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119 questions from our users

Nod

Nodasked

WashSmart WH8560P2 (8.5kg)

My WH8560P2 Front Loader always warms water even when selecting Cold?
Any help would be great.
Thanks



2 answers
Mireille
Mireille

I don’t have a solution for you however I have had the same problem - I thought I was imagining it as I never wash in hot or warm water only cold & the clothes always seemed warm when getting them out of washer even when I opened door immediately after it finished.

kezbekistan
kezbekistan

I haven't had this problem. Cold is cold on mine. I tell you, I would be damned annoyed if I chose a cold wash, and it was still heating up the rinse water! I wonder if the programming can be re-set somehow?

Chester1

Chester1asked

WashSmart WH8560P2 (8.5kg)

My towels are coming out very matted and are drying very stiff in my new front loader. I just use the everyday wash on cold. Can anyone help?

2 answers
azura
azura

I personally am using cotton 40 degrees with towels and I don’t have this issue. I would be thinking it might be the wash powder though? Don’t know what you use but I use omo sensitive. I also put vinigar in the rinse compartment to help get the detergents out. Bi-carb or magnesium can also help soften, I use bicarbonate with my sons nappies. Don’t know why they would come out so different with this machine though, hope it’s not a problem with the machine itself for you... you could also try adding an extra rinse at the end of the wash. Good luck.



Michelle Shipp
Michelle Shipp

Hi
I had the same problem. Did some research on internet as it is my first front loader. Now I only wash my towels in Bi carb Soda and put vinegar in the rince compartment. I select everyday wash which Is warm wash not cold. They have improved but never at soft as top loader.

Matt M

Matt Masked

WashSmart WH7560P2 (7.5kg)

Hi i'm unable to change the spin speed now at all ...only options I have are flatout 1400 or no spin the other speed leds don't light up when trying to change speed???

1 answer
azura
azura

Really? Sounds like an issue to raise with the company for repairs.

AlphabetMum

AlphabetMumasked

WashSmart WH8560P2 (8.5kg)

What is error 37? It’s just come up on my machine and it’s full of water and won’t drain!



1 answer
Bronwyn
Bronwyn

Unfortunately no. Long and ridiculously loud spin cycle and burning smell. apparently the bearing has failed in mine. 10 days and they still haven’t collected machine. 10 working days from when they do do at a minimum I should be without a machine for a month. The call center thinks this is fine. Fair trading on the other hand.

sharon garrick

sharon garrickasked

WashSmart WH7560P2 (7.5kg)

I'm having trouble with my machine it keeps getting E707 code I have turned it off had the feet rebalanced and it continues to not spin and beeps, any help?

1 answer
fisher_man
fisher_man

Motor winding is Faulty.
Need to call technician - they are a b1tch to access.

Loreen

Loreenasked

WashSmart WH7560P2 (7.5kg)

Hi
We are having an odd problem with our f&p washsmart WH7560P2:
Any cycle we select seems to wash fine except when it finishes it restarts the cycle all over again without us doing anything. So if we are not quick enough to open the door and turn off the washing machine once it finished one cycle it would just over and over again run this cycle continuously. Can this problem be fixed? We already did a factory reset.

3 answers
Tiarni
Tiarni

I am not sure but maybe turn it off at the switch

fisher_man
fisher_man

The whole cycle restarts or just the rinse, spin cycle.
If suspension is faulty it will try and re-distribute the clothes and spin again.

Levi
Levi

Having the dame problem... did you find a fix?

Gill Pierce

Gill Pierceasked

WashSmart WH7560P2 (7.5kg)

What does Error 74 mean? My washing goes to the last spin section then this message comes up, my machine was bought in December, but this happens every time i do the washing.

2 answers
fisher_man
fisher_man

Is warranty, call Fisher Paykel for service.

Gill Pierce
Gill Pierce

Thank u they came last week. Plug inside machine wasn't plugged in correctly.

Alejandro

Alejandroasked

WashSmart WH7560P2 (7.5kg)

Hi, my WH7560P2 has just been installed and whenever I press the start/pause button it makes a strong "knock" like sound, is this normal?

2 answers

Did you find out what the sound is? We just had ours installed and it does the same. It’s also got a rattle on the left and massive intermittent vibrating despite the machine being 100% level.

CharlieBrown
CharlieBrown

Isn’t that just the door locking?

Rach

Rachasked

WashSmart WH8560P2 (8.5kg)

What does code no ?AP mean?The question mark is like an E but without the top part of the E, or like a L but with tge middle bit of the E in it

2 answers
hinae1609
hinae1609

I have no idea phone the FPaykel customer care number or their 1800/1300 number they should be able to tell u how would I know that sorry and good luck

Chris B
Chris B

Sorry - no idea? Phone service line?

Gwenda

Gwendaasked

WashSmart WH8560P2 (8.5kg)

Draining hose is on right side of machine. Laundry tub is on the left and hose doesn't reach. Doesn't say anywhere in product information that hose is specifically right side for emptying. What to do? hasn't been used yet!!

3 answers
hinae1609
hinae1609

get an extendable pce of hose with a clamp on it put on end of your washing machine hose and it should reach over to left side where your laundry tub is apart from that perhaps a plumber could assist you I have no idea

Gwenda
Gwenda

Thank you for taking the time to respond :)

Chris B
Chris B

Get another hose and clamp together to make hose longer - Make sure clamps are tight so no water leaks at join. My tub is on left - no problem!

Meagan C

Meagan Casked

WashSmart WH8560P2 (8.5kg)

Our washing machine has been nothing but trouble since we go it 3 months ago. Error 74 keeps coming up. There is no correspondence regarding this error. We have had the Fisher Paykell technician come out and he was useless. He pulled the machine out - drilled another hole in our cabinetry and told my husband what he needed to do to fix it. And then left. My husband has done all he can do with the machine as per advice from the technician and it’s still doing error 74 - even when we turn the machine on to start a load - without even clothes being in the machine. There has to be something to fix the machine. our only option is to contact Fisher Paykell again see if it’s a manufacturing issue and get a new machine. Far from impressed! Has anyone got any suggestions!!!!

3 answers
hinae1609
hinae1609

So sorry to hear that Meagan about your washing machine I actually contacted FPaykel head office before purchasing our latest washing machine to grill them as to our rights etc. This sounds like it is definitely a manufacturing problem and as its under 6 months old FP head office should definitely replace it. I would also get onto the OFFICE OF FAIR TRADING you can send a letter of complaint to Fpaykel they have 10 days to rectify the situation if not resolved then contact OFT they will step in take over and start proceedings and try to resolve this situation for you. Best of luck

Gill Pierce
Gill Pierce

My new washing machine does this too, and is the same model,does this every time i use it
bought at Christmas time

Meagan C
Meagan C

The technician came out again - replaced the pressure switch and also the complete front panel. Machine is now working fine.

Rach

Rachasked

WashSmart WH8560P2 (8.5kg)

why will my fisher and paykel washsmart front loader not allow me to select any wash cycle/spin/start buttons?
It just beeps at me

2 answers
Prash
Prash

https://producthelp.fisherpaykel.com/au/Wash/Top_Loaders/CleanSmart/WL1068P1/User_Guide_WL1068P1/18_Before_you_call_for_service

hinae1609
hinae1609

Sorry to hear that have u contacted FPaykel Head office, or perhaps go via your Office of Fair Trading they are very good with this type of problem best of luck

Lexx C

Lexx Casked

WashSmart WH8560P2 (8.5kg)

We just bought a new one, and its giving us err 13? Please, any help?

2 answers
Louise
Louise

Sorry can't tell you that as I have never had it come up, only the door lock error. You are going to have to ring the distributers on that one or try an online forum, I guess.

fisher_man
fisher_man

That's a new one, to the best of my knowledge there is no error 13 on these washers.

Janelle E

Janelle Easked

WashSmart WH8560P2 (8.5kg)

The softener dispenser is always full of water after each load? Why is this happening?

1 answer
Dave M
Dave M

Hi, sorry I don’t have the answer but was hoping you do?? Did you find out why this was happening?? We have the same problem lately.
Dave

Jen

Jenasked

WashSmart WH8560P2 (8.5kg)

Bought this washine machine and have read reviews that its quiet but I find mine is nit that quiet at all :( I couldnt tell if its defective or its normal noise. Please help.

3 answers
Tina N
Tina N

Mine is super quiet. When I was looking for a new washing machine the main criteria was it had to be quiet as my old one was so loud. I viewed the test results on the Choice magazine website and it was listed as the quietest one in the category. I'm very happy with it. I don't know if yours is a dodgy one. Maybe you can get someone to have a look at it?

fisher_man
fisher_man

Depends on 'not quiet'
There no motor noise due to brushes on other machines.
When installed correctly the only noise is the water sloshing during wash.
If it is not seated level, feet not solid on floor etc can all cause extraneous noises.

Desert Dog
Desert Dog

Did you remove the transit bolts? The salesperson told me that if they weren’t removed then the machine will be noisy and jump all over the place.

Mine is super quiet.

Diana B

Diana Basked

WashSmart WH8060P2 (8.0kg)

I am getting an Error Message number 37 on my F&P machine, its full of water and I've turned off at the power, left for a minute and turned back on as the manual instructs, twice and still comes up with the same message .... any ideas please? Have called the technician but on a Friday night no answer!

4 answers
Tina N
Tina N

I'm sorry. I haven't experienced this. I wish I could help

Avalon
Avalon

Have you unplugged the machine after turning it off? Because everything is computerised these days I find it necessary to do so. Have you checked what the error number means? Looking online is probably the quickest way if you can't find your manual. Repairs are usually very easily done.

Diana B
Diana B

Thanks for your answers ladies :) it ended up being a hair clip caught in the pump filter so drained the water out and removed the clip, good as gold again!

Rach

Rachasked

WashSmart WH8560P2 (8.5kg)

Is there a guide to how much you can put in it?

1 answer
cin
cin

Depends on the items towels been heaviest when wet about half to 3/4 full. Ours has a bulky cycle so we can do our quilt but it is light dacron. My work clothes are all light so i can fill it almost i just leave room for my arm to push in. They have a 24/7 hot line and they do answer pretty much straight away plus you can google your manual if you know product key. Mine has loading on pg 23. Basicly if its synthetic can load a lot if its cotton has to be on right cycle as our machine auto senses weight. Hope that helps

Jason B

Jason Basked

WashSmart WH7560P2 (7.5kg)

Wow have had lots of issues with the machine ! contacted support got told Technician would not be available till mid Jan! Not impressed at all. The machine has only been plugged in for 4 months and purchased 6 months ago! Keeps going out on a CLr FLTr error. All fitters have been checked multiple times now. I have followed the steps on page 35 multiple times as per manual yet not luck! Any suggestions would be appreciated give it has been 4 days now and 14 more days to go with no washing machine !!

1 answer
fisher_man
fisher_man

The washing machine cannot drain the water fast enough so it thinks the filter at front bottom RH corner is blocked.
How fast does the water drain?
Remove the filter, be aware of any residual water in base of machine, and check drain hose is not blocked by blowing back into machine.
A kink in drain hose, coins in tube from tub to drain pump, a hair pin, shirt collar cleat, hair band, caught in the impeller etc can prevent water from draining.
All of these are user faults, not machine faults, and are billable.
Delay in service is because customers no longer look after their machine, read the manual, or use common sense and then get upset when it stops, then they get upset when the fault was from their lack of care and is billable.
Over 80% of warranty repairs are user faults, and billable.

Rose

Roseasked

WashSmart WH8060P2 (8.0kg)

Hi there, does the WH8060P2 washer self Heat?

2 answers
Grace
Grace

Hi, yes it can self heat but when the Fisher and Paykel maintenance man came out he advised me that the washers work better using both hot and cold water taps otherwise the machine is spending time trying to pump hot water from the tap but it cannot find it, so then it realises that it has to heat the water, so the cycle takes much longer than it shows on the timer.

fisher_man
fisher_man

Good answer Grace, nice to read.

Jill F

Jill Fasked

WashSmart WH8060P2 (8.0kg)

i have just setup my brand new washer - getting an error code 74 - any idea's what that is? we have checked all the things in the manual. WH8060P2 (8KG)

1 answer
fisher_man
fisher_man

Is in Warranty? call F&P technician.

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