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Reviews

5.0

151 reviews
5
(145)
4
(5)
3
(1)
2
(0)
1
(0)
  • Product Quality
    5.0 (8)
  • Return Claim MadeYes (0) · No (9)
  • Customer Service
    5.0 (7)
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Excellent support and feedback

published

The Fontaine and Vivid Publishing team - Jason, Nicola-Jane and Lucy were absolutely amazing to deal with. Nothing was too much trouble. Their work ethic, friendliness and ability to help a first time author through the whole process was brilliant. I highly recommend them to anyone. Their front and back cover design for me was sensational. Thank you Fontaine and Vivid.

Customer Service
Product Quality
Return Claim MadeNo
J.D Miller

J.D MillerSydney, NSW

Outstanding Service

published

I am so glad I chose to publish with Fontaine again. Last year, my survival thriller Morse Code was offered a publishing contract. It was a dream come true but unfortunately, the contract was not right for me or my work and I ended up declining the offer. When I look for a publisher, I want to work in a partnership and have my input valued. That is why I turned to Fontaine again, because it does feel like a partnership; I am involved every step of the way and now I have released Morse Code as I intended it to be. It is a wonderful feeling. I have no regrets; I know I have made the right decision publishing with Fontaine.

Customer Service
Product Quality
Return Claim MadeNo
John Bryant

John BryantSydney Surrounds, NSW

Exemplary publishing service provider !!!!

published

I selected Fontaine after an extensive evaluation of alternative suppliers, including DIY. I am more than pleased (thrilled!) with my experience with Fontaine. The aspects that caused me the most gratification included:

1. Same day response to my many queries
2. Prompt action; as soon as I had paid for service the job was in process
3. Professional, accurate advice at each stage
4. All Fontaine's services are extremely cost-effective.
5. At every stage Fontaine staff "under promised and over delivered".
6. They are people of integrity

I have over 50 years of commercial experience and Fontaine was right up there with the very best service providers that I have used. I can not recommend the Fontaine team more highly.

Customer Service
Product Quality
Return Claim MadeNo
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An excellent choice!

published
Customer Service
Product Quality
Return Claim MadeNo
Carla

CarlaPerth

  • 3 reviews
  • 2 likes

Excellent Publishing and Printing Service

published

Fontaine Publishing in East Fremantle proved to be a very wise choice for bringing a manuscript to completion as a printed book. The author and myself as his agent were expertly advised and generously accommodated by Jason and his team. Jason Swiney produced a marvellous cover for Of Fisheries and Islands from a few photographs supplied. Because of his wise suggestions, there was a minimum of to-and-fro. Our requests were always fully respected and were filled beyond expectations. We are so glad to have chosen a local publisher and printer, after receiving invitations from abroad to do the job. No-one could have done it better.

Customer Service
Product Quality
Return Claim MadeNo

A Priest A Brothel and the Fox

published

Intuitive receptive enlightened but most of all Fontaine knew what they were doing. End result a world class highly polished desirable product. Congratulations on a job more than well done!

Return Claim MadeNo
Errol Seymour

Errol SeymourPerth, WA

Professional advice one can rely on

published

This is my first book. I needed advice on layout, fonts, illustrations, binding and most importantly, on the dust jacket design. All advice was readily made available, and the end result; an attractive volume which has drawn praise from many quarters. The jacket illustrated by their professional artist is stunning. The printing and binding is top quality. The whole process went very smoothly.

Customer Service
Product Quality
Return Claim MadeNo
Helen K

Helen KGreater Melbourne (Outer), VIC

Easy Process

published

I have been writing for years and the thought of publishing terrified me but Nicola-Jane and the team made the whole process easy. They always left the timeframe (of publishing) up to me, were never pushy but were always available to offer sound advice and support. No question was considered 'too silly' and replies to said questions always prompt. It is because of them that my e-book Paradise Won & Lost is available today. Im madly trying to edit other stories to get them published as quickly as I can and I look forward to dealing with the crew at Fontaine again and again.

Customer Service
Product Quality
Return Claim MadeNo
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Edith M.

Edith M.Sydney, NSW

Total Satisfaction

published

I invested three years plus in writing my book, Dancing for the Marquis. I wanted a publisher who would reflect and add value to that work. The Fontaine team was infinitely patient, responsive and totally professional. The finished product entirely met my hopes and expectations.

Product Quality
Return Claim MadeNo
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MelHB

MelHBMelbourne

Exceptional in every way

published
Dawn A

Dawn ADenmark

Outstanding service

published
R J Potts

R J Potts

  • 2 reviews

Book Publishing

published
  • Verified customer

I have had experience ...!

published

... and frankly you topped the lot. Constructive, clear options, on-time delivery and finally the best product of the lot. Your guidance in shaping the existing cover artwork, your meticulous checking when during a change of software everything went haywire, and your on-time delivery were outstanding. I have copies from two other sources and neither come anywhere near matching your imprint. Thank you Fontaine - and Vivid.

Professional and prompt service

published

As a first-time author, I was delighted with the supportive, helpful and professional way Fontaine Publishing worked with me throughout the publishing process. The service was efficient, clear and exceptional. Highly recommended! Karen van Eyk, author of Soul Navigation

Excellent and professional

published

This was my first experience in publishing a book and had no idea where to start.
Fontaine publishing team were all very professional, on time and just brilliant in every step of the way. I am thrilled and grateful of Fountaine publishing's help and support.

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Simplicity Speaks: Poems to make sense by

published

This was my first time to publish a book and had no idea where to start. The crew at Fontaine publishing assisted and supported me the whole way though. Communication and prompt replies are what stood out for me. Very grateful to have been guided by such a professional team!

A professional job

published

I have been very impressed with the way Jason listened to our ideas and produced a book that met our requirements. His ability to offer suggestions and options to achieve the book we wished for is of the first order. Would thoroughly recommend his company.

Great personal yet professional support.David Adams

published

As a first time author, my eBook Terror in Our Homeland was published may 2018. I really appreciated the support and encouragement the team provided. They educated me and yet still assisted me to progress to the point of publication. Terror in Our Homeland is a far better product than what we began with. The cover design was extremely efficient and successful as was all the finishing touches on my novel. Thanks a lot.

Gemma

GemmaMelbourne

  • Verified customer

A pleasure to work with from beginning to end

published
Mal

MalCarlisle

Efficient, helpful and professional

published

From the time I submitted my manuscript to Fontaine/Vivid it did not take long to see it in print. Nicola, Jason and the rest of the very efficient team did a wonderful job with my book, “Into the Eternal Moment”. I made several changes during the
process and, without any fuss, my wishes were accommodate. They always responded promptly. I am very pleased with the beautiful cover as well as the style and format of the book. These guys have my tick of approval.

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Questions & Answers

Dolly

Dollyasked

I have a text book with coloured images and some interactive Q&A with approximately 277 pages, can you pls provide a quote for editing and publishing?

1 answer
Fontaine Publishing Group
Jason S.Fontaine Publishing Group

Dear Dolly, thank you for you enquiry. Please fill in the quote form and we will get back to you with costings and options available: http://www.fontaine.com.au/book-publishing-quote/

JGLS

JGLSasked

How long did it take when you originally emailed them? I haven't seen any replies to MY queries. Not a one. Not even an automatic one!

3 answers
Judy Waugh
Judy Waugh

Hi, I filled out a form asking for an obligation-free quote, with rough details of my print-ready draft. I had a reply within 24 hours I think, with a ballpark figure. That gave me a contact person to follow up with. I adjusted the figures on the form and the replies were pretty prompt. There was a bit of to-ing and fro-ing before I was invited to speak to a real person. After that the communication was excellent. I hope this helps. cheers Judy

JGLS
JGLS

Thanks Judy, are you happy, has it progressed and are you making any headway with your path?

Judy Waugh
Judy Waugh

Totally happy, please check my review.

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