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125 questions from our users

Carl S.

Carl S.asked

QuickSmart WH7560J1 (7.5kg)

How to change the bearing

1 answer
Carl S.
Carl S.

Change the bearing

Carl S.

Carl S.asked

QuickSmart WH7560J1 (7.5kg)

How to replace the bearing

1 answer
Carl S.
Carl S.

Omg

Carl S.

Carl S.asked

QuickSmart WH7560J1 (7.5kg)

How to replace the bearings

1 answer
Carl S.
Carl S.

Hello hello

Louise B.

Louise B.asked

QuickSmart WH7560J1 (7.5kg)

Hi I have only had machine for 8 months all my black clothing is coming out covered in lint.also all my whites and light coloured clothing is coming out with grey stains...I don't use fabric softener and I don't use to much detergent.. please help

No answers
Amanda B.

Amanda B.asked

QuickSmart WH7560J1 (7.5kg)

Why is the start/paise button flashing and no buttons work to press?

No answers
Bernice

Berniceasked

QuickSmart WH7560J1 (7.5kg)

machine 8,5kg front loader. only purchased in July and it will not pump out

No answers
Donna H.

Donna H.asked

QuickSmart WH7560J1 (7.5kg)

Mine is not listed.WH2424P1. I had this machine delivered three hours ago. The spin cycle sounds like something is loose. I've tried average loads, small loads, and empty loads. Its not as loud on an empty load but still makes noise. Also I have to turn the power off if I want to change to a different cycle. Is that the way it should be? The lock is not on.

No answers
Merv

Mervasked

QuickSmart WH7560J1 (7.5kg)

FP Washmart
Turned itself off
We turned power off and on, working but there is an eratic noise in back which sounds like a spark jumping
Can you help

No answers
Sammy

Sammyasked

QuickSmart WH7560J1 (7.5kg)

We have just moved our machine it fills but rhen doesnt wash, you just hear a buzzing sound no error code is coming up, if I turn it to the rinse cycle it will then drain and spin but will not wash after filling on any cycle. Any ideas?

No answers
Maria R

Maria Rasked

QuickSmart WH7560J1 (7.5kg)

My washing machine now when it spins is so loud. It was never like this. What is the problem?

2 answers
PoodleLuva
PoodleLuva

Bearings! I rang local repair shop and to repair will cost 2/3 of a new machine of similar price. They said when they hear this its a junker. (ie not worth fixing)

Jessica Shannon
Jessica Shannon

I've washed 4 loads brought 5 days ago soooo loud and vibrations are insane

Ben

Benasked

QuickSmart WH7560J1 (7.5kg)

We bought Quicksmart WH 7560/J1 in Dec 2014 for my son, studying and living interstate. We initially found it quite impressive, quiet and effective. However, we found some of his clothing got holes that I thought as normal wear and tear. After we moved and lived with him for a year now, my wife was surprised and terrible annoyed to find out many of her beloved clothing started getting holes and linen torn apart. We had already switched to use delicate and 700 spin, but still having the problems. I looked inside the drum to see any loosen parts or sharp edges. The only possible cause I could see was the embossed pattern around the edge of the stainless still drum or internal design of the drum causing frictions with clothing during spin cycles. Anyone had this experience and suggestions, otherwise we have to dump this machine and get another one? Thanks/Ben

2 answers
PoodleLuva
PoodleLuva

Never had troubles like this. Just spin noise getting louder. Ours is 5 years old. Spoke to repair person said cost would be 2/3 of a new or equivalent unit. He suggested go for a Bosch as the front loader F & P are made in Asia and use cheap parts. I agree we loved our F & P machine up until the noise but we also had rust occurring after 3 years! (That is just not on!)

Kenny C.
Kenny C.

I found the small problem, our machine had become very loud, and the wash was wrecking our clothes. Upon further inspection we found that the whole metal inside the drum had been torn apart and there where holes in the drum itself, F & P would not accept liability and agreed to order repairs at our cost

Jason R.

Jason R.asked

QuickSmart WH7560J1 (7.5kg)

After moving house my front loader is making loud noises when spinning
Can I do anything to help

No answers
Jenlee

Jenleeasked

QuickSmart WH7560J1 (7.5kg)

Am having the same ‘Keylock’ issue many others have reported here but when I hold the
Keylock Button In it doesn’t release. I’m assuming my 1 yr old was playing with the control panel during the last wash cycle or after and has somehow Keylocked it but I cannot remove it.

I have called tech support and tried all of their suggestions including unplugging the power cord and letting it sit for a period of time and plug back in but.

Has anyone help me please? Again I have tried holding the Keylock button in about 100 times
But there is no response when pressing it and the light indicator is on.

Hoping someone can help. Thankyou

1 answer
fisher_man
fisher_man

did you press and hold for 5 - 10 seconds till the light goes off?
if this doesn't work then the selector pcb or control pcb is faulty

Andy

Andyasked

QuickSmart WH7560J1 (7.5kg)

Hi
The lights on the temperature control are no longer working, is there an easy fix for this issue.

Thanks

2 answers
Amy O
Amy O

Hi, I haven't experienced this issue, so i am unable to help.
Sorry.

fisher_man
fisher_man

No... need a f&p tech.

Leigh E.

Leigh E.asked

QuickSmart WH7560J1 (7.5kg)

The drum clean light comes on every time the washing machine is switched on. The machine became unbalanced a week ago, it vibrated so badly it ended up in the middle of the laundry floor and the drum clean light has been coming on since then. Is there a way to reset the machine.

2 answers
fisher_man
fisher_man

drum clean is a specific cycle to remove the gunk on the inside of the outer tub.
your user manual should explain how to do a drum clean.
select drum clean, no clothes, add a certain amount of powder etc and let it do its thing.
once its done, go back to normal washing

Leigh E.
Leigh E.

I understand what the drum clean cycle is for and have run it several times but the light still comes on.
My point was, could the machine have sustained some sort of damage when it vibrated itself across the floor, and maybe the sensor was not working properly, needs a reset or something.

karl m.

karl m.asked

QuickSmart WH7560J1 (7.5kg)

My machine is leaking from front door during spin cycle only when doing a big load.

No answers
N Desai

N Desaiasked

QuickSmart WH7560J1 (7.5kg)

My door would latch but the display throws an error "Open Door". I changed the door lock with a new one ordered from F& P spare parts but still cannot start the machine. Any help??

No answers
Tracy K

Tracy Kasked

QuickSmart WH7560J1 (7.5kg)

Our machine sounds like it is an aeroplane about to take off during the spin. It is so loud that we have to close the laundry and passage door to be able to talk in the lounge. Please could you tell me what we need to replace? Thank you.

1 answer
fisher_man
fisher_man

Drum Main bearing is gone.
call f&p for tech to look and make sure.
If so will need to go to workshop for repair.
f&p do not provide loan washers when repairing.

Bikash S.

Bikash S.asked

QuickSmart WH7560J1 (7.5kg)

I have been getting this E.701 or E.702 error on WH8560J1 either during end of rinse and start of spin cycle constantly. I have cleaned the drain at the bottom right by pulling out both hose and the plug. When I see this error, I press start/stop/start, take half a load of wash out as its soaked in water and heavy, leave rest in the machine and do quick 12 min spin and it works. I quickly find out if this 12min cycle wont work when the 12min drops to 11 and it just get stuck and wont spin 1100rpm or 800rpm or 500rpm(what ever spin I selected). If it drops to 10min and still spinning then I know I wont get E.701 error otherwise I get this error after about 5min stuck at 11min remaining screen. Please help as I booked technician and it will cost me $120 and if he says motor control needs replacing then I am better off buying new machine.
Thanks

No answers
Loubalm

Loubalmasked

QuickSmart WH7560J1 (7.5kg)

Accidentally pressed the keylock on my machine and now cant turn it off have misplaced my user manual, how can I fix this?

1 answer
fisher_man
fisher_man

press again and hold till light flashes and goes out

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