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Reviews

(277)
(16)
(1)
(1)
(9)
  • Transparency
    4.8 (89)
  • Customer Service
    4.9 (102)
  • Loan TypeFixed Rate (62) · Line of Credit (3) · Variable Rate (1)
  • Application Process
    4.8 (101)
  • Timeliness
    4.8 (98)
  • Loan Term3.978 years (45)


Irresponsible Lenders

published

A company that will lend money to anyone, setting them up for failure. Astronomical interest rates and additional charges for people who are ‘risk’. If you need to add such charges and huge rates because someone is risky then perhaps they are not able to afford the loan in the first place. There are much better deals out there. Unfortunately they hide behind the protection of the policies as they cross every T and. Dot every I.



Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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Bradley Osborne

Bradley OsborneWide Bay-Burnett, QLD

  • Verified customer

It’s simple.... amazing

published

Sharna OMG perfect Communication. Easy to deal with. Nothing was to much, willing to help in any aspect.
Working together over the few days was amazing if I had a question or slight problem she had a answer and the solution!!!!!
Again thank you so much Sharna and Finace 1 :)

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateFebruary 2020
Car ModelBoat
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Review collected in partnership with Finance One

Amber-Rose Raffaele

Amber-Rose RaffaeleWide Bay-Burnett, QLD

  • Verified customer

Perfect service.

published

Luke was a pleasure to deal with, Great customer service, quick response, Everything got done very quickly and I’m very pleased, the repayments are affordable and you don’t end up paying an arm and a leg back.
Would 110% recommend.

Transparency
Customer Service

Review collected in partnership with Finance One

  • Verified customer

Excellent service

published

We had Prompt responses throughout the whole process. Very informative and kept us up to date on where everything was at. Excellent customer service and highly recommend! Thank you guys

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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Review collected in partnership with Finance One


Brett Belford

Brett BelfordNorth Queensland, QLD

  • Verified customer

Wonderful thanks

published

The service I received was friendly and helpful.from one mistake with my car was not a good one but with finance 1
All is good with 2020 bring it on thanks team number ONE and service girl Abby Blanch

Review collected in partnership with Finance One

The reviewer stated that an incentive was offered for this review


Georgia was so helpful

published

Customer service was great, Georgia was extremely helpful throughout the whole process.

Very satisfied existing customer

No unexpected costs, and i felt like Georgia gave great advices regarding gap insurance.

Great work allround

Transparency
Customer Service
Application Process
Timeliness
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  • Verified customer

Old School Service by real people.

published

Cassandra and the team at Finance One made the everything very easy and kept me up to date during the whole process.
Highly recommended these guys if you are looking for a loan.

Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateFebruary 2020
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Review collected in partnership with Finance One


Excellent... well worth it

published

Customer service was outstanding.. very polite lady’s and great communication and conversation. And went over every detail . Well done to customer service . Great work well done .. love there work keep it up

Transparency
Customer Service
Application Process
Timeliness
Loan TypeLine of Credit
Car ModelHolden Ute VE (2007-2013)
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  • Verified customer

Exceptional

published

Highest level of customer care.
Luke Newton went above and beyond to help me with the process keeping me updated and informed with my loan application.
Can highly recommend Finance one to any one looking for a loan.

Craig Garratt.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers

Review collected in partnership with Finance One

Great service and a Great team

published

The help and service i got from luke and the rest of the team was greatly appreciated very nice to work with on the application and I highly recommend finance one to anyone

Transparency
Customer Service
Application Process
Timeliness
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Donald Modina

Donald ModinaSouth East Queensland, QLD

  • Verified customer

Loan application

published

Thank you Abby for all your help on my loan process, great service from all of you involved on my application process, highly recommended whoever want a personal or car loan from these guys

Transparency
Customer Service
Application Process
Timeliness
Loan Start DateFebruary 2020
Car ModelToyota Camry
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Review collected in partnership with Finance One


  • Verified customer

Great customer service.

published

Luke was extremely helpful and reliable when it came to organising our finances. He had great customer service and went above and beyond. Saying that- the whole finance one team was amazing. Everyone we spoke with was great.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers

Review collected in partnership with Finance One


Andre

AndreSydney, NSW

Very good

published

Very good
Luke help me all the way.
The contract is all nice and clear .
Thanks a lot for help me out.
Now I will be able to get my new welding machine.
Thanks

1 comment
Finance One
Finance O.Finance One

Such a smooth process

published

The customer service was exceptional, so polite and friendly.
There were no hidden costs or surprises which can really hurt trust among other lenders.
I’m very satisfied overall with service, flexible repayments and no charges if I choose to payout my loan sooner.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateFebruary 2020
See all answers
1 comment
Finance One
Finance O.Finance One

Thank you for your great review, Peter. We loved reading how our 'customer service was exceptional...polite and friendly'. We look forward to working with you again in the future. Thank you again, from all the team at Finance One.

Brick

BrickSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Love my new car

published

The service was great from Sheree Lawn, l look forward to doing more with Finance one in the future. The team that helped me thru the paper work was amazing, l don't think l could of done it alone, so Thank you for your help

Transparency
Customer Service
Application Process
Timeliness
Loan Start DateFebruary 2020
Car ModelHolden Commodore VE
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1 comment
Finance One
Finance O.Finance One

Review collected in partnership with Finance One

Carman Williams

Carman WilliamsGreater Melbourne (Outer), VIC

  • Verified customer

Refinanced without any issues!

published

Cassandra was amazing from the start! She helped me refinance and obtain a vehicle upgrade with no hassles and helped every step of the way! I was approved in less than a week from enquiring and with the constant communication and support I was able to secure a new car that suits my family’s needs! Excellent service and open communication with the feeling of a personal touch to make you feel that you are important! With having a not so great credit rating, I was approved and I am over the moon!

Transparency
Customer Service
Application Process
Timeliness
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1 comment
Finance One
Finance O.Finance One

Review collected in partnership with Finance One


Jacqueline Christerson

Jacqueline ChristersonGreater Melbourne (Metropolitan), VIC

  • Verified customer

Amazing Service

published

My experience with Finance One has been amazing. I was dealing with Cassandra who made the process so simple and easy for me. I would definitely recommend Finance One to others. Cassandra helped me from start to finish and was there every step of the way. She has been a great help and I would say an asset to the company. No unexpected extra costs and the rate was a little high but I expected this. The communication between myself and Cassandra was fast and she responded to all my enquiries!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJanuary 2020
Car ModelMazda CX-3 DK Maxx
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1 comment
Finance One
Finance O.Finance One

Review collected in partnership with Finance One


  • Verified customer

Quick and easy finance to buy a car

published

Sharna was great. She helped every way possible. She was quick to reply with every email and also gave us the info we were looking for. Couldent rate her customer service enough. She was a 11/10

Transparency
Customer Service
Application Process
Timeliness
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1 comment
Finance One
Finance O.Finance One

Review collected in partnership with Finance One


healzam

healzamSouth East Queensland, QLD

Super helpful

published

Finance One have been helpful every step of the way. Finance One are super helpful, and I love how communication is kept up at every stage of the process. Sharna has really helped us with our application

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJanuary 2020
See all answers
1 comment
Finance One
Finance O.Finance One

Thank you, healzam, for your 5 star review! Finance One loves to read our customer service was "helpful every step of the way". We have passed on your comments to Sharna and the team. We look forward to supporting you in the future.


Glen Evans

Glen EvansPerth, WA

  • 2 reviews
  • Verified customer

quick reliable services

published

excellent customer service, quick response,only took 3 days to complete process and was guided thru the whole way. very happy with the service i received.woulod highyl reccomend to other customers

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJanuary 2020
Car ModelMercedes-Benz M-Class W164 ML 63
See all answers
1 comment
Finance One
Finance O.Finance One

Thank you for the 5 star review Glen! We loved reading our teams support was excellent, quick and reliable - this is definitely what we strive for! We have passed on your comments to the team. Thank you from all the team at Finance One.

Review collected in partnership with Finance One


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Questions & Answers

Ashleigh B.

Ashleigh B.asked

Does anyone know finance ones bsb and account number?

2 answers
Elizabeth
Elizabeth

Not sure but on my welcome information they have bpay details might be worth checking through your paperwork

Finance One
Finance O.Finance One

Hi Ashleigh,

We no longer use direct deposit as a payment method, however we do accept payment over the phone using debit card, or you can use your unique BPAY details to make the payment. Details are provided in your welcome letter. We are also able to schedule direct debits if you wish.

You can contact [email protected] or call our office on 1800 346 663 and one the team will be able to help. I hope this has been of assistance. Makala, Finance One.


Curious

Curiousasked

Hey can you explain the prices to me please?

1 answer
Gringo
Gringo

Not sure what u meen


Get an answer from our members and Finance One representatives

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