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White ElephantSouth East Queensland, QLD
Lemon
Owned 2 Fiat Ducato motorhome.Purchased both new.Major mechanical issues with both.Fiat unable to keep their own vehicles mechanically sound and reliable.First vehicle had 33,000 klms second 68,000 klms.Absolutely no support from Fiat or Winnebago.Great big expensive lemon.
Purchased in October 2021.
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TullySouth East Queensland, QLD
Terrible,so many problems and fiat won’t help us, don’t buy a fiat for God’s sake DONT
Did love it
Now it’s a money pit and still cannot use it, fiat won’t help us and east west fiat haven’t a clue and keep changing things for the hell of it
Purchased in June 2021 for $125,000.00.
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Jeff TSouth East Queensland, QLD
- Ducato Series 2 (2005-2014)
- Verified purchase
Unable to get replacement parts in a reasonable time
Purchase new Fiat Ducato Motorhome October 2017, the vehicle has developed a suspension issue January 2018 in the front RHS strut and needs replacement parts, Fiat will supply under warranty but have no stock and have ordered parts from Italy, I was told today will no be available until April, I find this unacceptable for the vehicle to be off the road for 3 months. I am also waiting for an oil filter again no Stock in Cricks Mansfield. I think I am being reasonable to expect basic consumable parts to be in stock. Its unfortunate to have these issue because the vehicle is very well appointed and good to drive.
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GruntBrisbane
Clutch slave failures x8 in Ducato 2011 long wheelbase 160
Hey Rick what model did you have we have 2011 its had 8 clutch failures. How did you get it replaced under warranty Fiat dealership can't/won't give any answers as to why it keeps blowing the slave clutch. We are to point where it is beyond ridiculous this last one did 270km and blew out. The motor is strong and never given any trouble, the paintwork is now starting to peel in a few places and has faded badly but the major issue is the clutch. Has anyone else had this same issue and how many times.
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DaveBobdi
- 3 reviews
Faulty paint work on most vans.
This is my 3rd fiat ducato motorhome and i can't believe my paint work is falling off.. I now have spotted over 12 motorhomes with the same problem and i have finally met a person that fulled me in.
Fiat is aware of the major problem and will repair it if pushed as the fault is well known.
This guy received a full paint job after going to fiat.
We all should contact 2gb if fiat stats that they won't re spray the vehicle..
I will be on the phone tomorrow to get the ball rolling regarding my crapy stray job.
March 23rd 2017 Update: Faulty paint work on most vans.
I own a 2007 fiat Decato motorhome.
About a year ago i noticed my paint dropping off the van.
...Read more
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the worst van I ever drive!
junk,junk,junk....the engine warring lights staying on from new,,then loosing power for good 15-20min,been in dealer workshop so many time, still not fixed, every time they replace something, obviously not for free.cost my boss a lot of money.the dealer run of idea what caused the problem.
STAY AWAY OF FIAT DUCO!!!!!!
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Grog
- 2 reviews
Junk junk and junk
Electric issues all over the shop, Tin can for a clutch problems two many issues to list stay away from them crap box vehicle. One clutch at 110000 now looks like another at 27000 starter motor went twice whipper motor replace twice. Now looks like the glow plugs have never work in it.
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barryperth
never out of the workshop
have had similar probs air conditioner leaking fuel alternator failure electrical failure particulate filter failure egr failure at present the vehicle has been out of action for over one month and fiat cannot find the fault also be aware that the spare wheel will cannot be lowered (the mechanism has been replace twice to no avail)
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Granny GGold Coast
- 5 reviews
Bought a Sunliner motorhome new in 2010 and chose to have it put on a Fiat Ducato.
The Sunliner part of the motorhome has been reliable, not so the Fiat. We did a radiator fan under warranty and since then an electro valve and electrical problems, repeated problems with air conditioning a cable harness a water pump, a diesel leak and now we are homeless while the gearbox has been removed with a transmission problem, maybe the clutch? The air conditioner is patched up as we also need another cable harness for that which is in excess of $2,000! Oh and the paint peeled off the cabin too. We had huge difficulties in getting a...Read more
ny response from Fiat for the last two years until December 2015 when we were recompensed some of the money we had paid out as a good will gesture. We certainly need some good will after letters and emails remained unanswered We felt at least listened to. We had planned to live in the van for several years and travel but can't afford to keep getting it fixed so will sell it when it is fixed .1 comment
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Betty SHarden NSW
- 2 reviews
A wonderful vehicle
Excellent driving experience. The paint peeled off the roof in 3 years, I had the roof coated with Therma Shield paint which has proven to be excellent. The vehicle has gone into limp mode three times recently and I now have to turn the ignition key 3 times before it will start. I have done 150,000 km. It handles very well. I get 10km to the litre. It is now 12 years old.
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SuzinauzTasmania
- 5 reviews
Motorhome-Talvor Hayman on a 2012 Fiat Ducato 160 multi jet
Quality at its best.
We purchased a 2012 Talvor Hayman mid en-suite with Fiat Ducato cab on a Al Ko chassis 26 ft long. We have traveled 42 000 km so far in all sorts of conditions from Gold Coast to Perth then onto Tassie brrr for a month before arriving back home. May I say in absolute comfort without a hiccup. The ride is divine. It is so comfortable you arrive at your destination almost refreshed. We had our first service while in Perth.
Front springs needed an upgrade to a King spring (made in Tas) as it bottomed out occasionally. We ha...Read more
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sewjanet2Ballina
Fiat Ducato
Paint work is not satifactory does not last three years on roof and just had ringing back and forth to fiat to get it done they kept telling me it was out of warranty but is not till august 2015 . I am not the only person that has paint problems with this vehicle
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richard bullockCAIRNS
- 9 reviews
- 2 likes
Automatic gearbox problems,longevity of Fiat components.
March2015 AT 77000KM,Fiat Chrysler dealer took 3 days to diagnose leaking clutch slave cylinder problem,with Fiat technical dept help.Took vehicle to an independent transmission repairer,who knew all about the fault,as they repair on a regular basis for the local Fiat dealer.Took a week to repair,at a cost of $5300,inc. replacement of clutch and master cyl.,engine and transmission had to be removed and replaced.So total cost inc. tilt tray$275,and accommodation, approx $7000.Replacement parts were the same as failed ones,so one can presume this...Read more
has to be done every 80,000km or so. 3 months previously transmission accumulator had failed,cost inc repair and tilt tray $2000.,a year before throttle control failed cost $1500.Rang Fiat commercial consumer line,professed no knowledge of the problem.If Fiat want to succeed in this country,they need to recognise and rectify their problems,as other manufacturers do,and also be better in dealing with customer complaint and problems.It should be noted that this vehicle travels from Cairns to Victoria once a year,and is not used as a car, ie the clutch part of the transmission has not been used extensively, so it can be presumed that it would not have lasted this long if being driven as some vehicles would. July 20th 2016 Update: Follow up to my previous experiences, automatic transmission problems I was eventually contacted by a very helpful person from Fiat head office, who eventually refunded approx. $2100 towards my costs. Aprox 12,000km later, at 90000km, the master cylinder for the cluch operating system, on the automatic transmission failed, putting me to further cost and inconvenience. So for a vehicle which has still not travelled 100,000km, I have to say this is a very poor performance.3 comments
A further follow up my automatic transmission problems.Firstly a correction,it was the small resevoir,for the clutch operating system that failed,at 90,000km,not the master cylinder,it was leaking flu... Read more
id,and had to be replaced.Luckily towing was not required this time,but i lost two days,and had 400km of extra travel.It should also be mentioned that the replacement transmission accumulator,failed at approx.80,000km,eventually after much dicussion with Fiat the total ammount was refunded!However,this episode caused me a further delay of approx 4 weeks,as the dealer was so so busy!!!The huge time delay was because the Fiat dealer thought that the whole engine/trasmission had to be removed again,to replace what they thought was components that had failed again,ie either the clutch or slave cylinder.At the last minute,as the transmission was about to be removed,the second failure of the accumulator was finally diagnosed!So my conclusion is that,Fiat dealers are lacking in training,with regard to diagnosing problems,and seem to lack the capacity,and resources to service warrenty and other problems,in these vehicles.I should add that i do not include the longer term Fiat dealers,who have been asociated with the Fiat product,prior to their involvement with Chrysler,These i have found very knowledgable,helpful,and go out of their way to get you mobile again.Unfortunatly it is not always possible to breakdown,or have the option of getting to these dealers.Further follow up 92,000 km,Now transmission warning light comes on intermittently,when this happens all gears,are lost/unavailable,ie no drive.You have to coast to a stop,and hope that, at some time ... Read more
,after stopping and starting the engine,you can get drive back again!Fiat dealer,checked system with analiaser,and yes fault codes are shown,but nobody can say where the fault was!So one drives off,and hopes,it may have been due to,perhaps a faulty connection. I have to say this doesnt instill much confidence, or faith in the vehicle,wondering if this will occur,in a remote location,resulting in a very heavy bill for a tilt tray.All,of this,and the above for a vehicle,brought new,and with regular,Fiat sevicing,that has yet to cover 100,000km.Perhaps,its time for Fiat,to back its product,and maybe rework,this troublesome area.I should add,that Fiat did pick up,the last bill for the analysis.A further follow up to my saga of owning a Fiat Ducatto.I have now sold the vehicle after owing it from new,after exactly ten years.Please see the previous details i have written before.
Apart from ro... Read more
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Karl PSydney Surrounds, NSW
- 4 reviews
- 12 likes
Fiat Customer service is a joke
We have a 2013 fiat ducato. The oil filters has burst 3 times and all fiat will do to mask the problem is change the oil and filter and send us on our way. Each time this happens the vehicle is there for several weeks before they even look at it. Then fiat customer service just gives you the run around, saying that you need to take this up with your dealer, who no longer sells the vehicles anymore because the customer service is rubbish. The price of this car is attractive when buying, but stay away from them, as they will end up costing you much more then any other vans on the road with repair time and they try to hit you up for repair cost too. Fiat australia you should a shamed of your selves. Fix your problems properly
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peterhgbelmont
Terrible warranty
Fiat australia has to have the worst warranty i have ever been associated with .I have been trying for nine months with a problem with the rear sway bar ofn my fiat ducato motor home they refuse to cover the problem under warranty .
they never return your phone calls I would have made a hundred phone calls regarding this problem .I feel like i am bashing my head against the wall .What ignorant people .Great vehicle terrible warranty .customer care centre is no better regards Peter
Bad warranty service
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TravellerPerth, WA
- 2 reviews
- 7 likes
Never again.
Good looking van, very nice to drive and well equipped. I believe it is the only van that can carry 2T.
But, after 60 K ( 1 year old ) is the clutch gone, and fiat doesn't come to the party. Around 3.5 grant to replace the clutch. The tyres are very expensive to, 500 each.
Nice to drive.
Clutch gone after 60K
2 comments
Fiat australia has to have the worst warranty i have ever been associated with .I have been trying for nine months with a problem with the rear sway bar ofn my fiat ducato motor home they refuse to ... Read more
cover the problem under warranty . they never return your phone calls I would have made a hundred phone calls regarding this problem .I feel like i am bashing my head against the wall .What ignorant people .Great vehicle terrible warranty .customer care centre is no better regards PeterUpdate on my first post. The fiat has now 310,000 km on the clock. Replaced the clutch slave cylinder 3 times, fiat came to the party ones. The paint is peeling off, on the roof, windscreen, side, al... Read more
most everywhere. Replaced the switch for the ac 2 times, a new starter motor, new taillights( circuit burnt out ), a fuel leak above the fuel tank. A starter motor from fiat Au $980, got on send over from the UK in 3 days, $295. We get so ripped off by fiat for parts in AU. Never had any engine problems, all by all had a good run. Don't know if I buy a new one though.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Barry Jasked
My Ducato 2011 Comfort-Matic transmission failed at 53000km, (loss of gears) I had hydraulic accumulator replaced, vehicle performed well.
Now after 90000 km, (at 62000km), I notice the Hydraulic Clutch Fluid cylinder is near on empty. Q. Should I top up Hydraulic fluid and keep driving or take vehicle back to repairer to ensure that faulty parts or workmanship is not the cause of loss of fluid ??>
Your guidance would be much appreciated..
Thank you, Barry J.
1 answer
We have this problem of loss of both the Brake fluid and hydraulic fluid at 21000 km mechanics suspected a leak in the Actuator and leaking of the Concentric slave cylinder but where unable to find fluid anywhere, we have topped up both reservoirs for about 13000 km till last month with lost all gears and have now replaced the actuator /the clutch full of DOT4 /and Concentric slave cylinder cost more than 6000NZ dollars
Gerald Gasked
Is ceramic polish any good?
Danasked
Engine check light is on. Is this a common fault? what is the usual reason for this. Oil water.
2 answers
i havent had that problem only problem i have had is gearbox
You will need to read the onboard computer with a OBDII scanner. The MIL light (malfunction indicator light) comes on when a fault has registered 3 times consecutively. A code will indicate what needs looking at.
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Granny G
As a postscript to this post after paying in excess of $9,400 for the replacement clutch, master cylinder etc and a minor service we got several hundred kilometres from the repair garage and found th... Read more
at the cylinders associated with the clutch that held clutch fluid and brake fluid had been leaking and we couldn't get them in Milldura so had to wait and get the clutch fluid sent to Mildura before retracing our steps to the repairer to get it fixed. We were lucky that it was their error so fixed at their cost. Fiat not interested in fact told me that it's not uncommon to need a replacement clutch at 100,000 kms! We are selling the van asap