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Reviews

3.1

199 reviews
5
(70)
4
(23)
3
(24)
2
(18)
1
(64)
  • Value for Money
    2.8 (37)
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Rosie smith

Rosie smithHunter Region, NSW

Carona virus

published

What happens now all the gyms have shut due to the corona virus will you suspend our fitness passport payments Its going to be a struggle for some people who have also lost their jobs and To continue with payments that is of no benifit to us?



Value for Money
1 comment
Fitness Passport
Fitness PassportFitness Passport
Jason

JasonSydney, NSW

Very Poor Service

published

I have had my fitness passport cancelled without my knowledge. They told me I had 3 missed payments, however, I always have money in my account. I haven’t heard any thing in 2 weeks. Response times are so bad.

1 comment
Fitness Passport
Fitness PassportFitness Passport
Nate

NateSydney, NSW

  • 2 reviews

Poor communication and no empathy from this organisation

published
Value for Money
1 comment
Fitness Passport
Fitness PassportFitness Passport
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mohinagarg

mohinagargSydney, NSW

No contact number!! Why??

published

I can't find your contact details anywhere...which is very strange to me

I have already been charged money but I wanted to speak to someone to get my service active

I just enrolled but I never wanted my membership to get active all of a sudden

I am having some health issues and don't think I m fit to join any gym at the moment

Can someone call me asap??

Value for Money
3 comments
Fitness Passport
Fitness PassportFitness Passport
mohinagarg
mohinagarg

Thank you Polina...yes I spoke to your team member...

Fitness Passport
Fitness PassportFitness Passport

Hi Mohina,
If there's anything else we can do to assist then feel free to reach out via private message or email.
Kind regards,
Polina

Chemima

ChemimaSydney, NSW

Waste of money

published

Pay FP fee...pay for card for the gyms you want to train at... wheres the benefit I may as well just join my cheap local gym for $9.95 pw Tell me how to cancel!

Value for Money
1 comment
Fitness Passport
Fitness PassportFitness Passport

List of gyms

published

Thinking of joining FP, however you can only see the list of facilities after you have signed up. Why would anyone join without knowing what is available in their area? Not great customer engagement.

1 comment
Fitness Passport
Fitness PassportFitness Passport
Jacqueline W.

Jacqueline W.Sydney, NSW

Really cheap form of pool and gym access

published

Without this, i would not have tried a gym. I use it locally for classes every weekend and my son now comes with me. It also covers entry to our local council pool. It has really helped me go back to exercising and I think it is a really valuable programme.

Value for Money
1 comment
Fitness Passport
Fitness PassportFitness Passport

Hi Jacqueline,
Thank you so much for your awesome review!
Happy exercising!
Polina

Jason S

Jason SGreater Melbourne (Metropolitan), VIC

Fitness Passport

published

I recently enquired with a gym near me about facilities made available to FP members and was told all facilities that direct members receive are included. After joining FP, I was then told locker use was only available to direct members and not fitness passport members and would cost an extra $2 per visit. Additionally, this method of locker use requires a paper slip with a barcide be used to lock and open the locker. How is this meant to work when having a spa/swim or sauna (when paper becomes soggy).

When going to the gym 4 to 5 times a week, the FP price becomes expensive and larger gym franchises suddenly become "cheaper".

6 comments
Fitness Passport
Fitness PassportFitness Passport
Jason S
Jason S
Fitness Passport
Fitness PassportFitness Passport

Hi Jason,
In some instances, we are restricted when facilities have electronic locker entry but we will touch base with the gym and see if there might be an alternative option for locker access.
Kind regards,
Polina

Rev

RevSydney, NSW

  • 2 reviews

Lucky I dig into T&C detail

published

want to sign up family deal as it looks very cheap BUT found out that many of the gym/pools in my area would charge access card for each family member instead of 1 access card for me & my wife. You guys have to make this clear not burying it somewhere in thousands words of T&C. I bet there are many people who wont sign up if they knew about it.

Value for Money
1 comment
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Yang

YangSydney, NSW

  • 3 reviews
  • Verified customer

How to use Fitness Passport effectively

published
Value for Money
1 comment
Fitness Passport
Fitness PassportFitness Passport
Katie G.

Katie G.Murrumbidgee Region, NSW

Trying to make contact with someone that's not a robot that can't answer my question!!

published

Can anyone help? I can't log in despite using 2 email addresses and I can't make any contact with a human. So frustrating. All I want to do is access a gym in another area while I am on holidays.

1 comment
Fitness Passport
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Pongina

Pongina

  • 4 reviews

Amazing Value

published

I used to belong to Fitness First and could only gain entry to selected Fitness First gyms.
With Fitness Passport I pay less membership fees per week and can gain unlimited entry into more Fitness First gyms as well as other fitness centres, Sydney's aquatic centres, ocean pools etc.
The value is amazing and the service has been problem free.
I wish this product was available decades ago as it is a great incentive to become more fit and healthy!

Value for Money
1 comment
Fitness Passport
Fitness PassportFitness Passport

Hi there,
Thank you so much for your awesome review! We are so glad to hear you are loving your membership and making the most of it!
Happy exercising!
Polina

Rip off. Had to pay $60 for a key tag!!

published

Went to a gym in Canning Vale, WA, to activate and use Fitness passport. Had to pay $60 for key tag to enter and exit the gym for one person. Also, was told that each person in the family included in the Fitness passport has to pay $60 for the key tag!! Am already paying huge amounts of money for the fitness passport membership for the family. This is a BIG rip off!! Am extremely disappointed!!

Value for Money
1 comment
Fitness Passport
Fitness PassportFitness Passport

Excellent variety

published

Since joining Fitness Passport I have used a number of different gyms and love the variety. I go to a local gym and have become a regular but I can also go and try different gyms. I love that swimming pools are also on offer.

Value for Money
1 comment
Fitness Passport
Fitness PassportFitness Passport

Hi Jenna,
Thank you so much for your amazing review! We love hearing about our members making the most out of their membership.
Happy exercising!
Polina

Jens.

Jens.Sydney, NSW

  • 4 reviews
  • 1 like

Poor availability

published

I was encouraged to join fitness passport as many I trained with had it but what a Waste of time. The list of gyms was limited and I couldn’t attend gym I train With alongside my training group. I joined because we go to Anytime fitness and Fitness First . Both not included on my membership. This is poor. One name passport should signify the same gyms. So I cancelled my subscription. Supposed to make attending the gym simple but it’s discriminatory.

2 comments
Fitness Passport
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Jens.
Jens.

It doesn’t seem appropriate to offer different gyms for different employers. Surely gyms can come on board and let members choose where they go.

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Josh

JoshSydney, NSW

  • 2 reviews

Good service, some confusion with terms.

published
Value for Money
1 comment
Fitness Passport
Fitness PassportFitness Passport

Hi Josh,
Thanks for getting in touch with us and I'm really glad we were able to resolve the issues you had. I'm happy to hear that you enjoyed your membership and hope to see you onboard again in the future!
Polina

Alec F.

Alec F.South East Queensland, QLD

  • 9 reviews

“Transparent”

published
Value for Money
1 comment
Fitness Passport
Fitness PassportFitness Passport
Peter A.

Peter A.Sydney, NSW

Waiting for a response

published

I am trying to cancel my account due to an injury I am happy to pay cancellation fee as it's stated in the Terms and conditions. But I am waiting for a response. I want to cancel asap so I don't have to keep paying my membership. Please can someone contact me asap. And help proceed with cancellation.

1 comment
Fitness Passport
Fitness PassportFitness Passport

Hi Peter,
Thanks for getting in touch with us. As discussed, we were closed over the holiday period but I believe this has now been sorted out for you. If you need any other assistance, please let me know.
Kind regards,
Polina

Interstate use

published

I travel between cairns qld, Ballina NSW, and Melbourne. I have a cairns membership. Can I use my passport in other states? The fee is the same so I can't see why not.

1 comment
Fitness Passport
Fitness PassportFitness Passport

Hi Niki,
Thanks for getting in touch. I've sent you a private message for some more membership details so I can get you the correct information.
Kind regards,
Polina

Katie

KatieSydney, NSW

Fitness passport

published

Can you please clarify if we can use fitness first Maroubra and Bondi? When we have gone to these gyms they are said we cannot attend classes and asked questions about where we work.

1 comment
Fitness Passport
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Page 1 of 10

Questions & Answers

Paul

Paulasked

Will FP be automatically suspended now the government has closed all gyms

2 answers
Fitness Passport
Fitness PassportFitness Passport

Hi there,
Thanks for getting in touch. Fitness Passport has suspended all memberships and stopped direct debit payments until these restrictions have been lifted. Please refer to the FAQ located here for further updates -https://fitnesspassport.freshdesk.com/support/home
Kind regards,
Polina

Paul
Paul

Thanks for the prompt reply

Alannah F.

Alannah F.asked

Hi there I would like to put my gym memyshio on hold due to the corona virus please help me as I am right for money and all gyms are closed

2 answers
Nate
Nate

Contact fitness passport and send your request through then hope for the best

Fitness Passport
Fitness PassportFitness Passport

Hi Alannah,
Thanks for getting in touch. Fitness Passport has suspended all memberships and stopped direct debit payments until these restrictions have been lifted. Please refer to the FAQ located here for further updates -https://fitnesspassport.freshdesk.com/support/home
Kind regards,
Polina

Jensen C.

Jensen C.asked

If gyms are going to be closed for the time being due to government restrictions, what are my options for my membership, I don't want to be paying for something I can not use. Thank you

1 answer
Fitness Passport
Fitness PassportFitness Passport

Hi there,
Thanks for getting in touch. Fitness Passport has suspended all memberships and stopped direct debit payments until these restrictions have been lifted. Please refer to the FAQ located here for further updates -https://fitnesspassport.freshdesk.com/support/home
Kind regards,
Polina

Get an answer from our members and Fitness Passport representatives

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