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JosephSydney, NSW
Customer Service Excellence - Mel from Prospect Store
Outstanding (& patient) customer service from Mel! I was fortunate to receive her very knowledgeable and helpful service on her final day. In future, customers visiting the Taren Point Store, please approach Mel and say hi! Her suggestions, detailed knowledge on plants and landscaping expertise sets the benchmark! Flower Power, you’re very lucky to have such an employee! Thank you Mel!
1 comment
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KateSydney, NSW
- 3 reviews
- 2 likes
Not a place for women or older people
I went to flower power to purchase a large pot. I was unable to get it in my car alone. When I sought assistance from staff I was advised by one of the three men standing at the counter that no one would assist me to get the pot in my car as it was company policy. I was advised that I could pay to have the pot delivered. I left without the pot. Obviously single women and elderly people are not welcome at flower power. And if you are a woman, elderly, or have a disability you will pay more than everyone else to have your items delivered. My recommendation: go to Bunnings instead, their staff are extremely helpful and will happily accommodate women, elderly people, and those with disabilities.
1 comment
Flower PowerFlower Power
Hi Kate, thanks for taking to time to review our store and we're so sorry to hear about your experience. We most definitely assist customers with larger purchases to their vehicles and would love to h... Read more
ear from you at [email protected] with more details so we can look into this further! We hope to hear from you and see you in-store again soon.
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Joanne W.Sydney, NSW
- 3 reviews
Best nursery in the hills area
The biggest nursery in the hills area. Loved the vast variety of pot plants and you can find all kinds of herbs to bring home. Staff is helpful. I asked for fertiliser and the staff searched and gave few choices so I can get the one suit my budget the best. Will become a regular return customer for sure.
1 comment
Flower PowerFlower Power
Thanks very much for your kind feedback Joanne! We're so happy to hear you enjoyed our huge range of pot plants and herbs. We look forward to helping you in-store again soon!
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ChrisSydney, NSW
Terrible bulk soil
Bought 3 cube of soil/compost and it’s full of garbage. Absolutely riddled with plastic. I bought this for a vege bed, don’t think I want to grow anything in this!
1 comment
Flower PowerFlower Power
Hi Chris,
We're very sorry to hear this and would like to resolve this for you. As garden mix is a recycled product made from home green waste bins, there can unfortunately be glass and plastic in th... Read more
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Sam N.Sydney, NSW
Very disapointed......
I purchased 2 cubic square meters of vege garden mix soil for my raised bed gardens just last week. I didn't realize that I ordered a whole bunch of shredded plastic and rubbish in there too. I spent so much time and energy removing little pieces of plastic bags and rigid plastic as well as other found materials such as rubber bands, toothpaste lids, and also the metal part of scissors. I am so shocked at how polluted the mix was and was so disappointed as I had paid $175 for this. after all the time spent removing the rubbish from the soil ( w...Read more
hich shouldn't be something a PAYING customer should deal with) there is still an enormous amount of shredded rubbish in there that is just become too difficult to remove. Please contact me on this email: [email protected] any other shown email is invalidSimilar opinion? Write a review on ieatwords.com.au!
garbo
- 2 reviews
- 3 likes
Bad checkout experience
I purchased 30 plants 16 of the plants were the same and potting mix from the Milperra store and had a full trolley I get to the check and get told to remove all plants from the trolley and put them on the conveyor. there were only 2 checkouts open so not only do you have the inconvenience of removing everything from the trolley you also hold everyone up surly you can leave them in the trolley like they doe at Bunnings. Check out operator was very apologetic and embarrassed with this stupid rule.
1 comment
Flower PowerFlower Power
Hi Garbo
I'm so sorry we missed your review until now but really appreciate your feedback. We haven't had this pop up as an issue previously however I see your point and it's something I'll be bringin... Read more
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Nice Plants
Plants selection is pretty good, prices are a little high. Customer service could be better. I will probably go back there for the plant variety and maybe a coffee as they have a Cafe.
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Returning Chemicals
Eco Neem was purchased at Mascot. Upon reading the full description at home realised this chemical was not for me. When trying to return it to Mascot I was informed no chemicals can be returned. Where is the notice to that effect? - actually nowhere but they got around that by telling me I should have asked as it may have been tampered with!! Would an 83 year old living in retirement village do that? I left the shop and also left the bottle of Eco Neem as I would not have it in my residence.
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VickiSydney, NSW
- 4 reviews
Poor Service
Spent over $600 on plants there. One month later 8 of them have died. Took photos, was told," no you actually have to bring in the dead plant." So dug the dead plants out, took them in. Managers response, 'They were overwatered!" How can that be when all the others are thriving!
Lesson learnt; If you live in Campbelltown/Camden area go to Tim's Garden Centre and NOT Flower Power at Mt Annan.
2 comments
Flower PowerFlower Power
Hi Vicki,
Thanks for taking the time to share your feedback with us and we're sorry to hear some of your plants died. If you have a garden full of thriving plants aside from these 8 it could be that t... Read more
Unfortunately we had 21 of the same type of plant, 8 of which died. The conditions were fine for two thirds of them.
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PravinaSydney, NSW
- 2 reviews
- 1 like
Customer service
I went to the flower power at Mascot and was looking for a specific plant could not find the colour that I was after so was leaving. I could not find the exit and asked the lady working there where it was. She then asked me if she could search my bag! I allowed her but I was disgusted felt like I was being treated badly. I was well drssed of Indian origin and wondered if she would have treated a Caucasian in the same manner! I have spent over $600 in the last few months at flower power but certainly will not be taking my business there anymore!! Appalling treatment really disgusted !!
2 comments
Flower PowerFlower Power
Hi Pravina, so sorry we've missed your review until now and even more so to hear that our bag check policy impacted your experience with us. I can assure you that all customers with bags are asked on ... Read more
exit as it's unfortunately become a requirement. We don't single out any individuals - it's a policy across the board for us now. We hope you can understand and would love to see you back in-store soon. All the best! OctaviaHi great to have a response. It was more the manner that it was done. When I asked where the exit was as strangely not a single one I was then asked to have my bag checked. I have been to the Taren Po... Read more
int branch not once asked for a bag check only the Mascot one. I have no issue with bag checks a little friendless would not hurt!Similar opinion? Write a review on ieatwords.com.au!
Saving on Service
I first contacted FP Enfield in late Sept 18 to begin regular garden maintenance and to have some fill to a side entry and top soil placed on my lawn. They put me in contact with Head Office. After speaking to the lovely girls at Head Office many times, I have had dozens of promises to have someone return my calls to complete the work required, for months. Finally after many calls, a FP contractor came to my home in late Dec and promised a quote to complete the work. It is now January, over 5 months and no progress. I give up! Flower Power does not deserve my business and after reading the poor reviews, I'm not sure why I have persisted for so long. Very disappointing service from what I thought was a reputable company.
3 comments
Flower PowerFlower Power
Hi Kara,
We're so sorry to hear that you've been disappointed in our services. We agree that communication is so important and I understand our Services Manager Steve has been in touch since receivin... Read more
Hi Octavia,
Thanks for the reply. I spoke to Steve yesterday. It was great to see that he was able to do the follow up. I received a quote this morning. Thanks
Flower PowerFlower Power
I'm so glad to hear that Kara. I hope everything exceeds your expectations from here. Don't hesitate to reach out to us at [email protected] if you need any further support.
Octavia
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ShirleyBALMAIN
- 2 reviews
Appalling customer service & downright meanness
I was about to purchase 5 marked down lettuces today from Enfield but inquired if they were all 50 c,(some were marked at $1) as they were exactly the same. (size, punnet, previous price etc) In fact the 50c ones were actually better. The lady at the checkout was also confused as to why they weren't the same price & rang the manager, who immediately said the price stayed the same, with no explanation. Prompted by the sympathetic checkout woman, I asked to see the manager ([name removed]) to check & explain, as this didn't seem right. I have bee...Read more
n there many times when plants have been inconsistently discounted & the staff have always been fair & offered them at the lower price, especially if there is absolutely no difference. [name removed]) was not only unhelpful, he suggested that he should charge me $1 for all of them when I pointed out that the 50c ones were actually better. He also tried to tell me that the markdowns were dictated by the suppliers, clearly an odd explanation, as I have seen staff mark plants down at their own discretion. I pointed out that it was not about the money, (after all it was only $1.50 I am talking about), it was about the lack of customer service in trying to "fob me off", the inconsistency in pricing & the downright meanness. These plants were for our community garden. (I did mention this to [name removed])) The result of this unpleasant reaction is that I left all my purchases at the checkout, (I had other plants for myself....not a big purchase this time, but I have spent many dollars over the years I have been going to Enfield) I will never shop there again & will cut up the Garden Lovers card, I will also tell everyone about this nasty experience & word of mouth is quite powerful as you know, not to mention the bad PR exercise it must have been for Flower Power as many other customers witnessed this.1 comment
Flower PowerFlower Power
Hello Shirley,
I’m so sorry to hear about your experience. I understand that Shane from our team has already reached out to have a chat and get more details from you. Customer service is absolutely cr... Read more
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Shell
- 2 reviews
Very Impressed and Happy
Just want to thank Paris so much for her help today.I know nothing about plants and Paris was so helpful and patient with me and explained everything about the plants I purchased.
She is so passionate about her job and Flower Power are very lucky to have her as an employee.
The plants look great!
Thanks again Paris
Michelle
1 comment
Flower PowerFlower Power
Hi Michelle and thank you so much for taking the time to review us and share your experience. We're all very passionate about gardening here at Flower Power and Paris will be thrilled to know she was ... Read more
able to help you. All the best! The Flower Power teamSimilar opinion? Write a review on ieatwords.com.au!
My poor plants :(
We've recently purchased organic garden mix from two different Flower Power shops, Mount Annan and Moorebank. We were confidently told by a lady at Mount Annan store that the soil is so good that we won't need to add anything to this soil for the plants to grow well, just water them. We placed the soil in one of our garden beds and watered the soil, but it was so hydrophobic it wouldn't absorb water at all. The water would just pool on the soil and when we turned the soil, the soil underneath was completely dry.
We went to Moorebank shop to a...Read more
1 comment
Flower PowerFlower Power
Hi Teresa and Alex
We're very sorry to hear about your experience with our organic soil mix. Our suppliers do conduct batch testing to ensure not only pH but also EC (Electrolytic conductivity) is wit... Read more
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NickBlacktown
- Verified customer
Poor attitude didn't seem to care either way
We ordered by phone (on Saturday) for a morning delivery on Monday morning, we waited til 9am so they can get the day into order then I rang to enlighten myself when this AM delivery was going to be. Now the gentleman who took the order was most helpful & courteous (no issue) it was quite different with the man I spoke to on Monday morning. His name was [name removed] (claimed to be the landscaping manager). Upon calling Prospect store and asking what time their run sheet had us down for a delivery, he didn't even ask for a surname just a subu...Read more
rb. I could hear him muttering to himself for about 3 minutes then he came back online & asked what is it we ordered (still not asking for a name). Off he went again for another couple of minutes. then came back to tell me that it'll be about 11.30am. At my dissatisfaction he came back with well it's still an AM delivery! At this point I was getting annoyed and told him do you realize this delivery is only 5 minutes from the Prospect store. In short I found this experience most unhelpful & most UNWILLING to help at all.......we took the day off to do this & now through the unhelpful attitude of this supposed manager it's a rush job. My advice buy from ANL we will next time, I'm sure that if the gentleman who took the order Saturday was there today this would not have resulted in this poor review. His attitude would have ensured I wasn't getting annoyed, [name removed] in short didn't seem to give a tinkers cuss1 comment
Flower PowerFlower Power
Hi Nick,
We're so sorry to hear about your experience this morning. Since receiving your feedback we understand our store manager Brett has been in touch to apologise and get further details from you.... Read more
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Lanscaping design and service
We were referred to Blitz Landscaping by Flower Power. We had previously contacted other services within the area, who were not prepared to provide a quote and/or did not show up. This service provided a quote, were efficient and on budget. We are pleased with the job in our backyard.
1 comment
Flower PowerFlower Power
Great to hear your landscaping job went smoothly and you're happy with the result! Thanks for taking the time to review our services Calm.
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Green thumbSydney, NSW
- 2 reviews
Well stocked, good range
Particularly impressed with the good range of potting mixes and the like. Well priced. Their potted colour is impressive and well presented.
1 comment
Flower PowerFlower Power
Thank you for your review Green Thumb! We're always looking for opportunities to expand our range so it's wonderful to hear you're enjoying the choice. We hope to see you instore again soon!
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Landscape services
We thought using a reputable company to carry out landscape services would be best....wrong!! Firstly the quote received was $4000 and jumped to $7000 after they started. We can't see where the value was and upon leaving they the job there was about 70% cleanup done although all rubbish was to be removed with the final insult being overloading our wheel barrow with rocks and dirt and leaving it for us to take away. The weight of the rocks and soli actually blew the tyre on the wheel barrow which meant it couldn't be moved....don't come back!!!
1 comment
Flower PowerFlower Power
Hi Mick, we're very sorry to read about your experience. We have high expectations of our service teams so are disappointed to hear you haven't had a really positive result. Our team is very keen to g... Read more
et some more details from you to understand what went wrong so we can fix your situation and ensure this doesn't happen again. If you could get in touch with us at [email protected] we'd really appreciate the opportunity to make it right. We hope to hear from you soon!Similar opinion? Write a review on ieatwords.com.au!
ClaudeWattle Grove
Cordyline electric flash and electric pink
I purchased 12 plants and seven have died
Went back improves soil bought another four and one of those has died as well
3 comments
Flower PowerFlower Power
Hi Claude, we're very sorry to hear not all of your new plants have thrived. We're very passionate about helping people create gardens they love which is why we're happy to provide replacement plants ... Read more
as long as you have proof of purchase and have watered and positioned them in a suitable conditions. If this is the case and your plants have not survived please come and speak to us instore. All the best! The Flower Power team.I have spoken in store on two occasions, I was offered only a 10% discount. In which I purchased another 4 plants which are not thriving. One has died, I have proof of purchase and it would also be no... Read more
ted in my garden lovers membership I’m my wife’s name Cathy Tomasella. I will come in on the weekend can recommend a person of which I should ask for at Moorebank.Flower PowerFlower Power
Hi Claude, after speaking to our staff it sounds like you popped in on Sunday and had plants replaced which is great! We hope they were able to help you choose some plants better suited to your garden... Read more
. If you have any further questions don't hesitate to call our store or drop in and see our manager Joel. Happy gardening!Similar opinion? Write a review on ieatwords.com.au!
Lee FSudney
- 7 reviews
- 9 likes
Landscape Contracters
We used Flower Power Contractors to do retaining walls at the front of our house . A steep sloping garden . The two guys that did the job were obsessive . Never seen any other tradies work like these two . The work was impeccable . We had, had other quotes from Landcapers, double the price . These two blokes never stopped . Would highly recommend them . Li Xie and your offsider were amazing . Highly recommend them .
2 comments
Highly Recomend
Flower PowerFlower Power
Thanks so much for your wonderful feedback about our Garden Care services Lee. We will be sure to share with Li and the team.
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Questions & Answers
Elle C.asked
Can I bring my dog on a lead into a flower power store?
1 answer
Flower PowerFlower Power
Hi Elle,
You sure can!
We hope to see you in-store soon.
The Flower Power team
nickasked
why know prices for plants???????????
i run a landscaping company and its so frustrating trying to order plants for clients without prices on your website
please for the love of god fix this disaster!!!!!
1 answer
Flower PowerFlower Power
Hi Nick!
Thanks for your feedback - we hear you! We're busy working on getting an online catalogue up and running but it's a big project that will take us some time to get right. In the meantime you should definitely look at becoming a Flower Power Trade member. As a member you will not only get a trade discount with us but also receive an email each month with an updated trade price list to assist you order plants for your clients. You can apply here: http://www.flowerpower.com.au/trade/
We look forward to bringing you retail online prices soon!
All the best,
The Flower Power team
GrandmumBettyasked
Hello
We have a bug eating our lime trees and would like to know how to stop it. It looks like a caterpillar which is half eating the leaves and spinning a silk web causing the leaves to curl.
Thank you
Betty
1 answer
Flower PowerFlower Power
Hi there Betty! It sounds like a caterpillar to us. We recommend spraying Yates Success. Good luck!
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Flower PowerFlower Power
Hi Joseph and thanks for sharing your lovely feedback - we'll be sure to pass on to Mel. We hope to see you back in-store again soon!
The Flower Power team