steven C.

Steven C.asked

fastways deliverd my package to wrong address due to missing details of my real address which was ok before when ive received all my buys from e bay ok. at that address which was always correct before, so ive corrected that through the mail redirect system on fastways but the item got deliverd to the wrong address before the updated address got through there systems so fastways is at no fault, lesson learnt when you buy on e bay make sure your address hasent been altered or tampered with with every time you buy as this is the second time ive had to re correct it as details go missing without my knowing so my item was recovered from the wrong address no problems

No answers

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