Where to begin...ok. just under 12 months wrangling with this thing - remember this thing is ALL automatic, no manual control, yes you can change some presets, but that's it. This is a dum-smart machine for dummies.
Water level is beyond poor, making the clothes rub whilst being wound into knots and twisted into ropes. Mechanical bondage isn't my thing. Thus the clothes don't wash properly, get pilling, rip buttons and damage zippers etc. Water and energy efficient? not so much with 2nd and 3rd washes for the load, then there's the wasted ...Read more

**Updated below on 30 OCT 2018
-even more unhappy now

I’ve had this machine for 4 days, we live on a farm and are a family of 6. Salesman told me this was top of range machine in store. Well not happy with it at all, the water doesn’t even cover half of the clothes when washing. Not good at all cleaning really dirty farm clothes, I dual washed them twice and still no good! I also have noticed the clothes that don’t get submerged end up with lint all over them too. I’m a big sorter of clothes and have been washing for over 20 years. I can’t...Read more

Wish I had never bought it. It has a water sensor that means the water never ever covers the clothes. Hence the clothes never clean properly. Clothes are always covered in fluff and when I rang the service dept about this I was fobbed off by them saying I didn't clean the machine out often enough. Even cleaning the machine as they instructed didn't make any difference. Last week I put 4 sheets in and they ended up with three of them in a big tangle and the fourth was covering them all and it looked like a tyre cover. The 3 sheets were no...Read more

I LIKE:
1. My sheets and socks come out so clean, I hardly need to soak them anymore (due to less water being used and the right water temperature).
2. Doesn't wear out my clothes, yet significantly reduces drying time.
3. It runs quietly.
4. Can fit more sheets and towels to the wash than my previous Fisher and Paykel with the agitator.
5.. Full load takes 35 minutes to wash, not bad.
6. The Delicate cycle is great for my most delicate clothes. I also love the Sheet and Towel cycle. Sheet don't get tangled up.

AREAS FOR IMPROVEMENT:
1. The High Efficiency function takes the water saving a bit too far, not enough water for proper rinsing. I turn it off permanently. ...Read more

This is by far the worst washer I have ever had. Slow, inefficient, maddening, You can't adjust the water level. The clothes are mostly out of the water. I have started to sometimes bucket in more water when I can open the lid! It has no agitator and hardly any water and a tumbling on itself action where sheets and clothes are twisted into clumps entwined together and have to be priced apart, coming out completely crumpled. They dry that way still crumpled. The lack of water and tumbling action often sets off the unbalanced beeper. Ironing ...Read more

We purchased this machine from Appliance Online. Not only did they sell it $30 cheaper than their competitors, delivery, installation, box and old washing machine removal were all inclusive of the price. Quite a deal ! The guys who delivered the washer were courteous, respectful and professional.
We have come from the classic Kleenmaid/Speed Queen 7.5kg model purchased 21 years ago. That machine had dials and you choose the wash cycle. Half filled it, let it mix the laundry liquid into the water, add your items, finish filling it, and let ...Read more

Not enough water to wash or rinse. Yes, I have read the engineers opinions that this has been designed to use water like a front loader. But it does not work here. some times there are dry spots where the water never even touches the clothes.
The rinse is a particular problem as you need water to remove the detergent from the washed clothes. My itchy crotch and stomach is testimony to the fact that the rinse was not thorough. AND yes, I am using LESS than the recommended amount of top loader low suds detergent.

Constantly out of balance. Th...Read more

This must surely be the worst washing machine ever made. From the very start it has performed poorly and it has only got worst with age. We thought maybe it is just our particular machine that is faulty, but reading the 71 reviews we see that the overwhelming majority or reviews echo our sediments and we are observing the same faults. There is clearly a design issue as our previous F & P washing machines have been great. Perhaps the company should consider a total recall of the model and compensate the buyers - it is the only way it can restor...Read more

This is my second machine of this type. First time with the AquaSmart I wanted to return it ASAP!! I couldn’t adjust the water level as I had with previous F&P top loaders and it seems to get fluff on everything.
That was about 9 years ago and hundreds of loads ago.
The newest model I considered for a few weeks. I did my research and looked at the options. I came back to the same model type because I didn’t want that central spindle in the way and didn’t want al, that bending!
It was smaller inoverall outsides dimensions (to fit into stand...Read more

Washes the clothes well. I'm not seeing tangled like many other are either. Although it does say not to throw your clothes in one go. We don't do that anyway. I'm messy so the wife is usually looking for my spilt dinner down my t-shirts or when I wear a white to work on the car, she usually has to spray most of my clothes. Yes, I get into trouble!
I did take the time to research which machine to buy, and this suited our family the best. From that research I wouldn't buy one without an agitator if your a coal miner, but for the normal soil lev...Read more