Fisher & Paykel ActiveSmart 614L French Door (RF610 Series) Questions & Answers (page 4 of 8)

Hi - I have no idea about the flasing light at tbe back. Check your manual. You can easily set your fridge and freezer to whatever temperature suits you.

The temperature control is on the right hand side top when you open the fridge door. Try that.

Was it ever working?

Sorry, but I need more info.
Mine works fine.

Yes it has been working fine and just started intermittently stopping I was wondering if you could help

I didn't buy the water dispenser model (on purpose) - too many issue with it.

Sorry No idea

problem has resolved itself! Fridge now appears to be working normally. We'll see!

Hi there, I've only had the fridge for a few months so I haven't had to do a filter change yet, so I can't help

What were you expecting to find inside your water filter?
It would seem reasonable that a water filter full of activated carbon would be black, I would have thought!

Hi there, I've not had the issue at all, maybe worth a call the Fisher and Paykel, sorry I can't help!

Thank you!

Ever since brand new I've had so much trouble in the 4 trays. They constantly fill with water as well as the plastic piece under the glass shelf. I've had to throw out hundreds of dollars of fruit and veggies as they go mouldy, rot or slimy within days. I contacted Fisher & Paykel and was ignored by a very rude NZ woman. I put up with it for few more months as it got worse so phoned again. A rude man came out and replaced a part behind the fridge and said it was the problem and stormed off. It was faulty but the problem didn't stop. It got worse. I called many times. One guy told me to put paper towels in each tray to absorb the water and that will fix it. I did for a while and they would get very wet causing the fruit and veggies rotting each time was within a few days. I called out help several more time and one guy came twice and told me to complain to contact care service and it should be replaced. Rang again as heard nothing then a guy came out and told me he left parts in the fridge to check it and will be back tomorrow. No one came. I complained to ACCC and they said they would do something about it and started but haven't heard anything from them after the next guy came out who was extremely arrogant and carried on adamantly and stupidly that it was my fault as different fruit and veggies can't be stored together because of gases they release. I told him numerous times we go through lots of veggies very quickly. In his report he stated it's because of what I put in together. If he bothered to look in properly he would have seen there were no fruit and veggies in same tray. What angered and upset me the most was Fisher & Paykel stating they were coming out to take the fridge away to be checked out but never came. I gave them my serial number and told them I wasn't sure if it was right and to tell me if wrong. I heard nothing about it then I get an email stating my fridge is 12 years old and will cost a lot for them to do this. I was very angry and found and sent them the real numbers and out of courtesy a photocopy of the receipt. One of the repairmen told me they have all the information about my fridge. I got a sorry then complaints again they couldn't read the receipt. They never asked for one but my husband scanned it and it was sent and I heard nothing back. This has gone on and on for 2 years. One guy said bottom containers are for meats and the arrogant one said it's for drinks. They couldn't agree. The last arrogant guy stating it was gases from the products causing the problem told me there would have been nothing wrong with the part behind the fridge and it would have been replaced to keep me happy. I saw it and it was covered in medium black marks. Never get a Fisher & Paykel fridge as it will never get fixed or replaced. We have lost hundreds and hundreds of dollars throwing produce out. I'm now extremely upset now because of their rudeness and not caring walking away hoping they will never hear from me again. Only one repairman was lovely and on his second visit gave me the advice to complain as it's definitely faulty but can't find it.

Inlet pressure reduction valve.
Incorrect tray in ice maker - Have you had the ice maker/ tray replaced recently? 2 types, each with different capacities.

Possible heater problem.
Is there ice on rear panel of freezer?
If so, defrost heater stopped working or Controller faulty = call F&P 1300650590.

Inside freezer compartment

Bottom RH kick panel (open FC door and its on the panel.)
Unless you have good eyes, take a photo of it.

Yes my friend. I had the same problem but lucky now its fixed. I just recommend that u wash ur fridge with hot water from the outside. Then problem is fixed. History

Hi Oldtech, the water runs through the door and is cooled to the cabinet temp. My cabinet temp is set about mid way and my water is cool enough. You could try adjusting your cabinet cooler, it should cool the water more

Hi Mary Ann, try unplugging the fridge for a few seconds, check the water pressure, switch back on and dispense at least four litres of water through the system

Make sure the ice maker is off when you do this. Good luck

Hi Lisa, Try switching off and unplug (like a reboot) then do the reset process again and follow the auto ice maker cycle flushing a few litres, hopefully it will work

Our F&P French Door icemaker also stopped working but I think it's because the water filter is 6 months old and a red light icon on the front of the fridge door is on. I question the need to replace a filter every 6 months when the incoming water has no particles in it. Or I'd be surprised if it did. I'm going to have a look at it and if it looks clean I'll just reset the 6 month clock.

Sorry no solution but I'm having the same problem!!!

It sounds like you need to get it serviced.

We had the same problem and found that the part where the ice tray connects to the motor that tips it had cracked preventing it from tipping the ice out, so the water would just pour over the side of the ice tray and into the collection tray below. The replacement ice tray was cheap and easy to fit.

Guys how do you fit a replacement ice tray. I can't seem to get the end pieces of tray to fit into the housing at each end.

Have you tired turning the fridge off for a while and letting it reset? Other than that, I am not sure what to recommend other than getting it repaired. Sorry.

I am not to sure. Is your water cold enough? I would ring F&P and speak to their helpdesk to see if you can resolve this.

Our ice dispenser works fine,