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tonyGreater Melbourne (Outer), VIC
Simple no fuss lending
One can never complain about great service
Jeff and Malinda do an outstanding job and make the whole process an ever so easy process.
Keep up the good work and I look forward to dealing with you in the future
Tony
1 comment
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EDGE LIVINGHobart, TAS
Professional and efficient service
I have several vehicles financed through finlease and each transaction gets easier.
Great service and teamwork in a very professional manner;
I always give finlease the opportunity to quote and they are very competitive.
1 comment
Finlease M.Finlease
Thanks Edge Living. Lovely to see you we have financed several vehicles for you. I have passed your comments on to Dale from our Tassie office who will be delighted to see this feedback. Kind regards Mark O’Donoghue CEO
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MaggieSydney, NSW
Very professional and efficiency service
The service is so productive with very friendly manner. I am very satisfied with the loan as it is my expectation. Wonderful team work with understanding what the customer needs.
1 comment
Finlease M.Finlease
Hi Maggie, thanks for this feedback and appreciate the comments around our teamwork. We look forward to working with you again in the future. Kind regards Mark O’Donoghue CEO
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TAHSouth East Queensland, QLD
- 2 reviews
TROUBLE SHOOTING IS THEIR THING
I initially had a few concerns regarding this company however they have helped me to work through it. I would highly recommend if you have a problem to contact the CEO Mark
1 comment
Finlease M.Finlease
Hi Tah, thanks for this feedback which I am very clearly concerned about and would like to speak with you in person so I can get to the bottom of this. Please call me on my mobile 0412 320 872 so I ... Read more
can have a look at your file. In the seven years we have been running product review this is only the second review I have seen of this nature & concerningly the other one was earlier this week. I am assuming this was a finrent rental which we would have facilitated on behalf of a vendor and I need to see if you have been unfairly treated within the commercial terms of the arrangement. You have my assurance that I will act on this immediately once I have details of your transaction. Kind regards Mark O’Donoghue CEO.Similar opinion? Write a review on ieatwords.com.au!
MarkSydney Surrounds, NSW
- 3 reviews
Great company great service
We have now used Finlease many times, and each time we get great results, quick, on the ball, personal service, means our equipment is delivered when we want it and in time to be put into immediate use
1 comment
Finlease M.Finlease
Thanks Mark, appreciate the positive feedback and thanks for continuing to use Finlease. Kind regards Mark O’Donoghue CEO
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DanonGreater Melbourne (Metropolitan), VIC
- 2 reviews
Never Again!
By far the worst company to ever deal with when it comes to customer service & communication! They start off great when they want your business, but when the contract comes to an end and you are led to believe when you signed up that it does end, it in fact doesn't & they continue to charge thousands for equipment that you believe is already paid for. Be careful they don't continue to charge you... make sure you read your T&C's before signing, because when queried on certain clauses, the staff can't, or won't, answer any questions you have abo...Read more
ut them. To us, they are a big company that bullies small businesses, that's the simplest way to describe our experience. Just hope the staff there can sleep well at night by almost sending our small businesses under, with debts accruing that we didn't understand why they continued to accrue. Email questions were not answered, but simply replied to with threats of credit default listings, by hiding behind special clauses that they will not explain. My best advice is to proceed with equipment financing with this company with extreme caution.5 comments
Finlease M.Finlease
Hi Danon, I am very concerned to see your review and cannot find your details on system via a first name search. Would you be able to call me on my mobile 0412320872 as soon as possible so I can see i... Read more
f this is in fact a Finlease transaction. As you can probably see, the usual feedback we receive on over 700 reviews is markedly different to your experience and I want to investigate this as a matter of urgency. Thank you Mark O’Donoghue CEOHi Mark, thankyou for your response. It is definitely a finlease transaction & I am happy to speak with you, but not sure what it will resolve as I already brought my issue initially to the previous C... Read more
EO, your complaints team, your accounts team, who all wiped their hands of it and even the Ombudsman, but to no avail, so felt I had exhausted all avenues to be heard previously and was hitting brick walls. It is a pretty long story, so if you want to ask your accounts team about the the recent Ombudsman result, you will find who I am. I didn't put my name as I feared retribution from your team.Finlease M.Finlease
Hi Danon, I am the founder and CEO of Finlease, so very concerned that you think you have already spoken with our CEO. I would very much like to speak with you so if you could please give me a call ... Read more
on my mobile 0412 320 872 I would like to get to the bottom of this. It sounds to me that you have had a rental agreement which would have been facilitated by our finrent division on behalf of a supplier and I need to ensure that you have been treated fairly through this process (within the commercial terms of the agreement) which you clearly believe you have not. I can only assist if you will communicate with me. Thanks Mark O’Donoghue CEOSimilar opinion? Write a review on ieatwords.com.au!
Merissa SadlerSydney, NSW
- 2 reviews
- 1 like
CUSTOMER SERVICE WAS OUTSTANDING!
I have dealt with Finlease before and will continue to use them for all our business finance as well as recommend them to people I know. Both times, their customer service and efficiency have been exceptional and they have been so helpful ensuring a normally stressful task of obtaining finance is hassle free! Christos' customer service needs to be recognised as he is amazing! I know who to go to for all my finance needs....FINLEASE!
1 comment
Finlease M.Finlease
Thanks Merissa, such a lovely review and I have passed your comments on to Christos who will be delighted to see this feedback. Our business has been built on happy clients such as yourself coming bac... Read more
k time and time again. Thank you. Kind regards Mark O’Donoghue CEOSimilar opinion? Write a review on ieatwords.com.au!
JoanneSydney, NSW
- 2 reviews
2nd transaction was just as good as the first
This was the second time in a matter of months that we have used Finlease for business finance. 2nd time round was just as easy as the first. We will certainly be back for round three. Thanks to Victoria, the finance was made turned around faster then we ever expected. Well done Finlease!
1 comment
Finlease M.Finlease
Such lovely feedback thanks Joanne, I have passed your comments on to Victoria. We look forward to working with you again soon. Kind regards Mark O’Donoghue CEO
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KmercialGreater Melbourne (Outer), VIC
- 2 reviews
EASE AND PEACE OF MIND
It was so easy and simple and you feel you are in right hands and they keep you updated at all steps.
Its strongly recommended. The important factor is they keep on guiding you at each step what they need and when the process will complete.
1 comment
Finlease M.Finlease
Hi Kmercial, thanks for the feedback. You have said exactly what we strive to achieve, in making it simple easy and keeping you well informed throughout the process. Thanks for working with us and we... Read more
look forward to assisting you again in the future. Kind regards Mark O’Donoghue CEOSimilar opinion? Write a review on ieatwords.com.au!
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Efficient company would defiantly use again
After receiving a recommendation from a close friend I contacted Chris from Finnlease to organise a loan. Chris was extremely efficient in his response and worked quickly to get us the best possible loan for our new truck. We were very happy with the service and would defiantly use them again.
3 comments
Finlease M.Finlease
Thanks for the feedback Elizabeth, I have sent your review onto Chris he will be delighted to see this and lovely to see that you’ll be coming back again. We look forward to working with you. Kind regards Mark O’Donoghue CEO
He really does deserve the credit !
Finlease M.Finlease
Thanks Elizabeth
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ShaneMetropolitan Adelaide, SA
Raving fan
Both Malinda and Victoria have given me nothing but Raving fan service for 2 deals now. Every bit of information and instruction on point, no chasing or delays. Speedy responses and taking control of the communication with the supplier allowed me to go about my business.
1 comment
Finlease M.Finlease
Hi Shane, this is such great feedback on so many levels and is exactly what we strive for. Our clients need to feel confident that everything is taken care of on time with no surprises so, as you say ... Read more
they can get on with their own business. It’s clients like you who are “raving fans” which has built so much about business over 30 years through telling other colleagues and associates about your experience with Finlease. Thanks for taking the time to do this review. Kind regards Mark O’Donoghue CEOSimilar opinion? Write a review on ieatwords.com.au!
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Efficient and quick service
I found the service to be excellent. The person I was dealing with was punctual in his replys to me and was easy and efficient in corresponding. There was no additional costs that I didn't expect and the rate is okay for me. Thank you for the great and easy experience.
1 comment
Finlease M.Finlease
Hi Craig, thanks for this feedback, it is exactly what we look for as a client experience. Punctual Easy and Efficient is the way it always should be. We look forward to working with you again in the future. Kind regards Mark O’Donoghue CEO
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RachaelHobart, TAS
First Rate Service
When you are time poor during business hours, the service Finlease are able to provide in working out the best options for your finance needs is so valuable. Stress and hassle free. We have been extremely satisfied with this service and we are now wondering why we haven't engaged the services of Finlease earlier. We look forward to continuing our relationship with our broker for future needs.
1 comment
Finlease M.Finlease
Hi Rachael, thanks for the positive feedback and I will pass your comments on to Dale in our Tassie office. The greatest compliment you have paid us is your comment wondering why you had not used Finl... Read more
ease previously. Any relationship has to start somewhere and we look forward to working with you for many years to come. Kind regards Mark O’Donoghue CEOSimilar opinion? Write a review on ieatwords.com.au!
StevePerth, WA
So helpful!
We borrowed money for a range of equipment from different lenders. The service provided by Miles and Victoria was outstanding. Both were attentive to our needs, processed everything efficiently, and in a timely manner. We recommend their service heartily.
1 comment
Finlease M.Finlease
Hi Steve, thanks for your comments & I have passed them on to Miles and Victoria who will be delighted to see this feedback. Thanks for entrusting us with your finance requirements and we look forward... Read more
to working with you again soon. Kind regards Mark O’Donoghue CEOSimilar opinion? Write a review on ieatwords.com.au!
rajaGippsland, VIC
easy process
I found the process to be easy and was done online.
communication was quick and accurate.
No real hiccups except I was charged Direct Debit from my account before product arrived in store.
3 comments
Finlease M.Finlease
Thanks for your feedback Raja, typically finance payments are made monthly in advance with the first payment made at settlement. I assume in this instance that the supplier needed to receive payment... Read more
prior to handing over the goods and this would have been the reason why the payment came out a day or so prior to receipt of the goods. Thanks for choosing Finlease and we look forward to working with you again soon. Kind regards Mark O’Donoghue CEOHi Mark, thanks for your response.
In this instance I have still not received my equipment, however my payment came out on the 29th of July, I am not impressed as I am paying for something I don't hav... Read more
Finlease M.Finlease
Hi Raja, can you please give me a call on 0412320872 as I would like to have a look at your circumstances on this transaction. Thanks Mark
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Evolution DisplaysSydney, NSW
Help us to get finance for our laser cutter
Michael Ryan
Michelle Walters
These guys are excellent and they help us get finance for our laser cutter, to the point, no extra cost and once finalised come to our office for sign and no need to worry about anything
100% satisfied with their service
1 comment
Finlease M.Finlease
Hi Evolution Displays, thanks for the wonderful feedback on Michael and Michelle. I have passed your comments onto them as they will be delighted to see this feedback. High levels of service such as c... Read more
oming out to your office to sign documentation is exactly what we should do for our clients. We look forward to working with you again in the future. Kind regards Mark O’Donoghue CEOSimilar opinion? Write a review on ieatwords.com.au!
Signal Waste RecyclingMetropolitan Adelaide, SA
Great Guys
We use Neil and his team to finance waste bins and our waste trucks. We love Finlease because of the personalized service..... and the free socks.
They find us the money that others cant.
Love the work guys.
1 comment
Finlease M.Finlease
Great to see that you love our socks and thanks for the lovely feedback for Neil and his team. Our business has been built on happy clients such as yourself coming back time and time again. We look fo... Read more
rward to working with you for many years to come. Kind regards Mark O’Donoghue CEOSimilar opinion? Write a review on ieatwords.com.au!
Great ServiceSouth East Queensland, QLD
Helpful Service
It was our first time working with Finlease & our first equipment finance loan. The process was easy. The communicated through email advised exactly what we required and when. The application went through quickly and easily. Very satisfied with the options and interest rate provided was less than expected!
1 comment
Finlease M.Finlease
Thanks for your feedback and appreciate your comments. Lovely to see you obtained an interest-rate which was better than what you expected. We look forward to working with you again in the future. Kind regards Mark O’Donoghue CEO
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Stress free finance
Neil and his team do great work, taking care of all aspects of your finance.
I have continued to use Finlease even though we have moved our business from SA to QLD
1 comment
Finlease M.Finlease
Hi SRW Haulage, thanks for the positive feedback on Neil and his team and great to see that you continue to use our services. Kind regards Mark O’Donoghue CEO.
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Great service
From the initial inquiry to the supply of the equipment this whole process was very fast and streamlined.
The rep was great with gentle follow up of documents which were waiting on me to action.
Overall very happy.
1 comment
Finlease M.Finlease
Thanks A Way, to do the job well, we do need to closely manage the process to ensure our clients get what they need and on time. It is great to see feedback which indicates we do this at a subtle leve... Read more
l. We look forward to working with you again soon. Kind regards Mark O’Donoghue CEOSimilar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
CDGasked
Hi guys how do you guys go with 100% on a boat? I want ready my house and buy a boat and live on it?
1 answer
Finlease M.Finlease
Hi CDG, best you give one of our team a call (or we can call you if you provide your mobile number and which state you are in). We do need to say from the outset however that currently we have no funders who will finance live aboard boats. Apologies
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Finlease M.Finlease
Hi Tony, really appreciate this positive feedback and I passed your comments on to Jeff and Malinda. We also look forward to working with you again soon. Kind regards Mark O’Donoghue CEO