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- Verified customer
Most expensive company regret calling them for the job
Regret giving them the job as my sewer drain started to overflow just Put jetblasterwas roots couldn't clear the root properly charge me 1k for 1hr another 8k for furtherfix
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sanjeev p.Sydney, NSW
- Verified customer
Don't use them!!!
I was given a quote of $3200 for a replacement hot water system but got this done by Rheem for approx $1500 + GST for same product.Please don't use this service,avoid at all cost.How they can get this price wrong is beyond me.
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Glenn H.Sydney, NSW
- 2 reviews
- Verified customer
Unprofessional Fastway Plumbing
Do not use Fastway plumbing. Incapable of providing acceptable standard of plumbing for an outdoor kitchen and unwilling to correct their faulty work without charging a further exorbitant rate. Also be aware that verbal quotes provided do not include GST.
2 comments
We have spoken and we have swapped emails. My issues relating to your plumbing job remain unresolved.
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Get another quote!
I called Fastaway plumbing to assess a leak that appeared to be coming through the wall. Without carefully examining the pipes or going underneath the house, I was told a full leak investigation would cost me over $1400. And then the solution on top of that. The plumber was extremely hard sell. I got another plumber to assess and fix the solution for only $451. It was only a leaky dishwasher hose.
1 comment
FastWay PlumbingFastway Plumbing
Dear Washingmachinebuyer,
Thank you for you reaching out to us, our fixed quote is provided to you upfront which includes lifetime warranty on the workmanship and same day service. We may not be the ... Read more
cheapest, but we do provide top quality service. Our recommendation to have the leak detection carried out was to ensure that there were no further leaks elsewhere for your peace of mind in the future.Similar opinion? Write a review on ieatwords.com.au!
BronSydney, NSW
- 2 reviews
Unethical
Please don’t engage Fast Way Plumbing without obtaining a competitive quote. I was told parts were expensive. Not true, paid 4 times what another plumber subsequently advised was going rate. They don’t give itemised invoices.
1 comment
FastWay PlumbingFastway Plumbing
Dear Bron,
We are not the cheapest or the most expensive but we do have a price beat guarantee. Our plumbers provide great same day service with lifetime warranty on our workmanship. In the unlikely ... Read more
event that there is an issue with the work, the plumbers rectify the issue free of charge.Similar opinion? Write a review on ieatwords.com.au!
Warning !!!!! Do Not Use This Company!!!
They quote me a reasonable price then took my card and charged a huge amount they was never agreed. They had my busy store manager digitally sign off on the job without showing her they had charged a hugely different sum to what was agreed. The ignored our attempts to contact them for 3 days and didn't return calls. They wouldn't put me through to a manager or supply the manager/owners details to contact them. And they wonder why you get upset on the phone when they rip you off around $1400 and will not put you through to someone who you can d...Read more
iscuss the theft with. Becoming upset or even swearing on the phone is not illegal however stating you record calls to me without notification that you record calls is illegal. I either assume you are lying and do not record calls or ...you are recording calls and conducting more illegal activities. The workmanship was so poor we had to get another plumber in to fix the job correctly. This is common in a lot of these reviews of you read them. This is what I have done if it helps any of you caught out by these out and out thieves..... 1. Report them to the ACCC 2. Contact you bank and challenge the transaction, they will in most cases reverse the transaction 3. Seek legal advice. I have issued a legal demand and will be proceeding to litigationSimilar opinion? Write a review on ieatwords.com.au!
So Disappointing
This started off so well with a lovely lady arranging a plumber to look at our used water heater. The service call was prompt but that’s where the positives end. After a very brief look at our heater, we were told that we needed a replacement. I accepted this but was then told the quote to replace it was over $4000! I had already done a quick search on similar models to see the costs of these units were between $1k and $2k. After saying I had concerns about the quote he says “your children are inside and can have hot water for a shower tonight ...Read more
or not. Your call”. I quickly paid the call out cost and hung up. This was nothing but predatory pricing! So disappointing. I have a new water heater being installed tomorrow at half this quote from a great company with terrific service. Would rate my experience zero if I could.Similar opinion? Write a review on ieatwords.com.au!
Lyn P.Sydney, NSW
Rip of.... Do not use them...
I had a 315L Rheem hot water tank replaced by Fastway Plumping for $4005 ( which is more than double the price elsewhere). I have to call them back 3 hours after they leave because one of the joints were leaking. I don't recommend their service.
1 comment
FastWay PlumbingFastway Plumbing
Dear Lyn,
Thank you for reaching out to us, in regards to the price this was provided to you and your husband Raymond on site before any works commenced. The quote is obligation free which you had an... Read more
option to shop else where or proceed with the quote which you and your husband Raymond were happy to accept and have the works completed for you. Our pricing includes lifetime warranty on the workmanship and also manufacturer warranty on the tank, the joints had been faulty which was stated to you when the plumber re attended and repaired it at no charge and had nothing to do with the installation itself.Similar opinion? Write a review on ieatwords.com.au!
Patrick Mitch
- 2 reviews
A professional service
Great work to the plumbers who fixed my burst pipe in the bathroom. They were prompt, courteous and reliable after coming within 20 minutes. I would give them a call again if I need plumbing services
1 comment
FastWay PlumbingFastway Plumbing
Dear Patrick,
Thank you for sharing your 5 star experience. We are so pleased to hear that you are happy with the service provided by the FastWay Plumbing team, I will pass on the feedback to the man... Read more
agement and the plumbers David and Costa to ensure they receive the recognition they deserve!Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
'Bad... Very bad... Do not use them...
You are fraudsters... you replaced our hot water system with a system that doesn't work... you left a mess... you expect instant payment and the system is not working... don't bother to come and charge us to look at it as we will see you at ncat...
1 comment
FastWay PlumbingFastway Plumbing
Dear Angela,
We believe this is a fake review and this needs to be removed immediately as we cannot locate the details in our database.... Read more
We are not the cheapest or the most expensive but we do have a price beat guarantee. Our plumbers provide great same day service with lifetime warranty on our workmanship. In the unlikely event that there is an issue with the work, the plumbers rectify the issue free of charge. Should you be a genuine customer, please contact our office on 1300 006 550. From the FastWay Plumbing TeamSimilar opinion? Write a review on ieatwords.com.au!
Spark F.Sydney, NSW
Worst service and rip of
Cheat me, charge me for change small pipe for $1200. Initially told me that its 4 hours job and finish in 10 mins and charge me 1200. Its so expensive more than see specialist doctor 3 times. Please never do any service with them.
2 comments
FastWay PlumbingFastway Plumbing
Dear Kanjal,
As discussed with you over the phone, our fixed set price was provided to you upfront after the assessment. Our quotes are obligation free and you had the opportunity to advise our plumb... Read more
ers to leave the property and receive other quotes for the works. I had called you in the past to assist and resolve the matter with you, however I was unable to do this as you refused to give us the opportunity to work with you in regards to the matter.Your sales rep so push us to do job with hima and tried to scared us that if you not do this job with us than it will be big disaster, your premises with big problem. He also said that this job it’s ... Read more
so big it takes atleast 4-5 hours with 2 people so atleast 8-10 hours in total. When they start job it’s with one person and another person went to take some stuff something, and it’s not take with one person do this job more than 30mins which very small pipe change. Even you give life time warrenty if you work but I never call even same thing happen as you guys make some other story and rip off us again. Don’t make people fool it’s not worth it.Similar opinion? Write a review on ieatwords.com.au!
chrisSydney, NSW
dodgy as hell
I'm a Landscaper, we had a cracked pool pipe that needed repairing.
The young bloke came and quoted me $5,700 to repair it. I said forget about it. He asks how much am I willing to spend, he comes back a minute later saying we can do it for that price, still I told him to go away.
Ended up getting the pipe fixed off another great plumber for $300.
Would not go near these people.
1 comment
FastWay PlumbingFastway Plumbing
Dear Chris,
We are not the cheapest or the most expensive but we do have a price beat guarantee. Our plumbers provide great same day service with lifetime warranty on our workmanship. In the unlikely... Read more
event that there is an issue with the work, the plumbers rectify the issue free of charge.Similar opinion? Write a review on ieatwords.com.au!
MonicaSydney, NSW
Crooks masquerading as plumbers.
From the other reviews I've seen, there really is no doubt. These guys are creating accounts to review themselves, because they know what they are doing is wrong. They charged us for work that was never done, and grossly overcharged for the little that they did do. They also misquoted, and double-charged. DO NOT PAY THEM. They will say anything to get at your credit card and then you're getting nothing out of them after that.
I think we will all have to take them to court over this predatory behavior.
1 comment
FastWay PlumbingFastway Plumbing
Dear Monica,
We believe this is a fake review and this needs to be removed immediately.... Read more
We are not the cheapest or the most expensive but we do have a price beat guarantee. Our plumbers provide great same day service with lifetime warranty on our workmanship. In the unlikely event that there is an issue with the work, the plumbers rectify the issue free of charge. Should you be a genuine customer, please contact our office on 1300 006 550. From the FastWay Plumbing TeamSimilar opinion? Write a review on ieatwords.com.au!
Disgruntled CustomerSydney, NSW
Please people, tell your friends not to deal with Fastway Plumbing
I firstly contacted Fastway Plumbing when I googled a "plumber in Winston Hills". They were top of the listing so I booked them to come out . It turns out they're not from Winston Hills but from Taren Point down in the far south of Sydney. I had 2 leaking taps, 1 in laundry and 1 in bathroom. I also asked him to quote me on a high pressure valve at top of driveway. He made it all sound like a huge job and quoted my $2,400. But I really only wanted 2 leaking taps fixed so I said forget about the high pressure valve, just do the 2 taps for me. He...Read more
said I would need 2 completely new sets of taps. When I told him that I didn't want to replace the bathroom taps he agreed only to change the washers. He then started telling me all the things required to replace the laundry taps, replacing pipe and a whole list of things that went with it. We are aged pensioners so didn't understand any of what he was saying, a ploy I believe he used deliberately to obfuscate and confuse. From the time he walked in til the time he left was 42 minutes and charged $1,000 comprising $381 labour (for about 35 minutes work), and $732 for 2 new laundry taps and bathroom washers. To top it all off, one of the taps is still leaking!! When we saw other posts in this forum, it is clear that Fastway Plumbing has a history of ripping people off. the law probably can't stop them, but you can....don't touch them!!Similar opinion? Write a review on ieatwords.com.au!
RussSydney, NSW
Bunch of crooks
Stated to my tenant that it was a big plumbing job and required urgent attention. Did not show her the terms and conditions of the contract, and would not break down the invoice for me the owner of the property, would sue the tenant if not paid straight away - amount $2,261.16.
I took the old part to a wholesale plumbing, cost retail $174.90. The plumber arrived at 10.00 am, sourced and fitted the part and was gone by 11.40 am - $1,000 per hour labour
Do not no do business with this company
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elita d.Sydney, NSW
Very expensive and rip off the hard earned money
I had my water tap leaking because of which I have contacted this company and the plumber came and quoted me 581 dollars and said that we need to replace the tap. When in normal scenario any other plumber could have just replaced the catriage. The price was too high compared to normal plumber. The plumber informed us that they always replace the tap for the water leaking which is not true. Finally we negotiated the price to 231 dollars and plumber said that in that case we need to buy our own tap. This clearly shows their plumbers does not hav...Read more
e sufficient knowledge and the plumber clearly said that he cannot carry thousands of carriages. Normally all plumbers have the tap catriages for basic tap and my tap was basic tap. Here I would like to state the fact that I have booked this plumber as they are advertising that for first time customer there is discount of 65 dollars. However just because he agreed to the price of 231 dollars with the condition that we have to buy our own tap, we have not been even offered the 65 dollars discount which was initially confirmed to me by customer service officer. So I again called customer service this time she mentioned that her supervisor said that we are not eligible for first time customer discount. This time she was very rude and pathetic on phone. I normally dont write review but here I am putting my review as I dont want any other people to waste their money like me when in market there are many other plumbers with good pricing and quality is available. They are profit makers and not concerned about good quality service. Very disappointed and will surely neither use nor recommend this company to anyone.Similar opinion? Write a review on ieatwords.com.au!
Not a fanSydney, NSW
- Verified customer
Overpriced quote in the extreme - also quoted $35 over phone for call out then charged $38.50
Asked for a quote to cut 2 PVC pipes going to a water heater and install 2 x PN16 caps quoted $312 - listed work items to be paid for included turning the powerpoint switch off and on described as "shutting down pump and filtration system" (2 seconds work), rotating ball valve 90 degrees (3-5 seconds of work) but together these padded out the work list with 4 more items - but not as good as the second part of the quote to turn off mains gas and unscrew a gas hose connection and screw on a cap (quote said cut when you can see the screw on natur...Read more
e of the connection) and spray test to ensure not leaking - $394 then of course GST on top and with a grand gesture of first service $65 discount a total quote of $705.10. Of course I didn't go ahead but had to pay the call out fee. Then to cap it off, pardon the pun, told $35 over the phone when I booked to get the overpriced quote and then told no its $38.50 because they then added GST when on site.Similar opinion? Write a review on ieatwords.com.au!
DisgruntledSydney, NSW
DO NOT USE THIS COMPANY - Ridiculous Prices
DO NOT USE THIS COMPANY. Totally overpriced. I initially thought they took advantage of my elderly old father but after reading other reviews seems like they try it on with everyone!
2 comments
FastWay PlumbingFastway Plumbing
Dear Donna,
Thank you for reaching out to us and we apologise that you feel this way, however we provided a fixed price upfront which you and your father had acknowledged at the time before work comm... Read more
enced and we provided a 10% pensioner/seniors discount off the quoted work and the call out fee was also waived. Our fixed set price includes lifetime warranty on the workmanship and same day serviceActually No, only my pensioner father acknowledged before work commenced and the 10% discount was added after the fact despite my father being obviously a senior. I have attempted to resolve by callin... Read more
g/emailing several times. Your fixed pricing needs to be seriously looked at going forward. We did not request same day service and we didn't get same day service. Bottom line - the service you provided did not match the grossly inflated fee you charged. Obviously you all sleep very soundly at night with one of your core values being to put profits before people. I wish you all the best.Similar opinion? Write a review on ieatwords.com.au!
DianneSydney, NSW
Nightmare!
Didn't do the inspection I asked for did the wrong pipe.Came back to do the correct one and turns out they don't have a long enough camera anyway.But I still paid over $1,400 for the pleasure.Should've read the reviews.
2 comments
FastWay PlumbingFastway Plumbing
Dear Dianne,
Thank you for reaching out to us and we apologise that you feel that way, however we provided the service to you complimentary when we had discovered that the issue was not rectified pro... Read more
perly. We tried to assist you as much as we could by providing a written report and footage on a USB for your reference.Got the job done by another plumber for $600.
My foolishness for paying you lot $1400+
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Nat
- 2 reviews
Overly priced and don't even fix the problem
My parents are not plumbers so they got fastway to come out to fix the problem thinking they could be trusted. Try anyone else but not this company. They take advantage of people that don't understand plumbing like my poor parents who are pensioners. Reading other reviews it seems quite a few people have had similar experiences. They were actually told they were given a pensioners discount. It makes me sick when I think how people can be like that, how can you take advantage of the elderly. Oh and they didn't even fix the problem, they had to get another company out to fix the problem.
2 comments
FastWay PlumbingFastway Plumbing
Dear Nat,
Thank you for reaching out to us. Your statements are completely false as our fixed price was provided to your parents which they had acknowledged and accepted before work commenced.... Read more
Could you please provide with a job number so I can look into this further for your parents or alternatively you can contact us on 1300 006 550 to discuss the matter further. I look forward to hearing from you Regards, The FastWay Plumbing TeamFirst of all if they were completely false you would not have other people commenting on here who had similar experiences. I know the truth do not tell me I am wrong. They accepted to pay because they... Read more
believed it would fix the problem. Instead this company disregarded what they suggested was the problem and after paying extortionate prices the problem continued. We have already been in contact, I'm only writing this review so others are aware of our experience just as I continue to tell others who ask me of plumbing companies. Most people accept paying for a service that fixes the problem they are having. It was the prices, the attitude, the unprofessionalism and lack of experience of knowing how to fix the problem we were having. An example is in the second sentence of your reply.Similar opinion? Write a review on ieatwords.com.au!
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FastWay PlumbingFastway Plumbing
Dear Glenn,
Thank you for reaching out to us and we apologise that you feel that way. I will be in contact with you on Tuesday as mentioned in my email to have this resolved for you.... Read more
I look forward to speaking to you and please do not hesitate to contact us on 1300 006 550 Regards, The FastWay Plumbing Team