Bought eBay item, took note that PO Box not accepted as delivery address so gave
“Parcel Collect” at mail centre. (Always accepted previously by “no PO Box senders”)
Fastways returned it to sender saying no PO Boxes accepted! Sender asked me to contact Fastways to provide alternative address. Fastways didn’t answer phone for a day, whenI did eventually get to ask the woman what sort of address would be acceptable she refused to discuss it said contact the sender and hung up in my ear. RUDE BEYOND BELIEF!
Still don’t have the item and have no idea how to have it delivered!!

They dropped the package at the completely wrong address on the porch without explicit Authority to Leave. Every time there is an issue with them! Simply terrible! I have no idea why sellers choose this service. If I knew in advance the couriers are Fastway/Aramex I'd choose another seller with a better couriers.

I would not use them due to fact that when people send parcels though fastway they never arrive. We have called and they just say they do not have enough drivers in the area. I have order two things on eBay the last 2 months and both have been delivered to a central location as they claim they do not have the drives.
I have written to them with no response.

I must admit part of the problem was the way i booked the service but Fastway did respond and correct the problem....delivery was only late a couple of days....would use them again.....

Useless - they sub out to an equally useless courier Blu Couriers -
Blind leading the blind - they have no tracking system and obviously no GPS to find streets or suburbs - 19th Century technology.

Was a little worried at first after reading all the reviews. However, I had no issues at all, the package arrived early. Just thought I would leave a positive review so people know that there are good experiences too.

I did not give a perfect 5 stars as there was some bugs on the website, i.e, eta arrival NaNHours: NaNMinutes. I am sure this is an easy fix for the devs.

Thanks.

Held on to parcel in depot for 12 days, without a reason and then returned to sender (who was in USA). Claimed address didn't exist, which it odes, and we receive parcels from this same sender nearly everyday, and all are delivered by FASTWAY. Customer service stopped responding after we pointed this out, and our delivery is now somewhere between Australia and USA, with Tracking no longer available.

A word of warning!!! Don’t use this courier company. I’m a frontline worker and during this pandemic, I had to source some KN95 masks. It took me days to find a supplier and they cost me a pretty penny too.

The supplier used fastway to send my masks to me. I’d been waiting weeks for them to be delivered and they delivered them to the wrong address. I never got them. Stay away from them, for your own sanity. Fastway Couriers shouldn’t be in business and I’m very tempted to report them.

dont bother use these people to deliver, I was expecting a parcel last week. its says delivered but I didnt get the parcel. someone in the company admitted that driver though its not safe to leave there, so he is taken back to parcel. but its been a week I have not received the parcel. there is no phone number to cal now or customer service email do not reply either

every order i have had recently that is delivered by fastway gets returned to sender with a note of all wrong address or no one home, yet all these products were meant to be left at front door, but when i have a parcel delivered by toll, auspost or fedex i get the item no problem, very poor item tracking system this company has, even the reviews of it's parent company aramex are just as sad.

It has been more than 15 business days but the parcel has yet not been delivered.
I have been told that the parcel is somewhere at the Perth depot but they are not able to locate it.
I also sent the pictures of the parcel to Perth Aramex office but haven't heard back anything.

Attached are the pictures of the missing/undelivered parcel. :'(

It is a birthday gift for a one-year-old baby girl. Sadly it hasn't arrived to her.

Was home all day waiting for package, can't get out to shop, specifically ordered courier delivery. The courier didn't even attempt delivery before taking to pickup location, which is not very convenient, not very close, up a big hill and I don't have a car (why I pay for couriers to deliver things). 24 hours later, no response to email enquiry about it.

Fastway couriers should not be in the postal service they are an appalling company, anyone using this service to ship goods should be ashamed of themselves. Totally incompetent and careless.

I purchased an item from Groupon with the tracking no showing it was shipped out locally. The shipment information is confusing with up to 28 days allowance for the parcel to arrive. It was actually shipped from China. Tracking no on Groupon doesn't give you the correct information which is considered misleading to the customer.
Fastway's tracking system will not update until 1-2 days prior to their delivery to you which doesn't help.
My parcel eventually arrived but Groupon should have the responsibility to provide accurate & informed information to their customer.

Every time i order something online and the tracking says Fastway Couriers i groan. This time a driver is lying about "attempted" delivery when I like most people work at home now how can your "attempt " fail?? How do continue to let these drivers get away with it? Funny thing my employer sent a package to my address using Fastway and the guy actually delivered it no issues, guess theres a lazy delivery guy out there who just cant be bothered doing his job.