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151 questions from our users

Jay

Jayasked

ActiveSmart RF610ADW4 (White)

How do I test if the fan(s) are running on a RF610ADW4 fridge?



1 answer
fisher_man
fisher_man

When the compressor is running, close the doors and you can hear the 2 fans rev up and down as they adjust the airflow.
If you open a door you will hear the fan slow to a stop.

SKJ

SKJasked

ActiveSmart RF610ADUSX5 (Stainless Steel)

the water chill button is flashing and the fridge is beeping on my new active smart fridge freezer with ice and water
the water spec model is Model: 847200

1 answer
fisher_man
fisher_man

At some point you have set the water(wine) chill and it is trying to tell you the time is up.
turn off the water chill.

Clare Howard

Clare Howardasked

ActiveSmart RF610ADUX (Stainless Steel)

we have RF610ADUX2 model & are struggling how to keep the temp @ 4c for fridge & -18c for the freezer as there is no actual temp gauge to know it is @ that temperature?
Also the doors do not close properly now, when you close both doors the right one stays open slightly & thus alarms..what might be the issue? Thank you, otherwise its a great product, bought in 2012



2 answers
Bub
Bub

I think the doors not closing properly could mean your fridge is on a tilt? You can turn the knobs on the bottom of the fridge to set height. I bought myself a thermostat for 5 bucks thats a magnet. I stick this to the inside of my fridge to view the right temperatures. :)

fisher_man
fisher_man

The soft close mechanism is faulty and needs replacing.
The temperature sensors work on the absolute temperature inside fridge/ freezer, irrespective of outside temperature.
If display set in the middle the fridge sensor will keep it at 4C and the freezer sensor at -18C (this will fluctuate slightly due to hysteresis.

Peter

Peterasked

ActiveSmart RF610ADUX (Stainless Steel)

ice maker stoped working a few weeks back now control panel not working and no water comming through but frigde and freezer still working fine. Any ideas?

1 answer
fisher_man
fisher_man

The wiring coming through the top hinge has possibly broken and/ or the display pcb faulty.
Possible faulty sensor on icemeker.



DDV

DDVasked

ActiveSmart RF610ADW4 (White)

Is white model easy to clean? Are fingerprints a problem?

No answers
Alicia

Aliciaasked

ActiveSmart RF610ADUX (Stainless Steel)

Hi! We have an F20 error, please help. It continuously beeps when we open the door

No answers
Tony B

Tony Basked

ActiveSmart RF610ADUM (Stainless Steel)

Purchased our F/P French Door Fridge/Freezer in 2007. Now display / temp adjustment panel is on the exterior of RH door. We seem to have alarms going off at different times with different pitches, its becoming quiet annoying. All the instruction manuals talk about the internal control panel to which we aint got. does anyone have an idea how to reset the panel?

2 answers
Oscar
Oscar

Unfortuneately it is probably out of warranty and so I suggest calling F & P customer service to see if they can answer you question.

Dreaming of Coco
Dreaming of Coco

Hi there,

I would contact Customer service to get further help for this type of problem.

Zeddie

Zeddieasked

ActiveSmart RF610ADUSX4 (Stainless Steel)

So my fridge freezer has been making ice. Used a lot and was clumped at bottom. I took tray out and emptied it. Since I put it back in, it’s not made any ice. What should i do to correct this?

1 answer
Oscar
Oscar

My fridge has not performed like this - I suggest calling Fisher & Paykel customer support. Good luck

Carl D

Carl Dasked

ActiveSmart RF610ADUX (Stainless Steel)

I Have a RF610A fridge and I found and fixed the broke wire causing the error F31 coming up on the display, but how do I turn of the error code and spanner?

1 answer
IAN CUREDALE
IAN CUREDALE

Hi Carl D. I have the same error F31 and would appreciate knowing which wire you fixed that was broken. Regards Ian email "[email protected]"

Popalee

Popaleeasked

ActiveSmart RF610ADUB5 (Black)

Do you find the water from the water dispenser to be consistently cold?

1 answer
Kordie
Kordie

No. It doesn't get below 12 Celsius. FP tell me it is just a filtered water supply, not chilled water. I'm not happy.

Dale

Daleasked

ActiveSmart RF610ADUM (Stainless Steel)

Display screen has series of random lines on it. I tried to go out of Sabbath mode but that had no effect. I cannot access any features on the screen, just the lines. Any ideas?

1 answer
fisher_man
fisher_man

possible broken wire.

Martin

Martinasked

ActiveSmart RF610ADUSX5 (Stainless Steel)

Where is the water filter cartridge located. I cannot see it from the back when I have moved the unit away from the wall. I removed the plastic cover where the water hose is connected and it does not appear to be there. Just where exactly is it located???

1 answer
fisher_man
fisher_man

The water cartridge is separate to the machine, trace the water hose from fridge to outlet - no filter means one was not fitted.

Malc

Malcasked

ActiveSmart RF610ADX4 (Stainless Steel)

what power current (amps) does the RF610ADX4 consume? It's on the serial number label I understand, but not in the manual. Does it connect to a normal 13 amp 3 pin UK socket? Our electrician is asking for power consumptions for first fix purposes.

3 answers
fisher_man
fisher_man

about 1.2 - 1.8kW per day, depending on ambient temperature, number of times/ how long/ which door(s) are opened.
running approx .5A, starting 6- 10A, heater 1.2A

Malc
Malc

thanks. It would be good to see a picture of a serial label (with the serial number redacted), if anyone can send this.

fisher_man
fisher_man

Serial label, on rhs of kick panel, would not provide that information.

Casey

Caseyasked

ActiveSmart 614L French Door (RF610 Series)

Error code f2b is showing on my fisher & paykel fridge and when the fridge or freezer door is opened it makes a constant beeping sound. Also the ice machine is not making ice...does anyone know what it means?

1 answer
fisher_man
fisher_man

How many beeps?

Sharon

Sharonasked

ActiveSmart RF610ADUX (Stainless Steel)

Our. Rand new fisher Parker fridge water dispenser has suddenly stopped working. Model RF170ADUSX4. I've checked hose is not linked behind. Pulled plug and restarted. Pressed for several minutes. Any other suggestions?

2 answers
Bill
Bill

Hi Sharon
I've had this happen a few times over the years. I believe the culprit is having the freezer/fridge temperature set too cool and the line to the water dispenser actually freezes, so no water. I figured this out by slowly raising the temperatures up and eventually it started working again. The quicker solution would be to simply clean out the fridge if you have that handy second "beer" fridge somewhere in the house and unplug the fridge and leave it for four or five hours, than restart. Remember to observe your fridge and freezer settings so they are set higher, although I believe the fridge likely restarts with default settings.
Also, this is the solution for when you find water pooling under your fridge as well. Not sure why this solved the problem but it did.
I am also currently tackling why the ice cube maker every so often prematurely just dumps water into the ice cube container and causing a large ice cube to form in the base of the container. I initially unplugged the fridge and restarted it hoping it was a cycle problem in the software and this appeared to work for a few weeks but it's started again. I've taken the whole thing apart previously and will do so again to see if the temperature probe might be loose, maybe I can do this without taking it all apart. hmmm.

fisher_man
fisher_man

I believe there is a fill kit for this fridge, it has a heater which prevents the water freezing - not sure.
Water under the fridge is blocked drain pipe ( located under the evaporator) in freezer. Turning off til the ice 'plug' in drain melts and it works again.

Janell

Janellasked

ActiveSmart RF610ADUM (Stainless Steel)

The Ice dispenser has stopped turning in my F & P side by side Fridge freezer. It makes the ice but just wont turn and dispense. Please help !!

1 answer
fisher_man
fisher_man

either the motor gears are frozen or the ice sensor is faulty - Call an F&P tech

beverly

beverlyasked

ActiveSmart RF610ADUSX5 (Stainless Steel)

fisher and paykel icemaker has stopped working after water was turned off for 2 weeks. Is there something I need to do as we generally turn water off when we go away?

2 answers
MelanieH
MelanieH

My fridge doesnt have an icemaker. You'd be better off contacting fisher and paykel.

fisher_man
fisher_man

Good idea to turn the water off, hose may spring a leak.
Your Icemaker motor has frozen or the ice sensor is faulty.
Call an F&P technician.

HBM

HBMasked

ActiveSmart RF610ADUX (Stainless Steel)

The display on my F&P has stopped working, everything else with the fridge is working well. Any idea what to do? The fridge is not in sabbath mode.

2 answers
G man
G man

Hi there. Thank you for your question. I've had this happen once before, 3 weeks after purchase. There was nothing obviously wrong with the unit itself. I reset the fridges circuitry by disconnecting from power supply for 3-5mins. Then re activate. I did the trick for me and hasn't reoccurred since.

fisher_man
fisher_man

Either the display is faulty or there is a broken wire on top of door hinge.
F&P tech can determine and repair.
Display not working will not stop fridge, but you cannot change any controls.

Deborah

Deborahasked

ActiveSmart 614L French Door (RF610 Series)

Hi My fisher and Pykel fridge freezer has just recently started to dip when i open the door. It has done it 3 times in the last 4 days and displays an F20 number on the display panel. Does anyone know what it could be please? Not sure of the model number as I cannot find it. But is is the one with the fridge at the top freezer at the bottom with water and ice. The largest one. Thank you

1 answer
fisher_man
fisher_man

The door heater is faulty, it should also beep 20 times when the door is opened.
An F&P tech can repair it.

Jason

Jasonasked

ActiveSmart 614L French Door (RF610 Series)

I have the 519L Active Smart fridge RF522WDRUX5 which was purchased new 4 months ago. Initially the ice and water worked, though now both the ice and water do not work. No water comes from the dispenser and no ice is being made.

Is this a common problem and how could I fix it?

The fridge is brand new so this is pretty frustrating.

1 answer
fisher_man
fisher_man

It's covered by Warranty!
Call an F&P technician - it's free!

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