My package sat in a sorting facility for a week. I was notified by fedex that it would be delivered on the 17th of the month by 5pm. That then changed to the 21st of the month by 5pm and we could see that it was in transit but it never arrived. I had previously left very clear instruction through the website to leave the package at the door. The next day the package was back at the warehouse in Matraville with no ETA. I called them and they said it would be delivered the next day. Then they brought the package that afternoon, i was out the back...Read more

Absolute Garbage. My package has been delayed twice. The first one was understandable as it was due to flight restrictions however the second delay is due to sheer incompetence on their behalf. Fedex reported my package as being in my home town ready for delivery where it sat for multiple days i had to talk to 2 support lines to get an explanation and it turned out that my package was still in the statewide distribution centre and they had forgotten about my package and just updated the tracking system anyway. When i asked for a refund they tol...Read more

If you ever want a parcel delivered, take my advice and NEVER EVER use Fedex.
On several occasions I have had parcels sent to me, and every time without fail, if Fedex have been involved, they have not once delivered. The lazy drivers don’t even try to deliver, all they do is take them to a drop off point and send you an email advising you that the driver could not make the delivery. You then spend the next few days trying to find out where your package is and who has it so that you can go and pick it up yourself . When you receive the email, t...Read more

My parcel was scheduled to arrive by 5pm today that didn't happen
i rang fedex got overseas call centre who had no idea tried to tell me it was still in china & that it wouldn't be here until tuesday. i quoted her details from their tracking website where it says it as at Matraville Sydney Fedex depot she is getting a tracking team to contact me within an hour allegedly.
From their useless virtual assistant !!
Your shipment has arrived at a FedEx location and is moving as scheduled for delivery.
Your package is expected to be delivered on 24 ...Read more

I bought oculus go from their official website, I have no idea why they chose FedEx as their delivery company. First the package is coming on Monday, on Monday morning they called me to confirm my address, I asked what time the driver will be around they said don't know, so I had to be home all day waiting. Next thing I received an email it's now rescheduled for Tuesday, and another email after that saying it's coming today. I'm really confused. The package didn't come on Monday, on Tuesday I got another email saying it's now rescheduled for Sa...Read more

I guess I will avoid using Fedex to receive or send item internationally. Bought something from Etsy and because the seller didn't write clearly, Fedex called me to get clarification of the seller delivery address from the BUYER. Never experience this kind of thing from the logistic company before. Also because the seller is from Europe and the custom tax should be decided from the seller and yet Fedex ask me to clarify the custom tax. All I know as a BUYER is only the price that I bought not the custom tax to send internationally. Really DON'T...Read more

Have been waiting for a shipment due for delivery on the 13th Dec. The call centre gives very little information and says someone will call back. As hours go by with no replies, I had no option but to call again and again only to be told the same thing. Yesterday I was told that they are overloaded with deliveries. I asked if this means by shipment (3 long cartons) would be given less priority. The answer was "pretty much". This morning I called early and have called 5 times in all today. Was told that part of my shipment was on the morning run...Read more

While I was checking the tracking for my delivery, it said that my order has been delivered and signed. However, I did not receive an order nor did I sign anything. Due to this, I immediately contacted FEDEX and they mentioned that an investigation team will contact me an hour. Despite this, I felt as though one hour was too long as I wanted to handle this problem immediately as I had work soon. As I was impatient, I decided to investigate myself and go to my next door neighbours house, to see if they had received my parcel by accident. Turns o...Read more

I had a package sent from Italy and unfortunately though the sender got my address correct- with a clearly stated "SYDNEY, NSW" they put 3031 and not 2031 in the postcode. Took 3 days for the package to arrive in Sydney from Italy. It went through Customs clearance-surely not a totally automated process- and then got sent to Melbourne on the basis of the Postcode! There it languished for 4 days- yes longer than it took to get here from Italy- until I rang and pointed out that it seemed to have been sent to FedEx in Victoria and was still there ...Read more