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Fisher & Paykel ActiveSmart RF522ADX5 (Stainless Steel) Questions & Answers
4 questions from our users
Joey L.asked
I have just got this fridge yesterday, its a good looking fridge, fit perfectly to my kitchen. My concern is the gliding noises when every time pulling out the freezer door. Has anyone had same problem?
7 answers
Ours sounds the same. It's probably the roller bearings. The freezer specification says 159 litres. That's a lot of possible weight. So they probably had to use heavy roller bearings to carry the weight and survive being open and shut so many time in its lifetime. Maybe they made it loud so you know when someone is after the icecream also, lol.
Exactly, probably just for the purpose of saving ice creams ;)
Ours is having the same issue. Had the service guy out the day after we bought it. He has ordered new set of rails in the hope it will fix the problem. My issue is none of the display models we looked at (in multiple stores) had this issue, they were all quiet.
Alanaasked
Where is the egg holder???
3 answers
The eggs have to stay in the egg carton or some dish not included in purchase.
not supplied, too many customers complaining about dropping eggs.
There is no egg tray for this fridge
PeteLasked
We have just had the fridge delivered however the freezer drawer seems very difficult to open and close and makes a loud metal grating sound like it is off it's bearings, but can't see any actual problem.
Also the left door has an exposed spring on the movable flap that make a lot of noise and looks ready to pop off.
I am wondering if these are abnormalities?
2 answers
Rudi K.Fisher & Paykel
it is very difficult to make an accurate diagnosis of the specific cause without the benefit of inspecting your appliance.
If you would like to arrange a technician to attend to your refrigerator, warranty service call, you can call our 24-hour Customer Care Centre on 1300 650 590 and a Customer Representative will assist you with service in your area.
Alternatively, you can search for service in your area by using our online locator at the following link:
http://www.fisherpaykel.com/au/support/service-appliances#request-a-service
If there is a Fisher & Paykel technician in your area, a form will be generated which you can complete to submit a service request using our online booking facility. Otherwise, the locator will provide you with the contact details for the Authorised Service Centre(s) near your area.
No problems with drawer on ours...slides well....think u have a problem there. I have had the spring replaced...and yes it does protrude.
I have today just had the second door hinge hook replaced. They tell me new ones are different type of plastic and dont break.
Just hope that is all that is going to happen. Have had all rubbers replaced as well.
Good luck with your fridge. I really like it, just sick of hassles. F and P will be hearing from me if there are any other problems.
David L.asked
I have the option to buy the superseded ***ADX4 at a discounted price over the ***ADX5. Could you please describe the differences between the two models? Water dispenser not necessary, if that makes any difference. Thanks. David
1 answer
Rudi K.Fisher & Paykel
The only difference between the ADX4 and ADX5 as below
Energy Ratings RF522ADX5
Energy Rating : 3.5 STAR
Energy Usage: 412 kWh per year
Energy Ratings RF522ADX4
Energy Rating : 2 STAR
Energy Usage: 586 kWh per year
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