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Flooring Xtra
Carpet Flooring, Laminate Flooring, Hybrid Flooring, etc... (See All)Reviewer Photos & Videos
Flooring Xtra were the ultimate professionals in every way! Couldn't be happier and definitely recommend them.
My brother and I had the flooring done in our parents kitchen and hallways and right we all couldn't be happier with the service from start to finish.
The company was very fabulous, suggesting the best product for us and were extremely knowledgeable and friendly without being pushy. The came to the house and gave us a free measure and quote and then the laying of the floor was very professional and looks fabulous. Our parents are beyond happy with the whole process. Sebachtian who laid the flooring was friendly, professional and very helpful to my parents and did a wonderful job.
Everyone we dealt with was extremely helpful and I would highly recommend them.
We got Flooring Xtra Pakenham to do some hybrid flooring and some carpet at our home. They quoted on this and to removal our tiles. We were told the only extra would be a couple of hundred for floor levelling. When it was completed we were given a bill of $2250 for the levelling. The installer did a very poor job of fitting the flooring around the edges and hacked at our door frames leaving a 5mm gap at the bottom. There were also other gaps in the edges that look terrible. The joiners that were put in between the carpet and flooring are all lo...
Read moreose and not stuck down properly. They splashed the levelling compound all up the walls and on the doors causing us to have to replace window surrounds and pay to get them repainted. Very bad quality and poor communication. There are plenty of other flooring companies out there. Do yourself a favour and avoid these guys.- 2 reviews
Thankyou for such great support. Customer service was outstanding they could not do enough to help. It was all done so quickly from selecting the right flooring to insulation. Highly recommend this company …five star service ..
Hi Amanda, thank you for leaving such a lovely review! We are so happy to hear you enjoyed your experience and appreciate your recommendation. Have a lovely day!
- 2 reviews
I do NOT recommend using flooring extra to buy floorboards off or install them for you. They are the worst company. Worst communication skills, very terrible with booking in installation dates and all of their flooring comes damaged and faulty and they install them like that as well. Do not recommend your wasting your money!!!!!
Hi Cassandra, thank you for your feedback. We are always striving to improve our customer service. I am sorry to hear you are disappointed with your experience. Can you please email info@flooringxtra...
Read more.com.au with your contact details so we can look into this further.Find out how Flooring Xtra compares to other Services
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Having dealt in the past with Rosebud Carpets I went all these years later for a floor upgrade in our rental home in Rosebud. Finding the business under the name Flooring Xtra - Rosebud it was a pleasure to do business with James and his team. In difficult times they fitted in with our schedules and completed the job to our satisfaction and on time.
Customer service and common courtesy doesn’t exist in this company. I would never recommend using this company ever. The carpet was laid very poorly, especially on the stairs it still has ripples throughout and they will not return to fix it and with my brand new carpet came a carpet beetle infestation. It has been one of the worst things to experience. The staff don’t care, dodge calls and are particularly horrible.
Hi Mel, I am sorry to hear you are disappointed with your experience. We appreciate your feedback as we are always striving to improve our customer service. Can you please email [email protected]....
Read moreau with your contact details so we can look into this further.- 3 reviews
- 1 like
I had a great carpet purchase experience with Flooring Xtra. Carpet was then laid by Howard who was friendly, did a perfect job and then vacuumed when he was finished!
- 2 reviews
Dealing with Vince was very easy and friendly, and far more service than sales. The price was very good, and the quality of installation was more than I could have asked for. My wife and I are very happy with the results.
Excellent. Great service from start to finish. All those involved were helpful and not pushy. Carpet layer went above and beyond. Would recommend this company and if we need more carpet, will certainly contact them.
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Had a kitchen done 9 years ago, now have entrance stairs finished, product has changed colour despite being the same 'Peppercorn' pattern we were assured the same....one has red tones, this time more chocolate. Original spare boards show there's been no fading. Love the product, very easy care, expensive but worth it.
Very happy with the service all around.From the saleswoman,who was friendly and helpful. To the installers,who worked very efficiently to get the carpet down.I would highly recommend flooring Xtra at Alexandria.
- 2 reviews
We had two room carpeted by Flooring Xtra Castle Hill. Exceptional customer service. Doug was extremely helpful in the whole process. The installers were also very professional. I would highly recommend Flooring Xtra Castle Hill they are the best I have ever dealt with.
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- 45 reviews
- 10 likes
We visited Flooring Xtra in the Sunshine Coast and was greeted by Marty - I briefed him on what we wanted and why we wanted it, and he showed me and discussed our options and his suggestions. He then visited our home with some samples, so that we could visualise those colours in our home with the surrounding finishes and materials.
Installation day came and the installers were so friendly and professional. They did a beautiful job installing the new flooring, cleaned up after themselves and were more than happy to answer all of my 6 year old...
Read mores questions haha Marty called a day after the installation to check if we were happy with the installation and final product - to which we were. We sent him some photo's so that he could share the images as inspiration with future clients. I would definitely recommend Flooring Xtra in the Sunshine Coast (Birtinya) to anyone looking for new flooring. We went with Hybrid Flooring as we have a young child and a pet cat, so we wanted something that had durability, longevity, easy maintenance, quality and a beautiful colour to suit our existing colour scheme in our home.Looking through many,many samples at the local showroom we were still undecided on making a final choice. However, Jane Campbell was able to source samples from Melbourne to help us make comparisons to find the carpet we were very happy with. Jane went above & beyond our expectations. Despite the effects of the Covid restrictions on supply, Jane was able to reassure us that everything was moving forward as planned. Communication was excellent. The carpet installers on the day were very professional & also went that extra mile & was able to reassure my elderly mother that the job would be done to her level of expectation. Tick, tick, tick.
Jane from Flooring Xtra made what at times seemed impossible possible
The acoustic requirements and Body Corporate Bylaws in my apartment complex were complicated. Jane was a great help navigating the process. Dale did a fabulous, professional job with the installation
Questions & Answers
Has anyone used verplank flooring? If so is it any good
In February last year we had vinyl planks laid. Very pleased with the service and the look of the final job. Our problem appeared when the weather got very cold. We weren’t home, so no heating. On our return we found gaps in the abutting joins wide enough to insert a knife. The local business is prepared to replace the planks with gaps. I am not convinced this won’t happen again and am interested to hear if others have experienced this? Thanks
Hello Wendy,
Did you use the Hybrid planks? The ones that click together? Can I ask what state u live in?
Did you glue the planks or loose lay . Sorry for all the questions but we are looking to put down 200m2 and I can't afford to make a wrong decision. MT
I came to your Newstead office Monday afternoon and it’s shut. Why?
Get an answer from our members and Flooring Xtra representatives
Details
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Hi Peter, we are sorry to hear you are disappointed by your experience. We have raised your concerns with the store manager and he has sent you an email. If you would like to discuss this matter further, please email us [email protected].