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Reviews

3.2

107 reviews
5
(33)
4
(24)
3
(4)
2
(20)
1
(26)
  • Value for Money
    2.3 (15)
  • Build Quality
    3.1 (14)
  • Ease of Use
    3.2 (15)
  • Battery Life
    3.9 (15)
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Big Sy

Big SySouth East Queensland, QLD

  • 2 reviews

Pretty good

published

This is a pretty good smart watch. A nice step into the smart watch world. Great battery life. As a negative, a few more gadgety apps would go astray. All up I’m happy with mine

Purchased at JB Hi-Fi for $399.00.

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Killerjoolz

KillerjoolzHunter Region, NSW

  • 3 reviews
  • Verified purchase

Not happy

published

was given the Ionic as a mothers day gift. It stopped working completely within 6 months. all good was given a brand new replacement. with in 4 months of recieving it the exact same thing happened. Contacted fitbit and was given a full refund and I bought an Apple watch, haven't looked back :)



Purchased in May 2021 at Bing Lee for $379.00.

Ease of Use
Battery Life
Value for Money
Alpha Bravo

Alpha BravoSouth East Queensland, QLD

  • 6 reviews

Fitbit Ionic - love it

published

I purchased my Fitbit Ionic from JB Hi Fi on 2/3/20...after dramas with the Garmin Vivoactive...but that's another review. The Ionic charged up quickly, paired with my Samsung J2 phone quickly and easily and, unlike the Garmin, synchs every time I need it too. It's sleek, functional and does everything I need it too. Price wise at $345 was a bit expensive but it's not that bad. The watch is light on my wrist and water resistant. Love it.

Purchased in March 2021 at JB Hi-Fi for $345.00.



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Daren

DarenMetropolitan Adelaide, SA

  • 3 reviews

Had nothing but problems with my Ionic

published

Had this for six months. The sleep tracker no longer works, the band broke an it is an absolute nightmare to pair with an Android phone. When it works well, it is good, but it should have lasted longer than 6 months.

Purchased in August 2021 at JB Hi-Fi.

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Jamo

JamoGreater Melbourne (Outer), VIC

  • 6 reviews
  • 2 likes

Should have bought an Apple

published

Purchased in May 2021 at JB Hi-Fi for $320.00.

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Disappointed

published

Was initially impressed by the watches functionality and exercise tracking but disappointed when watch failed to recharge. Returned the product once after failing, second time lost patience and replaced with different brand.

Purchased in November 2021 at Myer.

Wayne

WayneSouth East Queensland, QLD

  • 2 reviews

Great device, be better if it worked.

published

Bought the ionic for $388 1.5 years ago. It's had a couple of malfunctions, fixed 2 with a reset, 3rd time it just died and did not respond to any reset for a couple of days. It died again 4 days ago and hasn't come back to life. Good product when it work, needs a longer warranty for the price you pay. Dissapointed, can't recommend them. Will be looking at other products!

Purchased in June 2021 for $388.00.

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Third Time Lucky?

published

Purchased in August 2021 for $399.00.

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Matthew K.

Matthew K.Sydney, NSW

  • 4 reviews

Great tool to help you move

published

I bought this to help motivate me to move and get fitter. It worked pretty well. The tracking of steps and notifications are great. syncs well with my pixel3 and is reasonably tough ie no scratches to date. I'd say other products out there might do a better job but I got this on sale for $249 so definitely worth it. Fitbits app and other associated apps are a great motivation tool... Lost 4kgs with this and a balanced diet.

Purchased in September 2021 at JB Hi-Fi for $249.00.

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David M

David MSouth East Queensland, QLD

  • 2 reviews

Rubbish product

published

It is disappointing for three main reasons:
1. Time display is not continuous, so you have to press a button every Time you want to see the time.
2. Max. display time is only 60 seconds.
3. Step tracker is totally inaccurate for cycling. It shows approximately half the steps that SHealth shows on my phone, with the phone in my pocket.
What is the point of displaying a 50% inaccurate reading. Yes I have it correctly on my wrist and yes I have wrist placement on dominant. Buy something better.

Purchased in October 2021 for $280.00.

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David Taylor

David TaylorPerth, WA

  • 16 reviews
  • Verified purchase

Ionic is Ironic ... not getting fit a bit.

published

Fitbit ionic purchased in January 2022 .... failed in September. Been trying to resurrect since then after resetting the following .. wifi turned off/ on, phone, iPad even my MacBook all rebooted ... just wont connect to the wifi. The Apple devices recognise the Fitbit, 4 digit numbers are exchanged between them but no connection.
Next step, live chat with Fitbit help line. Nuh, 2 hours later we gave up. Warranty claim. Im crossing my fingers on that... now looking at Apple Watch.

Purchased in January 2021 at eBay.

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1 comment
David Taylor
David Taylor

Update ... warranty rejected. Solution? .., buy another IONIC from an authorised reseller, substitute the faulty watch and ask for your money back ! Problem solved.

PaulN

PaulNSouth East Queensland, QLD

A very Smart watch

published

Purchased in October 2021.

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It refuses to communicate with my phone.

published

I really struggle to get the watch to sync with my android phones. I have tried 3 different phones but it's always the same battle: I have to restart one or both devices for them to sync and there have been several occasions when that didn't even work. The gps function is fun on runs, and the vibrating alarm is a more gentle way to wake up than conventional blaring noise, but it's a complete waste besides that.

Purchased in January 2021.

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Peter

PeterIllawarra, NSW

Poor product lifespan

published

Bought a Fitbit Ionic to replace a failing Blaze whose battery life faded after 18 mths. Has worked well for around 12 mths, then has simply completely died after being in the pool for 1 afternoon (it's supposed to be water-resistant) Cant find anywhere to have it repaired, and it's out of warranty. My wife's Blaze battery is now failing as well - that is three fitbits failing after ~ 1 yrs usage. We'll not be buying any more fitbits. looking at Apple watch instead

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Andrew Hart

Andrew HartHunter Region, NSW

  • 4 reviews
  • 3 likes

Average and unreliable.

published

Purchased in February 2021 for $399.00.

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Unreliable, buggy

published

Bought this a bit over 12 months ago from Harvey Norman. I gave up on it about 6 months later because during a sync it came up with the dreaded red 'X' Sync and try again message that so many people have complained about, which basically turns the watch into an expensive brick. I've since tried everything on the online forums to fix this but to date no one has found a solution besides getting it replaced by Fitbit - if they're that lucky. It's such a shame because it's a lovely watch and I really can't afford to fork out on another one. I wouldn't recommend it.

Purchased in March 2021 at Harvey Norman Retail Stores - Appliances for $360.00.

R Sh

R ShSydney, NSW

  • 7 reviews
  • Verified purchase

Fitness tracker with some Smart Watch Features

published

If you are looking for a good Fitness Tracker with some smart watch features then this is a good buy. The Ionic is quite stylish and also has heaps of screen face options. The most important feature for me is the long battery of 4-5 days and the option to sleep with to capture the sleep patterns. There are some smart basic watch features like call pickup, email and text notifications and Fitbit pay. This isn’t a complete smart watch like Apple watch as it lacks apps and calling features.

Purchased in May 2021 at JB Hi-Fi Retail Stores for $302.00.

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Dan

DanSouth East Queensland, QLD

  • 3 reviews

Features are great, watch breaks and is unreliable. Would not buy a Fitbit product again

published

Purchased in December 2021 at Bing Lee for $399.00.

Cez

CezAU

  • 27 reviews

Good Quality fitness tracker

published

I got an offer from JB hifi to buy this for $100 discount. I was looking at iWatch but felt it was too expensive. I find that this Fitbit ionic is so much better than the previous model. It is securely attached to the strap. The stats are accurate. I find it convenient that I don’t have to bring my phone if I only want to track my steps or even the weather. The only con I find is that I can’t reply to message or talk if I answer the call (still need the iPhone)

Purchased in December 2021 at JB hifi parramatta for $199.00.

CyberKingKong

CyberKingKongCentral Highlands and Goldfields, VIC

  • 19 reviews
  • Verified purchase

Smart Watch with a Faulty Design. Goodbye Fiibit

published

Purchased in January 2021 at Officeworks Online store for $397.00.

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Mario

Marioasked

This isnt a question, but I would like to offer a solution to those who are having trouble with syncing issues.
I was starting to recently get issues syncing, eg. "looking for device" or "device not found" and could not get sleep data for the last 2 nights.
On the phone, go to: Settings - Apps - Fitbit - Storage - Clear cache
then all of a sudden the sleep data appeared from the last 2 nights when I got back into the Fitbit App.

As a side note, I am disappointed that the phone is not smart enough to turn off the auto-on feature while sleeping. So I turned it off and never use the feature anymore. The benefit is that it now saves a significant amount of battery as it no-longer unnecessarily or accidentally turns on with each wrist movement.

No answers
Dan

Danasked

It seems everyone has the same issues, has anyone successfully had a refund?

1 answer
CyberKingKong
CyberKingKong

Hi Dan. Yes I have successfully had a refund last week. Please read my review. And you will find out

ken

kenasked

Has anyone had any experience with synching the Fitbit ionic and an oppo r9s. Are there any issues with this?

2 answers
Mario
Mario

I use the Ionic with a Galaxy S8. Synching can take up to 3 tries to get the sleep data. However, I just tried this: Putting the phone over the watch, give the app screen one long drag down before release, and it all synched, including sleep data, in 1 go.

ken
ken

Thanks Mario for the reply

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