Fisher & Paykel FabricSmart IW812 Questions & Answers

Dont have your model washing machine. Sorry unable to help you.

As far as I know, these machines do not have a "favourite" feature.

Is the pump blocked with fluff etc?
Is the hose blocked? try back flushing it

Is not a common problem, very seldom happens (more chance of a controller or inlet valve)

Possible faulty hot water valve.
if not, then temp sensor or controller.

I only had this for a few months and did not have a need to clean the filter yet

There is no filter to clean. Sit back and Relax with a good book such as the machine's manual.

I had this same problem. Machine would say power cut every few minutes on the spin and rinse cycle then it wouldn't turn on at all. I had to get a fisher and Paykel service man to come in. $250 for the part + inspection. I believe it was the mother board and the water pump. Would be best to ring them. They said they is a rare problem, however that must be a lie because so many have reported this problem. Hope this helps

Thanks Brya still trying to sort it!!

replace the drain pump... it is overheating.

Hi Wayne, I'm sorry I didn't realise it had a Demo mode. I'm not sure how to solve that problem. I hope you get it sorted though.

Demo mode? What demo mode...
Top load machines do not have demo mode - what is there to demo?

I have the same problem too

Fisher and Paykel will be able to help with this question

Fisher & Paykel will be able to help with that question.

Sorry Michael I don't know if the washer has fuses. Contact Fisher and Paykel they should be able to tell you.

Hi there,just a question is it noisy in spin dry mode as well or just when it has finished washing and is draining off the water as well as spinning? As the water pump might be the noisy culprit!

Hi Stricko - Thank you so much for responding to my question. We figured it was definitely the bearings. I managed to find a manual online for the washing machine, so we dismantled the machine, got new bearings and replaced then ourselves. It now runs quietly like it used to. We replaced the water pump (again ourselves) about a year ago and that is still fine. Once again, thank you for taking the time to respond to my question, much appreciated.

http://www.appliancesonline.com.au/8kg-top-load-fisher-paykel-washing-machine-iw812/

Use the pulldown menu that is above "Specifications".

I don't know what error code 56 is but Denise at F&P sometimes posts answers on error codes. It would be helpful if they were to post a link on their support website for a list of all error codes to deal with the many questions of this sort.

From the manual for fault code 9 :

'9. (0001001) Size Switch Sensor

The display size switch setting does not match that stored in the memory.

Primary Source – Display Module 2 & 3
Action – If the display module for phase 2 or 3 has just been inserted into a console housing than check that the two size switch plungers accurately locate onto the console housing. If this fault has appeared during normal operation of the machine, check the size switch or replace the Display Module.
Action Phase 2 & 3
If the Motor Controller has been changed from one size machine to another, than the size switch setting in the memory will have to be reset. This can be done by entering and exiting the Option Adjustment Mode. Push and hold START/PAUSE then push POWER button.
Action Phase 4
Reselect the size of the machine by using the SIZE SETTING MODE. Push and hold the water temp up button then press the power button, to select the size of the machine push the temperature up button until the cold LED is on for 5kg machines, push the water level up button until the low water LED is on for the 6kg machine and push the spin speed up LED for the 7kg.'

Cheers

No separate lint filter in this model - unless of course you consider your clothes to be the filter......sorry.

hello Sanders10 .. very sadly it does not have a lint filter ... all the lint goes into your wash ... that is simply another terrible design fail of this horrid washing machine !!!

I have no idea.

37. (00100101) Phase 1 to 6 - Pump Blocked Error (No
Change in the Water Level)
While draining, the water level reading from the pressure sensor has
not changed for over 3 minutes. There are three likely reasons for this
fault. One is that the drain hose or the pressure switch hose has been
squashed or kinked and the pump out rate has been dramatically
reduced. The second possibility is that the pump is partially or fully
blocked. The third is that the pump is not operating due to Motor
Control Module, wiring or pump failure. This fault could also appear if
the SmartDrive is pumping to an unusually high head of drain hose or
into an extended length of drain hose. The fourth possibility is a
diverter valve fault or blockage. The water level is not altering as the
diverter is stuck in the recirculation mode, giving the module the
appearance the pump is not lowering the water level.
Primary Source: Pump System.
Action: 1. Check that the drain hose has not been
kinked.
2. Check the length of the drain hose and try to
reduce the length if excessively long. A 1
metre extension hose of the same diameter
fitted to the existing drain hose is the
maximum allowable length.
3. Check for open circuit windings in the pump.
(Note: Pumps are fitted with a thermal cut-out
that will reset on cooling.)
4. If the bowl is empty of water, remove the
pump from the pump housing and check that
it is not blocked. Also check the drain hose is
not blocked.
5. If the bowl contains water, then service the
pump from the top of the SmartDrive by
removing the top deck and inner bowl. Bail
out the water, remove the pump cap and hood
and clear the restriction.
Secondary Source: Wiring.
Action: 1. Check the pump harness is connected
correctly to the pump.
2. Check continuity of the pump harness.
30
Tertiary Source: Motor Control Module.
Action: Activate the pump by operating the SmartDrive
in spin mode. Check the pump is rotating. If it
is not operating, and Primary and Secondary
checks have been performed, then replace the
Motor Control Module.
Note: Consider fitting Pump Hood Kit (Technical
Bulletin WM013). If 5kg SmartDrive, fit splash
guard to pump.
Quaternary Source: Diverter Valve failure (Phase 5 and 6 Eco’s).
Action: Check the diverter valve, see fault code 51.