A very good fridge.
Good Points. Reliable, well laid out, excellent lighting, fridge above, shelf supports allow more configurations than most, quiet, door open alerts, freezer drawers with separate ice tray drawer is a great idea.
Bad Points. Has sometimes frozen items on top shelf of fridge compartment but very rarely. Also, I'm used to setting up a fridge so that the doors swing shut. These doors have a resistance built in just before closure that stops this from being possible. A little annoying but these are the only faults I have noticed in three years.

The fridge was good while it lasted. After six years of ownership, the freezer section stopped defrosting resulting in ice build up and lack of cooling throughout the fridge. I contacted F&P and got quoted $150 for a call out fee plus parts. Customer service left a lot to be desired. I wanted to confirm the nature of the error based on the fridge beeping codes but F&P refused to provide this over the phone. A F&P service technician took over a week to come and diagnose the fault. Unfortunately after replacing the supposed faulty part, the fridge still did not defrost. Will not buy another F&P fridge based on poor reliability, poor customer service and expensive repair costs, with no guarantee that they will fix the fridge.

I'm wondering if anyone can help me, recently my F & P E402B fridge started beeping and the control panel inside is flashing, it is a different beep to the "door open" alarm, both fridge and freezer temperatures appear ok. I push the selector button to mute the alarm and then it may not do it again for some time. The fridge is about 2 years old and is the Active Smart type.
Does anyone know how I can fix the beep or stop it?

Would be greatful if anybody can help.

I bought this fridge about 5 years ago. In that time it has never missed a beat.
Compared to my old fridge it is noisy and when I first used it thought there may have been a problem with it due to the noise. However we soon learnt to not worry about the noisyness and have enjoyed trouble free refrigeration and excellent frost free performance. PS it also is fairly economical to run and we observed reduction in our energy usage in comparison to our previous fridge.

In recent years we have had a new Samsung fridge, a used LG fridge, and now have the Fisher & Paykel E402B. It is by far the better brand, and despite being a bit noisier than the previous ones, it does all that I would want from a fridge.I would recommend it to anyone considering buying a new fridge.
reliable, energy efficient, ample size
noisy