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36 questions from our users

Pat rodgers

Pat rodgersasked

ActiveSmart 403L Bottom Freezer

How to replace seal on freezer door, is it necessary to remove door for easier access?



No answers
Elaine B.

Elaine B.asked

ActiveSmart 403L Bottom Freezer

Hi inherited mum-inlaw fridge need to know year made please. Its model E402B, product no 20438, serial BRF186537,series D. I need to sell it but been asked how old and only can find her manual no receipt. Thanks Elaine

No answers
Amanda D.

Amanda D.asked

ActiveSmart 403L Bottom Freezer

my freezer is very cold but my fridge is not cooling all my food is going bad how can I fix it?

No answers
Keith G.

Keith G.asked

ActiveSmart 403L Bottom Freezer

what is the difference between E402BLXFD5 and RF402BLPX6?

1 answer
suezieq
suezieq

I am a consumer I suggest asking the manufacturer



Jackie C.

Jackie C.asked

ActiveSmart 403L Bottom Freezer

The ball bearings in one of the freezer drawers have come out. We are having problems putting it all back together without the bearings falling. Any ideas?

1 answer
suezieq
suezieq

ring the manufacturer
if its under warranty no problem otherwise as usual we pay up

ms frugal

ms frugalasked

ActiveSmart 403L Bottom Freezer

Hi. I've just found this and looking at a used e402b. series C (Whats the difference in the series?) Could you tell me how old - ie. What year is CRF173562R

3 answers
suezieq
suezieq

i have no idea why don't you ask the manufacturer
what is a CRF173562R?



ms frugal
ms frugal

Em, I’ve asked because others have asked here and f&p have replied so I thought I AM asking them.

fisher_man
fisher_man

Middle 2011 R = which way door opens
-A, -B etc are slight changes to the working of the appliance.

Ros

Rosasked

ActiveSmart 403L Bottom Freezer

We bought a Fisher & Paykel 403L bottom mount fridge in late 2018 - model RF402 BLYW6. The top drawer in the freezer compartment does not pull out. Is that a fault or is it designed to be a fixed drawer?

3 answers
suezieq
suezieq

Believe it or not
Some idiot designed it that way
So you kind of throw your food in to a bottomless pit idea and cant see what is there
Then you have to pull it all out
To me the only usable part of the freezer is the bottom drawer as the middle does not hold anything of a reasonable size
Great ?

fisher_man
fisher_man

All drawers pull out
try defrosting the freezer, sometimes the runners seize up with ice.
If so, grease the ball bearing races and channels with silicone grease - now the ice has no metal to stick to.

Pierre J.
Pierre J.

I don't think this is totally correct fisher_man. There appears to be more than one version. We've got a RF402BRYW6 and the top shelf is not stuck; it can be lifted out but when inserted / pushed in, it clicks in place and doesn't slide out. It is not on a roller track like the bottom tray.
The middle tray rolls along the top of the bottom tray. My step-son has also got an RF402Bxxxx (suffix unknown) and his top tray slides out and has got two bins sitting on it. Not ours.

SP123

SP123asked

ActiveSmart E402BLX4 (Stainless Steel, Left Door)

I have an E402B. Water is leaking from behind the dispensing nozel. About 50% of the water is being correctly dispenced, the rest runs from behind the nozel down the door. Is it possible to get the dispenser off to check for the leak or is it a service job?

2 answers
suezieq
suezieq

my girlfriend also bought a fisher and paykel and she had what you have happening
it is a service job but you will have to wait 10 days as they are either so busy or just not enough repair men for their fridges
it shows that the product is not up to scratch doesn't it

fisher_man
fisher_man

Suzie, what facts or comparison proof do you have to make such a claim of not being "up to scratch"?
Or are you belittling others to make you look good?

Tracey

Traceyasked

ActiveSmart 403L Bottom Freezer

Hi I have an Active Smart E442B which keeps beeping and the freezer picture on the control panel flashes. The freezer temp is between -5 and 0 degrees c.. It beeps every 6 hours or so and will not stop until you press the alarm button. Even when the noise stops the picture of the freezer section flashes. Any idea of what's going wrong?

2 answers
Raghu
Raghu

Hi Tracey
I wish I could help you. I haven’t had such problem.

fisher_man
fisher_man

count the beeps.
freezer should be below -18C.

jb129

jb129asked

ActiveSmart RF402BLYW6 (White, Ultra Flat Left Door)

Just had a circuit breaker go off due to lightning, reset circuit power point now works, but fridge doesn't seem to work now. Is there some reset button within the fridge that may need resetting. Any ideas would be appreciated.

1 answer
fisher_man
fisher_man

No reset button.
May have fried the controller.
Call an F&P technician, you may be able to claim against house insurance.

Ron

Ronasked

ActiveSmart E402BLX4 (Stainless Steel, Left Door)

We have a E402b Left Hand and cannot remove the bottom freezer draw as it seems stuck. Is there an easy way to remove these draws?

2 answers
fisher_man
fisher_man

It has ice on the runners.
let the freezer warm up and put grease on the tracks where the little ball bearings are.

Ron
Ron

Many thanks - greatly appreciated!!!

Barb

Barbasked

ActiveSmart 403L Bottom Freezer

I have Fisher and Paykel Fridge Bottom zfreezer model E522B bought in 2002.
No problems until now.
It is freezing food in the two bottom fridge drawers.
Please advise if I need to change the temperature and how, or get a technician in?
Thank you

2 answers
customer awesome
customer awesome

I would certainly try changing the temp for a day or two and if there isn’t a good change then certainly contacting a technician would be good :)

fisher_man
fisher_man

your fridge fan is faulty.

lonnie

lonnieasked

ActiveSmart E402BLE (White, Left Door)

Freezer,drawers,should the top shelf/drawer slide out ?????

1 answer
Caren
Caren

Yes. Open the door and pull out the drawer you need. Fantastic !

David

Davidasked

ActiveSmart E402BLXFD2 (Stainless Steel, Left Door)

What is the power consumption for a refrigerator maintained @ 2/3 of maximum?

1 answer
Caren
Caren

I suggest you contact the manufacturer for this question'. Thsnks

Mike

Mikeasked

ActiveSmart 403L Bottom Freezer

I have a 2003 Active Smart E402B series D Fridge/Freezer (BFF110728R). Please could you advise waht its annual energy consumption is (KWh/year)

1 answer
Caren
Caren

Hi i recommend looking online at the user manual which gives all that data to the prospective buyer. Just search for it under model number and manufacturer. Contact the company??? they will surely know about this. Bye

Ads

Adsasked

ActiveSmart E402BRE (White, Right Door)

I'm wondering if anyone can help me, recently my F & P E402B fridge started beeping and the control panel inside is flashing, it is a different beep to the "door open" alarm, both fridge and freezer temperatures appear ok. I push the selector button to mute the alarm and then it may not do it again for some time. The fridge is about 2 years old and is the Active Smart type.
Does anyone know how I can fix the beep or stop it?

Would be grateful if anybody can help.

3 answers
Ms
Ms

Press the bottle chill button on the side of frig. I've chilled down bottles a couple of times with this. You put the bottles in the freezer and give them a boost with this function. Not really cold but OK for emergency

Ads
Ads

I'm wondering if anyone can help me, recently my F & P E402B fridge started beeping and the control panel inside is flashing, it is a different beep to the "door open" alarm, both fridge and freezer temperatures appear ok. I push the selector button to mute the alarm and then it may not do it again for some time. The fridge is about 2 years old and is the Active Smart type. Does anyone know how I can fix the beep or stop it? Would be grateful if anybody can help

fisher_man
fisher_man

count the beeps, each beep is a fault code.
(17 beeps - faulty FC fan.)
Contact F&P and tell call center number of beeps when booking service call.

lesley

lesleyasked

ActiveSmart 403L Bottom Freezer

we have had our fridge freezer for 10 years, all good but now leaking water from underneath freezer.
Fisher & Paykel ActiveSmart 403L Bottom freezer...how do we fix?
thanks

1 answer
fisher_man
fisher_man

Possible blocked drain pipe.
Pull FC drawers out and see if there is frozen ice under gap rear panel .

Collaaron16

Collaaron16asked

ActiveSmart 403L Bottom Freezer

Hi, I have a model E402B No. DER157986 can you please tell me how old this fridge is & how many litres are the freezer and fridge sections. Can I also download a copy of the manual applicable? Thanks Colleen

3 answers
Burnt-Twice
Burnt-Twice

Why don't you ring Fisher & Paykel?

Ms
Ms

I bought the E402 BLE4 in November 2016. I had to wait a month for delivery. I also soon realised that the model had been discontinued. Fand P said that it was made in August 2016. I would like clarification about what was going on with the models. In the past I was very happy with F and p frigs and that is why I bought this one. Reliable service.

fisher_man
fisher_man

2010.
Total Capacity 402 L
Have a look at plate on RH side kick panel.
owners manual available online at F&P.

The Doc

The Docasked

ActiveSmart 403L Bottom Freezer

Hi I have the fridge freezer and it has somehow been put into sabbath mode. Can somebody tell me how to switch this off? The online instructions talk about an internal control panel but i cant seem to locate one!

Please help.

Thanks,

M.

1 answer
Chris
Chris

Hi, open the fridge door and inside on the right hand side is the control panel, you will see all the controls for the fridge temperature, ice control buttons etc etc. The instructions say you need to press and hold the Compartment, Alarm mute and Colder buttons on the control panel for 4 seconds. The candle icon should longer display on the control panel.

john

johnasked

ActiveSmart E402BRE4 (White, Right Door)

serial number MAG801153 when was this fridge manufactured

2 answers
Burnt-Twice
Burnt-Twice

Ring Fisher & Paykel

fisher_man
fisher_man

2003 or 2013

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