See the Best Services in 2022 as rated by Australians on ieatwords.com.au.
Listing monitored by Flooring Xtra

Reviews

  • Job Satisfaction
    4.0 (84)
  • Product Quality
    4.7 (3)
  • Return Claim MadeYes (0) · No (2)
  • Warranty Claim MadeYes (0) · No (2)
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Maree T.
Maree T.South East Queensland, QLD

Flooring Xtra were the ultimate professionals in every way! Couldn't be happier and definitely recommend them.

published

My brother and I had the flooring done in our parents kitchen and hallways and right we all couldn't be happier with the service from start to finish.
The company was very fabulous, suggesting the best product for us and were extremely knowledgeable and friendly without being pushy. The came to the house and gave us a free measure and quote and then the laying of the floor was very professional and looks fabulous. Our parents are beyond happy with the whole process. Sebachtian who laid the flooring was friendly, professional and very helpful to my parents and did a wonderful job.
Everyone we dealt with was extremely helpful and I would highly recommend them.



Job Satisfaction
5/5
Incentivised Review No
Floor Types PurchasedVinyl
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Peter
PeterGreater Melbourne (Outer), VIC

Terrible Service and poor quality finish

published
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Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedCarpet
Flooring Xtra
Flooring X.Flooring Xtra

Hi Peter, we are sorry to hear you are disappointed by your experience. We have raised your concerns with the store manager and he has sent you an email. If you would like to discuss this matter further, please email us [email protected].

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Amanda
AmandaGreater Melbourne (Outer), VIC
  • 2 reviews

Wow, comes highly recommended

published

Thankyou for such great support. Customer service was outstanding they could not do enough to help. It was all done so quickly from selecting the right flooring to insulation. Highly recommend this company …five star service ..

Job Satisfaction
5/5
Incentivised Review No
Floor Types PurchasedLaminate
Flooring Xtra
Flooring X.Flooring Xtra

Hi Amanda, thank you for leaving such a lovely review! We are so happy to hear you enjoyed your experience and appreciate your recommendation. Have a lovely day!



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Cassandra
Cassandra
  • 2 reviews

WORST FLOORBOARD COMPANY!!

published

I do NOT recommend using flooring extra to buy floorboards off or install them for you. They are the worst company. Worst communication skills, very terrible with booking in installation dates and all of their flooring comes damaged and faulty and they install them like that as well. Do not recommend your wasting your money!!!!!

Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedLaminate
Flooring Xtra
Flooring X.Flooring Xtra
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Alan
AlanGreater Melbourne (Metropolitan), VIC

Flooring Xtra - Rosebud

published

Having dealt in the past with Rosebud Carpets I went all these years later for a floor upgrade in our rental home in Rosebud. Finding the business under the name Flooring Xtra - Rosebud it was a pleasure to do business with James and his team. In difficult times they fitted in with our schedules and completed the job to our satisfaction and on time.



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Job Satisfaction
5/5
Incentivised Review No
Floor Types PurchasedVinyl
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Mel
MelSouth East Queensland, QLD

Worst Flooring Company Ever!!!!

published

Customer service and common courtesy doesn’t exist in this company. I would never recommend using this company ever. The carpet was laid very poorly, especially on the stairs it still has ripples throughout and they will not return to fix it and with my brand new carpet came a carpet beetle infestation. It has been one of the worst things to experience. The staff don’t care, dodge calls and are particularly horrible.

Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedCarpet
Flooring Xtra
Flooring X.Flooring Xtra
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Carol
CarolPerth, WA
  • 3 reviews
  • 1 like

Great service

published

I had a great carpet purchase experience with Flooring Xtra. Carpet was then laid by Howard who was friendly, did a perfect job and then vacuumed when he was finished!

Job Satisfaction
5/5
Incentivised Review No
Floor Types PurchasedCarpet
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Ron
RonGreater Melbourne (Inner), VIC
  • 2 reviews

Fantastic result with both Carpet and Hybrid floors.

published

Dealing with Vince was very easy and friendly, and far more service than sales. The price was very good, and the quality of installation was more than I could have asked for. My wife and I are very happy with the results.

Job Satisfaction
5/5
Incentivised Review No
Floor Types PurchasedCarpet and Timber
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Jacinta
JacintaSouth East Queensland, QLD

Great service all round.

published

Excellent. Great service from start to finish. All those involved were helpful and not pushy. Carpet layer went above and beyond. Would recommend this company and if we need more carpet, will certainly contact them.

Job Satisfaction
4/5
Incentivised Review No
Floor Types PurchasedCarpet
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Very good product

published

Had a kitchen done 9 years ago, now have entrance stairs finished, product has changed colour despite being the same 'Peppercorn' pattern we were assured the same....one has red tones, this time more chocolate. Original spare boards show there's been no fading. Love the product, very easy care, expensive but worth it.

Job Satisfaction
4/5
Incentivised Review No
Floor Types PurchasedLaminate
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Susan
SusanSydney, NSW

So pleased to have new carpet.

published

Very happy with the service all around.From the saleswoman,who was friendly and helpful. To the installers,who worked very efficiently to get the carpet down.I would highly recommend flooring Xtra at Alexandria.

Incentivised Review No
Floor Types PurchasedCarpet
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Robyn
Robyn Sydney, NSW
  • 2 reviews

Fantastic service and quality

published

We had two room carpeted by Flooring Xtra Castle Hill. Exceptional customer service. Doug was extremely helpful in the whole process. The installers were also very professional. I would highly recommend Flooring Xtra Castle Hill they are the best I have ever dealt with.

Job Satisfaction
5/5
Incentivised Review No
Floor Types PurchasedCarpet
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JSB
JSBSouth East Queensland, QLD
  • 45 reviews
  • 10 likes

Great service and beautiful flooring

published
Job Satisfaction
5/5
Incentivised Review No
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June
JuneSouth East Queensland, QLD

Job well done

published

Looking through many,many samples at the local showroom we were still undecided on making a final choice. However, Jane Campbell was able to source samples from Melbourne to help us make comparisons to find the carpet we were very happy with. Jane went above & beyond our expectations. Despite the effects of the Covid restrictions on supply, Jane was able to reassure us that everything was moving forward as planned. Communication was excellent. The carpet installers on the day were very professional & also went that extra mile & was able to reassure my elderly mother that the job would be done to her level of expectation. Tick, tick, tick.

Job Satisfaction
5/5
Incentivised Review No
Floor Types PurchasedCarpet
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Christine Q.
Christine Q.South East Queensland, QLD

Jane from Flooring Xtra made what at times seemed impossible possible

published

The acoustic requirements and Body Corporate Bylaws in my apartment complex were complicated. Jane was a great help navigating the process. Dale did a fabulous, professional job with the installation

Job Satisfaction
5/5
Incentivised Review No
Floor Types PurchasedVinyl
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Questions & Answers

Liz O
Liz Oasked
Flooring Xtra

Has anyone used verplank flooring? If so is it any good

No answers
WendyF
WendyFasked
Flooring Xtra

In February last year we had vinyl planks laid. Very pleased with the service and the look of the final job. Our problem appeared when the weather got very cold. We weren’t home, so no heating. On our return we found gaps in the abutting joins wide enough to insert a knife. The local business is prepared to replace the planks with gaps. I am not convinced this won’t happen again and am interested to hear if others have experienced this? Thanks

1 answer
wayne
wayne

Hello Wendy,
Did you use the Hybrid planks? The ones that click together? Can I ask what state u live in?
Did you glue the planks or loose lay . Sorry for all the questions but we are looking to put down 200m2 and I can't afford to make a wrong decision. MT

Glenn
Glennasked
Flooring Xtra

I came to your Newstead office Monday afternoon and it’s shut. Why?

No answers
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