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Jasmine V.Metropolitan Adelaide, SA
2014 Ford Focus lemon
I purchased a Ford Focus 2014 model.
59,000kms only 5 months out of warranty and my steering rack has failed. There was a recall for the 2014 Ford Focus manufactured in August between the 8th and the 15th for steering gears incorrectly placed. Mine was built on the 15th of August 2015 but yet no recall was accompanied with my vin. I nearly had an accident when it failed. Ford have declined to fix this under good will even though it’s a manufacturer fault.
This is happening too often. Accidents, failures. It’s a joke. We should all come together and actually take these issues to the media. Out them and show Australia how crap there vehicles are.
Purchased in February 2021.
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Trudy M.Perth, WA
Optional extras ~ power steering
Bought my 2011 Ford Focus Sports brand new from the day of purchase had issues but it was all in my head or my driving apparently...
3 clutches replaced, TCM module replaced and 1 week after the TCM was replaced power steering went.
It is a money pit and according to Ford unroadworthy.
These days my focus sits in its parking bay and never moves.
I can't afford to pay out the finance which is not even mine on it so I can't even sell it... So I pay the rego and just sit and look at it... Hate Ford.. Never again
Purchased in July 2021 at Rangeford for $22,000.00.
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Young GrandDadSouth East Queensland, QLD
I find this car great. Know your rights to have car fixed.
I had same steering malfunction. Given the car had 65000k on it and car was serviced by ford each time and cost over $30k new i simply told Ford i would lodge complaint with Qld fair trade, such low kilometres is unreasonable given your own warranty is for 100 thousand kilometres. They offered to cover 40%. I told them your parts, your labour marked up and only 40%? Kept calm, filed as i said and Ford paid 100%. Do not believe ford customer care. You are covered by consumer laws.
Purchased in April 2021 at Bryan Byrt Ford for $32,000.00.
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LaurenPerth, WA
DONT GET A FORD FOCUS
Last year I purchased a late 2011 Ford Focus titanium. It had at the time only done 60,000kms. It had a full service history, but hadn’t been used frequently over its lifetime. I started to use it as my main car and nearly immediately i experienced jerking, high revs and no take off speed. I put my car in to a ford dealer in January, the extended warranty had ran out the month before. They have wiped their hands clean and not given me a cent of contribution. It is really disgusting that you can wipe a car off that has done that amount of kilometres. It is now going to cost roughly $6000-$8000 in repairs and I am struggling to see that this gorgeous well looked after car is nothing but a ride off!!!!
Purchased in October 2021.
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AmanieIllawarra, NSW
Absolutely disscusted!
I bought my Ford Focus from a dealer 3 years ago. Since the day I bought it there has been nothing but problems.
Shuttering, Loss of Power, Clutch Problems, Loss of power and clutch problems at once, Transmission problems, to much power and now 1.5 months after getting it serviced by Ford the steering rack has failed and apparently needs $5000 to fix it. This has become a joke, why recall cars in America but not Australia? I ford case worker names "Leah" said that in Australia we have different "standards and regulations". Oh does that mean t...Read more
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Mark DGeelong
Electronic Power Steering Failure
Similar to others our 2011 Focus had intermittent power steering issues on start up which started in May this year. The local Ford dealer could not find a problem and denied it was a known issue when we took it to them to investigate. At the next service in September they advised they had installed a software update to specifically fix the problem. But it made it worse and 6 weeks later we had total failure.
The car was towed to the dealer at their instruction and it was diagnosed as a total failure needing a new steering rack at a cost of $5,...Read more
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deePerth, WA
Gear box now the power steering
I bought my Ford Focus 2011 in January 2012 as a demo model...since then have had the transmission changed x 2...after being treated by the dealer as an idiot for 6 months each time I had to resort to begging for them to believe me and now find the power steering is gone...quoted $4300 to fix...the cars not even worth that much...Ford never again...what a lemon.
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ElizabethNorthcote
Ford Focus EPAS Power Steering Failure
This is just an update on the common EPAS failure in the 2011 - 2015 Ford Focus. I own a 2011 model, which is out of warranty by almost 2 years. After the EPAS steering failed, I was presented with a $6000 bill to repair it. I filed against Ford Australia in VCAT under the Australian Consumer Law. Ford settled and paid for the repair before the court date and the matter has now been finalised. I urge anyone else with this issue to do your research and if possible, file in consumer court under the ACL.
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JulesPerth
Only a matter of time before there's a fatality....
Yet another unhappy focus customer with a steering assist malfunction fault!!! My local ford dealership has quoted $5818 to fix what I find out after the fact - is a common fault of this model, 6yrs old and a mere 66 thousand on the clock!!!! I bought this car new in 2012 under the false belief it came with a 5 star safety rating! Not quite sure how you earn that 5 stars unless steering is an optional extra!! I'm horrified to think of how many other unsuspecting families may be out there driving around in a ticking time bomb. Ford has deemed m...Read more
y car unsafe to drive and I'm not allowed to even drive it from the dealership because 'the steering could go at any time' they've been happy enough to let me drive my children around in it for the last 6 yrs!! Will be lodging a complaint with the ACCC... refuse to pay nearly 6grand for a known fault that has been recalled in America!Similar opinion? Write a review on ieatwords.com.au!
Find out how Ford Focus LW Mk1 compares to other Sedans
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Power steering malfunction
I bought my car in March 2018, diesel titanium. Luckily I have a wet clutch gearbox, didn’t give me any trouble, however it’s not smooth. I have been getting this msg (steering malfunction, service required) for a month. I just turned off the car and turned back on, problem would go away. But today, it didn’t, I had to drive the car back home without power steering.
I have been reading blogs and reviews, Ford recalled this issue in USA not in Australia. I will be contacting Ford Australia tomorrow and dealer. Hopefully I don’t need to folk ou...Read more
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Brad C
- 2 reviews
2011 FORD Focus Lemon
2011 Ford Focus Steering has failed. Its a know issue with Ford Australia but they refuse to recall or fix. USA has done a recall but not Australia. Would not recommend. I refuse to pay for a part thats failed due to no fault of my own. Ford even told me there was nothing I could have done to prevent it and that it is a know issue.
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RachelFMetropolitan Adelaide, SA
- Focus LW Mk1 (2011-2012)
- Verified purchase
Power Steering Failure
You can add my Focus to the list needing to have the power steering replaced. Submitted a claim to Ford Australia for compensation but was denied as the car is out of warranty and too old. It’s only done 30000km. $3004 plus installation for the replacement part which four weeks later I’m still waiting on as they have no stock in Australia. After reading other reviews I will be following this up further with Ford Australia as I too should be entitled to some form of compensation. Apparently this issue was made know to Ford in May 2011; if I was aware of this, I would not have purchased this car. Other than that I have been reasonably happy with the car however in hindsight would not purchase again regardless of power steering issues.
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Awesome Car
I have been so lucky I've had the car only for three weeks and have encountered zero problems.
I have the base model,the drive is smooth and quiet and the finish of the car is all quality. The comfort level is outstanding... Compared to my other cars. Fuel is great 7.3/100.
Other all Im very happy..
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- Focus LW Mk1 (2011-2012)
- Verified purchase
Faults
I have had my Ford Focus sport for 5 years now bought it from new and about a year or 2 ago I had problems with the clutch shuttering I took it back a few times and they just blamed it on my driving. Wouldn’t look at it or fix it. Now I had to replace my heating core in it which they quoted me $2,200 to fix and wouldn’t come to the party to pay for half as I only had an extended warranty which didn’t cover it. As a loyal member and customer I find this disgusting of ford to treat there customers like this. It is another obvious fault in the For...Read more
d Focus they would not admit to. I took it somewhere else and cheaper to get fixed and they said they have had heaps of them in getting the heating core fixed. I wouldn’t recommend anyone to buy a ford ever.Similar opinion? Write a review on ieatwords.com.au!
Matt ANundah
- 5 reviews
Could be better
a solid car mechanically, just need to be careful of paint peeling on plastic parts of the chasis. This can end uo costing you a bit in cosmetic repairs, but wont stop you from getting from a to b. Fuel efficiency is pretty good across long drives but drops significantly in suburban traffic.
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TornMelbourne
- 2 reviews
It's ok
Unfortunately it has the turning circle of a luxury cruise liner, making tight car parks a nightmare. It's an ok drive if not a little bumpy, you'll definitely feel it on uneven roads and when highway diving you'll get a lot of noise leaking in. Fuel economy is ok as long as you're not using it in the city as a work car, constant traffic light stops will reduce efficiency. Very quick off the mark. Questionable audio jack and USB placement (back of the glove box). Don't hate it but wouldn't buy it again. Oh and a chunky middle section leaves long legged folks a little cramped for the sake of some ridiculous "holders".
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Electric power steering failure
Dangerous driving experience.
Spacious front, very little space at the back.
Not reliable at all might be a death trap.
Power steering locks while driving and could possibly be a death trap to you and family.
Ford will not take responsibility in fixing the issue or recall these models, they have advised owners to fork the money to fix the issues and will not guarantee that the power steering fault issues will be fixed in the future.
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Crap gearbox and Power steering issue!
I purchase this car with only 20,000 km on the clock. After driving it around for a couple of weeks the gearbox (Powershift auto) started clunking when accelerating. We had it serviced by Ford which seemed to fix it for a week or two then back clunking. We have had the transmission warning light come up multiple times (which puts the care into limp mode) and when ford plugs their computer in it says there is no fault. We have also had the steering assist malfunction warning come up on the dash for the last couple of years. Ford said same thing....Read more
cant find the issue then they reset computer and off we go for another day or 2 till it comes up again. Three weeks ago the steering went and the warning signal came up when we started the car (Thank God we were not driving it at the time). Got it towed to ford and they said that the steering rack was showing a fault. Now this is going to be a $4000 fix!!!! probably not worth doing on a car we could only get $10-12000 if we tried to sell it and hope the gearbox doesn't pack it in after we fix steering. Will be interesting to see what happens with the ACCC case and Ford regarding faulty gearboxes. This is my experience with the 2011 model. The new ones may be ok?Similar opinion? Write a review on ieatwords.com.au!
Brilliant handling!
This is the best car I have ever owned. Superb dynamics, stylish and a real driver's car. The diesel provides exceptional economy with real grunt when you need it. Excellent for those long country trips. Very comfortable driving position with good support. A little cramped in the rear and boot could br a bit bigger.
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Charlie DAU
- 2 reviews
- 2 likes
Focus Power Steering Malfunction.
After my ford focus trend 2011 was serviced on 1st Sep. 2017, the next day, the power steering stopped working. After 5 years & 8 months I've bought it new. My belief is that all those models = LW Mk1 (2011-2012) made in GERMANY has a problem with the steering, as I have seen many reports about same problem, IT'S A dangerous problem that can cause a fatal accident & FORD MOTORS should honour the repair on those vehicles. My car always been taken to FORD motor service & never misses a service. The owner should not be paying for something that it's a defect from the manufacture. All these models should be recalled. There has been 12 deaths that were reported, and 160 complaints on the internet.
1 comment
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Questions & Answers
mahesh r.asked
Car is having jerks during moving and sudden acceleration And no acceleration during the start of driving
No answers
Mark P.asked
Are dealerships still addressing the problem of powershift transmissions, and what was the outcome of the class action against FORD . Do i still have cause to have transmission fixed. Thanks for any help MARK.
No answers
Charmine Lasked
Hi! I’m planning to buy a Ford Focus 2012 Titanium Sedan. Any advise? Thanks
3 answers
I would not recommend! I have the base model and my power steering has just failed (a known fault), over $3000 to fix! And the following is from Ford Australia website: Certain 2010-16 petrol Focus, Fiesta and EcoSport models with PowerShift transmissions have been diagnosed with technical issues including a shudder under light acceleration. There are now fixes available for these issues.
Yes, ask them if the servicing covers updates to the sat nav and the sync audio system. If not this will cost you about $500 a year. If these systems are not updated they could be subject to hacking.
I would make sure that you get it in writing as well.
Have had vehicle since new,have had no problems at all.Had regular services,all I have done is replace the tyres.
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Charlie D
Same car with the FOCUS Power Steering Malfunction, We reported to FORD COMPLAIN ADVISER, & FORD COMPANY had paid the full cost to repair the POWER STEERING, cost us nothing after all, VER GLAD.. Pay... Read more
s to service your car at FORD dealer. WE are happy with OUR 2 FORD FOCUS 2011 & 2012 MODELS Bought both new .& our next cars = simply FOCUS, we find it comfortable, great on fuel, & service cost, And, as I had a big accident with 2005 FOCUS, after 7 years I own it, Rolled the car 3 or 4 times wiped it off & another UTE parked wrong way, WAS DOING 70 KPH. I came out the car unscratched, AS FOR IT'S SAFETY FEATURE, THEY DO REAL WELL, but still had to go to hospital even I had refused, for accident Trauma, did a full body scan on me, & doctors found nothing broken . THE POLICE WERE EVEN SURPRICED, & FROM THAT Moment I believed in the 5 star FOCUS SAFETY, Sure gave it a safety test myself . Our cars are 6 & 4 yrs, old now, & next change again - SIMPLY FOCUS, which are even better now. And for 7 years, that we service our cars at Ford Dealer, They pays our RACV road assistance,& Ford company had OUR WARRRANTY INCREASED another 3 years, to full 6 year warranty. since we bought them, both, & our first 3 years were free service, by FORD COMPANY, they pay the dealer. So we did very well,. & we like them . I rate THE FORD FOCUS 5 STARS, ..MY OPINION .