Fastway Questions & Answers

ill leave it for the time being have another item coming by fastways so ill see how they go then

Hi Gemma, sorry to hear about your situation. I am not surprised it’s happening though you are dealing with a bunch of amateurs. The conditions are set out in point 7 and 8. Unless you have acted outside of there stipulated timeframe then they are avoiding there own policy statement. They need to compensate you, don’t back down. The refusal is probably not worth the paper it’s written on just Fastway anticS!

https://www.fastway.com.au/media/2115/fwamx_conditionsofcarriage.pdf

Yes the photo shows the item lying on the front doorstep, right on the pavement. I understood that authority to leave means 'leave in a safe place'. There is nothing safe about where the parcel was left.

Ricky B. Please read the reviews, you will realize you have many days of lies and deceptive jargon even if you can contact them. I can guarantee you will be had by these less than honest operators. I hope you have plenty of panadol as your headache is going to worsen. Sorry to be the bearer of bad news, reviews don't lie.

Thankyou mate,
I did notice all of these reviews and was very worried actually, I guess I got lucky because it came on time & as promised. I left them a 5 star review because of it. But yea, their reviews are horrible, I hope they can turn that around, they have a big task ahead. But do obviously in some cases do a great job.

Awesome mate good news, you are now in the hall of fame of receiving a package from Fastway. Legendary

100% - I always do

check with all suppliers

Hi Will, Just as Claire C, & John say, i will be also checking to make sure, if all buyers did this retailers will get the message and we can rid ourselves of these unscrupulous operators. Lets vote with our choice of courier, through the retailers who deal with them. My list involves Fastway, DHL, Toll, I am sure my list will grow. Only time will rid us from them. James M.O.C. ( My Opinion Counts ). Just found out they are transitioning from Fastway to Aramex don't be fooled.

I stand corrected. The number of negative (and mostly scathing) reviews is 6606. But to be fair, tonight Ive just noticed ONE satisfied customer review. Anybody wanting to read it before it disappears down the list into the 6606 angry reviews had better be quick. Just unbelievable.

Every time I come back to ieatwords there are new customers screaming about how bad this company is. Unbelievable! It’s like nobody there wants to know about it!

I'm incredibly frustrated and disgusted by this "company" at a loss to understand how the hell they can still be in operation

Agreed. I just contacted the vendor and asked for a refund, making sure I told them I'd like to repurchase if they can send it via Auspost or a reputable courier. It's not their fault but they need to know what people think of Fastway.

I’ve got that way now that if I buy anything online. And I buy a lot of stuff online. I ask the seller first before I purchase if they send through fastways. If they do I shop elsewhere or if I really need it I request send through oz post or couriers plz. There that bad

My parcels have been sitting in the Adelaide depot for near a month It’s sheer crap! This company shouldn’t be trading. I have applied for a refund.

There the worse

Hi Alexandra.. I have similar issue. For stress relief I now take five minutes out my day and jump on fastway website and send fake quotation requests, make them big, say 1000 items per week, give them fake email and phone number just to waste Their time, it's very satisfying.

At least they are consistent; consistently rubbish.
My shipment is coming from Qantas Wine, I am complaining to Alan Joyce next time I see him.

I don't know who Alan Joyce is but if he's the go to person to have suppliers dump these cowboys then woohoo

Hi. I have had similar issues. For stress relief I now take five minutes out my day and jump on fastway website and send fake quotation requests, make them big, say 1000 items per week, give them fake email and phone number just to waste Their time, it's very satisfying.

Yes, our parcel promised Thursday, then Friday, then Tuesday, but is was forgotten again at the warehouse. Then again special arrangement for late Tuesday, then Wednesday. The latest is to expect it Thursday, tomorrow. If they told me it was raining, i'd go outside and check!
Useless mob.
Is the CEO embarrased by this? Over 6,000 complaints and counting!
This CEO is speaking at the Retail Global conference in Qld in a few months. Really? The person in charge of this absolute mess is going to guide other people on success in business? Give us a break!
Please instead spend the 3 days of the conference in the actual workrooms not the boardrooms and see first hand what a complete mess you preside over. Try reading the 6100 scathing reviews! That may take more than 3 days though.

They don't answer the phone because they cant handle the complaints. That's if your trying to ring Fastway. As for the tracking number, it's possible it has not been dispatched. This mob are hopeless, try contacting the supplier and check the tracking number is correct. If your the one sending the item, and by Fastway, then it's a bad deal. Maybe next Christmas, I can only wish you all the luck. Hope I have been of some help.

My tracking number never got updated either. Nor did my enquiries ever get a response. If you wait >20 minutes you might get through, but there's a 50% chance they'll hang up on you as soon as they pick up the phone. I'm guessing to reduce the queue length and make it look like they're getting through all the calls they get. Good luck!

I just cannot fathom how a company with the reputation of Amazon can continue to use this company. I work all over the world and have deliveries sent by planes, trains and autoimobiles (even on a pony once in south america) and never, I repeat never, have I used a worse courier than Fastway. Without doubt *ZERO* stars.

Feedback is essential in a business. It provides information on if what you are doing is making a difference. If the same problem keeps rearing its ugly head than you are doing some wrong. So what do you do? Try something different. I thought that is what we all through life. Make a mistake and correct it next time.

You are wasting your time. They just dont get it!

It is obvious they don't care. Watch the YouTube video about "Fastway is a scam", they don't care about franchisees and by extension the business as a whole.

I think that it is a culture within the ranks. Yes they don't care. The CEO should investigate were the problem lays. Maybe change through feedback from contractors and management may help. Otherwise. the problem will escalate beyond recovery. If other service companies have problems like this. They would fixed it. The reviews all tell the same story. Maybe the CEO can start there.

ok 1st thing is call cav consumer affairs then call the ACCC as they are onto these idiots as i type i would also write to them seeking compensation plus refund the postage you paid. they will try anything to get out of it however they have failed there duty and obligations to carry out the service you paid for. many are staying away from these dicks as ppl have woken up to them however what is coming there way they will not see coming . its going to be priceless the looks on there faces.

fastway stop talking through your holes as you are also known as mailman oh maybe others do not know you do all of officeworks parcels, its part of your contract. Anyway did you hear the news 1 of our friends ended up in hospital on a ventilator due to the pressure placed on them as you did not know where the parcels where at, he had to chase them all down for you and notify you on the locations. Your sick idiots caused stress on his pregnant wife and there kids, but hear is 1 you did not see coming, there has been a join op on all delivery couriers and i am lead to believe in 2020 expect it, this joint task force is coming only for fastway along with mailman officeworks and freightsafe the other who cover the thefts taking place. Funny just jumped of the dark web and all those who have done the dirty on all there customers all your details are on it even home address, uprising you did well thumbs up.