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Fisher & Paykel ActiveSmart RF522ADUX5 (Stainless Steel with Ice & Water)
MNMGreater Melbourne (Metropolitan), VIC
- Verified purchase
Ongoing Issues with Water & Ice dispenser. Really bad customer service!!
I brought this fridge in July from Harvey Norman for $1899. The water and ice dispenser worked for about a month. Over the next month and a half they both gradually lost water pressure, taking several minutes to fill a glass of water, and making tiny ice cubes.
I contacted customer service a number of times via email without response. Finally I had enough and decided to call, wait on hold just to organise a service. Sent out a service technician, who told me the filter was faulty and that the issue was now fixed.
Less than 2 weeks after ...Read more
the service, again the fridges ice and water dispensers began loosing water pressure. I again sent a number of emails, one with a letter asking for a response within 10 business days, as advised by consumer affairs, again no response to my email or letter as is required under consumer law. Despite fisher & paykel failing to respond to my emails on a number of occasions, with simply no response they failed to explain why this has happened and keeps happening. I again had to ring the service line, wait on hold and explain everything to another operator. 35 minutes on the phone yesterday for fisher & paykel to tell me that they wont offer me a replacement, or refund for the fridge, the only option they would offer me was to again have it serviced. Apparently the fridge filter wont work because there are large amounts of calcium in my area (First time I have herd this, the fisher & paykel service technician said nothing about calcium, he said the filter was faulty & this was never mentioned in previous phone calls.) When I explained that on the property there are 2 houses and the house in the front has the same fridge, but the single door, brought within weeks of each other, and she hasn't experience a problem, they just ignored what I was saying, and said I need a special filter and another service is all they would offer. Without any other options I tried to organise a service which was booked in for Friday. The next day I received a text saying my part was delayed and they would call me when it was in and then organise a service. I called fisher & paykel again, 40 minutes, to resolve absolutely nothing. Ive been again told to just wait for the service and if this doesn't work then they will discuss other options.
Purchased in July 2021 at Harvey Norman for $1,899.00.
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NoladeeGreater Melbourne (Metropolitan), VIC
- 4 reviews
- 1 like
- Verified purchase
It is a very quiet & and an efficient fridge / freezer
I have wanted a French door fridge since they first came out .... but if I am honest they are not as useful as the two door upright fridges, its something that I didnt think of till I had one .The freezer is the same as a box fridge, so you dont know whats in the bottom till you have to dig for it, the old fridge you could see everything in it from the side & it was at eye level.also the doors are not wide so you cant put a lot of big bottles in them.you get 4 lie down bottle holders with the fridge, but that means you take up a full shelf with bottles ...but I still love it
Purchased in April 2021 at Stan Cash.
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TV TechMelbourne
- 18 reviews
- 2 likes
WARNING - Think before you buy
If you are coming from a traditional 2 door fridge to one of these French Door fridge/freezers
Really consider the layout, in my opinion, its a step backwards for the sake of a cool "looking" fridge....
The pull out freezer is so painful to use
Its also smaller than most tradition fridges freezers
It means you pull the draw into you shins, then have to bend down to find things in basically one big bucket.... ewwwwwww
The fridge, Hmmmm 2 doors, so way less door shelf space
You are constantly having to open 2 doors, when you managed with 1 door for decades
Room for Milk and Bottles is very minimal, and they give you these cheap plastic moulds to lay bottles down......Read more
Purchased in August 2021.
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L.K.VGreater Melbourne (Outer), VIC
- 2 reviews
Love it
Absolutely love the automatic ice maker, means never being without ice again. When you take some ice it refills the container. Also having free flowing chilled water from the slim line dispenser is very convenient and doesn’t take up any internal room. Overall nice size fridge for the 3 of us.
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SamSydney
- 4 reviews
- 2 likes
- Verified purchase
Annoying Intermittent fault with water dispenser not working most likely freezing up
I have the new model (RF522ADUX5) which just came into the market and superseded the old model (RF522ADUSX5). Everything is good but it has an intermittent fault with the water dispenser either clogging or freezing up every month or so. Sometimes for days unless I play around with it (on /off, pull fridge in and out, take water pipe in and out) after a while it would work again. It has been to the workshop once already where they apparently found a blocked spigot and replaced that but I'm guessing they did not take it apart to check or insulate...Read more
the water pipe inside the fridge and they obviously cannot leave it on for weeks to monitor for fault. I just hope its not a design fault with the new model, I know some LG fridges are notorious for this water pipe freezing issue from research on the internet where an aftermarket product is available to thaw the water. I will find out soon as FnP will be replacing the fridge as next course of action, and will update this review accordingly.Purchased in August 2021 at Appliances Online for $1,980.00.
1 comment
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Joe DSydney, NSW
- 4 reviews
Great fridge
This is definately the best fridge i have ever purchased, well designed and thought out for every day use, everything just seems to have a place. The french door design makes is practical yet very stylish too.
Purchased in January 2021 at Bing Lee Physical store for $1,750.00.
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KatiePerth, WA
Fantastic fridge
Such a great fridge. Huge amount of space in both fridge and freezer. Ice cold water on tap and auto ice! Brilliant. Quiet, energy efficient and very sleek to look at.
Purchased in March 2021 at JB Hi-Fi for $1,799.00.
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AngelaBrisbane
- 3 reviews
- 7 likes
Excellent fridge
Excellent fridge. Easy to hook up the ice and water. Great features with the bottle chiller and door alarm and runs very quietly. Large freezer space with 2 large draws.... Perfect size for a family of 4 with room to spare.....Recomended purchase for a smaller fridge space but with the french door feature.
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Julie
- 2 reviews
Better than expected
Love my new Fisher and Paykel fridge. Everything I need for a small family and looks great. I have only had the fridge for a few months but have noticed the vegetables remain fresher for much longer than my last fridge. Very happy so far. My only observation is the water spout for filling up a glass of chilled water could be a little wider to allow faster refills.
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MariSydney, NSW
- 2 reviews
- 1 like
Love it
I love this fridge. I have had it for two years. I was worried based on reviews I had read that it would be noisy but I can't hear it at all in my open planned living area. No issues with temperature. I haven't bothered to get the fridge plumbed in as planned but I love my fridge that much I actually forgot about it. I have less rotting food than the old fashioned style fridge, because it's all at eye level. Highly recommend,it's worth making the change.
You can easily store platters and overall my fridge feels more organised.
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Questions & Answers
Stu Nasked
I replaced the flapper door spring on my fridge as the spring was broken and I also replaced the water filter cartridge and ever since the fridge alarms with 20 beeps every time I open either the fridge compartment or the freezer compartment
No answers
Download manual
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Sam
update replacement fridge so far is OK after a month of operation.