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150 questions from our users

David P.

David P.asked

ActiveSmart RF610ADUX (Stainless Steel)

Guys does anyone have a web link tot he error codes on this RF610A model F&P fridge. I have E55 on the display. Fridge was recently moved by the guys that delivered the new F&P fridge and now it trips the circult breaker after about 20mins of being turned on.

No answers
druryfam

druryfamasked

ActiveSmart 614L French Door (RF610 Series)

The door on our 614L F&P French door fridge beeps constantly (20 beeps) every time we open the door. I phoned F&P Customer service but could only leave my phone number. I did that 3 weeks ago but still no phone call back.
After reading other reviews it seems 20 beeps is a sign of a broken wire beneath the left hand hinge. But which is the LH hinge on a Double door fridge and how do we get it off? THere is no screw to undo and we are worried about breaking the plastic cover plate if we turn it the wrong way.

No answers
Ange H.

Ange H.asked

ActiveSmart RF610ADUX (Stainless Steel)

Can anyone please tell me what the F24 fault is?

No answers
OOP55Z

OOP55Zasked

ActiveSmart 614L French Door (RF610 Series)

My F&P French door fridge is about 5 years old, my ice display is not working can't change ON or OFF so no ice is being made. Water dispenser is still working. I have tried to turn off the fridge for 1 minute but still the same just wondering if there is a reset button?. Thanks

No answers
Brenden

Brendenasked

ActiveSmart 614L French Door (RF610 Series)

When open door alarm goes off even after the mute button is pushed . What could the problem be

No answers
Suellen P.

Suellen P.asked

ActiveSmart 614L French Door (RF610 Series)

Recently replaced water filter with genuine part and filter continually leaks. Need container underneath to catch constant drips. Removed 8 Ltrs of water after I replaced the cartridge before using ice/water. Any suggestions as fridge only 13 months old. Thanks

No answers
MartinL

MartinLasked

ActiveSmart RF610ADUSX4 (Stainless Steel)

changed water dispenser filter as per instructions, water being dispensed is actually now really
hot!

No answers
Clair

Clairasked

ActiveSmart RF610ADUSX4 (Stainless Steel)

I have just purchased this fridge and the water dispenser water is at room temperature . How do I make it cold

1 answer
AP
AP

I would call it a “chilled” water dispenser rather than “iced”. Mine took a while to cool down - maybe a day? Its not freezing, just chilled. I don’t think there is any way of altering the temp at which it is dispensed. This is an area the design could be enhanced in future.

doug

dougasked

ActiveSmart RF610ADUX (Stainless Steel)

Ours has just started to not cool or freeze correctly ( lost a bunch of food due to defrosting ). reset temp to max low to see if it would make a significant difference and it's made very little difference. had an appliance guy come out and all appears to be ok based on visual checks of the evaporator and he's suggesting the main module is possibly at fault. it's 4-5 years old now so out of warranty are there any suggestions.

No answers
Ari K

Ari Kasked

ActiveSmart 614L French Door (RF610 Series)

Anyone can say whether the reliability of this fridge improved over the past years.?I am considering it and I hear it now come with real SS on the front and that it is recommended. But the reviews here, somewhat tell a different story...

No answers
Edek

Edekasked

ActiveSmart RF610ADUX5 (Stainless Steel)

what material is the internal tubing (where the refigerant gas goes through) made with?

No answers
john g

john gasked

ActiveSmart 614L French Door (RF610 Series)

for the last 24 hrs, the fridge has been beep 2 times every 1/2 hr doors close properly seals are fine no adjustments have been made to the temperature both fridge & freezer are operating fine

No answers
Alan A.

Alan A.asked

ActiveSmart RF610ADUX (Stainless Steel)

Can't change temperature to the water. As a spanner comes up on the screen.

1 answer
Oscar
Oscar

All I know is that I wouldn't buy a F & P again!!!!

Bob Hayter

Bob Hayterasked

ActiveSmart 614L French Door (RF610 Series)

My freezer draw is not closing square. The left hand side closes tight but the right side is still slightly open causing ice to form on that side.
There are gears in each side and it looks like the gear on one side needs to be turned one notch. Can you advise how to do this ?.

No answers
Tonyco

Tonycoasked

ActiveSmart RF610ADUSX5 (Stainless Steel)

I have water supply to the ice maker and no issues, but my water dispenser is saying the water is not connected...symbol on the display...then occasionally, it will dispense water, then just not....is there a pressure switch somewhere? the supply solenoid is working.

No answers
Mark S.

Mark S.asked

ActiveSmart 614L French Door (RF610 Series)

Can you turn off freezer to defrost while leaving top fridge on

No answers
Mark S.

Mark S.asked

ActiveSmart 614L French Door (RF610 Series)

Can you turn the freezer off seperately to defrost while top fridge stays on

No answers
Nadia M.

Nadia M.asked

ActiveSmart RF610ADUX5 (Stainless Steel)

I have just purchased the RF605QDUVXI model but don't have plumbing to the water dispenser as yet. Can I still plug in the fridge and use it until the plumbing has been done?

No answers
Lauren F.

Lauren F.asked

ActiveSmart RF610ADUSX4 (Stainless Steel)

I have ice in the ice tray but it is not emptying out into the ice bucket, I can hear the motor turning it its just the ice that wont empty out

1 answer
Yvan L.
Yvan L.

Same here. Did you figure this out?

When the motor turns, the ice tray turns only 45 degrees instead of full 180.

integrate kitRF610ADJX5

integrate kitRF610ADJX5asked

ActiveSmart RF610ADUSX5 (Stainless Steel)

need the integrate kit for this fridge

No answers
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