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Nikki
- 2 reviews
Terrible service.
If you want to make a complaint you can’t make it as part of the call you have made for service support or assistance. A separate email needs to be sent. First state super then respond I cryptic emails that don’t help or address you’re circumstances. When you call to seek further advice staff refer you back to the email that is not clear. If I was to make an educated this happens because staff do not understand what has been sent out themselves. I would not recommend this super fund to any one based off service.
1 comment
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MikeCentral West, NSW
- 2 reviews
Happy with there performance
I opened a first state super account approx 10 years ago when i was unable to salary sacrifice to my SASS account .
After reading some of the reviews on this site about low returns and high fees i got my last 3 annual statements out 2016/2017 in growth fund the yearly fees $95.00..investment earnings aprox 12.3%........2017/2018 in growth fund yearly fees $109.00 rate of return 10.1%..............2018/2019 in growth fund fees $121.61 return 7.8% this is an average of over 10% P/A...so as far as the insurance side of things fortunately i have never needed to claim but as far as the fees and returns and the customer phone service which again i have only used 2 or 3 times i am happy with there performance.......
1 comment
First State Super A.First State Super
Hi Mike,
We are happy to hear that we have been able to provide you with steady returns over time. ... Read more
We value your feedback, and appreciate you as a loyal member of the fund. Kind Regards, BeauSimilar opinion? Write a review on ieatwords.com.au!
brett H.Richmond-Tweed, NSW
- 7 reviews
Warning: you need to know this
I have FSS, including life insurance and terminal illness benefit.
You must have an enduring power of attorney (EPA) in place to claim terminal illness benefit. If you have no EPA in place and cannot communicate or fill in a form, they will not allow you to claim.
I was in a coma with terminal heart failure documented by the surgeon. I was therefore unable to speak to request the forms, or access the website and print them off. I miraculously survived, but now need a heart transplant and can’t work. My wife and the hospital social worker trie...Read more
d to speak with FSS (and my retail fund) but they refused to answer even very general/ hypothetical questions of “what if”. Now I can’t work until 6-12 months post transplant. The terminal illness benefit would have cleared our debts and helped greatly. Interestingly enough, my contact at FSS doesn’t have an EPA either, even though she works in the very industry that has this discriminatory practice. Update: my contact at FSS Super believes that there “needs to be some compassion” in cases like mine. The phone call was recorded by FSS. I don’t blame the poor frontline staff at FSS. They aren’t making the decisions about this, and have been very pleasant and professional. This case will end up going to the Board of Trustee’s (we’ll see if they have any compassion or empathy, as their frontline staff obviously do) and, potentially, the AFCA Ombudsman. Please be aware of this so you don’t fall down the same loophole. I’ve been interviewed about my whole experience with terminal illness, both in an online HR publication and a national radio broadcast. Now my union is interested in raising awareness of this loophole. Even if FSS are not shamed into action in my case, I can still raise awareness.19 comments
First State Super haven’t replied yet.
188 people have read this though. I hope they all get an enduring power of attorney, and tell all their friends.
Maybe something will change. Even if it’s too la... Read more
Still no reply from First State Super.
Over 200 views of this review in 2 weeks.
An article in which I was interviewed about my experience was published online in an Australian HR publication. ... Read more
3 weeks. 226 people viewed. This must be a concern for many people.
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willnash279Sydney, NSW
- 2 reviews
I was with them for ten 9 years and left
My only advice to anyone who has bothered to read this, is leave and leave ASAP.
I was with FSS for 9 years with very average returns and high fees. I left approx 1 year ago to a fund with lower fees and higher returns and its paying off big time. Examine the fees and the returns and you will be disappointed even with the 'high growth' option.
I am taking far less risk now and getting better returns than their high growth.
3 comments
First State Super A.First State Super
Hello,
Thank you for your taking the time to provide your feedback.... Read more
At First State Super, we are determined to deliver competitive long-term returns, low fees and a diverse range of investment options that include investments that contribute to jobs in the communities where our members live, work and retire. Everything we do is designed to deliver better financial outcomes for our members, and do this ethically, with a strong sense of social responsibility, and a clear understanding that our values must represent and reflect your own. Your feedback is valuable, and we do appreciate your loyalty while you were a member of the fund. If you would like to further discuss this, please contact us our Service Centre on 1300 650 873, Monday Friday, 8:30am 6:00pm. Thanks, BeauWrong! Your returns suck and your fees suck. Don’t listen to the spin. I was in this fund for years (bull run years) they will leach you dry. Look elsewhere.
Don’t give us the political answer. The readers don’t care. Look elsewhere for a super fund. You have been warned from someone who was in them for 9-10 shithouse year, during a massive bullrun. If the... Read more
y can’t make $$$ during bull run....now do you trust your money??? Joke fundSimilar opinion? Write a review on ieatwords.com.au!
TPD and Customer service
I've been with them for 16 years. I see they have no problem deducting their fees, but submit a TPD claim and try following up. Good luck!! I've been nothing but nice and screwed around from the start. They never answer the phone or reply to email. Promise to update and never call back. Not once.
I was going to say that maybe you have to actually die for something to happen, but i read a previous review and even that seems unlikely.
On a positive note, they are polite but it's at the stage where being nice is pointless.
I'm just going to ring them 10 times a day until they are as annoyed as me.
I hope they don't expect my business following this matter. FSS are no better than their bottom dwelling insurer.
1 comment
First State Super A.First State Super
Hi Rick
Thank you for taking time to share your feedback. ... Read more
We are sorry to hear that your experience with First State Super has been a negative one, and want you to know that the experience you have had does not align with our values or purpose as a fund, and for that we do apologise. Generally, a claim for Total & Permanent Disablement (TPD) can take some time to be assessed as they can be very complex as there are many forms of documentation which assist in the assessment process such as medical reports, evidence of employment and other information. For this reason it's difficult to provide a time frame for claims, and may take time to provide you with particular updates of your claim. If at all you would like to further discuss your account with one of our Consultants, please contact us our Service Centre on 1300 650 873, Monday Friday, 8:30am 6:00pm. Thanks, BeauSimilar opinion? Write a review on ieatwords.com.au!
Non existent support in progressing an insurance claim.
My Lawyer first submitted an insurance claim to First State Super nearly 18 months ago. I understand that TAL (the insurer) will do virtually anything to delay, deny and dispute claims but First State Super provided no support at all and made no effort to progress the claim, which is still stalled. First State Super don't help, support or advocate for their members through this process at all. I don't know if other superannuation companies are any better but they couldn't be any worse. If you have insurance products with First State Super and you are in the unfortunate experience where you need to claim, you can expect similar treatment. This is why I changed my superannuation. I would advise you do the same.
2 comments
First State Super A.First State Super
Hello,
We are sorry that your experience with First State Super was a negative one.
... Read more
Thankyou for your response.
This isn't a review about TAL (people can head there to see all the 1 star reviews). This review is about the lack of support and information provided by First State Super to their members.... Read more
If there even was a case manager provided to "look after" my claim, I never once spoke to them, I don't know their name and they have done nothing to support me or assist my legal representative in obtaining meaningful information from TAL about the progress of the claim. I feel it is necessary to advise members that if they have insurance products with First State - be prepared to spend about 22K in lawyers fees and don't expect any support at all from First State Super during the claims process. To members: Don't give up, just hang in there as best you can. As you can see, First State will just keep repeating the same mantra and platitudes that TAL does about "complexity and verification" long after all the requested documents have been recieved, reviewed and asked for again and ultimately sat on for the best part of a year.Similar opinion? Write a review on ieatwords.com.au!
Nikolai T.
- 4 reviews
Worse returns than the All Ords Index
Compared my super performance with the All Ords and it consistently does worse! What's the point of paying fees if their advisors can't even beat the All Ords Index!?
Their online platform is a whole other issue. In this digital age it is extrutiatingly painful to fill out forms for what should be self service.
1 comment
First State Super A.First State Super
Hi Nikolai,
Thank you for taking time to share your feedback. ... Read more
We are sorry to hear that you are unhappy with your investment performance. At First State Super we have 12 investment options, and each investment option has an objective. These objectives vary with the level of risk associated with the asset(s) that make up the option. For our pre-mixed investment options, the investment objective is to achieve investment returns above inflation (as measured by the Consumer Price Index) over rolling time periods. To benchmark the performance of our single asset class options, we use internationally recognised standard indices. Please refer to our Member Booklet Supplement for more information: https://firststatesuper.com.au/content/dam/ftc/digital/pdfs/member/pds/mbs/MBS_Investments.pdf Our investments are focused on delivering strong long-term returns. Although past performance is not indicative of future performance, our Growth and Balanced Growth investment options have achieved above industry median returns over 5 years based on SuperRatings benchmark report 2022, and we’ve also been named in the top ten Growth options for super for the year ending 30 June 2022 by Chant West. If you would like to discuss your account with one of our Consultants, please contact us our Service Centre on 1300 650 873, Monday Friday, 8:30am 6:00pm. Thanks, BeauSimilar opinion? Write a review on ieatwords.com.au!
DonCanberra Central 2601, ACT
Poor Customer Service.
It has been almost two weeks since I have requested to merge two of my accounts and I am still waiting to hear from First State Super to complete my request. I can imagine what will be kind of customer service I can expect when it can be something more serious. Luckily, It has not been long for me since my employers started my account & I think it is time I look for super with better service. I am sure they would look into my open request to investigate further, FYI it is ticket No: 157049.
1 comment
First State Super A.First State Super
Hi Don,
Thank you for providing valuable feedback. We are sorry to hear about your recent experience with First State Super as this is not what we aim to achieve.... Read more
I can confirm you will receive a response to your enquiry by close of business today (Monday). If you are not happy with the response, please call our Service Centre on 1300 650 873, Monday - Friday, 8.30am- 6pm AEST and request to speak to Trish. Kind regards, Trish AcamporaSimilar opinion? Write a review on ieatwords.com.au!
Jacqueline AbercrombieGreater Melbourne (Outer), VIC
Disability Insurance shameful time frames
Please people be aware that when you really need your insurance you will be in for a long wait, I am 14 months in and still no decision. Documents sent to wrong insurers, requests not actioned with myself having to call weekly to make sure the claim is progressing, 3 weeks to send a document from one insurer to another insurer. I have a lawyer but hasn't made a bit of difference. Im now facing eviction from my home because I can't pay my mortgage. No regulatory body to look at how fund handles claim until a decision is made seems wrong to me. Please if anyone else is in same position please email me. This is not fair and certainly not ethical.
[email protected]
2 comments
First State Super A.First State Super
Hi Jacqueline,
We are sorry to hear about your experience.
So we can further assist you and understand your situation can you please contact us on 1300 650 873 Monday to Friday, 8.30am to 6pm AEST. A... Read more
There realy is no point i have submitted a formal complaint which has taken almost rhe 90 days to get a response. I just wanted other people know of the poor service you provide when we really need it.
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CamelliaSydney, NSW
Highway robbery, they will steal all your money until there is nothing left
I have been with this fund for 3 years and they continually charge fees until there is nothing left in my account. They are poorly investing money also as it has made little returns. I cancelled the un needed insurance and they started it back up again just because they could. Stay away and switch funds as soon as you can.
1 comment
First State Super A.First State Super
Hi Camellia,
Thank you for taking the time to share your feedback with us. I am sorry to hear that you are unhappy with our fund’s recent investment performance and fees.... Read more
Our pre-mixed options are designed to generate above inflation long-term returns through a blend of asset classes that offer diversification. While market downturns and short-term volatility can affect your account balance, they are a normal part of investing. To help you make an informed decision about your investments, we provide help through a team of phone based super advisers and educational seminars. These services come at no extra cost. As one of Australia’s largest superannuation funds, we use our size and stability to keep costs down. Your fees go directly towards the costs of managing your investments and providing great member services such as seminars and financial advice. As previously mentioned you can book these with myself or our service centre. I’ve included a link to our fees and costs booklet below for your information. https://firststatesuper.com.au/content/dam/ftc/digital/pdfs/member/pds/mbs/MBS_FeesandCosts.pdf Insurance in superannuation has recently undergone changes due to new legislation. Read more on the Protecting your Super laws here. However, If you join us through a participating employer, we are legally required to provide automatic insurance cover once we start receiving your super guarantee contributions. This cover is not compulsory and you can cancel it anytime. If you would like to discuss your account in more detail please call us on 1300 650 873 8.30am to 6pm AEST, Monday to Friday. Kind regards, TrishSimilar opinion? Write a review on ieatwords.com.au!
LJDSydney Surrounds, NSW
- 2 reviews
- 2 likes
Income stream balance heading in the right direction!
I've been in the income stream phase of my super since 2014. I have always taken the minimum amount out each month and although the sharemarket has had some instability over this time I note that I now have more money in my account now than when I first entered retirement. This was certainly not my expectation. I'm happy with their performance.
1 comment
First State Super A.First State Super
Hi LJD,
Thanks for taking the time to share your positive feedback. I'm very pleased to hear that you're happy with our strong long term returns.... Read more
Kind regards, ReeceSimilar opinion? Write a review on ieatwords.com.au!
konrad s.Murrumbidgee Region, NSW
- 5 reviews
They poorly invest my money and still charge.
Very unhappy with performance to date. Paid all year only to be in the red at end of year. Very poor investment choices and NO accountability . Customer service very lackluster with the attitude of we have your money so too bad! Literally would have been better off putting my money under my mattress
1 comment
First State Super A.First State Super
Hi Konrad.
Thank you for taking the time to provide your feedback.... Read more
I am sorry to hear that you are unhappy with our fund’s recent investment performance. Our pre-mixed options are designed to generate above inflation long-term returns through a blend of asset classes that offer diversification. While market downturns and short-term volatility can affect your account balance, they are a normal part of investing. Long-term returns for the fund have been strong in an environment of low interest rates. However, as economic growth improves, some of those measures are being pulled back and this can cause episodes of market volatility as we have seen recently. More information on market volatility can be found in our blog - https://firststatesuper.com.au/member/forms-and-downloads/supernews/market-volatility If you would like to discuss your account with one of our Consultants, please contact us our service centre on 1300 650 873, Monday – Friday, 8:30am – 6:00pm. Thanks, DanSimilar opinion? Write a review on ieatwords.com.au!
Rosemary
- 4 reviews
- 4 likes
An incredibly stressful experience
I was with FSS for many years (approx. 15), paying also for Income Protection for over 10 years. I placed a claim as I had unfortunately fallen ill only to find that FSS refused to pay, leaving me struggling for the 2 years I was entitled for payment. They showed no concern that I was in hardship and had to use my super early to survive - leaving me now with no super.
It was a dreadful time as I was not only refused payment but also made to wait approximately 18 months whilst TAL and Metlife passed the claim from one to the other to assess. This experience was totally unexpected and extremely stressful.
3 comments
First State Super A.First State Super
Good afternoon, Rosemary,
Thank you for taking the time to share your feedback with us.... Read more
What you have outlined above is not the positive experience we endeavour to provide to our members. So that I can get a better understanding of the claims experience you have described, can you please send us a private message with your best contact phone number, membership number and most convenient time we can call you? I will then arrange to call you and discuss this matter further. Thank you, HarmonyThanks for your reply but after constant dragging on and what was clearly game playing by TAL, Metlife abd FSS, until I was too stressed and too ill to continue, I would believe that this would be jus... Read more
t an extension with the same outcome. I have NO trust in FSS and certainly none for TAL and Metlife. My treatment was nothing but shameful.First State Super A.First State Super
Good Morning Rosemary,
I am sorry to hear that you have not had a good claims experience and have lost trust in our fund as a result. To investigate your described claims experience we do need some further information from you. ... Read more
Could you please send us a private message with your membership number, phone number and best time to call. If you do not feel comfortable private messaging your details, you are most welcome to contact our Melbourne based service centre on 1300 650 873 (Monday to Friday 8.30am to 6.00pm). Thank you, HarmonySimilar opinion? Write a review on ieatwords.com.au!
Rob
- 6 reviews
July 2018-Dec 2018 = $90 profit.
What a poor performing Super Fund between June-Dec 2018. Thousands were contributed and made only $90 in 6 months. FSS is a joke and has not been performing well in recent times. I have no confidence in them anymore. They are losing MY money. Time to switch.
1 comment
First State Super A.First State Super
Hi Rob,
I’m sorry to hear you feel this way. We want every one of our members to enjoy the retirement they deserve – that’s why we’re determined to deliver great returns, low fees and a diverse range of investment options. ... Read more
If you’d like to discuss your account, the associated investments or anything else, we’d be more than happy to help. Please send us a private message with your best contact number and we can get in touch. Thanks, LeoSimilar opinion? Write a review on ieatwords.com.au!
C De Silva
- 5 reviews
Unable to transfer funds to my super fund for many months now .
Extremely difficult to transfer my existing funds from first state super to my SMSF. Now trying for many months
They don’t seem to have any interest about the customers . They are following a complicated process that makes difficult for any existing customer to close their account. Not willing to explain any information they are requesting but keep on sending the same email . Customer representative who answers the phone calls don’t seem to have any understanding of the specific subject matter, no point calling them . So I have to say one has to be very careful before opening an account with them ( which is extreme easy and supportive ) because the exit is nearly impossible
1 comment
First State Super A.First State Super
Thank you for taking the time to share your feedback with us. We are sorry to hear of your recent experience with First State Super.
What you have outlined above is not the positive experience we would like to provide to our members. ... Read more
So that I can look into what you've described in more detail for you, could you please send a private message to us with your best contact phone number, membership number and most convenient time for us to give you a call? I will then arrange to call you and discuss this matter further. Thanks, KirraSimilar opinion? Write a review on ieatwords.com.au!
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Robin
- 4 reviews
Retirement Assistance sadly lacking
Went into a FSS 'walk in office' to get advice on our imminent retirement. We were told they could not help us. They wanted to slough us off to their privately contracted financial advice service and charge us $2,000 per person approximately to provide retirement assistance. All we received were brick walls to our questions. We left with nothing but a brochure on retirement income streams. Thanks for nothing FSS. At the very least a superannuation company should provide free assistance to convert an accumulation fund to a pension fund. They provided us with absolutely no assistance. Shame on you!!!
1 comment
First State Super A.First State Super
Hi Robin,
Thank you for taking the time to share your feedback with us.
I am sorry to hear about your recent experience with our Financial Planning office.... Read more
Similar opinion? Write a review on ieatwords.com.au!
RicapoodyBUDGEWOI
- 6 reviews
- 2 likes
Satisfied
I have been with this fund since retiring 10 years ago, initially in the Balanced portfolio but for the last 3 years I accepted the risk and switched to the more aggressive High Growth.
Despite drawing a regular income, I still have almost all of my initial capital in the fund. An excellent result! I could not have achieved this making my own investment decisions. The balance has fluctuated and become “scary” at times but trusting in First State has paid off.
Fees are reasonable and member’s on line access is excellent.
Any direct dealings have been trouble free. I make a point of providing exactly what is required (i.e. dot the I’s and cross the T’s) and have found the service to be excellent.
Richard
1 comment
First State Super A.First State Super
Good Morning,
Thank you for being a loyal member of our fund and taking the time to let us know about your positive experience with us. ... Read more
We’re so pleased to hear you have had a wonderful experience dealing with us directly and through utilizing our member online services. Please do not hesitate to make contact should you require assistance in the near future. Kind Regards, HarmonySimilar opinion? Write a review on ieatwords.com.au!
duennakUnincorporated, SA
- 3 reviews
Difficult to deal with, arrogant staff
Member since 1972, always difficult to deal with, i have retired and eligible to withdraw MY money but there is always a problem despite complying with rules. Latest issue is I needed cash for car repairs, completed the form they sent me and other documents expecting the money to appear. But no they wait 10 days and send me an email saying the form is too old and demanding a new form along with another bank statement and I D documents. I will now be withddrawing all my money and put it in a bank. At least it wont go backwards there. Hopeless! Make the effort and transfer to a fund that looks after its members.
1 comment
First State Super A.First State Super
Hi duennak,
Thanks for taking the time to share your feedback with us. We're sorry to hear you haven't been happy with our customer service.... Read more
So we can discuss your account in more detail and assist you further, could you please send a private message with your preferred contact number? I can then make contact with you at a time that is convenient. Thanks, LeoSimilar opinion? Write a review on ieatwords.com.au!
Gary SamuelsSydney, NSW
Losing money
First State Super is my employers choice. I am planning for retirement and sacrificing as much salary as I can. First state Super is losing it for me. My colleagues are also losing money with this fund. Time to find a better fund.
1 comment
First State Super A.First State Super
Good Morning Gary,
I am sorry to hear that you are unhappy with our fund’s recent investment performance.... Read more
Our pre-mixed options are designed to generate above inflation long-term returns through a blend of asset classes that offer diversification. While market downturns and short-term volatility can affect your account balance, they are a normal part of investing. Long-term returns for the fund have been strong in an environment of low interest rates. However, as economic growth improves, some of those measures are being pulled back and this can cause episodes of market volatility as we have seen recently. More information on market volatility can be found in our blog - https://firststatesuper.com.au/blog/market-volatility So we can discuss your review and account in more detail, could you please send us a private message with your preferred contact number? I can then make contact with you at a time that is convenient. Thanks, HarmonySimilar opinion? Write a review on ieatwords.com.au!
Max
- 2 reviews
Shop Elseware No Customer Service
I have found First State Super to be stuck in the past, beurecratic no customer service. They are not competitive and have a very antiquated way of doing business. They recently took a premium of over $400 out of my account with out my permission despite not having any insurance. I have contacted them on a number of times and could not even talk to a manager. I would definately look elsewhere when considering First State Super. They are fine if you dont have to contact them when they make a mistake they are very slow to fi
x it. I am still awaiting my refund.
1 comment
First State Super A.First State Super
Hi Max,
Thanks for taking the time to share your feedback with us. We're sorry to hear you haven't been happy with our customer service recently.... Read more
So we can discuss your account in more detail and assist you further, could you please send us a private message with your preferred contact number? I can then make contact with you at a time that is convenient. Thanks, LeoSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
brett H.asked
Is TAL the insurer for First State Super (as claimed by FSS) or are they just contracted to make recommendations to FSS’s Board of Trustees for life insurance claims, including terminal illness and total permanent disability (as claimed by TAL)??? Just want to know the legal/contractual relationship between TAL, FSS and myself.
4 answers
First State Super A.First State Super
Hi Brett
Thanks for your message.
First State Super’s death, total and permanent disablement and income protection insurance is offered to First State Super members under insurance policies issued to the trustee by TAL Life Limited ABN 70 050 109 450, AFSL 237848 (the insurer).
The insurance cover provided is subject to the terms and conditions contained in the insurance policies (policies) issued to the trustee by the insurer.
The insurance information provided in the Member Booklet and Member Booklet Supplement available on our website is based on the policies issued by the insurer, and information provided by the insurer about the operation of the policies.
The terms and conditions of the policies prevail over any inconsistent information in the Member Booklet (Product Disclosure Statement) and our Member Booklet Supplement.
Insurance benefits will only become payable if the insurer accepts the relevant claim. Payment of any approved claim will be made by the insurer to the trustee and any insured benefit and any account balance can only be paid to a member by the trustee when a condition of release under the Superannuation Industry (Supervision) Act 1993 (Cth) is met.
If you would like to discuss your insurance cover with us, feel free to call our service centre on 1300 650 873.
Kind Regards,
Beau
Ok. Your “insurer” denies being the “insurer” for terminal illness benefit. Instead they claimed to be there to make a “recommendation” which the trustees would then accept or reject. I may even have it in an email, but was definitely told this on the phone.
Inconsistent advice to your members
First State Super A.First State Super
Hi Brett,
We want to ensure you that we are continuing to work in hopes of finding a resolution to your concerns.
With any updates of your particular case, a representative of the fund will be in contact with you and will continue to assist you moving forward.
We appreciate your patience, and thank you for allowing us to investigate this further.
Kind Regards,
Beau
brett H.asked
How often does the Board of Trustees meet to decide if individual life insurance claims will be paid out for terminal illness benefit and total and permanent disability? When is the next time these individual cases will be discussed? I have emailed and received no reply for over a week.
1 answer
First State Super A.First State Super
Hi Brett
Thanks for your enquiry.
A representative of the Fund Trustee has previously been in touch with you regarding the complaint on your claim. Our representative will be in touch with you before the end of this week to assist you further with your concerns.
We do appreciate your patience while we continue to investigate this for you, and endeavor to provide you with an update shortly.
Kind Regards,
Beau
Fssz D.asked
How do I make sure I get the FTC mobile app installed on my new huawei mobile phone ?
1 answer
First State Super A.First State Super
Hello,
Thanks for your enquiry.
To provide members with the convenience they’ve asked for, we’ve launched our First State Super mobile app to members.
For a member using a Huawei android phone, you should be able to download the First State Super App from the Huawei AppGallery (App store), or Google Apps store, and login using the same details you would use to access your online account through our website.
If you have not previously accessed your online account, you will be required to register for online access:
https://secure.firststatesuper.com.au/aol/index.html#RegisterNow
If you are having any issues or need further assistance with this, please feel free to contact our Service Centre on 1300 650 873.
Kind Regards,
Beau
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First State Super A.First State Super
Hi Nikki,
Thank you for taking the time to provide your feedback. ... Read more
We are sorry to hear that your experience with First State Super has been a negative one, and by your review, it indicates that we haven't provided you with member service that aligns with our values, and for this we do apologise. Your concerns deserve more attention and we hope we can assist you as much as possible. If you would like to discuss this in more detail, please email us at [email protected] so we can investigate this further, and provide you with clarity to any information that may have previously been unclear. We value you as a member of the fund, and hope we can work together to resolve any concerns you may have. Kind Regards, Beau