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Awful customer service Dec19/Jan20
Awful customer service. Late deliveries. Food isn't good either, pretty tasteless but had repurchased out of convenience. Unanswered emails/ Instagram mail regarding late (by a few days, twice ) deliveries. Don't know how this company will survive.
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0 star review.
I placed 2 orders with these guys about a month apart Dec 19 and Jan 20. I ordered 10 boxes each time. Both times the food was not delivered on the day it was meant to. A few days late for each delivery. No updates or answers from their email or Instagram mail.
Benefit of the doubt I ordered the second box due to convenience. Big mistake. This again was two days late with no update like last time. This time the box was soggy, all the frozen ice had melted and water was floating amongst the meals and even the cardboard surrounding each meal wi...Read more
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DianePerth, WA
- 2 reviews
Recommended
I had a lot of meals delivered recently and all are fresh, the size is just right and the customer service is good, fast responses and went above and beyond to assist my inquiries. Will definitely order again.
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Julie GriffithsGreater Melbourne (Metropolitan), VIC
- 3 reviews
Extremely bad customer service
Meals are ok, customer service is disgraceful. First delivery was 3 meals short and on the invoice those meals were marked as "none", but still charged for them. After repeated emails were not responded to via their website i called. Was told would be credited the amount back - that was 4weeks ago. I called again and was it would be looked into and still nothing. Don't bother as you won't get any responses or refunds. They just charge you and ignore you.
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Will ParkerMidland
- 2 reviews
Bland taste Terrible service
I brought one of each of their meals from spud shed as an alternative to my usual core powerfoods which raised in price. The first meal I opened had something inedible in it. I contacted the company on Facebook to try arrange a credit and they ghosted me, I even have screen shots showing the read message and non response. Avoid them like COVID-19
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Alex d.Greater Melbourne (Outer), VIC
Bland food
I bought the beef curry meal today. Awful, bland taste! I paid $4 as it was on sale at Coles and I think even that was too much! Clearly no one is buying this stuff either as they're always discounted.
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YUKKY
For a few beans and quinoa rice WHAT A
RIP OFF . I couldn’t finish it. Seriously a can of Heinz tastes better 9$ cheaper.
Wow what a hide .... don’t shop hungry!
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Zarah P.South East Queensland, QLD
Terrible service - should not be allowed to operate
I ordered 10 meals last month and they did not arrive on the date as advertised and promised.
Several calls and emails later - no explanation was provided other than one email where they said that they will look into it.
After a couple of days I asked them to cancel the order and process my refund.
4 days later my order was delivered in a soggy box with some of the meals even expiring on the following day!
Made several more calls and emails - no answer.
I did not eat the meals and had to throw them out as I could not get any re-assurance on t...Read more
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Think twice before ordering with them!
Terrible customer service! Meals took over 8 days to arrive, with no communication as to when they would come. Impossible to get in contact with them as they never reply to emails and just ignore their customers on social media. Also, you have to pay $10 for shipping! Pathetic
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AtrSouth East Queensland, QLD
- 6 reviews
- Verified customer
Appalling
I ordered these meals and paid $110.00 and they did not arrive . The company is not answering my emails, so I found a number to call and someone answered and said Ill look straight into this and call you back . Never called me back . I have text them and said Please refund me immediately as I have paid for something that I do not have . They are not getting back to me . Absolutely horrible customer service !!! Will never ever order from them again obviously, and am taking this further.
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